Comments for Universal Orlando Resort’s “Virtual Lines” could be the wake-up call the theme park industry needs


  1. Stephen Douglas

    If no-one is standing in line and everyone has the tapu tapu wearable on..(because they are free) .and their time hits…and everyone rushes to the ride….doesn’t that in fact…create…a line?? I will have to watch how this all works out..especially when this relatively small water park (drove by it this week many times) is at capacity in the peak of summer.

    1. Jeremy Guthrie

      There will likely be some sort of algorithm which will only set off the wristbands of people when the ride can handle them without much of a line. (i.e Like Fastpass) This will obviously have to be somewhat complex as it will have to take into consideration that people will respond at different rates or not at all. I feel the bigger problem will be where all those people who are now roaming around the parks be at. The lines keep areas from getting too crowded but now those people will be wandering and waiting for their band to go off. Street entertainment, as mentioned above, would be great but you need the space for the people and performers to pull that off.

  2. Abraham Gordillo

    As from my point of view, this “buzzer” is being seen as something new and revolutionary, while Disney has done it before with the same technology at the Royal Meeting in The World of Disney at Disney Springs in Florida, where you literally get a restaurant buzzer that buzzes once your turn has come, cutting the line from hours to a maximum of 5 minutes. It’ll be interesting to see how universal will handle it, because the electronic queue comes back to the FastPass + service, and to keep the line short, it has a limited number of tickets per day. In this case, we are talking about a water park, which naturally has less guest flow that a main theme park, but anyway let see if the so called system manages to keep a real flow without leaving guests out of the experience for the sake of shorter wait times.

  3. Johnny

    ‘Offer guests to get to experience queues if they want to’. Yeah, that’s what I say to my wife when we consider booking a holiday in Florida. Hey hunny, fancy blowing our salaries on flying to the happiest place on earth and spending half our day sat in line in the baking sun?

    Get with the times, people are paying thousands to visit these resorts and stay on vacation in Florida, the only people that ‘enjoy’ queuing are theme park bloggers with too much time on their hands.

    Virtual queues are a great idea.

    1. Ayame

      I disagree. To me, a well designed queue enhances the ride tremendously and becomes part of the experience, a great example being Indiana Jones Temple of the Forbidden Eye. I do hate when lines are nothing but standing under the sun, and I’m excited for the idea of a virtual line, but there’s no need to eliminate the queue when it’s done right.

  4. Adam

    They do this at Dreamworld in Australia. You use your phone to “check in” to a line, and them you can come back after the estimated duration of the line at the time you checked in and walk to the head of the queue. So if the estimated wait is 30 minutes – you check in and can walk to the head of the queue in 30 minutes. If you pay a premium you get to cut that time in half or skip it altogether. You can use it as often as you want – but only one ride at a time. You’re right – you get to check out parts of the park that you’d normally just skip. And you get to do fun stuff like grab an ice cream and sit down or meet a character. We thought it was great!

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