Disney Magic Ends for Guests with Disabilities - Inside the Magic

Comments for Disney Magic Ends for Guests with Disabilities

Mickey and Minnie Mouse, dressed in colorful costumes, are standing in front of a castle with the Disney Das logo overlaid, accompanied by a Cast Member.

Credit: Inside the Magic

22 Comments

  1. Oh really

    So much for inclusion. I call BS. Keep waving your virtue signal flags for bearded men in dresses. But real inclusion means affordable for more than just the rich, and disability accommodations not just for autism.

    1. Kristen

      What are you talking about?

  2. Fred

    The new rules reduce scammers and people that can’t deal with normal life.

    1. Chris

      It reduces scammers, yes, but at the cost of excluding people who actually need accommodations, as what is now offered doesn’t meet actual needs. I am not saying (nor is the person who posted about this as far as I can tell) that DAS is the only viable solution, but what is being offered is not viable.

    2. CallingYou0ut

      Move your unverified talking point somewhere else you ableist.

    3. Natalie

      Ah, the ableists always out themselves.

    4. Sam

      Does not reduce scammers ite reduces people who need it. Scammers will always find away. Their are countless videos on how to fake the requirements. Disney even turns down medical documentation. Taking medical paperwork would stop scamming not exclusivity towards disabilities. Not to mention the so called medical professionals that will not give any medical proof insulting disabilities it’s absolutely disgusting on Disney’s part. The options they give instead of das do not work. Even buying lightening lanes does not work for all disabilities due to the hour blocks. The sad thing is NO ONE using das is skipping the line. You gave to wait an then wait again in the lightening lane. You wait twice just not in a traditional line. I’m so tired people saying they are skipping. One of the suggestions is to leave the line tell a staff member then cut back in line because that is way better then das.

  3. C A

    Even though my son was “lucky” enough to qualify for a DAS under the new rules, all of my family can’t be added. You can only have 3 other guests besides the DAS person. We tried the paid park option which was a complete waste of time and money! It was a nightmare trying to coordinate and we missed out on SOOO much of the parks!!!! My visiting kids paid a fortune for maybe a few rides and tons of confusion!!! My special needs son had melt downs because his adult siblings couldn’t be with us. He was miserable, I was miserable, the entire experience is now miserable!!!

    1. Tanya

      I’m so sorry you had to go through this. We are a family of 7 and my anxiety has been the worst it has ever been thinking we might have to ride separately now. Yet alone if my 5 yr old and I would even qualify now like we used to.

    2. NotMe

      So why didn’t you switch off riders so that the adult siblings could take turns riding with him?

  4. Laura McMath

    My son has autism and severe anxiety issues, when we tried for the DAS they wanted to talk to him and grilled him even though mentally he does not understand what they are asking so he just kept agreeing, we were told he no longer qualified and to use the return to q but as it’s just him and me that does not work as I cannot leave him alone and they offer no other option so even though we have been annual pass holders since he was born we are letting his pass expire and looking at universal at least we can show his dr note and handicap pass. It’s truly sad Disney has become this as my son loves every thing Disney and wants to be a imagineer.

  5. Non AP

    Like vets that fought for this country and came home with ptsd? I have ptsd and tbi. I need a service dog to live my life. So exactly who does this refer to? Cause disney is denying vets that fought for this country and came back messed up.

  6. Blake

    It’s an inconsistent mix of who is approved vs denied. Some with autism are approved, others with autism are denied. Some going through chemo approved, some denied. PTSD, life-threatening gastro diseases, insomnia, former make-a-wish recipients – the list goes on. Many families who truly benefit from the DAS are consistently being denied while some are being approved for similar disabilities. It’s shameful.

    Numerous denied persons report they were told that approvals are only for people who do not know what a line is. And others who are approved clearly know what a line is and are being accommodated as they should due to their disability.

    These reports have been sent to Disney for months and they have not responded with humanity, responsibility, or truthfulness to those being discriminated against.

    1. NotMe

      Because it’s not based on diagnosis, it’s based on needs. Some people with autism need it, some don’t. Some people with PTSD need it, some don’t.

  7. NotMe

    Because it’s not based on diagnosis, it’s based on needs. Some people with autism need it, some don’t. Some people with PTSD need it, some don’t.

    1. Natasha

      And a cast member with no medical background they know nothing about disabilities are telling somebody with severe autism that they no longer qualify while they tell other people who are in the lower end of the spectrum that they do qualify it’s just a matter of a cast member lottery if you get a good one and you get the dice and if you don’t if you get some ablest discriminatory warden on a power trip then they tell you know and that’s all the spoils down to anyone. Who’s anyone who’s in that lightning Lane disney wants you to pay for it they don’t care if you’re on your deathbed. Trust me if you are disabled and you called and he would see how awful the experiences an eight hour wait for them to humiliate you put you down disregard your feelings talk down to you embarrass you, but why don’t you the list goes on there just horrible now there’s no more magic at Disney, especially for disabled people

  8. Bek

    If you like you can reach out to me for comment. I’ve been approved but the process was invasive, felt like a negotiation and I had to disclose intimate details about mine and my partners disability.

  9. Thomas Deluise Jr.

    It’s very telling that you couldn’t come up with better examples of the people denied DAS than the ones you did — when there are perfectly acceptable other accommodations available to them. When people tell you nothing but a skip-line option can POSSIBLY work for them.. they’re lying.

  10. john doe

    the company need to be sued and someone contact hippa and explain to them disney is breaking the law

    1. NotMe

      What a laughable comment.

      You can’t “contact hippa (sic)” because HIPAA is a law, not an office that you call. And HIPAA has zero to do with obtaining accommodations.

      Not providing people the accommodation they prefer is not a violation of the law.

    2. Anonymous

      It is a shame that these new guidelines exclude people that truly need it. My husband has severe PTSD. He was trapped in a military vehicle and watched members of his team burn to death. He was also in several bomb attacks in large crowds. This is why he has a hard time in line, especially in enclosed spaces. The DAS only prevented him from standing in crowded spaces..not getting special treatment. Shame on you Disney….our service members are why we have our freedom.

  11. Anonymous

    As a Das used if 10 years to then be turned down this year because I am not Autistic is a joke. I would have happily submitted medical evidence but they can’t/won’t look at it. Hidden disabilities are a nightmare to navigate in the real world as you don’t conform to many people’s ideas of being disabled. I did the return to queue as suggested where members of my party stood in line and I joined them, what a joke!! I was abused by members of the public, had human chains formed so they wouldn’t let me past and when they eventually did I was swore at and then deliberately tripped up. Not a cast member in sight to help me, it was a eraon in the queue that actually helped me get to my party when they could see how shook up I was. It’s causing dangerous situations for disabled people and antogonising members of the public who have stood in the queues for ages and are now having people go past them to join parties. I understand how they feel I really do, but the flip side is genuinely disabled people are feeling just as bad for being told to do this. Never again for me, I won’t be going back after this year and I won’t be using the return to queue for the rest of my trip, I will sit the rides out whilst my party enjoy them.

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