Tickets for Oogie Boogie Bash — A Disney Halloween Party went on sale at 9 a.m. PST on Tuesday, and fans quickly overwhelmed the Disneyland Resort website and phone lines in an attempt to snag their tickets for the Disney California Adventure event.
Now, Disney has provided an update for those who are still waiting to secure their Oogie Boogie Bash tickets.
The webpage for the virtual queue displayed the following message as of 12:05 p.m. PST:
We are experiencing higher than normal wait times to purchase tickets for Oogie Boogie Bash – A Disney Halloween Party. Please remain in the queue to hold your place to purchase tickets. We appreciate your patience!
Some Disney fans were able to successfully purchase Oogie Boogie Bash tickets between 9 a.m. and 9:45 a.m. They received their confirmation emails without any issues. But just before 10 a.m., the system appeared to be overwhelmed with Disney fans. Many received an error message after getting through the queue and attempting to purchase their tickets numerous times. These Guests still haven’t received confirmation emails, though they have charges pending on their cards.
Others have continued to see the “more than an hour” estimated wait time, even after their wait time was decreased. Many of those who have made it all the way through the virtual queue have then been kicked out of the system and redirected back to the line.
At this time, though, Disney’s message continues to thank fans for their patience. Those who want to purchase tickets are advised to stay on the virtual queue webpage so they do not lose their spot in line. So, Disney is indicating that the virtual line is still in effect, though Guests should be prepared to wait a while. We can confirm that tickets are still available and able to be purchased.
If you have multiple pending charges on your credit or debit card, please note that unless your order was confirmed, you will not be charged for your Oogie Boogie Bash tickets. If you still have multiple pending charges and you have not received a confirmation email, be sure to contact Disney directly at (714) 781-4636, the phone number for ticket purchases. Keep in mind, however, that call volume is extremely high at this time. Our advice is to be patient and try calling later on.
Rest assured that Disney is committed to resolving any issues that Guests are having. Disneyland Resort is aware of the high demand for Oogie Boogie Bash tickets. If you still want to purchase tickets for Oogie Boogie Bash — A Disney Halloween Party, we recommend staying in the virtual queue online, just as Disney has advised.
Keep in mind that at this time, as of Tuesday afternoon, all dates are still available for purchase and no event dates have sold out yet. Remember that in order to purchase tickets, you must visit the Disneyland Resort website or call (714) 781-4636) — if you attempt to buy tickets via the Disneyland app, your mobile device will automatically open a browser window.
Have you been able to purchase Oogie Boogie Bash tickets? Are you still waiting to make your purchase? When do you hope to attend the event? Let us know in the comments!
This article has been updated since it was originally published.