Walt Disney World’s phased reopening process has gone relatively smoothly. This is a new normal for everyone, and Disney Parks, Cast Members, Guests, and vacation planners are all navigating the changes.
We recently reported on some issues that Annual Passholders have said they have experienced regarding the Disney Park Pass system. Annual Passholders like Brent Dodge have reported that their Disney Park Pass reservations have been mistakenly deleted from their My Disney Experience accounts.
Dodge, who does a weekly Disney Q&A via his Instagram stories, was asked “Has the AP [Park Pass System] deleted any of your reservations? It happened to my brother last weekend!”
Dodge replied, “It did! Still trying to secure one day again that I need!”
The Disney Park Pass system has been enforced since mid-July, as each of the four Walt Disney World theme parks has a strict daily capacity during this phased reopening process. However, when it comes to issues with Disney Park Pass, we have heard from Disney that such instances of reservations being deleted should not be the case.
Disney shared with Inside the Magic that anyone who believes they have had an issue with their reservations should reach out to Disney directly (you can find the Passholder web page here).
Below is an official statement from Disney regarding what was previously reported regarding deleted Disney Park Pass reservations:
There is no automatic or systematic cancelling of Disney Park Pass reservations for Annual Passholders. Passholders experiencing individual issues are asked to please call V.I.PASSHOLDER Support for assistance.
What is Disney Park Pass?
If you are unfamiliar with the new Disney Park Pass system, Disney World’s website features the following information about the new theme park reservation process:
To manage attendance during this reopening period, while also helping Guests plan ahead before their arrival, we are introducing the new Disney Park Pass system. During this time, all Guests with valid admission are required to make a reservation in advance for each park entry, using this new online tool.
To enter a park, both a park reservation AND valid admission for the same park on the same date are required for each person in your party ages 3 and up (limit one park per day).
Booking Your Park Reservations
The Disney Park Pass system is now open to Guests with valid admission. The number of theme park reservation days you can hold at one time varies based on your plans:
- Disney Resort and other select hotel Guests can make park reservations for dates during their stay for the number of days that they have valid theme park admission.
- Annual Passholders can make theme park reservations for up to 3 days at a time, and for their length of stay if staying at a Disney Resort or other select hotel.
- Existing ticket holders can make reservations for the number of days of valid theme park admission.
Park reservations are available through September 26, 2021, based on your Resort stay and ticket eligibility or ticket eligibility window.
If you booked a vacation package, your ticket eligibility is tied to your package travel dates. To make a park reservation for a different date, be sure to modify your vacation package dates.
Again, if you are an Annual Passholder in need of assistance, please call V.I.PASSHOLDER Support at (407) 939-7277.