Disney has recently made changes to its stroller and wheelchair rental policy. Here’s how those changes will apply to your Disney resort vacation.
According to the Walt Disney World website, effective October 1, ScooterBug is the official provider of stroller, ECV, and wheelchair rentals across Walt Disney World Resort property. ScooterBug was already the Disney Featured Provider of these mobility rentals at the Disney Parks and at Disney Springs, but as of October 1 it is now the Disney Featured Provider at the Walt Disney World Resort hotels.
So what does this mean? Basically, as of today, Disney will no longer be managing the deliveries and returns of stroller, ECV, and wheelchair rentals for reservations on or after October 1.
If you want to have your mobility device delivered to your Walt Disney World Resort hotel and you don’t want to have to be present during equipment delivery and drop off, you will have to make a reservation with ScooterBug, the Disney Featured Provider. Here are the official details according to Walt Disney World:
For reservations made with the following vendors on or before September 30, 2019, Walt Disney World Resort hotel Cast Members will continue to manage the equipment deliveries and returns on the Guest’s behalf: Apple Scooter, Best Price Scooters and Strollers, Buena Vista Scooter Rentals, Kingdom Strollers, Magic Strollers and Orlando Stroller Rentals. Please contact the vendor directly with any additional questions about your current or future reservations.
Guests can also still rent their mobility devices through a third party vendor. However, Disney will not be managing the deliveries and returns of mobility device rentals made through vendors other than ScooterBug, which means that guests will need to be present during the delivery of mobility devices not rented through ScooterBug. Disney has explained the difference between renting through ScooterBug and another third party vendor on the official Walt Disney World website:
Guests who rent from our Disney Featured Provider, ScooterBug, do not need to be present when the equipment is delivered to the Resort hotels. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Guests who rent through other vendors will need to be present when the equipment is delivered. Please contact those third-party vendors directly for information about their rentals.
Remember that guests are more than welcome to bring their own strollers, ECV, and wheelchairs on their Disney vacations and do not have to rent through ScooterBug. However, since ScooterBug is the Disney Featured Provider of mobility rentals, the devices rented through ScooterBug will fall within the guidelines of which devices are and are not allowed at the Disney Parks. This year, Disney made changes to its stroller size policy, and guests must keep this as well as the policy for ECVs and wheelchairs when visiting. Visit the Property Rules page, contact Disney, or speak with your Authorized Disney Vacation Planner for more information.
Keep in mind that ScooterBug is the official provider of stroller, ECV, and wheelchair rentals at both Disneyland Resort in Anaheim, California and Walt Disney World Resort in Orlando, Florida. Visit ScooterBug.com/Orlando or ScooterBug.com/Anaheim to reserve your rental for your next visit or vacation.