Disney World Refunds Guests After Catastrophic Failure of Unpopular Upcharge - Inside the Magic

Comments for Disney World Refunds Guests After Catastrophic Failure of Unpopular Upcharge

A couple of Guests using Disney Genie+ in front of Cinderella Castle at Disney World

Credit: Disney


  1. Peggy

    Why didn’t they use das it’s for disabled people. It worked great and we were there during New Years. Next time go to concierge ask for DAS.

    1. faackanders2

      I wish they would just go back to the free fastpass ticket machines. First come first serve, fair and free for everyone.

  2. Beth Jagoda

    We too had purchased 4 of the Genie’s for Sunday. Feb 19, it was disappointing and frustrating. Granted we were able to use it for 2 attractions first thing in the morning but after that, there wasn’t much availability, as you had to account for time waiting in standby to be certain you could make the next reserved time. Huge disappointment with little benefit. Took the magic right out of the day.

  3. Crystal

    I was at Epcot in December bought genie plus and didn’t get it use it one time. Total waste of 60.00

    1. WytchiePoo

      Ditto what crystal experienced. We were there Thanksgiving week because of a matching band performance. There are SIX in our family and we got ONE ride one day and ZERO the next. Like I’ve said before, I get that Disney is expensive, but this last trip felt like I was getting mugged.

  4. Jaxx

    I’d never pay to get on a Disney ride. NEVER.

    1. AG

      Buy a pass or ticket much?

  5. Sue

    This is about money for Disney, not guest convenience. Why not just raise the ticket prices $15, making EVERYBODY pay them $15 extra and give us the fast passes back? (And get rid of the stupid reservations.)

    1. faackanders2

      They raised prices (>>inflation) of tickets, food, merchandise and raised genie+, ILL, and no magical express (at least they brought back free guest parking and hotel room/towel service).

  6. Mickeymouse3

    Time to put the Genie back into the bottle and return to fastpasses. I see a lawsuit coming soon from those buying and not getting the service paid for.
    Disney once again hearing their guests but not listening to them.
    Guests do not want the Genie or reservation systems!!

  7. phillysub

    In our past 3 trips, we have yet to use Genie+. As others have stated, there is a chance that you could get very little usage, if any at all, from it. We have used Individual Lightening Lanes for the more popular rides. For me, it was worth it.

  8. Bob

    Genie+ and Lightning Lane are bad jokes. I challenge Mr. Iger to purchase them, get on the phone at 7 AM, and find out that what he wants to ride is long gone…..and so is the money paid. Let him go to the park and stand 60-120 min. to get on one ride. Fast pass was fantastic, and nobody complained about it. On the other hand, I know of NOBODY who likes the current system. I am a senior citizen and a passholder…..I do not wait in long lines, so now many things have become “inaccessible”, and if the trend continues, or they raise costs, I may drop out of the game.

  9. faackanders2

    I wish they would just go back to the free fastpass ticket machines. First come first serve, fair and free for everyone.

  10. Thomas J

    I wish they would just go back to the beginning with 2 lines, no fast pass no genie, it worked fine

  11. MJP

    We were there during this time last week also. There were 13 of us total. I purchased Genie+ only for our Magic Kingdom day which was Tuesday, Feb. 21st. I purchased at midnight, as soon as the window opened at $22 per person. At 7:00 a.m. my son scheduled our first ride for 10:30. We were staying at a resort, so we got to have early entry to rope drop. We split into two groups because some wanted Space Mountain and some Seven Dwarfs Mine Train (We did not schedule Genie+ for these). At rope drop, we quickly headed to these two rides and got in line, and got those done. Because our Genie+ reservation was more than 2 hours after park opened at 8:00, at 10:00 we were able to choose a second ride to book! Once we checked into our first booked ride at 10:30, we were able to make our next selection. We did this throughout the day, and were able to ride the rides we wanted to without problem. All 13 of us rode each of these rides at the same time, as we were all linked together in our planning party on the Disney App. I think our longest wait in the LL line was maybe 20 min., and this was a high capacity day as well! Definitely worth the extra money for our Magic Kingdom day! We did not purchase for the other 3 parks.

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