No. It is Disney’s fault 100 %. It’s their business model. You pay for a Genie and it fails that on Disney. It’s the risk if doing business. Crowd control is on Disney. Ride maintenance is on Disney. If they advertise a specific product then they must deliver. I went to Disneyland often in the seventies and compared to then Disney parks are a stress attack I the making.
skimpflation = pay more for less.
they have a right to complain.
why a castmember couldn’t add their mother, I can’t explain.
My family and I also previously paid for ILL which we couldn;t ride since ride was down – you should be able to get reimbursed when that happens.
Agree! It used to be when something malfunctioned Disney least make it better by giving you fast passes for a couple of rides! That courtesy no longer exists at Disney!
The argument in this story is all full of holes! No one goes to the parks to have a horrible day. If it’s so well known that days like this will be awful–the app won’t work, the rides won’t work, people who have paid won’t be able to get what they paid for–then why is the park even open on those days? Does the park site say “don’t come this day or you’ll regret it”? Does the park only open when it’s inconvenient for people to come so everyone who comes can have a good time? Are they really doing anything about crowds, the app problems, the ride maintenance? These issues have been ongoing since they reopened and much talked about. Why aren’t they fixing them! Why does this article seem to say their inaction is somehow the fault of those who buy tickets??? Would any other business get away with this? I think it’s embarrassing that they can’t solve these problems, and in no way the customers’ fault. Maybe it’s time to pull the cord on Genie+. Maybe it just wasn’t thought through what the whole affect would be on the parks. It seems like that anyway.
I actually don’t think it helps Disney to be an apologist and blame the customer for Disney’s mistakes. They need to know when customers are unhappy, and they need to fix it. That’s why they do so many surveys. No one is going to buy the “it’s their fault for going during the busy season” nonsense. You should get what you pay for everyday–not just some days. And when really is the off season anymore? Compared to the past, there isn’t much of an off season anymore, and predicting it is difficult. It’s also not always about the amount of people who come, but the affects of the poorly conceived Genie+, about the rides that don’t work, and therefore don’t keep people out of the walkways and other rides, and an app that loses people (heard that complaint many times) and generally doesn’t work. It’s unacceptable, and saying that it is allows them to continue giving poor service and not fix the problems that are their own responsibility.
I agree it’s pretty ridiculous. Honestly their first mistake was thinking a day at Disney would be fun. That’s just not doing your research. Anymore it’s a day of waiting in line, fighting crowds and trying to figure out rides all while staring at your phone all day–possibly looking at your bank account and wondering where all your money went. It’s not what it used to be even five years ago.
The lowest price ticket days are the lowest forcast crowded days. The highest ticket price days (XMAS, New Years, July 4th, Spring Break) followed by 3 day weekends and summber break are the highest/er demand crowded days. Least crowded are middle of when when all kids/students/colleges are in school. Of course that is when most parents don’t want to go.
Viewing this from a significant distance and a huge grain of salt in only hearing one side of the story, I feel like the most common complaint about the parks should be ‘there were no park reservations available on the day we wanted to go!’.
WDW should never allow more crowds than what they can operate with an expected level of guest experience and efficiency. This is their excuse for keeping the reservation system.
Yes, Disney is an evil capitalist empire with the sole purpose of providing shareholder value but, WDW is an experience based business and if we are expected to pay through the nose, shouldn’t it be a reasonable expectation to have a great time?
I have been a DVC member for 20 years and going for 40 years. It’s way more stressful now, no matter the time of year. It use to be fun, but now a chore. I wish it was like it used to be.
I blame both sides. Family fault for coming in during extremely busy days during Spring and Easter break. Disney’s fault for creating and using a “lightning lane” experience that they sell. I remember the good ol’ days when there was no lightning lane or fast pass needed. Just get in line and go. If anyone just pay attention during the early opening hours, the lines all move 30-40 minutes faster. This is before the lightning strikes the wait time and slows traffic down to longer wait times. Nobody talks about how ridiculous it is to pay $35 for 2 or more hour wait. Something posted 90 can actually be maybe 60 or less without the lightning lane crap. Same I’m sure for the after hours as well. Heck, I remember when little signs in the que line marked estimated wait times, unlike the digital readout of today.
Hi, I actually kind of agree with this person who had such a bad time at the park. I spent months planning, knowing well away this week was spring break and it was going to be crazy, but it was the only time we could go. I was 100% prepared…or so i thought. I tried buying the genie pass in advance, but it’s only available the day of, and only at that time you can see it was $35. The app was completely glitchy. I honestly think the reservation thing is crazy, because none of the rides line up, you either are running back and forth around the park or have an hour or more wait for a ride 5 mins away. On top of it, you can end up having to book rides at times you have dining reservations that you made months ago – i had to cancel 2 separate dining reservations because of the timing and location of rides. About the rides being down, they were right, it seemed crazy how many went down, HOWEVER, if it was down during your reserved time, they gave you a new lightning pass you can use on most rides at any time, so that helped us a lot, however it was for day of only, so if your last ride of the day is down, you can’t come back the next day for it. Personally, if they want to continue this path of reserving rides, i think they should have an additional service that will plan out your ENTIRE day and path thru the park. That way they can schedule people on rides more efficiently throughout the day, making the lines overall lighter. Because honestly, i spent so much time on my phone just trying to plan throughout the day, it was insane, and very hard to enjoy. I planned ahead of time to avoid that, but unfortunately with the system they have in place, that is unavoidable – you now have to be on your phone planning away or you won’t be able to get on any rides, and you are highly likely going to have to cancel dining plans. This was not the posters fault at all.
Comments for Family Exposed to ‘Worst Holiday’ Blame Disney, Fans Disagree
Michael
No. It is Disney’s fault 100 %. It’s their business model. You pay for a Genie and it fails that on Disney. It’s the risk if doing business. Crowd control is on Disney. Ride maintenance is on Disney. If they advertise a specific product then they must deliver. I went to Disneyland often in the seventies and compared to then Disney parks are a stress attack I the making.
faackanders2
skimpflation = pay more for less.
they have a right to complain.
why a castmember couldn’t add their mother, I can’t explain.
My family and I also previously paid for ILL which we couldn;t ride since ride was down – you should be able to get reimbursed when that happens.
countesspetofi
They do have one point: now that everything is handled through a glitchy phone app, you’re kind of SOL when it malfunctions.
Shar
Agree! It used to be when something malfunctioned Disney least make it better by giving you fast passes for a couple of rides! That courtesy no longer exists at Disney!
pattimarie
The argument in this story is all full of holes! No one goes to the parks to have a horrible day. If it’s so well known that days like this will be awful–the app won’t work, the rides won’t work, people who have paid won’t be able to get what they paid for–then why is the park even open on those days? Does the park site say “don’t come this day or you’ll regret it”? Does the park only open when it’s inconvenient for people to come so everyone who comes can have a good time? Are they really doing anything about crowds, the app problems, the ride maintenance? These issues have been ongoing since they reopened and much talked about. Why aren’t they fixing them! Why does this article seem to say their inaction is somehow the fault of those who buy tickets??? Would any other business get away with this? I think it’s embarrassing that they can’t solve these problems, and in no way the customers’ fault. Maybe it’s time to pull the cord on Genie+. Maybe it just wasn’t thought through what the whole affect would be on the parks. It seems like that anyway.
I actually don’t think it helps Disney to be an apologist and blame the customer for Disney’s mistakes. They need to know when customers are unhappy, and they need to fix it. That’s why they do so many surveys. No one is going to buy the “it’s their fault for going during the busy season” nonsense. You should get what you pay for everyday–not just some days. And when really is the off season anymore? Compared to the past, there isn’t much of an off season anymore, and predicting it is difficult. It’s also not always about the amount of people who come, but the affects of the poorly conceived Genie+, about the rides that don’t work, and therefore don’t keep people out of the walkways and other rides, and an app that loses people (heard that complaint many times) and generally doesn’t work. It’s unacceptable, and saying that it is allows them to continue giving poor service and not fix the problems that are their own responsibility.
Shar
True
Sarge
I agree it’s pretty ridiculous. Honestly their first mistake was thinking a day at Disney would be fun. That’s just not doing your research. Anymore it’s a day of waiting in line, fighting crowds and trying to figure out rides all while staring at your phone all day–possibly looking at your bank account and wondering where all your money went. It’s not what it used to be even five years ago.
faackanders2
The lowest price ticket days are the lowest forcast crowded days. The highest ticket price days (XMAS, New Years, July 4th, Spring Break) followed by 3 day weekends and summber break are the highest/er demand crowded days. Least crowded are middle of when when all kids/students/colleges are in school. Of course that is when most parents don’t want to go.
Collin
Viewing this from a significant distance and a huge grain of salt in only hearing one side of the story, I feel like the most common complaint about the parks should be ‘there were no park reservations available on the day we wanted to go!’.
WDW should never allow more crowds than what they can operate with an expected level of guest experience and efficiency. This is their excuse for keeping the reservation system.
Yes, Disney is an evil capitalist empire with the sole purpose of providing shareholder value but, WDW is an experience based business and if we are expected to pay through the nose, shouldn’t it be a reasonable expectation to have a great time?
Shar
Agree
Suzan Miles
I have been a DVC member for 20 years and going for 40 years. It’s way more stressful now, no matter the time of year. It use to be fun, but now a chore. I wish it was like it used to be.
Paul
I blame both sides. Family fault for coming in during extremely busy days during Spring and Easter break. Disney’s fault for creating and using a “lightning lane” experience that they sell. I remember the good ol’ days when there was no lightning lane or fast pass needed. Just get in line and go. If anyone just pay attention during the early opening hours, the lines all move 30-40 minutes faster. This is before the lightning strikes the wait time and slows traffic down to longer wait times. Nobody talks about how ridiculous it is to pay $35 for 2 or more hour wait. Something posted 90 can actually be maybe 60 or less without the lightning lane crap. Same I’m sure for the after hours as well. Heck, I remember when little signs in the que line marked estimated wait times, unlike the digital readout of today.
T
Hi, I actually kind of agree with this person who had such a bad time at the park. I spent months planning, knowing well away this week was spring break and it was going to be crazy, but it was the only time we could go. I was 100% prepared…or so i thought. I tried buying the genie pass in advance, but it’s only available the day of, and only at that time you can see it was $35. The app was completely glitchy. I honestly think the reservation thing is crazy, because none of the rides line up, you either are running back and forth around the park or have an hour or more wait for a ride 5 mins away. On top of it, you can end up having to book rides at times you have dining reservations that you made months ago – i had to cancel 2 separate dining reservations because of the timing and location of rides. About the rides being down, they were right, it seemed crazy how many went down, HOWEVER, if it was down during your reserved time, they gave you a new lightning pass you can use on most rides at any time, so that helped us a lot, however it was for day of only, so if your last ride of the day is down, you can’t come back the next day for it. Personally, if they want to continue this path of reserving rides, i think they should have an additional service that will plan out your ENTIRE day and path thru the park. That way they can schedule people on rides more efficiently throughout the day, making the lines overall lighter. Because honestly, i spent so much time on my phone just trying to plan throughout the day, it was insane, and very hard to enjoy. I planned ahead of time to avoid that, but unfortunately with the system they have in place, that is unavoidable – you now have to be on your phone planning away or you won’t be able to get on any rides, and you are highly likely going to have to cancel dining plans. This was not the posters fault at all.
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