Disney on Broadway Suspended Until 2021

in Disney, Entertainment, Music

Disney on Broadway Suspension

It looks like there will be no Disney on Broadway for the rest of the year. Disney announced that showings of its two shows Aladdin and The Lion King will be suspended until January 3, 2021.

The announcement was made on Twitter and said:

Under the continued direction of Gov. Andrew Cuomo, and for the health and well-being of our theatergoers, cast and crew, the suspension of Broadway performances of THE LION KING and ALADDIN has been extended through January 3, 2021.

Disney on Broadway then shared information regarding how would-be theatergoers can cancel their tickets.

The news was also shared on each production’s own social media pages:

This is the latest development in Disney on Broadway’s closure which was caused by the global pandemic. On March 12, 2020, all of Broadway went dark and has remained suspended ever since. This extended closure caused Disney to permanently close its third and newest show, Frozen on Broadway. 

First, summer shows were canceled, giving people hope that fall would bring people back to the great white way, now it appears that will not be the case.

the lion king broadway
Credit: Playbill.com

According to The Lion King website, this is their current policy:

  • All affected tickets will be refunded at the original point of purchase.
  • If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
  • If you purchased at the Box Office: The Minskoff Theatre Box Office is closed until further notice. Your credit card will be refunded automatically within 30 days. Please retain your original tickets as proof of purchase until your refund has been processed. If you do not receive a refund by June 10, please mail your original tickets to Nederlander Organization, 1501 Broadway, 14th Floor, New York, NY 10036, ATTN: Minskoff Theatre. When you mail the tickets back, please include the same credit card number that was used to make the original purchase.
  • If you purchased at the Box Office with cash: The Minskoff Theatre Box Office is closed until further notice. Please mail your original tickets to the Nederlander Organization, 1501 Broadway, 14th Floor, New York, NY 10036 ATTN: Minskoff Theatre and include your name and address and a refund check will be mailed to you.
  • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
  • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.
  • We’re sorry for the inconvenience and look forward to having you return soon.
Aladdin on Broadway
Credit: Disney

According to the Aladdin website, here is their policy:

  • All affected tickets will be refunded at the original point of purchase.
  • If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
  • If you purchased at the Box Office: The New Amsterdam Theatre Box Office is closed until further notice. Please send a photo of your original tickets to DTG.TicketRequests@disney.com with the subject line “Box Office Purchase Refund Request” along with your name and mailing address so that we can process your refund; you will receive a check.
  • If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
  • If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.

We’re sorry for the inconvenience and look forward to having you return soon.

Announcements will be made soon regarding ticket sales for performances after January 3, 2021.

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