Credit: Ken Lund, FlickrIf you’ve ever experienced that sinking feeling of returning to your car after a long, magical day at Disneyland only to discover your headlights were left on and your battery is dead, you’re not alone. Fortunately, Disneyland Resort has your back — literally — with a surprising and incredibly helpful service that reflects their commitment to guest care and convenience.
As shared by Matt (@DisneyScoopGuy) on X (formerly Twitter), Disneyland Resort Security will leave a note on your car if they notice your headlights are on. The message isn’t just a courtesy warning — it’s an invitation to reach out for free vehicle assistance if your battery dies. Matt posted a photo of the printed note, writing:
“This is so cool! If you accidentally leave your headlights on at Disneyland security will leave this note on your car in case you need assistance if your battery dies!”
This is so cool! If you accidentally leave your headlights on at Disneyland security will leave this note on your car in case you need assistance if your battery dies! pic.twitter.com/aClm6UD1It
— Matt (@DisneyScoopGuy) September 29, 2025
The note reads:
To our Disneyland Resort guests:
Our security cast member noticed that your vehicle lights were left on. If you need assistance starting your vehicle, please contact the nearest cast member or call 714-781-4330.
If you are parked in the Mickey & Friends or Pixar Pals Parking Structure, you may contact us by pushing the nearest guest assistance button located in the parking structures.
This seemingly small gesture has gained attention on social media, with many people expressing surprise and admiration that the resort offers such a considerate — and free — service.
Dispelling the Skepticism
Of course, as with any internet post, not all responses were optimistic. One commenter replied skeptically, “Until they charge you $85 to jump your car. You think the note is them being nice but really it’s just another money grab.”
But Matt quickly corrected the assumption, replying:
“They jump your car for free.”
This is a key point — there is no charge for the jump-start service. It’s part of the Disneyland experience and just one more way the resort aims to reduce stress for guests and maintain their reputation for exceptional service.
Real Guest Reactions: Small Help, Big Impact
Many people shared their own stories of receiving car assistance at Disneyland and being blown away by the level of support provided.
One commenter wrote:
“Had no idea #Disneyland did this and am impressed.”
Another added:
“Very cool because you can feel so helpless.”
Indeed, returning to a car that won’t start after hours of walking and theme park fun — especially with kids, strollers, and tired feet — is a situation that can easily spiral into panic. That’s why this small act of kindness resonates so deeply with guests.
Someone else wrote:
“Disney magic has had its fair share of issues, but this kind of thing goes a long way. I have passed many cars dead in the water at close at Cedar Point with people frantically trying to figure out how to move their car.”
Another said:
“This is amazing and the level of customer service I expect from Disney!!!”
The praise wasn’t limited to jump-starts either. One guest recalled:
“I once locked my keys in the car in DTD lot. Went to the info booth and they sent someone from security to my car and got it open. 👍🏻”
And yet another shared a similar battery issue:
“Yes! One time my car was dead and I was panicking and someone told me to hit the button and they came and jump started me. It was amazing.”
How It Works
If your car battery dies at Disneyland — whether due to headlights, interior lights, or other electrical mishaps — here’s what to do:
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Check Your Windshield: If security noticed your lights were on, they may have left a printed notice on your dashboard.
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Call for Help: Use the phone number listed on the note — 714-781-4330 — to request assistance.
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Press the Assistance Button: In the Mickey & Friends or Pixar Pals parking structures, simply press the Guest Assistance Button located throughout the structure to contact security directly.
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Find a Cast Member: Alternatively, find the nearest Disneyland cast member who can assist you in requesting help.
Security will then send a team member to your vehicle to provide a jump-start — no fees, no paperwork, no towing companies. Just good old-fashioned assistance.
A Quiet Example of Disney Magic
In a time when many companies are cutting corners or adding fees for services once considered complimentary, Disneyland’s vehicle assistance program is a refreshing reminder of why so many people associate the brand with not just entertainment, but care and compassion.
While not every interaction at a theme park will be perfect, it’s the small touches — like leaving a helpful note on your windshield or sending help without hesitation — that leave lasting impressions on guests.
These stories of car jump-starts, key retrievals, and quick assistance serve as quiet but powerful examples of what Disney fans often refer to as the “Disney difference.” It’s the idea that no matter how big the company gets, the experience should always feel personal, thoughtful, and a little bit magical.
So next time you’re pulling into the Disneyland parking structure, double-check your lights — but if you forget, know that someone’s looking out for you. And they’ve got jumper cables.