Disney just officially notified annual passholders via email regarding refunds and waived fees during park closures.
According to the email sent to Disneyland Resort annual passholders, monthly payments made between March 14 and April 4 will be retroactively refunded. All upcoming monthly payments that will occur while the theme parks are closed will be paused, and they will resume once the parks reopen. AP expiration dates will only be extended if annual passholders choose not to be refunded and instead choose to have their payments postponed.
All of the details regarding refunds, waived fees, and postponed payments are included in the full email sent to Disneyland APs, which we have shared below:
Dear Valued Annual Passholder,
This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.
Effective April 5, 2020, for Annual Passholders on monthly payments, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, Passport expiration dates will not be extended and Passports will expire upon their originally scheduled expiration dates.
As an alternative, guests who are paying for Disneyland Resort Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term.
Annual Passholders are some of our most loyal guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact Annual Passholder Member Services at (714) 781-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
This email reiterates what Disney had announced last week regarding waived fees and refunds that will be available for both Disneyland and Disney World annual passholders. You can read all the details of the original announcement here.
Disney also sent an email update to Disney World APs, which you can read below:
Dear Valued Annual Passholder,
This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks.
We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders. Active Walt Disney World Resort Annual Passes who have paid in full will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.
As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.
Our Annual Passholders are some of our most loyal guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
It’s important to note that we do not yet have an opening date for when the Disney theme parks in the U.S. — Disneyland Resort in Anaheim, CA, and Walt Disney World Resort in Orlando, FL, — will reopen. Disney announced that the parks are currently closed until further notice, and no other information has been revealed.
We at Inside the Magic will continue to update our website as more information becomes available regarding how Disney is handling annual passes during park closures.