Disney World Guest Struggles to Register For DAS Pass, Demands Change - Inside the Magic

Comments for Disney World Guest Struggles to Register For DAS Pass, Demands Change

Disney World Cast Member talking to children

Credit: Disney

14 Comments

  1. Craig Griffin

    For all that Disney does wrong now, honestly the DAS pass sign up process isn’t among the problems that guests face when trying to visit one of the parks. Our son has used this program for 14 years and we have seen its evolution during that time. While the benefits and ease of use on a daily basis is not the user friendly experience it was in 2010, the actual sign up process literally takes five minutes. You just need to provide a note from the child’s physician stating why they would benefit from using the DAS program. HIPA doesn’t allow Disney to require the child’s diagnosis, just a signed note from the physician (it is also helpful for it to be on company letterhead).
    Simply present this information to any guest services window on the first day visiting the parks & they set up everything right there. Takes longer to wait for a Turkey leg at Disney World than get signed up for DAS.

    1. Maureen

      My son and nephew both have hemophilia (a bleeding disorder) and can result in joint bleeds and swelling to name a couple issues that can occur if standing for long periods of time. When recently at a family trip this past December they would not take this as a “DAS” eligible when we have no problem in the past getting this accommodation, when googling possible acceptable “disabilities”, one item listed was anxiety, well that could be pretty much 80% of the crowd alone, I feel like a bleeding disorder is a serious condition and don’t know why it isn’t recognized.

    2. Jean

      Actually you don’t need a note from your doctor, you just have to describe the modification you need. For example, you don’t have to have a note saying you have colitis, you just have to tell them you have a condition which requires sudden trips to the restroom.
      Also it’s got nothing to do with HIPAA.

    3. Jean

      @Craig Griffin -Actually you don’t need a note from your doctor, you just have to describe the modification you need. For example, you don’t have to have a note saying you have colitis, you just have to tell them you have a condition which requires sudden trips to the restroom.
      Also it’s got nothing to do with HIPAA.

  2. Elizabeth

    It took less than 5 minutes at guest relations.

  3. David

    Never had an issue, just head over to guest relations. Its good for a few months once activated. Not sure why you are blowing this out of proportion, guest relations has been incredibly helpful every single time we needed to update this.

  4. Colleen

    I have experienced a similar process. It took me 8 hours to get my daughter registered and once I finally was able to talk to someone, the cast member was very skeptical as to why I was requesting a pass. I felt as if I had to defend my daughter’s disability. Life is hard enough with a child with special needs. We love Disney and we are regulars. This was one of the first times I felt as if the experience was far from magical. The system needs to be fixed.

  5. Mona Lane

    I have signed up many times through the website/video chat. It took less than 30 minutes each time. If there seemed like it would not happened quickly, I would just hang up and call a different time.

  6. Kelley

    Our daughter struggled with it a couple of weeks ago via chat, but took all of 5 minutes when we arrived at MK. So I recommend doing it at guest relations if you’re having issues

  7. Vicki

    We signed my husband up in February. First time I got through in under 30 minutes but we were on my app. Started again with his app and were done in less than an hour.

  8. Leann

    I have had to use DAS , honestly I could not do Disney without it. The few times I did it in the park it has been a struggle. One cast member refused to give it to me stating “You don’t need it” . Went to customer relations and explained and was told “that person obviously didn’t know what the rules were” . Wasting about 3hrs of my Disney day. The other times were just as frustrating. Did the virtual 3 days prior to going the last time , waited about 4hrs, done in 5mins. Had doctors note in hand they didn’t want to see it cause of hippa. It was so much easier mentally. It’s hard enough not being able to run thru Disney like everyone else but to be questioned about your disability then told you are not disabled enough by a 19yr old is annoying.

  9. Mary

    I also had a hard time getting through to the DAS chat to get the pass. I was in the queue from 2pm to 8pm and they closed the chat. I got online first thing the next day and waited from 7am to 10:30 am. That is 9 1/2 hrs of my time. I have to say that the representative was wonderful and it didn’t take long once I was able to video chat, but it was very frustrating. The pass was extremely helpful, as I shattered my leg in and accident and standing or sitting for long periods is not possible for me.

  10. Dawn McDaniel

    This year I had no problems but last year I signed in for 28 days at seven in the morning and refreshed my browser frequently and didn’t give up until time to go to bed each night. Never getting on. So it seems to be hit or miss.

  11. Vicki

    Simply head to Guest Relations upon arrival. If there’s a long wait, they may send you to a Disney Guest Experience “kiosk” located throughout the park.

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