Elderly Couple Tragically Denied Entrance To Disney Park - Inside the Magic

Comments for Elderly Couple Tragically Denied Entrance To Disney Park

Mickey and Friends

Credit: Disney

228 Comments

  1. Barb

    Reservations was, and is, the way they came up to make the parks LESS CROWDED. Everyone cried and whined the parks were too crowded so they try to make it better using the covid break as the start and now everyone is crying about that! Pretty funny.
    And about Oldies using the computer and smart phones: I’m an Oldie (69) (I hope you can get this far, too!) and the best way to Pi$$ me off is to tell me you don’t like/use the computer. I have zero tolerance for that and I hear it often from my neighbors. It’s not hard, and if one doesn’t move with the times, they’re done! We’d be biting on wooden sticks in the operation room if we didn’t move along. (Etc.)
    OK, I feel better now. I think I’ll make reservations for the parks… Smiles!

  2. Charles Keller

    I must agree that the reservation system needs a little work. Sometimes you want to go on a whim only to find out that you can’t get in. How about a system that allows you to purchase a ticket for a specific date and then locks out the reservation for you. That way the attendance at the park can be predicted and better managed. This may not be the answer but I am sure the collective minds in charge of this can work something out

  3. I cannot help but think about “robotics.” Living automata. How robotics existed before mechanics. Simply, corpo problem solving and organization, just as it’s purpose or mission bemoans, is not of a single body. It is many motivated by inertia of revenue and personal profit. By it’s nature alone, it begets sociopsy. We see here at this place in the web, that sociopsy as well, the inherent gain from exhuming opinion on an incident, of human interaction and a guage of our own humanness. We lack it. All the organization and efficiency our smart tech and web 3.0 formats can allow for, and we do not have a check box for humanness. We don’t have a miscellaneous box any more to check, so a worker can put themselves in another person’s shoes, and find solution within their service model. We simply solve problems we have the answers to. Strikes me funny, that nothing has changed since the inception of Disneyland. If Spanish flu had come back in the 50s or COVID-19 had been covid-79, I believe that those generations would have been able to be as diligent or more with the knowledge they had at the time to fight pandemics. I believe when parks reopened, that they would have provided due diligence in protocols up to a higher standard than we can conceptualize today or rather would find “redundant.” And I know, that if the public was given the clear, back then, no employee would act like a robot, and be unable to find the stipulation in protocols to make proper exceptions.No one would have been afraid to call their manager. No one would even had to. There would have been enough managers on top of actual diligence and actual duty, to see a 70 yo couple their fair share of what they had purchased. Empathy doesn’t kill people. A lack of humanness does. It starts these things. And it waits, to end them. Our algorithms mean nothing to our society if they can not reproduce human empathy. And if we have to give up empathy, in order to more fundamentally exact logics, then we are as lost as that elderly couple, in Disney’s website. It was all too easy to buy the tickets online but apparently it was not as easy to point and click on the reservation. A format, since the park has been reopened, which has been rediculed for being elitist oriented and valueless to safety, in parks still otherwise over populated as compared to what was purported when making the reservation. Back in the 80s, someone would have gotten a binder out and flipped tabs, til they could find the proper way to bypass reservation status. Today, our tech doesn’t allow for human intervention. Laughable that any of us even read this story. Peering in only enough, like a child’s ego, to see humanness, and contort how little, it’s remaining meaning is.

  4. Kori

    I suppose no one there is empowered anymore to Make Magical Memories and deliver Excellent Guest Service!? And to that heartless guy who said the comment about reading and it’s plastered all over the website, someone should plaster You! Shame on you! You have no respect. I hope people don’t treat you so heartless when you are 70 and you can barely see or hear but you still crave happiness as you’re painfully feeling your mortality. Shame on ALL of you who wouldn’t just let them visit the Happiest Place on Earth! 😡🤩✨

  5. Kimber

    I think it’s stupid. Buying tickets should be enough. The ticket should be the reservation!

  6. Mari

    I’ve lived in Florida for 35 years and never had to do reserve. Covid is every company excuse to manipulate the public.loved Disney, but its not like it used to be. I saw the change for the last 10 years you can’t leave your carrier rental like we used to with your merchandise in it and no one would steel it now they do. People fight and act crazy like never before. It was real family oriented, respectful and trusting

  7. Lea

    Not sure why Disney can’t connect the two if it’s that important. When you buy a ticket the transaction shouldn’t be completed unless you also make a reservation. Then, give the ability for the customer to go in and change the reservation as needed according to preset guidelines.

  8. We forgot to reserve a park….
    Too busy getting dog sitter, packing, having airline change your flight because not enough passengers or not enough pilots.
    Get luggage yourself (okay, at least it arrived, ripped, but we have what we need).
    Didn’t prebook transportation since MAGIC EXPRESS is no more. Arrive at DISNEY RESORT, THE MOST MAGICAL PLACE on EARTH”. This is where it should stop. Who reserved the park, who knows how to reset where we are going to eat!
    This has become very complicated ………

  9. Tammy

    it does

  10. Stacey

    If it is mandatory to make a reservation. Why isn’t this part of the “buying” of the tickets? Don’t issue the tickets unless the reservation has been made. It’s pretty simple to fix the issue if Disney actually cares.

  11. If you actually believe Disney cares about allowing 2 extra people over the 1 million person limit, than you are as stupid as the clowns who believe the reservation system is still needed!

  12. Everyone’s saying how easy it is to make reservations but maybe the tickets were a gift or they didn’t have a computer, we don’t know the situation, but in regards to criticizing the elderly couple as I’ve read many have, I hope Disneyland made it right by the couple because this may have been the last time they were able to go to the Happiest Place on Earth, if not shame on you Disneyland management there are always exceptions to every rule. JMO

  13. John L Bowman

    You can go in with Chapek when there are no other guests in the park.

  14. Kat

    Get rid of reservations iam a retired cast member and I can not figure it out

  15. Cindi

    It is time for the reservations to go!!!

  16. Nancy N.

    Not everyone has a computer, nor are they computer savvy. I am Walt Disney (the man) would have never let this happen. I do hope they get to visit ASAP. Know they saved money just to come there and then they were treated badly..

  17. Diane St Martin

    I am 68 with little computer experience. We were not grown up using them. I always thought we always took care of our elderly with respect, at least that was the way of our last generation. Now it’s all about me! I’d hate to see what would happen to me, 68 plus Parkinson’s Disease! Crying shame 🙏 👨‍🦳🧑‍🦳

  18. Sarina

    It’s sad what Disney has become. It’s no longer about families or children or happy memories. It’s all about money and so many rules now it’s crazy. As far as social distancing here in Fl that no longer exists as they literally CRAM you shoulder to shoulder on ferries, monorails, and waiting areas for shows. And I’m sorry but this whole reservation thing is a JOKE and it’s sad a 70 yr old couple was turned away. I mean like the park couldn’t hold two more people? Not sure I’m renewing all our passes next year. Universal and bush gardens might get my money

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