Credit: DisneyElsa appears to have suffered a mishap at one Disney park.
Disney has steadily expanded the presence of Frozen across its theme parks since the film’s release in 2013 – not to mention Frozen 2 (2019) – responding to sustained guest demand. What began as limited-time meet-and-greets quickly evolved into permanent attractions, themed lands, and stage shows centered on Anna, Elsa, and Arendelle.
The most notable addition arrived at Walt Disney World in 2016, when EPCOT’s Maelstrom ride closed to make way for Frozen Ever After. The boat ride through Arendelle remains one of the park’s most popular attractions, alongside the nearby Royal Sommerhus meet-and-greet.
Disney has since doubled down internationally. Hong Kong Disneyland opened the fully themed World of Frozen in 2023, the franchise’s first complete land, while Tokyo DisneySea added its own Arendelle expansion as part of Fantasy Springs. Paris will follow with its own Frozen area at Disney Adventure World when it debuts later this month.
But in the meantime, one Frozen attraction is showing signs of struggle.
‘Frozen’ Attraction Suffers Mishap
During a ride on Frozen Ever After at Hong Kong Disneyland, a recent guest noted that Elsa’s face had been ripped open.
Oh no! Noticed a tear on Elsa’s face during Frozen Ever After ride today at Hong Kong Disneyland! 😮
Oh no! Noticed a tear on Elsa’s face during Frozen Ever After ride today at Hong Kong Disneyland! 😮 pic.twitter.com/Vxd3RTwPhw
— Attractions 360° (@SoCal360) March 13, 2026
The animatronic appears to have been ripped on Elsa’s cheek.
Historically, Hong Kong Disneyland’s version of Frozen Ever After has been considered one of the better versions worldwide.
Recently, Walt Disney World Resort upgraded the animatronics on EPCOT’s Frozen Ever After to better align with the more advanced versions in Hong Kong. These have experienced their own issues recently. In Elsa’s Ice Palace, as Elsa prepares to belt out her signature high note, a viral video showed Elsa with her jaw locked halfway open, one eye twitching, and her left arm vibrating violently in a stuck position.
A History of Malfunctions
This isn’t the first time a Disney animatronic has suffered major damage. Earlier this year, the Tiana audio-animatronic on Tiana’s Bayou Adventure at Magic Kingdom – which has faced extensive criticism for its reliability since replacing Splash Mountain – glitched, with the princess’s head rapidly twitching to the point its hair fell off.
Princess Tiana Audio-Animatronic Malfunctions on Tiana’s Bayou Adventure at Magic Kingdom (@WaltDisneyWorld)
Princess Tiana Audio-Animatronic Malfunctions on Tiana’s Bayou Adventure at Magic Kingdom (@WaltDisneyWorld) https://t.co/l45eZdMAoL pic.twitter.com/zCLUDHHFBs
— Orlando Theme Park Zone (@OTPZ_TP) January 14, 2026
Last year, the controversial Walt Disney animatronic at Disneyland Resort also malfunctioned.
The Walt Disney animatronic malfunctioned as it stepped forward from the desk, the figure’s most technically complex movement. The show appeared to trigger an emergency stop. The stage went dark immediately, the audio cut out even as Walt’s mouth continued moving, and the curtains closed.
Have you witnessed a major animatronic at a Disney park?