Disney’s Chief Medical Officer Releases A Statement Regarding Disney Parks

in Disney

disney medical officer

Credit: Disney

With everything going on during the current global pandemic, the Disney Parks in the United States have had to temporary close, without a reopening date at this time.

On the bright side, Disney’s Chief Medical Officer has just released an official statement regarding the Disney Parks. Dr. Pamela Hymel talks about how, just like us, Disney is eager to enjoy the magic back at the Disney Parks but health protocols and safety is their number one concern during this time.

Dr. Pamela Hymel also emphasizes how she is currently working with US Travel Association on guidelines for the travel industry as well as exploring options for the Disney Parks including phased reopening, social distancing protocols, sanitization such as having hand sanitizer and frequent cleaning of the theme park, Cast Member training, and more.

Dr. Pam Hymel
Credit: Disney

The exact message is as follows:

Dear Guests, 

As you may have heard at Disney’s Q2 FY20 Earnings Results Webcast, our CEO Bob Chapek announced that Shanghai Disney Resort will begin the phased reopening of Shanghai Disneyland on May 11 – an encouraging sign for Disney parks and retail locations all over the world. After so much time at home, I know many of you are eager to enjoy the magic of a Disney parks visit, and we can’t wait to welcome you back.

I’m fortunate to work with Disney’s extraordinarily talented team of health and safety experts who are some of the most experienced in the industry. Together, with our colleagues in operations, and local health and government authorities, we’re evaluating several new and enhanced safety measures to do our part towards helping us stay well while we work, stay, and play at a Disney resort and a Disney store. I’m also working closely with the US Travel Association on a set of guidelines the travel industry may tailor to their individual businesses to help demonstrate that safety of travelers is a top focus.

To that end, I want to share an update with you about our plans and considerations as we prepare for the reopening of our parks, resorts and stores. At Disney, we’re exploring:

The Pop Century Resort
Credit: Walt Disney Company
  • Phased reopening: We’re looking at all of our locations and how best to begin the reopening process, including a gradual reopening and/or partial reopening of certain locations. For example, the opening of retail and dining locations prior to the opening of our theme parks.
  • Physical distancing and capacity measures: As you can imagine, managing guest density in queues, restaurants, hotels, ride vehicles and other facilities throughout the park and across the resort is a major focus, as we implement physical distancing guidelines based on guidance from health authorities, such as the Centers for Disease Control and Prevention (CDC) and appropriate government agencies. This will likely include implementation of guest capacity measures to comply with state and federal guidelines. We’re also exploring ways to use technology to aid us in these efforts, like with our Play Disney Parks App and through virtual queues at Disneyland and Walt Disney World.
  • Cleanliness and sanitization: We’re planning increased cleaning and disinfection, determining where that should take place (for example, in high-traffic areas), and the cleaning products and processes we’ll use.  
  • Screening and prevention support: We’ll follow guidance from the government and the medical community regarding enhanced screening procedures and prevention measures, including those related to personal protective equipment (PPE), such as face coverings. Some measures, like adding hand sanitizers and hand washing stations across our resorts, have already been implemented.
  • Cast training: We’re further emphasizing our strong culture of health and safety amongst our cast members, and will continue to provide new training and reinforcement as we get closer to reopening.
EPCOT zoom
Credit: D23

These are just a few examples of the many areas we are developing plans for, so please keep an eye on our online channels, where we’ll provide more details as we confirm and begin to implement our plans. Given the constantly changing global health environment, these practices may evolve as we consider the latest guidance, but we will share more information with you as we look towards reopening.

In the meantime, our focus remains on the health and safety of the entire Disney community – including the wellbeing of the Cast Members who are caring for and securing our parks and resorts during the closure. We have already implemented a number of enhanced health and safety measures, such as increasing the frequency of cleaning and disinfection in work areas, adjusting practices to promote physical distancing, and providing Cast with access to necessary PPE, including face coverings. We continue to learn from these experiences and will carry these lessons into reopening and beyond.

Finally, I want to recognize the medical professionals working to bring care and comfort in the midst of the coronavirus pandemic. We will continue to do what we can to help support the medical community and our local communities during this time.

We’re looking forward to welcoming all of you back to our Disney parks, resorts and stores. Until we are together once again, we wish you and your families health, hope, and happiness.

Thank you,

Dr. Pamela Hymel

Walt Disney World
Credit: Disney

Disney’s Q2 FY20 Earnings Results Webcast

This comes shortly after the news that broke during Disney’s Q2 FY20 Earnings Results Webcast on Tuesday. During this phone call, we learned that The Walt Disney Company suffered a loss of 58% in sales as well as an opening date for Shanghai Disneyland. It is still unclear at this time if there will be any requirements including a mask requirement for Cast Members or guests within the US theme parks, however, during the Disney’s Q2 FY20 Earnings Results Webcast, it was announced that masks would be required that masks be worn for guests and employees over in Shanghai Disneyland. The only employees without a mask requirement will be face characters, but they will be at a safe distance from the crowd, which could be implemented at the US Disney Parks as well.

There was also a discussion regarding that it is still unclear when Disneyland Resort in California and Walt Disney World Resort in Florida will officially reopen, which you can read more about here.

View Comment (1)