Alert: Disney Changes Arrival Protocol, New Policy Affects All Incoming Guests

in Disney Parks, Disneyland Paris

A crowd of people waits in line to enter Disneyland Paris. The main entrance features a large sign with "Disneyland Paris" in colorful letters, and a smaller "Welcome" sign underneath. Many visitors carry backpacks and wear winter clothing.

Credit: Travel + Leisure, X

Disney has just altered their entry policy for European hotels and theme park guests.

A serene morning at a magical theme park, featuring a statue of Walt Disney and Mickey Mouse, with a majestic castle standing tall in the backdrop amidst a clear blue sky.
Credit: Disney

When guests visit Walt Disney World, the majority of their trip can be controlled via the My Disney Experience app.

Walt Disney World Resort vacations are legendary for their immersive experiences and meticulous planning. To ensure a seamless and magical visit, Disney offers the My Disney Experience app – your one-stop shop for managing your entire Walt Disney World adventure.

The My Disney Experience app empowers you to be a vacation planning pro before you even step foot on Disney property. Effortlessly book your Disney Resort hotel stay, modify existing reservations, and even bypass the front desk with mobile check-in. Craft your dream itinerary by saving park days, shows, attractions, and dining reservations – all within the app.

For the foodies in your party, browse restaurant menus, make and modify dining reservations, or even utilize mobile food ordering at select locations to skip the lines and savor delicious meals without a hitch.

Once you’re at the park, My Disney Experience becomes your essential travel companion. Strategize your park exploration with real-time wait times for attractions, shows, and character greetings, maximizing your time for fun and minimizing wasted time waiting in line.

Family at Disney World looking down at a mobile phone
Credit: Disney

Navigate the parks with ease using interactive maps that pinpoint attractions, dining locations, restrooms, and more, ensuring you never get lost in the magic. Capture precious memories throughout your visit and seamlessly download, edit, and share photos purchased through Disney PhotoPass – all within the app.

For an extra dose of convenience and personalization, link your MagicBand to the My Disney Experience app. This allows for convenient park entry, room access (at select Disney Resort hotels), and secure contactless payments throughout your stay.

For an expedited queue experience on select high-demand attractions, utilize the app to purchase Disney Genie+ service (subject to availability), which includes access to Lightning Lanes and lets you skip the regular lines and get on those must-do rides faster. Spread the magic by sending a digital thank you note to exceptional cast members who made your visit extra special – a thoughtful gesture that will surely brighten their day.

My Disney Experience keeps you informed and connected throughout your vacation. Receive real-time park updates, show schedules, and important announcements to ensure you don’t miss a beat during your magical vacation. Stay connected with your party through the in-app messaging system, coordinating park plans and ensuring everyone is on the same page for maximum fun.

Disneyland Paris app
Credit: Disneyland Paris

Now, Disneyland Paris is attempting to move in a similar direction.

While Disneyland Paris does offer an app that does have a lot of similarities to Disney World’s version, allowing you to see wait times at Disneyland Park and Walt Disney Studios Park, book dining reservations, and even purchase Disney Premier Access passes to skip certain queues.

Now, Disneyland Paris has added mobile check-in to their Digital Magic Pass for all hotels, which will allow guests to check into their hotel right away on their phone, as well as have their tickets associated with their room booking transfer to their Digital Magic Pass for instant access.

DLP Report shared, “Disneyland Paris is officializing Mobile Check-in, Digital Magic Pass for all Disney Hotels, and Digital Key for Disneyland Hotel / Hotel New York, implemented months ago. We still can’t stay logged into the app, use FaceID or have a useable food mobile order UI. Priorities”

This will undoubtedly be useful for guests checking in, as they will be able to jump to the magic right away.

The flagship hotel, Disneyland Hotel, is a Victorian-style luxury hotel located at the entrance of Disneyland Park, known for its premium services and character dining experiences. Disney’s Hotel New York – The Art of Marvel combines the sophistication of New York City with Marvel superhero artwork and decor, featuring stylish accommodations and exclusive experiences.

Disney’s Newport Bay Club, a nautical-themed hotel, offers picturesque views of Lake Disney and a relaxed, seaside ambiance. Disney’s Sequoia Lodge, inspired by American national parks, provides a cozy, rustic atmosphere with a blend of comfort and nature.

Disney’s Hotel Cheyenne, themed around the Wild West, immerses guests in a frontier town setting, while Disney’s Hotel Santa Fe brings the spirit of the American Southwest with its vibrant, desert-themed decor.

Lastly, Disney’s Davy Crockett Ranch offers a more secluded, cabin-style accommodation option nestled in the forest, ideal for nature lovers and those seeking a peaceful retreat. Each hotel caters to different tastes and budgets, ensuring a magical stay for all visitors. This new service will apply to all hotels.

While this is a step in the right direction, the Disneyland Paris app still has many shortcomings, as DLP Report highlighted, “We still can’t stay logged into the app, use FaceID or have a useable food mobile order UI.”

Disneyland Paris expert Ally replied in agreement, “And no access to the iOS hotel key capability. Seems like the partnerships with Apple in the US don’t apply here. Too bad. But as you said, we’re talking about ppl unable to make a renewable session token, use bio auth, or store card info/have a proper payment system.

disneyland paris app changing
Credit: Inside the Magic

When you know the amount of money they’re doing with DPA’s with such a bad user experience, I wonder how much more they could do with a proper in-app payment, without having to log in every time you use the app and if the credit card was properly stored.

And I almost forgot that it still often takes more than a minute to open the log-in crappy web view, it’s a bug since they implemented the feature a few years back and it seems to be an issue for no-one. People should be fired for losing the company so much potential revenue!!”

These are, unfortunately, not the only issues Disneyland Paris has been facing.

Disneyland Paris recently initiated a significant overhaul at Studio 1 inside Walt Disney Studios Park, resulting in a year-long closure of its entrance.

Studio 1, resembling an active sound stage, previously welcomed guests with a plethora of shopping and dining options, immersing them in the cinematic world from the outset. However, Walt Disney Studios Park is transitioning to a new theme as Disney Adventure World, shifting away from the set-like atmosphere to a focus on guests experiencing different adventures and storylines from popular movies.

With the entrance closed, access to the park is now restricted to a narrow pathway on the left side of the building, causing congestion during peak times like park opening and closing. Due to this, Disney has advised guests to leave the park for more affordable dining options as many quick service outlets within the park are being removed along with the shuttered location.

The park has reached capacity several times since the closure, and signage now advises guests to leave by 3:00 p.m. to avoid crowds. Inside the park, more construction is underway, including the World of Frozen and a new Tangled spinner attraction.

Walt Disney Studios Park entrance
Credit: Perry Tak / Flickr

This follows the extensive refurbishment of The Disneyland Hotel, which has also been facing issues with guest capacity. The demand to view the newly refurbished lobby is so high that a virtual queue system has been implemented, as hotel guests struggle to access their rooms due to the large crowds.

While the high demand is promising, the park’s current inability to manage the crowds effectively diminishes the overall guest experience, making the added costs seem less justified. The upcoming Olympics, which are expected to bring millions to Paris this summer, are likely to exacerbate these crowding issues further.

Are you happy with the Disneyland Paris app, or do you think it could be improved? 

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