Warning Issued For Guests Hoping to Stay at One of Disney World's Most Expensive Resorts, "Don't Come Here" - Inside the Magic

Comments for Warning Issued For Guests Hoping to Stay at One of Disney World’s Most Expensive Resorts, “Don’t Come Here”

Aerial view of Disney's Port Orleans Riverside Resort

Credit: Bioreconstruct

49 Comments

  1. mike

    Daily room checks for obvious weapons have been done by many hotel chains since the MGM massacre in Vegas as a company policy. WDW is one of them.

    1. Penny

      @Mike so they might enter a room to see if a gun is sitting out on the dresser? Because I’d have a big problem if they were randomly going through people’s luggage ‘just in case’. Some stranger searching without a warrant, without cause, and without someone in authority is a violation of the 4th amendment of the constitution.
      If t were my room, they would have a big problem. Regardless of if they found a gun.

  2. Tony

    I just got back from a stay at Pop Century resort and had an experience I’ve never had at Disney before. Normally everything is great but not this time. We arrived early so our room wasn’t ready yet. We left our luggage at the resort and went to Disney springs for several hours . I got a text saying our room was ready at 3:15 pm. We got back around 6 pm. My friend had an apple tracking device in his luggage and it was saying his bag was in a room on the other end of the resort. Needless to say when we got to our room none of our luggage was to be found. I called the main desk and told them what happened. They transferred me to luggage and when they picked up they told me they were aware and that someone was on their way to get it and bring it to us. About 40 minutes later they showed up . The next day , after getting a little angry about the whole situation , I went to the front desk and told the girl there about what happened and how I wasn’t happy that our luggage may have been sitting in someone else’s room for several hours . Anything could have happened to it . Luckily nothing did. She went to get a manager and it took about 15-20 minutes for her to show up . She said she was trying to get in touch with the luggage manager who was in the phone so she finally just took me out to meet her. I sat outside in the bench for about 10 minutes waiting on her. Again I had to tell her the whole story again and why I was upset . She apologized and asked if she could get back with me in about a half hour so she could try and find out what happened . An hour later she called me back and said that our luggage was delivered to that room because originally that was going to be our room. She then asked if I had maybe requested a room change and I said no I got one text only with the room we have now . She said the other room was not occupied so our luggage was never with other guests but I don’t think that’s the truth given how busy they are. Not once did they ever offer me anything for the trouble or the nearly two hours I wasted talking to three different managers and employees from two different parts of the resort. I was also very nice and calm when talking to everyone so they can’t say I was angry or vicious about it. I do feel they could’ve offered me some of that pixie dust they claim to have but they at least got our luggage to us I guess

    1. Cynthia

      So your luggage was delivered to the wrong room and you were angry about it. I admit I would have been upset if that happened to me. But it isn’t as if the staff lost your luggage. They knew where it was and delivered it to you in 40 minutes which is a reasonable amount of time. You also said something could have happened to it but nothing did! At that point you should have thought “all’s well that ends well”. Then just let it go. I must admit though I would have wanted to talk with the luggage manager also to let her know what happened so she would take some action to be sure it didn’t happen again (which it probably will anyway). She owed you nothing but a sincere apology which is what she gave you.

      I want to mention that when you said “not once did they offer me anything for the trouble or the nearly two hours I wasted …” I couldn’t help but think if you had just accepted the fact that the problem with your misplaced luggage had a happy ending you wouldn’t have wasted nearly two hours of your precious and expensive Disney time.

      Hmm … the magical pixie dust. Maybe that’s how you got your luggage back! 😲

  3. Paul W

    I stayed at POR in 2015 and loved it. The Tiana-themed rooms were like sleeping in magic. Sure it was a slight hassle to get to the parks, but the space was great. I also remember one particular maintenance person who gave me and my 2 friends a ride down the walkway when I said we were on our way to POFQ to get some bigness. Just added a little touch to the magic!

  4. Penny

    I took my mother there after her husband died. I love Disney, and she wanted to experience all of it. (they had gone a few years earlier, and basically just walked the parks. She never got to even see the fireworks and they ate at POR every day with their dining plan)
    We stayed at WL, where my husband and I had stayed a couple of times before and really liked it. A couple of days into a 10 day trip she didn’t feel well. Then one night she started throwing up. I called the Dr on call, who wasn’t going to do anything, and was ticked when an hour later I called again to say she was worse. I ended up calling an ambulance. They took her right out the front door on a stretcher. They admitted her for pneumonia. For her, that was life threatening because of other health issues. She was in for several days, and I spent most of my time there. Who wants to be so sick and stuck in a strange city, in a strange hospital? Anyway, I had to extend our trip as she wasn’t up to getting on a plane. They had someone checking in the next day. They had specially requested it. We were in a quiet area, hard to find at Disney but exactly what she needed. The manager pushed and pushed, said we had to move, refused to put the incoming guests in a different room. They even had someone come and help me pack. So nice. I told them she had to be in a quiet area, which the manager promised. In the U of the center, where the pool is, and where across from us they were doing some refurbishing of the outside. I was told there were no other rooms.
    Oh- and when I extended the trip, the dining plan was canceled on the day we were supposed to leave. Luckily the people in the hotel counter service were so familiar with me, they helped. Yes, I did write a letter to Disney, praising them.
    We never got any towel animals. It felt like we were paying $500 per night for a cold chain hotel. I haven’t been back since, because of the way we were treated. I think even if they gave us a free trip, I’d decline. An apology would have been nice. And I did write to the powers that be at Disney. I hope they either moved that manager or fired him. That was the worst hotel experience I have ever had, and I travel a lot.

  5. Pete Kahle

    While staying on property at Disney you MUST WAIVE YOUR RIGHT TO PRIVACY. You sign away that right to privacy when you sign in at registration. Disney has the right to enter any room at any time unannounced. End of story…

    Kinda makes you cringe, doesn’t it? Disney wants to see everything about you.

  6. H

    I got awful food poisoning at Disney, ending up in the hospital. That was my first & last Disney trip.

  7. Crybabystomper

    Stop crying over something so petty. Your luggage wasn’t tampered with and you got it all back. Stop complaining and making life harder for the employees just because of a minor inconvenience

  8. Katie H

    So I stayed at Port Orleans Riverside for the first time in May of 2022 and my experience was pretty pleasent as it’s peaceful and quite lovely. I will say that the fact that all the rooms have direct access to the outside is a bit disconcerting, particularly if you are a woman and are by yourself. Anytime I was in the room, I made sure all the locks were engaged and before I went to bed, I pushed a chair against the door just for extra peace of mind. Maybe that comes from watching too many episodes of Dateline, but I don’t leave anything to chance. Yes I know the electronic lock is supposed to be engaged, but those can be hacked. I do understand that the woman who posted the video about the guy coming into room said she had left the locks undone so that her friend could get in, and yes she should not have to worry about the possibility of a stranger getting in, but given the world we live in, one has to take precautions. Better to keep it locked and make your friend have to knock, then have something bad happen.

  9. Atom

    Obviously people who haven’t stayed at many hotels before. These things happen. It’s not just Disney. But I suppose a dramatic TiKTok video is better than just being calm and carrying on.

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