Family sues Disney for $75K after bedbugs bite them at resort and follow them home

in Disney, Entertainment, Hotel, Theme Parks, Travel, Walt Disney World

Credit: TripAdvisor

A Louisiana couple who came to Walt Disney World on what was supposed to a magical vacation turned out to not be as enchanting as they expected after a run-in with bedbugs, which not only bit them during their stay but also followed them home. The couple is seeking $75,000 in damages after the event, which reportedly also left their autistic son traumatized.

According to Orlando Sentinel, Ashley and Robert LaCombe filed the lawsuit that was transferred into Orlando federal court this week, to which Disney will not specifically comment on.

Family sues Disney for $75K after bedbugs bite them at resort and follow them home
Credit: Disney

Ashley LaCombe, a commercial realtor, and her husband wanted to take a vacation from their successful business last April, so they booked a five-day vacation at Walt Disney World and stayed at the All-Star Movies Resort. However, reportedly, their trip ended up leaving them itchy and red.

According to the lawsuit, the couple first realized they had been bitten upon their arrival home and unfortunately, this wasn’t all they realized. They discovered that the bedbugs from the Disney Hotel had traveled with them on their luggage, clothing, and personal belongings, infesting their home in Louisiana.

The lawsuit says the couple contacted Disney, and employees confirmed there were bedbugs in their hotel.

To rid themselves of the bugs, the LaCombes had to hire an exterminator to kill them all, which resulted in the family having to find another place to stay during the in-home treatment. According to Orlando Sentinel, getting rid of the bugs wasn’t as easy as just staying at a local hotel while the exterminators treated their home. It was reported that the family had to throw away all of their infected furniture and belongings.

Family sues Disney for $75K after bedbugs bite them at resort and follow them home
Credit: Disney

The lawsuit also discusses some of the other stresses involved with dealing with the bedbug infestation, including the fact that the couple had to take off time from work to deal with the situation and the effects it had on their autistic child.

“The LaCombes experienced and continue to experience additional mental anguish and stress as they cannot enjoy their home,” according to the lawsuit. “Family members and friends cannot visit due to the risk of acquiring the bedbug infestation.”

According to the lawsuit, which was first filed in U.S. District Court’s eastern Louisiana division, it was reported that the bugs weren’t gone as of August 2018, making the total time of the infestation almost four months long.

The LaCombes accused Disney of not disclosing there was a problem with bedbugs and not keeping the hotel free of infestations.

Source: Orlando Sentinel


  1. T

    This is not a Disney resort. Disney employees are not going to say over the phone they have a bedbug problem. It’s possibly a Disney neighbor hotel.

    1. Francine Williams

      All Star Movies IS a WDW Resort.

    2. Joe

      The All-Star resorts are most definitely Disney owned resorts. This lawsuit is crazy though come on mental anguish… get real.

    3. Joe

      The All-Star resorts are most definitely Disney owned. But this lawsuit is frivolous at best… mental anguish… come on!

      1. crazy willy

        i wouldnt say its a frivolous lawsuit. Bedbugs are terrible. I hate that they keep throwing in their “autisitic” son as an excuse, but to exterminate and be rid of bedbugs is a long and tedious process. I would sue if for anything my possessions that have to be thrown out and some inconvenience. I would stop throwing my “autistic” son in the face, though, as we all know there are different levels of autistic.

  2. Jeffrey

    Ridiculous lawsuit. Bedbugs have been an issue at some of the worlds top hotels and there is no way to preemptively avoid them, as they are brought in by one hotel guest and discovered one or more down the line. I am unaware of any hotel being found liable for infestation, but are responsible to deal with it, once discovered. There are retail available sprays one can bring with them, if they are so inclined. While All Star is a WDW owned resort, it is at the economy level, and quite large. Unfortunately this lends itself to greater risk than the premium hotels WDW offers. My son and I have stayed at WDW resorts over 20 times over the past 9 years and have always found them clean, and staff most responsive. Prior to the opening of Disney Four Seasons, I had an opportunity to have a discussion with the Four Seasons VP of Operations and told him that Fours Seasons had the best customer service with exception of Disney, and that if they wore Mickey Mouse costumes at customer service, they could possibly have Disney beat. He then told me, prior to public announcement, of the soon to be opened hotel, and they have certainly lived up to expectation.

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