Guest Spends $140 to “Ride One Ride,” Demands Refund

in Disneyland Resort

A building at Avengers Campus at California Adventure

Credit: Jeremy Thompson, Flickr

It’s no secret that a ticket to Disneyland Park or Disney California Adventure Park is expensive. Even with recently announced kids discounts, a family of four can expect to spend hundreds for a Disneyland Resort day – even more with a Park Hopper add-on. Some families sneak older children into Disney Parks or pretend they’re under three to avoid paying for a ticket.

Disneyland Resort increased ticket prices earlier this year, with standard single-day adult tickets starting at $104 and peaking at $194. Without the special $50 ticket offer, a child’s single-day ticket ranges from $98 to $183. A Park Hopper add-on costs $65 per guest. Multi-day tickets offer higher discounts the longer you stay.

Park Hopper tickets give guests with valid theme park reservations access to both Disneyland Park and Disney California Adventure Park. They must scan into their reserved Disney Park and cannot Park Hop until 11:00 a.m. (These rules will change in January.)

A picture of Sleeping Beauty Castle with Walt Disney and Mickey Mouse's Partners statue in the foreground at Disneyland Park in Disneyland Resort
Credit: Ed Aguila, Inside the Magic

One Disney Resort guest recently claimed their Park Hopper purchase was a mistake that negatively impacted their vacation. In a scathing Reddit post, u/Qwerty-4natural said their family of two spent around $140 on a Park Hopper upgrade to “ride one ride.”

The family began their day at Disneyland Park, where they had a Park Pass reservation. Before hopping to Disney California Adventure Park mid-day, they didn’t check theme park hours.

“I got one day park hoppers today for my son and I, not realizing that California Adventure closed at 5 PM,” the guest wrote. “We went over around 1 pm, and rides kept breaking down. After a meal stop and a ice cream stop among breakdowns, hoping for rides to come back up, we got on one ride (Guardian of the Galaxy).”

Mickey's Fun Wheel and Incredicoaster on Pixar Pier at Disneyland Resort's California Adventure
Credit: Brandi Alexandra via Unsplash

Disneyland Resort refused to refund the guests’ Park Hopper add-on because theme park hours are posted online and on the Disneyland Resort app.

“By then it was 4:30 and cast were letting people know the park was closing soon,” the guest said. “I asked if was just maybe possible to refund the park hopper part of my ticket (I mean, I know the answer is ‘no’), so I left frustrated.”

The guests returned to Disneyland Park to finish their day but remained upset about their Park Hopper experience.

“Lesson learned,” they concluded. “Still frustrating to be there about 4 hours and only get on one ride because everything kept breaking down on us.”

Disney California Adventure entrance at night during Halloween time at Disneyland Resort with Oogie Boogie decorations announcing the Oogie Boogie Bash
Credit: Ed Aguila, Inside the Magic

Despite Disneyland Resort’s response to this guest, a Disney cast member replied to their post, encouraging guests to kindly ask for compensation if they’re unsatisfied.

“I work in the Park, and you actually are able to go to guest relations and talk to them about it,” u/Equivalent_West_401 said. “Mention the breakdowns and the fact the park was closing early. NO GUARANTEE – I do not speak for the company or display any of its intents -, but its worth a shot.”

Before your Disneyland Resort visit, check theme park hours here.

Is a Park Hopper ticket add-on worth it at Disneyland Park and Disney California Adventure Park? Share your thoughts with Inside the Magic in the comments.

Please note that the story outlined in this article is based on a personal Disney Parks guest experience. No two guest experiences are alike, and this article does not necessarily align with Inside the Magic’s personal views on Disney Park operations.

Comments Off on Guest Spends $140 to “Ride One Ride,” Demands Refund