New Disney CEO Josh D'Amaro Gives Statement After Blocking Disability Program

Comments for New Disney CEO Josh D’Amaro Gives Statement After Blocking Disability Program

Josh D'Amaro on stage with "Disney" written in bright white letters on the screen behind him

Credit: Disney

20 Comments

  1. Jen Brenner

    It should be noted that as of March 2026 the DAS pass is only good for 14 days after your first park day and that you then need to reapply unless you already have another trip booked. And you can only use the pass for the person plus 3 so families of 5 cannot all use the pass together

    1. JustMe

      Good for a year with annual pass, and a family of five with three minor children will be approved.

  2. Walt

    This has been abused by thousands of people for decades. I have witnessed it as a cast member and as a tour guide. I applaud the effort to root out the fraud. It is disgusting that this had to happen BUT blame it on the fraudsters NOT Disney. When a significant portion of our population has no shame, is selfish and will stomp over the top of a truely disabled person to get ahead of them – there needed to be something done!

    1. JustMe

      Not just abused, but vastly overused.

      Not everyone with a disability needs DAS, which is the highest level of accommodation that Disney offers. I blame Disney for handing out DAS like candy to anyone who asked, and of course once people get used to the highest level of accommodation, they don’t want to have to scale back.

      1. Andrew

        Easy for a non-diabled person to say. By refusing the same service to physically disabled persons and only recognizing mental disabilities, If I have a disabled placard for my car it is because I can’t walk far or stand for long. Do mentally handicapped persons get a placard? Nope. So who is Disney or a third party interviewer, hired by Disney, to deem my physical disability worthy or DAS services? I know a class action lawsuit is coming because I’m starting it.

        1. JustMe

          Easy – you can be accommodated by a mobility device. You can use the mobility device in the line, or if the isn’t accessible, they’ll give you a return time for the accessible entrance.

          The ADA doesn’t require the same accommodation for different disabilities; in fact, it requires individualized assessment. And case law already says that there is no right to a preferred accommodation.

          Oh, and BTW, many people with severe developmental or cognitive disabilities do indeed have parking placards due to their disability.

          1. Jamie

            If I have both ssdi and 100% va benefits and a service dog with a placard for my card but not disabled enough for disney? Disney should give us the option of providing documentation for accommodations and even a tiered approach for those accommodations is fine. Not everyone requires the same level of care. But let someone other than a 20 something and a “medical professional with no expertise” make a decision. Their comments are horrible and the rolling of the eyes is not needed.

    2. TeeFry2

      IOW because someone else screwed the pooch, those of us who need the access can just stay home — because it’s no longer available. This is ableism in full view.

  3. Anon

    I am an adult with autism, a tbi, a heart condition, and a cyst in my brain. I was allowed a disability pass last year and after it expired, I was denied a continuing accommodation because I was able to advocate for myself. Just because I had to be trained on advocating for myself in a class provided by my insurance, I was denied DAS access. That was absolute BS and I refuse to renew our passes because of it. DAS is the only way our family can get through the day for myself and with 3 disabled children with autism and epilepsy. Disney has absolutely taken disability services from people who really do need it. Im not continuing to spend $200 a month on passes to be unable to use them, and I waited my whole life to be able to get disney passes. Good riddance!

  4. Ana Bravo

    I cannot believe Disney cannot get it together. Billions of dollars. And they cant make up a solid decision on what’s best for the disability community. Universal Studios uses the IBECC. Through their system one can apply for a return time at the park. Just fill out the info on the app and wait for approval.

    1. JustMe

      It’s IBCCES, and getting it doesn’t mean that Universal will approve you an AAP; they still interview and make a determination of accommodations.

      Which makes sense, because having a disability doesn’t mean you need an AAP (or DAS).

  5. Paully

    Before Covid every expedition to Disneyland involved finding a friend who was disabled to join your party..
    I walked on to Toy Story Mania 6 times because a friend had destroyed knees..She was very popular..

  6. Jerry

    Unfortunately, the only thing Disney cares about is revenue. All disabilities are not readily apparent and having a cast member without medical training decide if I am disabled is begging for a lawsuit. I will remember this discussion when asked about my annual pass (which we have had for over 15 years).

    1. JustMe

      No cast member is telling you that you aren’t disabled – they’re telling you that you can be accommodated with something other than a DAS.

      Wanting a DAS is not the same as needing a DAS.

      1. TeeFry2

        Yeah. If you have a disability and travel alone, too bad. You’ll have to get back in line — AT THE END — every time you have to go to the bathroom. And yes, we have to go to the bathroom. Nobody holds our place in line. We don’t matter to those who don’t care about policies that don’t affect them.

  7. JD60FE

    Former DAS holder and former passholder. I saw it get abused. I needed it because waiting in lines with severe combat PTSD is hit or miss. I have physical injuries from being shot and I understood the accommodations for that. The new accommodations for folks like me is to work with the staff, per ride, and have my family wait in line and text me when they get to the front so I can join them. Makes sense, but can’t plan around it like the old DAS. And if you go to the DAS interview, you forfeit your right to sue on the agreement page, FYI.

    1. JustMe

      First, thank you for your service!

      I’m glad there is an accommodation that works for you, even though it’s different from DAS. I’m not clear on how planning around it would be that much different than DAS, as you’re waiting the same amount time. Or am I missing something?

    2. TeeFry2

      AND no family means no waiting somewhere else. They don’t want us in their park.

  8. JustMe

    @Jamie, “If I have both ssdi and 100% va benefits and a service dog with a placard for my card but not disabled enough for disney?”

    No one is telling you that you aren’t “disabled enough for disney”, they’re telling you that you can be accommodated by something other than DAS. SSDI, 100% VA benefits, service dog, placard, none of that means that you can only be accommodated with DAS.

    “and even a tiered approach for those accommodations is fine. Not everyone requires the same level of care. ”

    You’re exactly right – which is why Disney is denying the DAS to most disabled guests and providing other accommodations.

    1. TeeFry2

      …..as long as you don’t travel alone. They don’t care about you then. Overwhelmed by crowds but not autistic? PTSD? CPTSD? Severe anxiety? Sorry. Stay home. You don’t matter.

Add Your Voice

This site uses Akismet to reduce spam. Learn how your comment data is processed.