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Comments for Abigail Disney Urges Exploited Guests to Help Cast Members By Boycotting Theme Parks

Mickey Mouse (L) with Disney CEO Bob Chapek (R)

Credit: Disney

51 Comments

  1. Pat Hunn

    I recently visited WDW, Orlando. Stayed a week at a high end property (Grand Floridian). I have never been more disappointed with any Company.!! It is all true the new management is awful. Profit oriented, screw the consumer and Cast members. Everything is over priced and decreased in value. The “Genie” is a major money grab!!! The food service is lower than Mc Donald’s by standards and quality, and they put a diamond price on it. Mandatory gratuity added to your tab, what a joke. As the waitress or waiter no longer has to provide service, because they are guaranteed 20% gratuity. The merchandise has out priced itself. There really was not much I wanted to purchase because the quality was “the dollar store” merchandise at “Tiffany” prices.
    Disney used to carry little high heel ornaments exclusive for each of the Princesses and characters, (Daisy, Minnie, etc). But those are nowhere to be found on the Disney property now. Where did these go?
    They offer cheaply made junk at WDW prices. As a previous pass holder (for at least 6 years), I purchased a lot of Disney merchandise for my grandkids. I didn’t mind paying a little more because the quality was much greater than it is now. Currently the shelves are stocked with substandard junk that is less than “DISNEY” level.
    Obviously the most recent change in management is equivalent to ten steps backward for the Company. Remember “you reap what you sew.” In other words, “you get what you deserve”. I could go on and on with examples of pure dissatisfaction. I only hope someone listens to the complaints of the consumer and Cast members, before it’s too late.

    1. Agree went to Disney Thanksgiving and first time in 35 years did not buy a single thing because of the sub standard quality!!!

      1. Pat

        I have written to Disney. No response. It’s just so sad that a place of dreams and magic has become so exploitative of its staff and visitors. It now costs thousands of pounds to bring a family on holiday and if you feel, all the while you are there that you are being ripped off it makes for a disappointing and horrible holiday. Please Disney listen to what’s being said and act immediately. I agree with all comments above

    2. Stanley Pattillo

      There only one word that describes Disney and the new co. Big word GREED and more GREED only the rich can afford it now . Said to say.

    3. Lynne M. Staley

      They need to get rid of that guy! It’s bad for business. I think he is doing it on purpose.

      1. Marc Disney

        If Ms. Disney hates the way the company is being run, why isn’t she running it? I appreciate the fact that she’s rooting for and sticking up for the little guy but words are cheap. As we’ve seen, the bigwigs at the top don’t care what cast members or guests think about the way they’re running the company, especially Bob PAYCHECK!!!The ONLY way anything is going to change is if someone take ACTION! Honestly, the company needs someone from Walt’s family who cares about his legacy and the cast members who are carrying it on. When Ms. Disney’s father, Roy E Disney, was the chairman of the board, he kept the CEOs (Michael Eisner and Ron Miller) in check as did Diane Disney Miller. Now that they have passed on, there’s no one from the family in the company that can put a stop to the outrageous price raises, executive salary increases, and layoffs that have been going on within the last year. The only way to save the Walt Disney Company is to bring someone from Walt’s family into the company. The new theme for the Walt Disney World 50th anniversary is “The Magic is Calling” but how can most people answer the call when they can’t afford to go? Subsequently , cast members deserve a decent living wage in order to support their families and continue the magic.
        Ms. Abigail Disney, please help us! As Princess Leia said, ” you’re our only hope.”

        #AbigailDisneyforCEO

  2. Andy

    It’s a fight between the two worst possible representatives of Disney. Whoever wins, we lose.

    1. JW

      Ok. I’m an annual passholder, a DVC member since 1999, and a shareholder.I HAVE written a letter and sent it/emailed it to various management and departments within Disney (having found this information on the internet). I did include all I’ve noticed at WDW last few yrs that I feel is destroying the Disney ‘magic.’ I sent these emails/letters out mid-December. Only heard from the DVC…and at least the person I talked to seemed to agree with most of my issues and promised to forward the issues/concerns on to the appropriate departments. Other than that, I haven’t heard anything. Not sure Disney management cares at this point what guests/fans think.

  3. Mark W.

    Consumer boycotts are all well and good. They do work, but they take time to have efficacy. In conjunction with consumer boycotts, there should be voices within the company that ring loud and clear in concert. Just as many others who have bought stock in Disney through apps like Robinhood, I get a vote for each stock. If more individual consumers buy stocks — even a single stock — then they get a vote and a voice within the company that can add up together. The latest vote to be placed before March is the position of the board members (and more to-the-point, Mr. Chapek.) I believe that these votes and voices should be used to strengthen consumer outcry for change, reflection, and improvement. In conjunction with boycotts, it could work if we are loud enough and remain vocal about it.

    1. Elizabeth P.

      I agree, Disney is getting pricier and you are getting less. All I know is that this is not the theme park Walt wanted. I have been going to Disney World yearly, and it’s getting to a point where I can’t afford to keep going. Walt is turning in his grave at how management is running his parks. Very, very sad!! He wanted a park that everyone could afford to go and spend quality time with their families, not just the rich!!

  4. April Bonilla

    Where do I start???? First off the food and drink prices are really high ! And I think the wait times are being exaggerated, to make people want to purchase Lightning Lane !!!! They are taking away way too many benefits,at the same time raising prices !!!! Who does that ? Parking prices are high, tickets are rising, portion sizes on food is going down but the prices are going up !!!! The Magic and Fairy dust are truly gone !!!! They took away the water park and ESPN and golfing option off the Platinum Plus passes! And the taking away of Disney’s Magical Express, as well as making people who bring their own vehicle pay for parking at the hotels ???? They also took the photo memory option out as well !!!! Taking away but not replacing !!!! It truly is ashame !!!! Doesn’t someone in the Disney Family have ownership of the Disney Company and can make decisions based of that ???? Abigail Disney needs to stand firm and make some changes so rating with firing folks and re-examining all that has changed !!!! Disney family should be doing more to save the company from Damnation ! After all they are stakeholders and board members!

    1. Jerry

      Abigail Disney has no power within the company. She is not on the board, nor is she a majority shareholder. Just because she’s a Disney heiress, granddaughter to Roy and grand-niece to Walt himself, gives her no more say legally than you or I. She’s wealthy and has the power that comes with that, but no legal power within the company.

    2. Chris Kinney

      No one in the Disney family is involved with the company any more.

    3. Kevin Brubaker

      I agree with April I noticed the same thing on my trip in December I think Disney is overinflating wait times to get people to fork over money for Genie. For EG Journey into imagination 35 minutes posted waited 10 minutes. Frozen ride at Norway 75 minutes we waited 40 minutes. There are just a few examples. What I wonder is will they even listen to us? Sad to say once my annual pass expires in December this may be my last trips unless things change. I will need to enjoy it on my last 3 trips and then I am done. Until they recoginze what they are doing to this park. And being a stockholder it has gone down from 175 a share to 136 a share. Yes I bought my shares at 30 dollars a share but what a hit it has taken and I am sure it is not dropping more because of what Chapek is doing to this company.

  5. April Bonilla

    Where do I start???? First off the food and drink prices are really high ! And I think the wait times are being exaggerated, to make people want to purchase Lightning Lane !!!! They are taking away way too many benefits,at the same time raising prices !!!! Who does that ? Parking prices are high, tickets are rising, portion sizes on food is going down but the prices are going up !!!! The Magic and Fairy dust are truly gone !!!! They took away the water park and ESPN and golfing option off the Platinum Plus passes! And the taking away of Disney’s Magical Express, as well as making people who bring their own vehicle pay for parking at the hotels ???? They also took the photo memory option out as well !!!! Taking away but not replacing !!!! It truly is ashame !!!! Doesn’t someone in the Disney Family have ownership of the Disney Company and can make decisions based off of that ???? Abigail Disney needs to stand firm and make some changes starting with firing folks and re-examining all that has changed !!!! Disney family should be doing more to save the company from Damnation ! After all they are stakeholders and board members!

    1. Agree so should the board of directors and stockholders!!!

    2. Chris Kinney

      Sadly, no one in the Disney family is involved in the parks anymore.

      1. Janet

        I was there mid December. So so disappointed. Left feeling it was now for the rich alone. Walt Disney is rolling in his grave. So sad that management has exploited Walt’s dreams of a family friendly and affordable to all park in order to benefit their pockets. Unless changes are made I will sell my DVC points and move on. No desire return.

  6. Ralph

    I’m committed to paying $78 a month for magic key passes until August, and I may even make a couple of visits before they expire. But once that’s over, that’s it. If Disney wants to look, and act like other theme parks, then I will treat them like other theme parks.

  7. Shame they have taken away the magic and destroyed Walt’s vision for their massive greed!!! Now it is just another nasty theme park nothing special and no Magic!

  8. Phoebe L Ho

    There had better be some major changes to the way the theme parks are run, for both guests and cast members, FAST. Otherwise I will be forced to do something I really don’t want to do….

    1. Girl at heart

      I just want to add this was expected. The signs were there and I just knew that Disney was going to “recoupe” losses anyway it could.

      Sadly, there isn’t anyone on the board to THINK this was EXTREMELY bad timing to hit Cast Members and loyal members with an over whelming price increase, lower quality, poor service, etc.. etc.. at such a time when loyal fans/employees are trying to come back from his/her own set backs.

      I can say, I was not one of those that jumped on the band wagon of getting an annual pass once it returned. Sure, I would love to return to Disneyland and enjoy the way it was, I don’t mind changes, but I won’t be manipulated by CEOs with the lack of better judgement and planning.

      I just think people need to think what is going to be the best for himself/herself and family.

      Be safe!

      1. Patbat1952

        I propose that Matthew be the leader of a peaceful flashmob after lunch and invite Disney CEOs for a Disney Families (cast members and guests) for an event called Walt’s Dream from 1 pm to 2pm at a place in Disney wherever Matthew Decides for a nice rememberance of what Walt would have planned for the upcoming future.Now Matthew can take this idea and proceed with it.Will you, Matthew?

  9. Nancy

    Maybe Abigail should be the CEO. Disney is getting too pricey and they’ve taken away so much and charge more.

  10. Jo Ann

    I have been going to Disney faithfully for 25 years. Floridian passholder benefits and weekday tickets made it affordable. Havent gone in years due the pricing and parking prices. Went for a one day pass with some healthcare friends when the pandemic seemed to get a little better and paid $145 for a one day pass. That is insane and will not be going there any time soon. Used to go for special tickets, Mickeys Christmas specials but the price went way up and last time i went i was not impressed and could see the cutbacks they made with increasing ticket prices. I know they have to make a profit to run Disney, but people wouldnt mind so much if they still got quality. Forget about Disney cruises, $1000 plus for a 3 night cruise. Crazy.

  11. Lesley

    Coming from the UK the prices we pay are unbelievable we get a 14 day ticket for the price of a 7day ticket (£500) per adult (£450) for a child we don’t get any special offers on rooms, unless your super rich we have to save for a long time for a holiday to WDW and now the prices are getting way out of our price range, as for booking park passes how do we know when we book what park we want to visit on a certain day ( and then find it’s not available )

  12. Julian H

    Hi Matthew, I complained on my last holiday and wrote three letters to back it up, and you know what Disney ignored them all.

    The hotel staff were apologetic, but that was it and nothing was rectified. So forgive me Disney do not give a cr@p.

    1. DEB

      I wish that nothing could be done without a person from the Disney family like Abigail having a say in everything they do! Dont think Walt would like all these changes in what they have done with the Disney magic!! So happy i went last summer with all my grandkuds before all these extra expenses came into play!! WE GOT ON EVERY THING, EVEN THOUGH RIDES WERE BREAKING DOWN..NO NEED FOR LIGHTNING PASSES, GENIE+.
      The employees have a union correct? Why arent they getting what they deserve, it shoukd be a great place to work, that will shine through them to all who enter the park!

    2. Julian H

      Hi

      I was very polite and specific in my letter, but as mentioned above fell on deaf ears.

  13. Julian H

    Hi Matthew, I complained on my last holiday and wrote three letters to back it up, and you know what Disney ignored them all.

    The hotel staff were apologetic, but that was it and nothing was rectified. So forgive me Disney do not give a cr@p.

  14. Jake

    Well that third “please” and all the caps convinced me. LOL Disney will know when the profits decrease. Then they’ll raise prices again. As long as people are willing to pay exorbitant amounts of money to go, Disney will keep churning it out. You stay home and boycott? That leaves more room for someone who will pay. The Lightning Lane is shorter for those with money. Yes, I agree. Just staying home won’t do a thing.

  15. Maria Rago

    The governor lifter the Florida mask mandate. So we drive there from Philadelphia. My son in law had just passed away and we needed to get my granddaughter in a different environment. My special needs granddaughter can’t keep a mask on. At 11 years old they treated her like a leper. When we spoke to a Magic Kingdom manager he said we didn’t expect “those people “ to come here! Disney World is the only thing she really loves. It’s not about the customer but the bottom line. Walt Disney didn’t create this to hurt children and their families.

  16. Jim

    Contact every single board member that you can, not just Chapek.

  17. SG

    I hear you but unless you have an email address or snail mail address – how can we let them know how we feel?

    Our APs expire in June. We are not renewing unless, like you say, major positive changes for both cast members and guests are made. We want Walt Disney World NOT Chapec World!

  18. jo

    You can’t fire Chapek without the Board of directors. They don’t care about Disney either. The keep getting richer too. I hope someone can find away to get rid of him. He is greedy and yet cheap.

  19. Carys

    Abigail Disney has done very well financially out of the Disney business. While she may or may not be a current shareholder, she has refused to confirm or deny that, she still has more money for doing absolutely no real work than the rest of us can dream about. She likes to portray herself as a social warrior, but, while employees are struggling financially, she certainly is not, nor ever will.
    Don’t boycott the Disney parks, the only people you will hurt are the employees, just buy park tickets and nothing else, bring your own food and drink, don’t buy any merch, especially the ‘limited editions’ or overpriced special items. Don’t pay for Genie+ or Lighting Lanes, do an old fashioned Disney trip before all the ‘extras’ were introduced. They’ll get the message better when G+ and LL are a financial failure.
    Of course those things will still sell to those who make their money with social media and YouTube channels, does it ever occur to you how much money they make and how they can afford to have meals to film at the high end restaurants or buy tickets for hard tickets events? For revenue made buy people following them on social media or YouTube. Dont follow them or subscribe to their channels as they are a big part of the problem.
    Do as I do, tickets and that’s it. Just carry a packed lunch and snacks and a reusable bottle for water. Put the emphasis on the attractions and shows and get the freebie souvenirs like the guides and snapshots and do a vacation that isn’t spent looking at a screen. And stop watching those videos, including the so called ‘news’ ones. Just go and have a family day intead of ‘experiences’ as they like to market them as now.

    1. Carys

      Oh, and thank the CMs and never give them a hard time because you failed to plan properly.
      They are not there to be punching bags for entitled you.

    2. Joanna Coors

      Thank you for this Carys! Social warrior indeed while she sits on her hundred of millions. And I so agree with you about those “influencers”. I don’t need to watch their vlogs to figure out how to have a good time at WDW.

  20. Ben

    Disney fans,

    I agree, it is much more expensive to go to a Disney park than ever before. By the way, EVERYTHING is more expensive this year than last. It’s called inflation, and we are experiencing it at a faster rate than almost ever.

    The cost to procure goods, logistics, and labor are all climbing in cost tremendously! Disney cannot absorb all of the increases, consumers will have to take the brunt of the extra cost so that the company can be profitable. Neither the company or consumers wish Disney to go out of business.

    I just took the family on a trip to Disneyworld last month and we had a fantastic time and it came at a great final cost. There are plenty of more economical choices to visit out there but we enjoy being in the Disney bubble.

    Is the Genie + an attempt for Disney to make more profit? Yes, and I can’t stand it! The original fast pass system was much better in my opinion. Disney was able to secure bookings for their resorts because of the perk where those staying on site could book the fast passes further out that others. Disneyland never had that perk and it wasn’t needed, you could use the Max pass and that worked just fine. Yes this was an additional minor cost compared to the original paper fast passes but because of the convenience it was worth it.

    Long story short, the cost of doing business is going up. The cost of consuming is going up. I think if they corrected the fast pass system and brought it back like it was before the pandemic we could find a happy medium.

    1. Ben

      I just wanted to add that I feel like the Genie plus and lightning lane are making the standby lines much more longer. If they would go back to the original fast pass system I feel that the consumers would feel like they are getting more done and not being taken advantage of to have the same experience that they have paid for in the past.

      When more individuals held a fast past they were able to keep the lines moving and getting more patrons on the rides instead of being stuck in long standby wait times.

  21. Lloyd Bonified

    Steady as she goes Bob. Keep up the price increases and rid the parks of grubby Tattooed RiffRaff that’s spoiling the magical experience.

    1. Jason

      The only problem is that Bob has presided over a change in Disney policy that now allows park employees to have visible tattoos! So they’re charging more and the experience is still cheapened to a carnival level.

  22. Kevin Brubaker

    Also can we please have whatever emails people have for Disney and share it here. We all need to speak up and maybe they will listen (wishful thinking ) to us.

  23. Jonathan

    Yes I agree it’s time for BOB to go. If they don’t get rid of BOB right now he’s going to destroy the most happiest place in the world. I use to take my family every other year but since he became CEO we have not been back I spend my money at Universal Studios.

  24. MariaH

    Abigail, your father, grandfather and great uncle are proud of you! Disney has lost its soul, the soul your g. uncle & g.father created. It’s heartbreaking. They’ve forgotten the whole point of these resorts and theme parks. Now it’s nothing more than a money machine. The magic is gone and they don’t even realize that they’ve shot themselves in the foot. They will, though.

  25. Gary A Kelman

    I will be going to WDW in late April. It will be the last time I go there. The price increases are ridiculous. It has become too expensive from rooms, to park tickets to and especially food. You need to pay a fee with not only Genie + (previously free fast pass) but then there is a lightning lane that costs even more. From my perspective, they have priced themselves out of the market. The disney corporation needs to go back to Walt’s philosophy of making this type of entertainment affordable to all. My heart is broken over the greed that has been shown by this once great institution.

  26. We live in Arkansas and have had annual passes for 3 or 4 years. Unless there is a big change it will be our last. We are DVC members as well. We bought into Bay Lake and our HOA fees are like 99.00 a month. It is difficult to get a room where you want stay at the 6 month time line. We did take a Mears Bus from the resort back to the airport and for the 4 of us it was just 64.00. The food prices are what really bother me. For 55.00 + tip you get some very small, but tasty meat a few veggies, a salad and dessert. A coke is 5.00 and coffee is 5.00 at the sit down restaurants. We have been Disney people for 50 years, we went the first time in August 1972 and have missed a handful of times. We have gone as many as 4-5 times in a year..They are quickly moving themself out of my price group! Understanding that they must make money, I understand some of the changes, but come on don’t get it so that we can’t go there anymore

  27. Stevie

    This is just my personal opinion, but I think they are “financially profiling” their guests. The prices of everything are being raised to the point that only the truly wealthy can go to the parks. Those people generally don’t care how much they have to spend on anything (and I know that is a stereotypical generalization of rich people, but again, just my opinion). So Disney gets the same or higher profits, but with less people cluttering up their parks that can’t spend with abandon. And less “nonprofitable” guests mean less crowds, so the rich are even more likely to go. And spend more money.

  28. Joyce Dube Stephens

    Our family of 13 [grandparents, parents and children]
    went down to Disney for the first week of January. This was our “dream vacation,” for which we’d saved for years. I am a retired NH teacher, not much money there. Although the children, of course, thought that it was great, those of us experienced guests could only think of everything we’d missed. We even purchased the Genie+ for Magic Kingdom and Hollywood Studios, where we only experienced a fraction of the attractions.

    Even in EPCOT, we waited in the Stand By lane for “Frozen,” only to have the ride break down as we were ready to enter the building. The Cast Members disbursed us and we missed the experience. When we returned, there was a 90-minute wait, needless to say, we did not want to wait with the chance of Frozen breaking down again. We would have happily waited in line, or shouldn’t Disney have given us priority in line upon returning?
    Our grandchildren didn’t even experience Peter Pan or Winnie the Pooh rides, nor the Jungle Cruise or any of the “mountain” rides in Magic Kingdom — even with our Genie + purchases!

    This will be our last visit to WDW. We spent a fortune on 4-day passes for 13 people! Fortunately, we rented a home through VRBO, but then ended up paying $25. per day for two vehicles to park: a total of $200. on top of our park passes!

    Don’t even get me started on food prices! What a disappointing visit! As I said, at least the children did not realize all that they were missing. My husband and I honeymooned there in 1973 but we won’t be spending our 50th anniversary there!

  29. Mrs.B

    I’m willing to pay a higher entrance fee at Disneyland in order to keep the “Magic Mountain” clientele out. However, the food and souveniers is a hard pass. $8 for a bottle of water, long wait lines in the sun (due to Covid line restrictions) was blistering in the California sun and very uncomfortable. The park while not filthy, wasn’t clean as I remember it being (due to too many people being admitted.) I think they eventually need to go to being open 24/7 to relieve congestion and to make for a better experience. Disneyland is much better at night when the stroller set go home. But, keep the admission prices high, stick and enforce a dress code to keep riff-raff out and I’ll still pay.

  30. Jen tavar

    It is horrible that Walter ideal was forgotten by this greedy management they should take a pay cut on their salary until things get better instead of sacrificing the ones that really do the job in the company. Disney should be the best place to work and give the workers a decent salary plus benefits.

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