Disneyland Resort is sending emails to upcoming Guests with reservations booked at the Hotels of the Disneyland Resort (Disneyland Hotel, Disney’s Paradise Pier Hotel, and Disney’s Grand Californian Hotel & Spa). Those who have booked reservations through December 31, 2020, are being sent emails that indicate that Disney is unable to accommodate for those Guests due to the ongoing closure of the hotels.
Note that Disney’s Grand Californian Hotel & Spa is going to be opening its Disney Vacation Club villas on December 6. So DVC members won’t be able to go to a theme park in California, but they can experience some Disney magic. However, the reopening of Disney’s Grand Californian is for DVC members only, and the rest of the hotel will not be opening to regular Guests at that time. You can read more here.
Also, note that Buena Vista Street inside Disney California Adventure will be reopening as an extension of Downtown Disney District. But the Disneyland Resort theme parks have not officially reopened yet.
Disney says that Guests with reservations through December 31 cannot be accommodated. However, all Disney-imposed change and cancellation fees are being waived. So if you decide to postpone your trip instead of cancel, you can do so without having to pay a change fee. And if you have decided you would rather cancel your trip until Disney releases more information pertaining to the reopening of the Hotels of the Disneyland Resort, you can do that, as well.
Below is the email being sent to Guests:
We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through December 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
Please contact the Walt Disney Travel Company for more information at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations LLC