With Disneyland Resort’s delay in reopening its theme parks as they await more state guidelines, they also delayed the reopening of the hotels on Disneyland property as well. It was announced by Disney that Guests would soon be emailed an update on the modification or cancellation of their reservation if they had one during the time of reopening.
We now have an update that all Guests with Disneyland Resort hotel reservations between now and July 31, 2020 may be receiving email communication from Disney letting them know they may modify or cancel their Disneyland Resort hotel reservations.
The update also states that Disneyland Resort is currently accepting hotel reservations for August 1 or later.
Email for Disneyland Hotel Guests
This is sample of the email that Guest should be expecting from Disney soon about their impacted hotel reservation for any of the three Disneyland Resort hotels. Note that there is no current reopening date set for the Disneyland Hotel, Disney’s Grand Californian Hotel & Spa, or Disney’s Paradise Pier Hotel.
Dear <Guest Name>:
We are sorry to inform you that your upcoming visit with us will be impacted by several closures. We recognize that the COVID-19 situation is constantly evolving, and there are many factors that are helping us determine the timing of when various aspects of our business will reopen in a responsible way.
Disneyland Park and Disney California Adventure Park remain closed and will reopen at a later date, pending state and local government approvals. The Hotels of the Disneyland Resort are also closed and will reopen at a later date. Given this unprecedented situation, we appreciate your patience and understanding as we navigate through this process as responsibly as we can.
Unfortunately, this means we are unable to accommodate your upcoming hotel room reservation. If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates, reservations are currently available for travel dates August 1, 2020 and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through July 31, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
To cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 7:00 AM PST and 9:00 PM PST, 7 days a week. If you are a Canada resident, please call (800) 496-6337.
If you originally booked through a Travel Professional, please reach out to them directly if you have questions or would like to reschedule.
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Sincerely, Disney Destinations LLC
For more information please refer to this FAQ on Disneyland Resort’s reopening.