Credit: DisneyWalt Disney World Resort has been named in a lawsuit after an incident at Disney’s Riviera Resort.
Opened in 2019, Disney’s Riviera Resort brings the charm of the French and Italian Riviera to Walt Disney World. The Disney Vacation Club resort combines elegant European-inspired design with Disney storytelling, offering Skyliner access to EPCOT and Disney’s Hollywood Studios, plus dining options like Topolino’s Terrace.
But according to a new legal complaint, Disney has failed to protect guests visiting the resort.
Lawsuit Names Disney’s Riviera Resort
According to the complaint, the incident took place on June 28, 2024, while the plaintiff was attending a character breakfast at Disney’s Riviera Resort (via Orange County Clerk Court Records). The lawsuit states she was lawfully on the property as a business invitee.
The plaintiff alleges that around 11 a.m., she was walking through an interior hallway toward the restaurant area when she encountered water that had accumulated on the floor. The water was allegedly located near a drinking fountain in a high-traffic corridor beside a restroom.
According to the filing, she slipped on the water and fell to the floor, striking her head, neck, back, shoulder, spine, and other parts of her body. The complaint states she immediately experienced pain, headaches, disorientation, and other symptoms, claiming that her “serious bodily injuries” included “orthopedic, neurologic, cognitive, and neuropsychological injuries, together with resulting damages.”
The lawsuit alleges the water accumulation was a recurring issue and claims Disney knew, or should have known, that water routinely collected in the area because of the drinking fountain and the volume of guest traffic. It also alleges Disney failed to place warning signs or remove the hazard.
The plaintiff is seeking damages in excess of $50,000, alleging serious injuries, including orthopedic, neurological, cognitive, and neuropsychological issues. The complaint also states she has been recommended for shoulder surgery and continues to face medical expenses.
Previous Legal Complaints
This isn’t the first time Disney’s faced accusations of failing to protect guests.
A negligence lawsuit filed in December alleged that a guest suffered permanent injuries after a fall at Disney’s Hollywood Studios. According to the complaint, the incident occurred on April 28, 2022, when Dunn allegedly tripped over a raised walkway paver and fell to the ground.
