Honestly, I think an article is just needed to show people just what to expect at the parks. It seems day-after-day there is some overall disappointment with the park’s rides, services, even merch, or all three. We are well into post-covid park operations, and people shouldn’t be continually surprised and confused about the state of it. I’d say it’s needed to have a park primer article like “Things to Know Before Your DLand Trip” just to set expectations a bit milder. Just my two pennies.
At some point Disney guests as a collective have to seek legal action for breech of contract on behalf of Disney not providing the services which were paid for. Right now there is a class action law suit concerning Annual Passes which Disney is using to curtail entry. The legality of Disney restricting entry into the parks of already paid for passes or tickets to control crowds needs to be examined as how they as a business are discriminating on a socio-economic basis.
My last trip to WDW was pretty awesome, it was January of this year. I had to, last minute, change my trip to arrive one day earlier because of an incoming snow storm to my area. Unfortunately, my hotel couldn’t accommodate the early arrive and I had to get one night at another hotel. Because I was arriving a day early, I wanted to extend my park tickets for that day. I was told that they couldn’t do this over the phone and to do it at the hotel.
When I checked into the hotel, I was told that they couldn’t do it because the computer system wouldn’t allow them to change another hotel’s bookings. My best option was to do it at the ticket booth guest services center of the park I wanted to visit. No problem, I can do that.
I get to Epcot, around 11 am, and go to the outside guest services and tell them what I want to do. The cast member worked for over an hour trying to get me the day added to my ticket. She called everyone. Both the hotel the ticket was booked at and her IT department. No one could add the day. So, after waiting for over an hour, she finally comes out and says “I have some bad news and some good news.”
She starts with “The bad news we can add the day to your ticket. Every way we tried, the system wouldn’t let us. The good news I am giving you a free ticket to get into Epcot today since it’s our fault we can’t add the ticket. Also, what two lighting lanes do you want?”
I was flabbergasted.. I said “because you can’t take my money, you’re giving me about $100 worth of free tickets?” She smiled and said “Well, you can look at it that way if you want.”
I was not expecting that and was very grateful (I filled out a thank you card at guest services inside the park for her hard work.)
The rest of the trip, was just as awesome. I guess I was lucky it all worked in my favor.
Guest Services has hit rock bottom. On a recent trip I used a Genie+ reservation to ride Mickey’s Runaway Railway. The ride broke down early on and restarted with half the rooms non functional. I spoke to Guest Services, who simply said “We are sorry you had a less than positive experience.” Such an experience in the past would have resulted in the immediate offer of a fast pass, so I added “Well, what can be done to compensate for a broken down ride I paid to be on?” She said “There’s nothing to be done. All Genie + reservations for the ride are sold out.” I contested “I didn’t even get the ride I paid for. This is not fair.” She stared at her screen in silence for about 5 minutes. I think she was hoping I’d walk away. Finally she said “I can give you a one time concession to ride the ride in the Genie+ line again, but this will never ever be done for you again.” “Even if a ride breaks down that I paid to ride?” “Yes. Have a nice day.”
Our experience was a total waste of our hard earned money. Being disabled and not being able to rent the Electric Scooters was heart breaking. They were already given out to young people with children who were most definitely not handicapped. It wasn’t fair to the people who needed them. We missed out on a beautiful trip with our family. Guest services said there was nothing they could do.
Comments for “Capped Out,” Disney Says There’s Nothing Else They Can Do
Eron
Honestly, I think an article is just needed to show people just what to expect at the parks. It seems day-after-day there is some overall disappointment with the park’s rides, services, even merch, or all three. We are well into post-covid park operations, and people shouldn’t be continually surprised and confused about the state of it. I’d say it’s needed to have a park primer article like “Things to Know Before Your DLand Trip” just to set expectations a bit milder. Just my two pennies.
Manny
At some point Disney guests as a collective have to seek legal action for breech of contract on behalf of Disney not providing the services which were paid for. Right now there is a class action law suit concerning Annual Passes which Disney is using to curtail entry. The legality of Disney restricting entry into the parks of already paid for passes or tickets to control crowds needs to be examined as how they as a business are discriminating on a socio-economic basis.
Chuck S
My last trip to WDW was pretty awesome, it was January of this year. I had to, last minute, change my trip to arrive one day earlier because of an incoming snow storm to my area. Unfortunately, my hotel couldn’t accommodate the early arrive and I had to get one night at another hotel. Because I was arriving a day early, I wanted to extend my park tickets for that day. I was told that they couldn’t do this over the phone and to do it at the hotel.
When I checked into the hotel, I was told that they couldn’t do it because the computer system wouldn’t allow them to change another hotel’s bookings. My best option was to do it at the ticket booth guest services center of the park I wanted to visit. No problem, I can do that.
I get to Epcot, around 11 am, and go to the outside guest services and tell them what I want to do. The cast member worked for over an hour trying to get me the day added to my ticket. She called everyone. Both the hotel the ticket was booked at and her IT department. No one could add the day. So, after waiting for over an hour, she finally comes out and says “I have some bad news and some good news.”
She starts with “The bad news we can add the day to your ticket. Every way we tried, the system wouldn’t let us. The good news I am giving you a free ticket to get into Epcot today since it’s our fault we can’t add the ticket. Also, what two lighting lanes do you want?”
I was flabbergasted.. I said “because you can’t take my money, you’re giving me about $100 worth of free tickets?” She smiled and said “Well, you can look at it that way if you want.”
I was not expecting that and was very grateful (I filled out a thank you card at guest services inside the park for her hard work.)
The rest of the trip, was just as awesome. I guess I was lucky it all worked in my favor.
Larry
Guest Services has hit rock bottom. On a recent trip I used a Genie+ reservation to ride Mickey’s Runaway Railway. The ride broke down early on and restarted with half the rooms non functional. I spoke to Guest Services, who simply said “We are sorry you had a less than positive experience.” Such an experience in the past would have resulted in the immediate offer of a fast pass, so I added “Well, what can be done to compensate for a broken down ride I paid to be on?” She said “There’s nothing to be done. All Genie + reservations for the ride are sold out.” I contested “I didn’t even get the ride I paid for. This is not fair.” She stared at her screen in silence for about 5 minutes. I think she was hoping I’d walk away. Finally she said “I can give you a one time concession to ride the ride in the Genie+ line again, but this will never ever be done for you again.” “Even if a ride breaks down that I paid to ride?” “Yes. Have a nice day.”
Charlene
Our experience was a total waste of our hard earned money. Being disabled and not being able to rent the Electric Scooters was heart breaking. They were already given out to young people with children who were most definitely not handicapped. It wasn’t fair to the people who needed them. We missed out on a beautiful trip with our family. Guest services said there was nothing they could do.
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