In the midst of all the closures, Disney guests are left with tons of questions. From how to rebook a canceled visit, to what will happen with their Annual Passes.
Disney is working hard to assist all guests and answer all our questions to the best of their abilities with the uncertainty of the future. While the resorts still don’t have a reopening date, the operations updates page in both the Disney World and Disneyland website has a plethora of details that can help us answer many of these questions.
Annual Passholders have been wondering what to do with their Annual Passes. Can they get a partial refund if they paid in full? Do they have to continue payments if they are on a payment plan? Will Annual Pass expiration dates be extended once the resort reopens?
Here is everything we know so far!
According to the Disney World website, in the Operations Updates page, under the Annual Passholder information, Disney has shared the following update:
If You Are an Annual Passholder Who Has Paid in Full
All active Walt Disney World theme park and waterpark annual passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the annual passholders account prior to the reopening of the parks.
As an alternative, and in lieu of an extension of their passes, Passholder’s who have paid in full may choose to receive a partial refund for the park closure period. To request an alternative option, we ask that you contact VIPASSHOLDER Support At 407-939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
If You Are an Annual PassHolder on the Monthly Payment Plan.
On April 5, 2020, we automatically stopped and will waive the monthly payment due while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the passholders regularly scheduled payment dates once the parks reopen. Please note past expiration dates will not be extended and passes will expire upon their originally scheduled expiration date.
As an alternative, guests who are paying for Walt Disney World annual passes using their monthly payment program may choose to have their monthly payments postponed starting with payment due April 5, 2020 through the park closure period and then resumed on the passholders regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the month following the end of the passholders currently schedule payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the annual passholders account prior to the reopening of the theme parks. To request this alternative option, we asked that you contact VIPASSHOLDER Support At 407-939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
Our annual passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact VIPASSHOLDER Support At 407-939-7277.
When you visit Disneyworld.Disney.go.com, a chat option for guests impacted by these closures is available so you can ask any additional questions you might have that might not have been addressed yet.
Disneyland Annual Passholder Information
For Disneyland Passholders, the information is basically the same, except for the contact information. See image below for more details.
The number to call for Disneyland Annual Passholders help is: (714) 781-4567.