On January 9, 2021, a Disney Cast Member heard a woman yelling as if she were in danger and in need of help while on the phone together.
According to the York Dispatch, while on the phone a Disney Cast Member heard the caller yelling “get off me” and “get away from me” at someone else in the room on January 9. They immediately felt as though something was wrong.
Trusting their instincts, the Disney Cast Member soon realized the Pennsylvania woman, who called Disney to “purchase theme park tickets”, was actually in danger. The woman on the phone who called Disney Guest Services, actually did so in disguise because she really was in need of help, but couldn’t reach out to the police.
According to the report, the Disney Cast Member soon realized the women on the phone really couldn’t say anything other than “yes” or “no”, and “then asked (the woman) if she needed law enforcement to her home and she stated ‘yes,’”.
The Disney Cast Member did not hesitate and immediately called Northern York County Regional Police in Dover, Pennsylvania, where the woman was calling from and alerted the authorities. When police officers arrived at her home, they found out that the woman and her 38-year-old boyfriend had been arguing, The woman then told police that he had choked her three times and slapped her.
Court records also state that the boyfriend threatened the woman, saying “I’ll (expletive) kill you”.
The boyfriend has been arrested and is currently facing a felony charge of strangulation as well as misdemeanor counts of terroristic threats with the intention to terrorize another and simple assault, plus harassment.
As a reminder, Guest Relations locations are located in every Disney theme park, and Disney Cast Members do whatever they can to help guests feel comfortable and safe. If you need to report an incident or ask for help, ask a Cast Member, or you can locate Guest Relations on the Disney Parks maps.
For 24/7 access to resources and support, please don’t hesitate to contact the domestic violence hotline here.