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Are they also going to include training them to treat visitors like they used to years ago – like their questions or concerns mattered, ya know, that Disney Magic that’s been lost?
This makes me VERY happy. I know Disney isn’t perfect, but this is a great step in the right direction. Being a cast member taught me that inclusiveness was important as I worked with so many people who were different from me (but who were fantastic people), and I’m glad to see it become an official part of training.
This was already included under Courtesy but ok
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