WDW Hotel Sued Over Refusal to Cancel Conference Amid Pandemic

in Walt Disney World

walt disney world swan

Credit: Walt Disney World Swan Resort

The Walt Disney World Swan and Dolphin Resort is being sued in Florida federal court because the resort refused to allow a 2,200-person conference to be canceled amid the ongoing pandemic.

A new report by Law360 states that Cambridge Investment Research, Inc., sued the Walt Disney World Swan and Dolphin Resort on Wednesday because the Swan and Dolphin “won’t agree to nullify a contract for it to host a conference with 2,000-plus attendees even though COVID-19 makes it ‘illegal, impossible or impracticable”‘for the firm’s conference to go forward.”

Walt Disney World Swan and Dolphin
Credit: Walt Disney World Swan and Dolphin

The research firm was supposed to originally hold their conference at the Swan and Dolphin in September of this year, but allegedly, after the firm spoke with the resort’s representatives, “it became clear that the conference could not be held there.”

As COVID-19 case numbers rose in Florida — and as the reopening of the resort was unclear, the Iowa-based research firm took action to attempt to cancel their conference. Cambridge notified the hotel in writing that it was terminating the contract under its force majeure provision, according to the lawsuit. At that time, the Swan and Dolphin had not yet reopened.

However, even though the reasoning for the cancellation of the event was due to the ongoing pandemic — at the time, Florida’s COVID-19 case numbers were among the highest in the United States, and they even peaked a month later — the research firm is still contractually obligated to pay $1.1 million in cancellation fees. So, Cambridge took the Swan and Dolphin to court.

Note that the Walt Disney World Swan and Dolphin Resort, though located on Walt Disney World Resort property, is not owned or operated by The Walt Disney Company. The resort is owned by Tishman Realty & Construction Corporation and MetLife; Marriott International, Inc. manages the resort. However, because of the resort’s partnership with Disney as an “official Disney hotel,” it is called the Walt Disney World Swan and Dolphin.

swan resort disney world
Credit: Swan and Dolphin Official Website

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