UPDATE: Disney World Will Permanently Ban Disability Access Service Requests - Inside the Magic

Comments for UPDATE: Disney World Will Permanently Ban Disability Access Service Requests

A bustling day at disneyland with visitors enjoying the view of the iconic fairy tale castle.

Credit: Leo Rod, Flickr

29 Comments

  1. Mike

    They should just require a doctors note and that would take care of it.

    1. Charles Elias Disney II

      Everyone who is disabled has a disabled pass from a transit authority ie. Lynx

      Military is easiest with Service Connected and Non-Service Connected VA ID Cards and Uniformed Service ID Cards that have 100% Service Connected Disabled.

      1. Denise

        That’s not true. My grandson who is 10 is autistic and doesn’t require a disability parking placard. We wouldn’t have problem providing proof of his disability though.

    2. Theveganrose

      Actually it doesn’t and I’ll explain to you. Why are you the iDEN CCS website or whatever it’s called is already implemented by universal studios in Orlando and won’t may seem like a great idea to upload a doctors note. Here’s the problem you can upload anything and anybody can edit anything into a doctors note and upload it to this website. The problem is that due to HIPAA laws nobody at this company can contact the doctor listed on the note and try to get information over the phone whether it’s an authentic note or a fabricated one or if the diagnosis is real or not and the reason is because of HIPPA laws no doctor is going to give that information over the phone to anybody other than the patient. I don’t want that but how many people are going to upload a doctors note I mean you’re talking thousands and thousands of people do you really think people over at this company organization whatever they are going to get on the phone and call every single doctor there’s no way all they can do is go by the note that was uploaded and as we know anything can be edited online it’s really not that difficult. My daughter has a severe disability, and I’ve always offered a doctors note I’ve always even offered the name of her medication‘s because she has lung deterioration and seizures and they wouldn’t take any of that information for me so when Universal started implementing the policy, I was more than happy to upload the doctors note that my daughter gave us to their website, which has her name and phone number on it and everything they can contact her if they wish they didn’t even look at the note it was literally a generated response and as soon as I uploaded it not five seconds later, was i granted the temporary disability card which, of course you don’t have to wait in line service desk at Universal and you have to sign into your account for your documents onto that why she needs a pass etc. etc. but these people aren’t doctors they’re not psychologist they’re just literally paid employees they don’t really know anything about any medical leave knowledge of anything to do with all knowledge so I want to do is sign into your account and see whether it’s authentic or not. There’s no way for them to know I certainly don’t get on the phone and start calling your doctor because you’re not gonna get any information that way specially, not through Kaiser because Kaiser doesn’t even talk to their patients on the phone unless you have an appointment that takes months to get so the whole idea of doing this it’s just pointless. All that’s going to do is make more work for the disabled person more work for the employees, and it literally proves nothing because anyone can edit a doctors note and nobody is proving anything because they simply can’t. They just have to go buy whatever letter you upload I’m not saying anyone should do that I mean, of course then we should do something like that but at the same time, there’s not gonna be anybody at Disney Universal anywhere for that matter who can positively say that the whether that is being a loaded is actually authentic, even if you were to bring that letter in to Disney right now and not go through this website there’s still an opening to prove that that letter is authentic so trying to make people prove this or that it’s just not gonna work , and yeah it’s more work for the cast, but it still doesn’t prove anything and pretty much anyone can get crafty and get a disability pass. Unfortunately

      1. Michael

        Is she in a wheelchair

        1. Let’s just close the Disney parks problem solved. To much bad stuff going on there. I believe to dangerous anymore to go where large crowds are and everyone thinks they have some kind of right over everyone else to be first on line
          Everyone just wait your turn or just don’t go.

    3. Denise

      Yes! 100% agree with this!!

  2. Donna

    It has to be a minority of people abusing the system. If it was the majority the standby line would be shorter. Let’s not forget if people are not waiting in line but instead waiting the time in a gift shop it’s a win for Disney.
    Many people cannot wait in line.
    They still wait the same amount of time just outside the line. Want to fix this? Bring back free fast pass.

    1. If Disney used the same service as Universal Studios has engaged with. That will stop the pretenders from getting DSA passed for Johnny/Rachel etc.
      In Europe we have the Access Card, where we have to load up proof of our disability. Mine shows I am a wheelchair user, need a carer to get around and have a medical condition whereby I need to get to a toilet urgently.

  3. Mrs. Lang

    As a parent of a disabled child, I joined online groups about Disney with disabilities and DAS to learn more. Many people aren’t aware that the DAS qualifying person has to ride what is scheduled with the DAS pass. They just think anyone in the group can use it. I’ve seen parents post in the group that their 3 year old is the DAS qualifying person, but they cnt ride all the things their older kids want to ride, and they ask about re-applying another one of their kids for DAS so they don’t have to worry about the height/weight limits on rides. It’s wild.

  4. J Bayer

    Let us not forget that HEPPA prohibits the requirement for anyone to demand your medical history and/ or discriminate against you by just assuming you may/may not have a medical condition necessitating a DAS Pass. Then if you demand these individuals to stand in a line that long that they physically cannot, they put themselves at risk of legal action.

    1. Adam K

      That’s not quite accurate about HIPPA. HIPPA only covers medical service providers (and adjacent business partners) from disclosing personally identifying health information.

      You may be thinking of the ADA about requiring businesses to provide reasonable accommodations for disabled people.

    2. Michael

      Obviously you are one of those people who abuse the system

  5. Sharon

    I use the DAS pass as I cannot stand for long periods of time in line due to a back injury. I do not take advantage as there are very few attractions I can ride. Why is this a problem. Getting rid of the fast pass system was a huge mistake. This all comes down to money. Disney was always fair not first come first served with the fast pass now it is just greed. Wanting to get rid of DAS is discriminatory. What’s the big deal. It’s like disabled parking not every disability is obvious. Leave well enough alone.

    1. Michael

      I’ve had seizures since I was too and use the dash pass system since it started unless you have major health conditions IBS wear a diaper ADHD control your kids out of control kids be a parent all these other BS symptoms should not get in unless you have seizures strokes autism Heart conditions paralysis on oxygen you should not get it at all unless you’re in a wheelchair you should not get one period

      1. DAS ist gut

        Woah, easy there fella, it’s not top trumps. Imagine someone questioning the legitamacy of your alleged disability, because maybe XX% of the time you walk around with no visible symptoms.

      2. X

        Hey grandpa, take your meds and quit crying about your unrelated personal dislike for disabilities you don’t feel as “valid”

  6. Sunshine

    My daughter has add/adhd and I was surprised by the number of people that used it for that!
    I never even thought about it- I just took things to keep her busy online as I always told her that it wasn’t a disability or defined her BUT she had to control it and she learned how. Yes, it took a lot of work but she did it!

    1. Michael

      No body should get it for ADHD or everyone in the world will get one

    2. Michael

      lol you just don’t want to deal with your kid

  7. Cookie

    We were in line behind a family at Tokyo DL who said their son had autism and needed accommodations. The CM asked for proof and when the family said they had no documentation, they were denied. At Tokyo, it is required. Should be in the US as well. If people want DAS, then they should be willing to forgo Hippa rules. If not, then they probably don’t really need it.

  8. Michael

    I’ve had seizures since I was too and use the dash pass system since it started unless you have major health conditions IBS wear a diaper ADHD control your kids out of control kids be a parent all these other BS symptoms should not get in unless you have seizures strokes autism Heart conditions paralysis on oxygen you should not get it at all

    1. an actually intelligent person

      You don’t understand how adhd works, do you? You’re probably one of those people who tell parents to load their children up with drugs and call it a day

    2. Benita

      Wear a diaper for IBS are you kidding me , you would actually have someone stand beside you or in front of you in the line with a diaper full of their bowel movements and then expect that person to sit on their full diaper to ride , you need the restroom period

  9. I recently stayed at the disneyland hotel I requested a disability pass as I’m on pip I did get my pass but I had to show that I was in receipt of pip

  10. Ari

    I suffer from migraines to which some of the lights/sounds/scents that are in the queues will trigger said migraines. Sadly, migraines are one thing that I can’t get a doctor’s note for since they are so hard to treat/document when they happen. I get the DAS pass so I can enjoy the rides I know have those triggers in the queues. Not many things I can do to keep those triggers away.

  11. Ashley

    I agree that the DAS pass is abused and changes to the system need to be made. My daughter has a DAS pass because she has a rare sun allergy and incontinence issues. I have no problem showing documentation as DAS has made Disney possible for her. Before we started getting a DAS pass for her, she would end up sick 2-3 days every trip with fevers and rashes- she even ended up in the ER.
    I think that if Disney brought back fast passes, that would make a big difference in cutting down on people misusing the pass

  12. Benita

    Wear a diaper for IBS are you kidding me , you would actually have someone stand beside you or in front of you in the line with a diaper full of their bowel movements and then expect that person to sit on their full diaper to ride , you need the restroom period

  13. Janet Dover

    I don’t think we would have gone to Disney or spent as much time there without the DAS pass. I was thankful for it and we were legit to have it. I’m just wondering how much footwork Disney will put into auditing DAS pass users…especially since they’re just using self-reported info still. I’d be fine providing documentation if it helped keep the program safe for future users. I’d hate to see them get rid of this. Like I said, Disney wouldn’t have been on our radar without DAS.

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