They really need to have a numbers based reservation system with in place. Once the capacity of people has been reached through reservation, there should not be anyone else allowed reserve a park spot. Much like dining reservations!! This is a Park Administration error and shouldn’t be acceptable to those that spent hundreds- if not thousands -to be there.
We are staying in the Sequoia hotel and went to Frozen at nine this morning, early entry, and the ride was not operating due to mechanical issues. Stayed in line for an hour and left. Sad that a new ride could have issues and be only operating for five days.
Just remember when you’re doing the story just say that it is from Disneyland Paris. You’re making it sound like it is from Disney World in Florida. Stop confusing guest.
I have visited Disney parks many times with my daughter when she was younger, including multiple trips to both Hong Kong Disneyland and Shanghai Disneyland. Our experiences there were consistently positive. For example, the availability of complimentary fast-track passes (which could be obtained from designated kiosks) made the visits more enjoyable and efficient.
However, during our trip to Tokyo Disney Resort last December, the experience was unfortunately disappointing—especially considering its reputation as one of the premier Disney destinations. One of the main issues was the lack of Wi-Fi connectivity within the park, except near the entrance. This made it difficult to access park information or manage bookings throughout the day.
In addition, several attractions were closed for extended periods. When they reopened unexpectedly in the afternoon, it led to sudden surges in crowd demand, with wait times reaching up to 180 minutes. Even under normal conditions, many of the more popular rides had waiting times of around 120 minutes.
The fast-track system was also not as visitor-friendly as expected. Paid priority access was available, but at a cost of approximately 3,000 yen per ride, for a single use only. Guests who wished to access multiple rides had to make repeated purchases, with a waiting period of about one hour between each purchase. While there was also a complimentary pass system, availability was extremely limited due to high demand. After securing one pass—often for the most popular attraction available at that moment—guests were required to wait approximately two hours before attempting to obtain another. By then, most of the remaining options were typically less exciting shows or slower rides, which seemed more suited for Disneyland rather than DisneySea.
Another point of concern was Tokyo DisneySea, which is marketed as a park geared more towards adults with thrilling rides. In reality, many of the rides did not meet that expectation. The level of intensity felt relatively mild—for instance, guests could place their bags unsecured in front of them or beneath their seats, which suggests a lower level of ride intensity than anticipated.
In contrast, during the same trip, I visited Universal Studios Japan in Osaka and found the experience significantly better. The park offered seamless Wi-Fi coverage, well-maintained attractions with no closures, and rides that were genuinely exciting. The overall operations, including food quality and guest experience, were also impressive.
If improvements are not made, Disney may gradually face stronger competition. Emerging theme parks, particularly in China featuring local intellectual properties and characters, are rapidly improving and could begin to capture a larger share of the market.
Comments for Disney Resort Begins Refusing Entry to Families as Park Operations Reach Breaking Point
Kira
They really need to have a numbers based reservation system with in place. Once the capacity of people has been reached through reservation, there should not be anyone else allowed reserve a park spot. Much like dining reservations!! This is a Park Administration error and shouldn’t be acceptable to those that spent hundreds- if not thousands -to be there.
LEYNE
We are staying in the Sequoia hotel and went to Frozen at nine this morning, early entry, and the ride was not operating due to mechanical issues. Stayed in line for an hour and left. Sad that a new ride could have issues and be only operating for five days.
Carol
Just remember when you’re doing the story just say that it is from Disneyland Paris. You’re making it sound like it is from Disney World in Florida. Stop confusing guest.
Jack rabbit
All hail the mouse (not)
Raymond Chua
I have visited Disney parks many times with my daughter when she was younger, including multiple trips to both Hong Kong Disneyland and Shanghai Disneyland. Our experiences there were consistently positive. For example, the availability of complimentary fast-track passes (which could be obtained from designated kiosks) made the visits more enjoyable and efficient.
However, during our trip to Tokyo Disney Resort last December, the experience was unfortunately disappointing—especially considering its reputation as one of the premier Disney destinations. One of the main issues was the lack of Wi-Fi connectivity within the park, except near the entrance. This made it difficult to access park information or manage bookings throughout the day.
In addition, several attractions were closed for extended periods. When they reopened unexpectedly in the afternoon, it led to sudden surges in crowd demand, with wait times reaching up to 180 minutes. Even under normal conditions, many of the more popular rides had waiting times of around 120 minutes.
The fast-track system was also not as visitor-friendly as expected. Paid priority access was available, but at a cost of approximately 3,000 yen per ride, for a single use only. Guests who wished to access multiple rides had to make repeated purchases, with a waiting period of about one hour between each purchase. While there was also a complimentary pass system, availability was extremely limited due to high demand. After securing one pass—often for the most popular attraction available at that moment—guests were required to wait approximately two hours before attempting to obtain another. By then, most of the remaining options were typically less exciting shows or slower rides, which seemed more suited for Disneyland rather than DisneySea.
Another point of concern was Tokyo DisneySea, which is marketed as a park geared more towards adults with thrilling rides. In reality, many of the rides did not meet that expectation. The level of intensity felt relatively mild—for instance, guests could place their bags unsecured in front of them or beneath their seats, which suggests a lower level of ride intensity than anticipated.
In contrast, during the same trip, I visited Universal Studios Japan in Osaka and found the experience significantly better. The park offered seamless Wi-Fi coverage, well-maintained attractions with no closures, and rides that were genuinely exciting. The overall operations, including food quality and guest experience, were also impressive.
If improvements are not made, Disney may gradually face stronger competition. Emerging theme parks, particularly in China featuring local intellectual properties and characters, are rapidly improving and could begin to capture a larger share of the market.