Will Your Disneyland Paris Trip be Canceled? What You Need to Know

in Disneyland Paris

disneyland paris cancelled vacation information

Disneyland Paris published new updates regarding cancellations, refunds, and rebooked trips. If you don’t know whether or not you should cancel your Disneyland Paris vacation, if it will be automatically canceled, if you can get a refund, or any other information regarding your trip, keep reading.

What to Know About Disneyland Paris Vacations During Park Closures:

  • If you have a Disneyland Paris vacation booked for an arrival on or before July 14, you can choose to receive a refund for the amount you already paid for the vacation or you can receive a voucher for the same amount. The voucher can be used within 18 months to book any vacation at Disneyland Paris.
  • If you have a Disneyland Paris vacation booked for Disney’s Hotel New York – The Art of Marvel, for July 15 or after, your trip is still confirmed. For more information on Disney’s Hotel New York – The Art of Marvel, click here.
  • If you bought tickets, they will be valid through March 31, 2021. You can also get a refund if you purchased FASTPASS.
  • Note that if you want to rebook your Disney vacation, contact Academy Travel to utilize their service, expertise, and convenience even if Academy Travel didn’t book your original trip.
Disneyland Paris Castle
Credit: Disney

Disneyland Paris Park Closure FAQ

Below is the full updated FAQ that Disneyland Paris shared this week:

I have a future holiday at Disneyland Paris (excluding Disney’s Hotel New York – The Art of Marvel – see below) arriving on or before 14 July 2020. What does that mean for my holiday?

We are offering two options: you can choose to receive a refund for the amount already paid for your holiday, or to receive a voucher for the same amount. If you choose the voucher, you can use it within 18 months to book any future holiday at Disneyland Paris (subject to the then applicable conditions), or to rebook a similar holiday to your original booking at the same price and under the same conditions*.

• If you bought your holiday directly with Disneyland Paris, to help process your request*.
If you wish to speak to us in person, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances so please bear with us if it takes longer than usual to answer your call.

• If you bought your holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

* For certain periods depending on your original booking and for a holiday with equivalent features on certain dates – if the price of the new holiday is lower, you will pay the lower price.

I have a future holiday at Disneyland Paris (excluding Disney’s Hotel New York – The Art of Marvel – see below) with an arrival starting 15 July 2020 or after. What does that mean for my holiday?

The holiday at Disneyland Paris you have booked with us is confirmed. We shall contact you by email if the situation evolves.

In the current exceptional context we know there is a lot of uncertainty about travel and we understand your concerns. We are therefore offering you the option of modifying or cancelling your current reservation without charges (except for transport related charges as per our conditions of sale).

• If you bought your holiday directly with Disneyland Paris, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances, so please bear with us if it takes longer than usual to answer your call.

• If you bought a holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

If I have already contacted you, how is my request being handled?

If you have already requested to modify or cancel your Disneyland Paris holiday, your request is being processed. Please bear with us, as we have a high number of requests to handle. We will contact you by email to confirm your modification or cancellation.

DISNEY’S HOTEL NEW YORK – THE ART OF MARVEL
During this unprecedented situation and in line with government measures, the construction for Disney’s Hotel New York – The Art of Marvel was temporarily put on hold which is impacting our timeline for the hotel’s originally scheduled opening (15 June 2020). While we do not have a new opening date to announce right now, we hope to be able to share more information, once we can resume our construction work, and assess when we will be ready to open the hotel. We look forward to welcoming you soon at Disney’s Hotel New York – The Art of Marvel.

I have a future holiday at Disney’s Hotel New York – The Art of Marvel between 15 June and 31 October 2020. What does that mean for my holiday?

We are offering two options. You can choose to receive:
• A refund for the amount you have paid for your holiday, or
• A voucher for the same amount valid for 18 months. If you choose the voucher, you can use it to book a future holiday at Disneyland Paris (subject to the then applicable conditions), or to rebook a similar holiday to your original booking at the same price and under the same conditions Disney’s Hotel New York – The Art of Marvel once the date of opening is known *.
• If you bought your holiday directly with Disneyland Paris, to help process your request:
If you wish to speak to us in person, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances so please bear with us if it takes longer than usual to answer your call.
• If you bought your holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

* For certain periods depending on your original booking if the price of the new holiday is lower, you will pay the lower price.

I have a future holiday at Disney’s Hotel New York – The Art of Marvel starting 1 November 2020 or later. What does that mean for my holiday?

The holiday you have booked with us at Disney’s Hotel New York – The Art of Marvel is confirmed. We shall contact you by email if the situation evolves.

In the current exceptional context, you also have the option of modifying or cancelling your current reservation without charges (with the exception of transport related charges as per our conditions of sale).
• If you bought your holiday directly with Disneyland Paris, please call the telephone number indicated on your confirmation email. Call volumes are extremely high due to the unprecedented circumstances. We kindly ask that you delay your call if your arrival is not in the immediate future. We appreciate your patience and understanding.
• If you bought a holiday through a travel provider (Travel Agency, Coach Operator, Online Travel Agency), please contact your operator directly.

hotel new york the art of marvel
Credit: Disney

TICKETS

Are you allowing guests to rebook or extend the validity of tickets?
• If you have not yet used your Park tickets and they expire during the Parks closure, their validity date will be automatically extended until 31 March 2021*. Please check the back of your paper ticket or refer to your e-ticket for the validity date.
• If you hold an e-ticket, you must download it before its initial expiration date, and then present it at the entrance to the Disney Parks on the day of your visit.
• If you hold a paper-based ticket, just present it at the entrance to the Disney Parks on the day you visit.
* During the period of visit indicated in the

• If you have dated Group tickets booked by a group operator for a visit during the closure period, your tickets will either be cancelled and refunded or rebooked at the same price subject to availability for a new date of visit by the group operator. Please contact your group operator.

Can I get a refund on a FASTPASS bought for use during the Parks closure?
Yes.
• If you purchased your FASTPASS at the Disney Parks entrance: To request a refund, you should send a copy of the FASTPASS ticket(s) by email to with your IBAN and BIC. Please ensure the price and the information printed on your FASTPASS ticket(s) is legible so that we can process your request.
• If your FASTPASS is not part of a hotel package and was purchased on our website or at our Contact Centre, tickets will be automatically cancelled and refunded in full.
• If your FASTPASS was purchased as part of a hotel package at Disneyland Paris, please refer to the “Resorts” section below.

I purchased tickets for the Buffalo Bill Wild West Show for a date during the closure, will I be reimbursed?
Yes.
• If your booking for the Buffalo Bill Wild West Show is not part of a hotel package and was made on our website or at our Contact Center, tickets will be automatically cancelled and refunded in full.
• If your booking for the show is not part of a hotel package and was made through a distributor or reseller, please contact your distributor or reseller directly.
• If you purchased tickets for the show at the ticket booth at Disneyland Paris, please send a copy of your Buffalo Bill Wild West Show ticket(s) by email to with your IBAN and BIC to request a refund,. Please ensure the price and the information printed on your tickets is legible so that we can process your request.
• If your booking for the Buffalo Bill Wild West Show has been made as part of a hotel package at Disneyland Paris, please refer to the “Resorts” section below.

I purchased tickets for the Disneyland Paris Express from / to Paris for a date during the closure, will I be reimbursed?
Tickets for the Disneyland Paris Express shuttle service from / to Paris purchased from Disneyland Paris will be automatically cancelled and refunded in full.
If you purchased tickets through a distributor or reseller, please contact your distributor or reseller directly.

Disneyland Paris Floral Mickey
Credit: Disney Parks

For more information on Disneyland Paris annual passes, click here.

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