Disney World DAS Employees Accused of Mocking, Dismissing Hundreds of Disabled Guests

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In a shocking revelation, a viral video is accusing dozens, perhaps hundreds, of Walt Disney World Resort Disability Access Service employees of mocking and dismissing an unknown amount of disabled guests.

This article reports on allegations that have been made regarding Disney cast members and guests with disabilities. It is important to note that these claims have not been independently verified, and no official confirmation has been provided at this time.

Readers are advised to approach this information with caution and to take it with a grain of salt until further developments occur and facts are confirmed. The purpose of this article is to inform and provide context surrounding the allegations, not to assert their validity.

We encourage readers to seek additional information from credible sources as the situation evolves.

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How the Disney World DAS Program Changed

Disney has announced significant updates to its Disability Access Service (DAS) program, prompting mixed reactions from guests and advocates for individuals with disabilities. These changes aim to streamline the experience but have raised concerns about accessibility for some visitors. One of the most notable modifications is the program’s new eligibility criteria.

DAS will now be limited to guests with developmental disabilities, such as autism, which has sparked concern among advocates who argue that this may exclude others who need assistance. Additionally, the enrollment period has been extended from 60 to 120 days prior to a visit, allowing guests more time to prepare. However, party size is now restricted to four individuals, all of whom must be immediate family members.

This change has drawn criticism for potentially limiting the support system available to guests. Another significant adjustment requires guests to meet with a Disney cast member via video call within 30 days of their visit to complete the registration process. Guests can now request a return time for attractions that mirrors the current standby wait, but they must wait 10 minutes after scanning into an attraction before they can request another return time.

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Credit: Becky Burkett/Disney/Canva

The program also introduces a Rider Switch feature for guests with service animals, which must be utilized if an attraction does not permit animals. In a notable change, the DAS Advance option has been eliminated, and guests can no longer register for DAS at guest relations locations within the parks. Disney has also instituted strict penalties for misuse of the program.

Guests who provide false information to obtain DAS will face permanent bans from all Disney resorts. Despite the intentions behind these changes, many guests have expressed their dissatisfaction, arguing that the new restrictions could hinder access for individuals with legitimate needs.

Advocates for individuals with disabilities urge Disney to reconsider these modifications to ensure that the DAS program remains effective and inclusive for all who require assistance.

Dozens of guests have been rejected over the last year, leading to hundreds of social media posts sharing their negative experiences and pleading with Disney to do something about the needs of those who can not stand in line or those who are mentally incapacitated and, therefore, need assistance from their loved ones to navigate the busy and loud streets of Walt Disney World Resort.

Cinderella Castle at night
Credit: Disney

Anonymous Email Shockingly Reveals Verbal Mistreatment of Disabled Guests by WDW Cast Members

An anonymous email purportedly from a cast member at Walt Disney World has raised serious concerns regarding the treatment of guests utilizing the Disability Access Service (DAS) program. The email details instances where some staff members reportedly mocked guests seeking accommodations during their visit to the resort. The cast member, who sent the email to a third party, expressed dismay over the behavior of colleagues within the DAS department.

While acknowledging that interacting with rude guests can be frustrating, the email emphasizes that making fun of individuals requesting support undermines the mission of the service, which aims to provide all guests with an equitable experience in the parks. “I understand having to deal with rude customers and needing to vent, but what I don’t understand is making fun of people who just want to enjoy the parks like everyone else,” the cast member wrote.

They highlighted that while many dedicated employees in the DAS department strive to assist guests, a subset appears to be more focused on the job’s financial benefits rather than its responsibilities. The allegations have not only sparked outrage among current and former Disney employees but also raised questions about the company’s training and oversight of its staff. Critics argue that any mocking or unprofessional behavior contradicts Disney’s longstanding commitment to inclusivity and guest satisfaction.

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Credit: WYKT, X

In response to the email’s circulation, Disney has not issued a formal statement addressing the specific allegations. However, the company maintains that it is committed to providing exceptional service and experiences for all guests, including those with disabilities.

This incident comes at a time when Disney is under increased scrutiny regarding its policies and practices. Advocates for individuals with disabilities have long called for greater awareness and training for staff who interact with guests requiring accommodations.

Every Disney World park, including Magic Kingdom and EPCOT, is responsible for upholding the Disney experience, regardless of the kind of ticket they have when they enter a Disney park. As this situation unfolds, it highlights the need for continual evaluation of workplace culture and the treatment of all guests at one of the world’s most beloved theme parks. You can watch the entire video by clicking here.

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