Six Flags system actually violates ADA law, despite what they try to claim. Disney can’t require a doctor’s note legally and there are good reasons for that.
There was a point in time when they did and all that happened was near by businesses would sell fake doctors notes, which resulted in far more abuse of the system and that is precisely what would happen again if they tried to require notes again, and add in the lawsuits, it wouldn’t make sense.
I am not saying there aren’t things they COULD do (there are) to reduce abuse and they should. A lot of this would be on the backend and the details shouldn’t be public as it could leave ways to get around them, but there are steps that can be taken.
Of course, there isn’t near as much abuse as many think there is, a lot of the issues with the return lines are being caused by the mishandling of the Genie+ system.
Disney doesn’t accept a note from your doctor even if you are willing to provide one. We get one before every trip just in case, and they never accept it. They just want a verbal explanation and then they determine DAS eligibility.
I personally have multiple health issues that cause me to utilize the DAS system. If you look at me from the outside, you won’t see most of my issues, but they aren’t your business! I would go through the queue if I was able to do it. Now if you want to keep an EMS in each queue then I will stand in line next to you and when I pass out due to an asthma attack will that make you happy? This will take you longer than if I stay out of your line and get a time to return.
I have also used DAS and my medical condition is not visible.. it’s honestly so awkward. I had a guy confront me in line and ask why I was “allowed to skip” while he had to wait. I was exhausted and just laid out my medical condition for him right there and told him that the trade off isn’t worth “skipping” lines at Disney… I’d much rather not have a chronic pain condition.
Same. I had das this past trip and it was a life saver. I went for a day at universal and thought I could be fine, I had a couple that could not keep 6inches away from me and kept bumping me knocking me over. I eventually freaked out and left and it put a damper on the whole night. If I was with a larger group where I could be surrounded by people I knew I would be decently fine but on my own I panic.
There will never be a one good fix. People who want to scam will always find a way, making things harder on those with genuine needs. Once you eliminate Greed from the human race, then you’ll see improvement.
I believe disney did become stricter on abuse of DAS. They no longer consider individuals in wheelchairs as DAS eligible due to mobility issue. This is where some of the abuse came in. People could fake an injury, rent a wheelchair and ask for a disability pass.
I’ve used the service due to my disability. I don’t abuse it or go on a ride multiple times.
The best way to qualify is online. I’ve spoken to the representative, told her the name of my disease and then how it prevents me from standing in line for hours at a time. Could I get a doctors note, sure, but I don’t think I need to when I explain my needs and then let the cast member make the determination.
Cast members in the park could be new or not familiar with the program, so that could be why the guest in the article received the first answer. Writing an article about it, just seems unnecessary. In the end, they received the necessary accommodations, that’s what matters.
I had to use a wheelchair in June due to hurting my ankle while at Disney. I didn’t take advantage of the line. We rode Small World at night and used Genie and they asked if I could walk. I said yes and they wheeled me to the dock and I got out and hobbled to the boat. I also have to use DAS but I would never do it for something like being in a wheelchair. Mine is not visible and heat related.
I think most people that actually qualify for DAS have no problem providing proof. Of course, my son is proud to be autistic and will happily tell anyone who will listen💙 (the world needs more people like him). We liked having the virtual interview to get the accommodation and would of happily provided whatever they required. Disney needs to modify the in-park program of asking the day of. Even former cast members tell people how easy it is to get the DAS when you are in the parks. Nobody wants to stand there and call somebody a liar regarding a disability so it’s just easier to give them the pass. Like the post said though, if you are told no, you can just ask until you find someone that says yes. Unfortunately, there will always be entitled people that will take advantage no matter what program they implement. Hopefully, those people get thrown up on during their ride.
I am able to get the DAS pass due to my medial conditions. There are some rides that I can not do. I also don’t use it to go on rides multiple times. I would give anything to do Disney like I was years ago. As for Six Flags, they are not allowed to ask for Drs notes do to Privacy Laws. Surprised no one has thrown a law suit at them.
Hipaa does not apply to companies like Disney. They are not a covered entity because they are not a covered entity.
Covered entities are defined in the HIPAA rules as (1) health plans, (2) health care clearinghouses, and (3) health care providers who electronically transmit any health information in connection with transactions for which HHS has adopted standards.
Disney is none of those.
My son had qualified for the Six Flags ICCBS program, and we had our documentation. Sesame Place never asked for it, and I got an email that it expired just this week. I believe I provided the needed medical forms just last year. Went through that for pretty much nothing. We do use DAS on every Disney trip for my son and my daughter- both of whom are past Make A Wish recipients. They have multiple disabilities although ambulatory. DAS has been a blessing for us, I know some have abused the system but you will always have those who want to get something for nothing. I am willing to provide details as needed on my childrens’ disabilities to ensure that their vacation is enjoyable.
When my niece visits Disney she uses the DAS. She has Downs and her parents have always provided documentation even though her disability is apparent. The Cast Members are always exceptional when meeting with her. They are so well trained in dealing with those with disabilities and it is so appreciated by our family!
I use DAS for my son and always have a doctors paper at least 1yo in my bag. I always thought that YES they should ask, because saddly there are many liers out there and make such a great program a nightmare for the ones that really need. For any place if you want a special service you prove, simple, dont see it like invading privacy, nobody is making you do it, is your choice to go and show the paper to get the pass. Simple like that. Would work better, would be more fair. Please all parks, do it.
Your niece does not have “Down’s”. Down’s is not a condition or a disease….it is ised to describe a chromosomal abnormality. When referring to an individual with a disability, you always refer to the person first and then the disability. Your niece is “a child with Down Syndrome”. Never a “Downs child”.
I just returned from Paris Disneyland. They have 2 levels of great DAS services. Top level show your government motor vehicle disability proof. That gives you Premier Access, with no return time needed, for the length of your stay. For others a doctors note gets them a return time like Disneyland has now. I am unhappy with Disney’s current program. They should try using a wheelchair in the dense, narrow, twisting lines.
It isn’t even just the lines, while I agree with you 100%, it is also the being so low to the ground in a wheelchair that I cannot see an exit that makes this an impossible situation. I am a veteran with a line of duty injury who cannot stand for long periods of time. I also cannot handle not being able to see a way out of a crowd. If you catch me in the morning on my first day, I don’t look like I have a need for a DAS and more like a middle aged former cheerleader (lol). As the day and week go on, it may become a bit more obvious that I am the veteran with some major joint issues. Yes, there are always going to be people who screw the system, but there are also a lot of people who want to pass judgement on others who look like they are getting something that everyone is not. Looks can be deceptive. Maybe we should all spend more time just enjoying ourselves.
The pass is to skip the line! I’ve seen people in scootes in the line with no problem. All you are saying is “They need to make it for those in wheelchairs so people will take advantage of not waiting in line.” The lines are not that bad so just stop.
” the lines are not that bad” maybe not for you but for some people they are overwhelming. They can be suffocating. Have you ever had a panic attack or an anxiety attack?. Being unable to breath? I don’t use the DAS but I have a friend that does. She still waits her turn, just not in a confined space.
DAS does not allow you to skip the line. You have to wait the amount of time just like everyone else you just don’t wait in the queue. The amount of ignorance about this program is more of an issue than abuse.
The pass is not to skip the line; it is to eliminate standing in line. DAS gives one a return time equal to the time standing in line would be. So if the wait for an attraction is currently 45 minutes, you use the app to request a pass for that attraction. It gives you a return time, and you return at that time. It works in a similar way to the old FastPass.
To me, it hurt my pride to have to use a scooter to get around. I have scoliosis with moderate curvature. Yes, I can get around, but to be able to enjoy the parks no. Standing is a very big issue for me. It isn’t always about the ride being accessible , the maneuvering around the line to get to the actual ride is the biggest problem. There really isn’t a good solution. Most would say, I don’t need a scooter. But, there is no way I could make it at the parks. My days would be spent back in the room.
Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA and Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA and DAS rights. I rather resent having to walk up to a cast member and show them a letter from my doctor…. like a child with a doctor’s note. I suffer from fibromyalgia, osteoarthritis, depression, and anxiety – there, I’ve revealed my disability. The issue for this illness is no one can tell I’m disabled by looking at me. I’ve been called lazy, a liar, taking advantage for my own gain I ride an ECV just so I don’t have to walk. None of that is true. I live in pain 24/7. There is never a day off from the excruciating pain. No one would choose to walk in my shoes with the kind of pain I live with. Even with medication and a special diet, it doesn’t relieve me of pain. I cannot ride most of the rides at any park…. any jostling and the pain begins to radiate. I miss my youth and the ability to run through the park to the next ride, as I used to. i LOVE Disney World. For the most part, I people watch. So, for the rides I am able to ride, I have the ability to move ahead in line. I can barely get through the park without the ECV. To have an easier means to get through the line allows me to do soooomething. I’m not trying to cheat anyone out of an experience. They will still get on the ride, which they have very possibly been on 10 or 20 times through the years. I am the same with the rides. I’ve been on them too, but without Disney allowing me to get on the few rides I can tolerate, I’d never be able to ride. Let the guests think I’m lazy. I’ll never change their minds and I don’t feel I have to show them a doctor’s note. Them or anyone who questions whether or not I am disabled. Let the healthy present a doctor’s note before they ride Tower of Terror, Space Mountain, Thunder Mountain, Guardians roller coaster and even the People Mover (WEDWAY) to prove they can withstand the ride. The shoe would be on the other foot…. general guests would be appalled, resistant, insulted….. and feel like their HIPAA laws are being violated.
Having just returned from wdw I was astonished about the number of people using ev.
I witnessed plenty of people jumping off them with ease when it suited . There should be some legal way of giving them to people with legit conditions.
Firstly before I get backlash I have a sister who at a glance looks like she doesn’t have a condition.
She has fibromyalgia, rheumatoid arthritis and is in constant pain . For her part she doesn’t shout about it and would be embarrassed to use a ev .
Please people be honest don’t abuse the system just to get in front which seems to be the mind set today.
Asking you is not a HIPAA violation. Period. You can divulge your personal medical information. If they were to call your employer, the State you come from, or your Dr….that would be a HIPAA Violation. Because they would be discussing it with someone other than you. But talking to the person who has the health issue is not in violation. Hate to break it to everyone…. they really need to read up about the HIPAA laws and where they actually apply.
It is clear from your statements you do not know what HIPAA actually is. Disney is not covered by HIPAA.
Covered entities are defined in the HIPAA rules as (1) health plans, (2) health care clearinghouses, and (3) health care providers who electronically transmit any health information in connection with transactions for which HHS has adopted standards.
Disney is none of those.
Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA rights and DAS requirements. I rather resent having to walk up to a cast member and show them a letter from my doctor…. like a child with a doctor’s note. I suffer from fibromyalgia, osteoarthritis, depression, and anxiety – there, I’ve revealed my disability. The issue for this illness is no one can tell I’m disabled by looking at me. I’ve been called lazy, a liar, taking advantage for my own gain I ride an ECV just so I don’t have to walk. None of that is true. I live in pain 24/7. There is never a day off from the excruciating pain. No one would choose to walk in my shoes with the kind of pain I live with. Even with medication and a special diet, it doesn’t relieve me of pain. I cannot ride most of the rides at any park…. any jostling and the pain begins to radiate. I miss my youth and the ability to run through the park to the next ride, as I used to. i LOVE Disney World. For the most part, I people watch. So, for the rides I am able to ride, I have the ability to move ahead in line. I can barely get through the park without the ECV. To have an easier means to get through the line allows me to do soooomething. I’m not trying to cheat anyone out of an experience. They will still get on the ride, which they have very possibly been on 10 or 20 times through the years. I am the same with the rides. I’ve been on them too, but without Disney allowing me to get on the few rides I can tolerate, I’d never be able to ride. Let the guests think I’m lazy. I’ll never change their minds and I don’t feel I have to show them a doctor’s note. Them or anyone who questions whether or not I am disabled. Let the healthy present a doctor’s note before they ride Tower of Terror, Space Mountain, Thunder Mountain, Guardians roller coaster and even the People Mover (WEDWAY) to prove they can withstand the ride. The shoe would be on the other foot…. general guests would be appalled, resistant, insulted….. and feel like their HIPAA laws are being violated.
I would like. the Disabled guest and 1 attendant to accompany that guest in the Genie+ lane, ONCE, NO MORE, unless they want to wait in standby lane with rest of family. A whole family let in with the handicapped guest, NO. We have to be fair to all our guests, no giving undue special treatment to folks with multiple rides over and over again.
Absolutely, I should pick between my five year old daughter and my husband. Are volunteering to watch her on the rides I go on with my husband? What a kind and concerned Disney guest you are.
Wow. You sound entitled to me. I have to use DAS due to heat issues and why should my family not be able to go with me when I go? You know how many times I’ve seen people holding spots for others in the line and those people show up and cut infront of others and then think it’s okay?
As a disabled vet I have so many reasons I dislike this all people need to know is that I have a disability anything other than that is none of your business I go to several parks not just Disney and the questions are the same and I feel intruded on even having to answer them. Even the fact you choose to test this out because you think someone is getting something your not is discussing to me and pisses me off. And no you get to ride once you still wait the same amount of the time we just don’t do it in a line which is not only better for us and our health but in some ways you and your experience.
As someone who works in a clinic close to wdw, I have had people come in for an ingrown toenail and then want documentation so they can get a Das pass. Smh
Worked with Disabled and MI persons all my life – And MULTIPLICITy of trips to Disney CA and FL as well as Seaworld, Orlando ad other. One person was in a wheelchair insert which we had to disassemble from his chair and carry him on the ride in the insert. We waited in the regular line where ever we could which was on estimate about 98% of lines. I KNOW THIS DOES NOT WORK FOR EVERYONE – SO DON”T GET YOUR KNICKERS IN A NOT! BUT – if the disabled want to be treated as “normal” then live it if you can. This system does not get abused a little – it gets abused ALOT! And what is the big deal about showing a note from a doctor? I don’t get that – its not putting down your diagnosis – its just stating you need the extra consideration. I am so sick of My rights my rights – what about responsibilities?
I have never had an issue from Disney..I did have one or two guests question me, so after explaining going through cancer treatment and radiation, and the body parts I was now missing, I offered to show them my swollen feet from neuropathy…AND for a bonus…my ostomy appliance!
I often wonder if they ever questioned another person after that! Hehehe
We love das. I have two daughters with downs one with severe heart issues and hearing impaired. I have osteoporosis and L5 fracture in my spine. Our girls are evident they are disabled by myself and my husband you would not know.
I use the DAS because I need a wheelchair and can not walk the lines. I use oxygen from time and if there is any incline I can not do it without oxygen. I have a handicap placard in my car and would be willing to show the registration for the placard in order to get a DAS at Disney.
this is so stupid. are you kidding? im not going to put my health issues on display just so you nuts in line aren’t self conscious about me getting to skip the line. it’s not fun being disabled, it’s not fun having to jump through hoops to enjoy yourself at a theme park. there’s no reason to make it even harder and more embarrassing and humiliating. if you aren’t disabled, don’t speak on this topic, as you have no idea the struggles we go through with disney. every time i bring my service dog it’s an ableist hassle. just let us have our easy DAS system and leave us be. I would much rather be healthy and be able to wait in queues, the queues are always so cool! trust me, we aren’t as “priviliged” as you think we are, and people don’t abuse this system as often as you think they do. just because you don’t see their disability doesn’t mean you can require proof or ask invasive questions. you guys are so entitled.
I’ve used DAS in Disneyland and Walt Disney World, and wave my evidence in their faces, even though they say they don’t need it. I want them to know that I DO need it. Disneyland Paris asks for evidence to get one, as does Tokyo, which we’re going to in April.
I had a heat stroke and cannot stand in the heat and qualify for DAS. I don’t take advantage of it and don’t ride rides multiple times. I belong to social media groups where people think that because they have surgery on their legs or feet or whatever they will qualify and when told they can use a wheelchair get upset. It’s Disney’s policy and if you don’t like it, don’t go.
Seriously any healthy people want to trade bodies for DAS?
Went to Disney with my disabled parents and the best days were when they stayed in the room. Being able to zip around is worth the waits.
Fast forward to today, and I’m disabled. I can manage to walk maybe half a football field in one good day and that will cost hours of pain. That would end the day.
I’d pay just about anything to zip around again like that previous time. I’d wait in double lines if it could mean I could walk around the park all day.
I have tried the DaS system for my daughter I find it rude and illegal to ask me what her disability is I am not telling a 10.00 hour cast worker my daughters health problems and she is covered with under the ADA. I don’t agree with the people taking advantage however they do need to accommodate real disabilities
It may be uncomfortable, but not illegal…. Since they are discussing the medical information with the people it pertains to (assuming she is under age and you are answering for her as such), does not violate HIPAA. If her teachers were discussing it with other students, that would violate HIPPA unless they had express permission from her/you. However, asking you is not a violation. There is no reason to be angry/upset about it though… they need to verify that it is necessary. I get asked every 2 months when I renew my DAS, quick and painless…. and they don’t want to know details just short answers as to what the problem with standing in the regular queue is.
As a Brit I cannot believe that WDW etc are not allowed to ask for proof that a DAS is needed. Here in the UK it is not so easy to defraud the system as proof must be provided of a person’s disability before any assistance is offered. This can be in the form of a Dr/Hospital letter or sight of a person’s blue badge. Not everybody is honest and I’m sure there are some that come by such letters illegally but it definitely makes fraud virtually impossible here
why do you want people to be in everybody’s business? that’s incredibly invasive and it’s not your business if you think someone might be “faking”. how the hell would YOU know? no one is entitled to my medical history but ME and my doctor.
Been to Disneyland all rides that are safe people with disabilities have a secondary queuing line that grants people with a disability and one family member aiding them immediate boarding on the ride. They have to wait a little, but they are usually not as long.
That’s incorrect. There is no immediate boarding for DAS, you get a time (which is approx. equivalent to the current wait time) and then at that time you head to the queue. Depending on the ride will depend on if you go up the “single rider” line, or up the exit of the ride. They have also been (lately) having part of your party wait in line and once they get to the ride you join them. Each person with the DAS can have up to 5 others with them. The times are attached to your ticket or pass, so will show up in your App or when you scan your ticket/pass.
I know there is abuse in the DAS system, there is everywhere and sadly it is only going to get worse as there are many that feel entitled. DAS used to be enforced at 6 in the party, currently it is up to a cast member as to how many will be allowed in the party.
As the parent to a child with multiple medical issues, I would have no problem with using a doctors note!
There is so much abuse of the rules Disney has in place, not just the DAS but of the stroller size and the NO wagon rule! Again, this is ultimately up to a cast member to make the decision as to allow it or not!
There should be rules and they should be enforced for all, not just some.
A HIPAA Violation is when a THIRD PARTY discusses your medical information with someone. Such as your employer discussing it with another employee. You giving your own medical information in a form of a Dr’s note or verbally discussing it with someone is not a HIPAA violation. Them asking you is not a violation, you will either tell them it’s none of their business or you will explain the medical issue. But that is directed at YOU, the person with the disability, and as such is not a violation.
I have numerous invisible disabilities and medical issues, including that I am dying from a terminal illness. I don’t go to Disney if I’m having a really bad day, but if not, I do use DAS, for one of my symptoms in particular. This is the way it works: You get ONE attraction and your return time is about the same time as the standby line. After you use that, you can get another. It’s like fastpass was but you don’t get to schedule more than one attraction. You can have up to 5 people with you. You still end up standing in line for some attractions because the same line is used for Genie+/Lighting Lane, and I don’t know how the judgey people know who is using what. The person with a DAS has to ride the ride, I can’t, say, have my 21 year old on my DAS and he go use it for any of the coasters/thrill rides because I can’t ride those. He would need to purchase access to get that line if he chose. As an Annual Passholder, my DAS used to be good for a year, but now I have to renew every 60 days. I do it at the parks because the wait online is ridiculous, not because it’s “easier” to get one, both places just pull me up in the computer and no questions asked. Even if I am within my 60 days, I need to go to guest services and let them know which guest is with me so they can ride with me. (My son, my friend, or both). We went in August for 3 days/3 parks for my son’s 21 year old birthday. We used the DAS on a total of 4 rides. If a line is less than 30 minutes standby, we just use the standby line. They actually have record of all of this in their system, you would be surprised what all they know. If someone is abusing the system, I’m sure they would be aware. People just need to MYOB, you want to trade places with me? I’d be happy to trade dying for standing in line.
Last trip was the first time I used the DAS. Never knew about it prior. I have two invisible disabilities . Like others I have my good days and bad days. This system made our visit so much more enjoyable and I was able to stay longer at the parks. I have gotten to the point that I do not need to explain my reasons for using this. I’m just happy that it is available. Disney is the only one I need to give an explanation to. For those who think that we are cheating the system because we do not look disable, I would gladly give you 24 hrs in my shoes to see how you handle my daily challenges. I’m sure others feel the same.
My husband had polio when he was 2 (now 70), he has a hard time walking fast and for long period of time. They won’t give him DAS, they told him to rent a ECV and then he can enter the queue. But there are others that know how to get around the system. Even when we arrive at the park before opening, most handicapped spots are full and he has to park in the regular lot. We have a friend who told his doctor it is easier to get around with the Grandkids, so he gave him a handicap placard.
Comments for Some Guests Want Disney to Be Stricter About DAS
Chris
Six Flags system actually violates ADA law, despite what they try to claim. Disney can’t require a doctor’s note legally and there are good reasons for that.
There was a point in time when they did and all that happened was near by businesses would sell fake doctors notes, which resulted in far more abuse of the system and that is precisely what would happen again if they tried to require notes again, and add in the lawsuits, it wouldn’t make sense.
I am not saying there aren’t things they COULD do (there are) to reduce abuse and they should. A lot of this would be on the backend and the details shouldn’t be public as it could leave ways to get around them, but there are steps that can be taken.
Of course, there isn’t near as much abuse as many think there is, a lot of the issues with the return lines are being caused by the mishandling of the Genie+ system.
Ryan
Exactly!! If you want to take a note then do it but you can’t say that Disney violated law afterwards.
David
Disney doesn’t accept a note from your doctor even if you are willing to provide one. We get one before every trip just in case, and they never accept it. They just want a verbal explanation and then they determine DAS eligibility.
Sean
The hell they didn’t.
Bennett Lavorino
As always, people that abuse the system harm the ones with a Special Need.
Jan K
I personally have multiple health issues that cause me to utilize the DAS system. If you look at me from the outside, you won’t see most of my issues, but they aren’t your business! I would go through the queue if I was able to do it. Now if you want to keep an EMS in each queue then I will stand in line next to you and when I pass out due to an asthma attack will that make you happy? This will take you longer than if I stay out of your line and get a time to return.
Abby
I have also used DAS and my medical condition is not visible.. it’s honestly so awkward. I had a guy confront me in line and ask why I was “allowed to skip” while he had to wait. I was exhausted and just laid out my medical condition for him right there and told him that the trade off isn’t worth “skipping” lines at Disney… I’d much rather not have a chronic pain condition.
Kay
Same. I had das this past trip and it was a life saver. I went for a day at universal and thought I could be fine, I had a couple that could not keep 6inches away from me and kept bumping me knocking me over. I eventually freaked out and left and it put a damper on the whole night. If I was with a larger group where I could be surrounded by people I knew I would be decently fine but on my own I panic.
RJ
There will never be a one good fix. People who want to scam will always find a way, making things harder on those with genuine needs. Once you eliminate Greed from the human race, then you’ll see improvement.
JD
I believe disney did become stricter on abuse of DAS. They no longer consider individuals in wheelchairs as DAS eligible due to mobility issue. This is where some of the abuse came in. People could fake an injury, rent a wheelchair and ask for a disability pass.
I’ve used the service due to my disability. I don’t abuse it or go on a ride multiple times.
The best way to qualify is online. I’ve spoken to the representative, told her the name of my disease and then how it prevents me from standing in line for hours at a time. Could I get a doctors note, sure, but I don’t think I need to when I explain my needs and then let the cast member make the determination.
Cast members in the park could be new or not familiar with the program, so that could be why the guest in the article received the first answer. Writing an article about it, just seems unnecessary. In the end, they received the necessary accommodations, that’s what matters.
Ryan
I had to use a wheelchair in June due to hurting my ankle while at Disney. I didn’t take advantage of the line. We rode Small World at night and used Genie and they asked if I could walk. I said yes and they wheeled me to the dock and I got out and hobbled to the boat. I also have to use DAS but I would never do it for something like being in a wheelchair. Mine is not visible and heat related.
Kraftymiss
I think most people that actually qualify for DAS have no problem providing proof. Of course, my son is proud to be autistic and will happily tell anyone who will listen💙 (the world needs more people like him). We liked having the virtual interview to get the accommodation and would of happily provided whatever they required. Disney needs to modify the in-park program of asking the day of. Even former cast members tell people how easy it is to get the DAS when you are in the parks. Nobody wants to stand there and call somebody a liar regarding a disability so it’s just easier to give them the pass. Like the post said though, if you are told no, you can just ask until you find someone that says yes. Unfortunately, there will always be entitled people that will take advantage no matter what program they implement. Hopefully, those people get thrown up on during their ride.
Pat
I am able to get the DAS pass due to my medial conditions. There are some rides that I can not do. I also don’t use it to go on rides multiple times. I would give anything to do Disney like I was years ago. As for Six Flags, they are not allowed to ask for Drs notes do to Privacy Laws. Surprised no one has thrown a law suit at them.
Shar
They cannot require a Dr note as would violate HIPA.
Shar
HIPA violation
Dawn
It’s not a violation. A violation is if they ask a THIRD party what your medical information is. Not when they ask the person themselves….
Scott Lee-Ross
Hipaa does not apply to companies like Disney. They are not a covered entity because they are not a covered entity.
Covered entities are defined in the HIPAA rules as (1) health plans, (2) health care clearinghouses, and (3) health care providers who electronically transmit any health information in connection with transactions for which HHS has adopted standards.
Disney is none of those.
Cathy
My son had qualified for the Six Flags ICCBS program, and we had our documentation. Sesame Place never asked for it, and I got an email that it expired just this week. I believe I provided the needed medical forms just last year. Went through that for pretty much nothing. We do use DAS on every Disney trip for my son and my daughter- both of whom are past Make A Wish recipients. They have multiple disabilities although ambulatory. DAS has been a blessing for us, I know some have abused the system but you will always have those who want to get something for nothing. I am willing to provide details as needed on my childrens’ disabilities to ensure that their vacation is enjoyable.
Mary
When my niece visits Disney she uses the DAS. She has Downs and her parents have always provided documentation even though her disability is apparent. The Cast Members are always exceptional when meeting with her. They are so well trained in dealing with those with disabilities and it is so appreciated by our family!
Kelly c
I use DAS for my son and always have a doctors paper at least 1yo in my bag. I always thought that YES they should ask, because saddly there are many liers out there and make such a great program a nightmare for the ones that really need. For any place if you want a special service you prove, simple, dont see it like invading privacy, nobody is making you do it, is your choice to go and show the paper to get the pass. Simple like that. Would work better, would be more fair. Please all parks, do it.
Sarah
Your niece does not have “Down’s”. Down’s is not a condition or a disease….it is ised to describe a chromosomal abnormality. When referring to an individual with a disability, you always refer to the person first and then the disability. Your niece is “a child with Down Syndrome”. Never a “Downs child”.
Dawn
Psst, Sarah… wrong person 😉
Jacque
I just returned from Paris Disneyland. They have 2 levels of great DAS services. Top level show your government motor vehicle disability proof. That gives you Premier Access, with no return time needed, for the length of your stay. For others a doctors note gets them a return time like Disneyland has now. I am unhappy with Disney’s current program. They should try using a wheelchair in the dense, narrow, twisting lines.
BadKnees
It isn’t even just the lines, while I agree with you 100%, it is also the being so low to the ground in a wheelchair that I cannot see an exit that makes this an impossible situation. I am a veteran with a line of duty injury who cannot stand for long periods of time. I also cannot handle not being able to see a way out of a crowd. If you catch me in the morning on my first day, I don’t look like I have a need for a DAS and more like a middle aged former cheerleader (lol). As the day and week go on, it may become a bit more obvious that I am the veteran with some major joint issues. Yes, there are always going to be people who screw the system, but there are also a lot of people who want to pass judgement on others who look like they are getting something that everyone is not. Looks can be deceptive. Maybe we should all spend more time just enjoying ourselves.
Dietrich
The need to not be in crowds without a clear exit makes you eligible for DAS it’s why I have to use it myself.
Ryan
The pass is to skip the line! I’ve seen people in scootes in the line with no problem. All you are saying is “They need to make it for those in wheelchairs so people will take advantage of not waiting in line.” The lines are not that bad so just stop.
Deb
” the lines are not that bad” maybe not for you but for some people they are overwhelming. They can be suffocating. Have you ever had a panic attack or an anxiety attack?. Being unable to breath? I don’t use the DAS but I have a friend that does. She still waits her turn, just not in a confined space.
Education is Key
DAS does not allow you to skip the line. You have to wait the amount of time just like everyone else you just don’t wait in the queue. The amount of ignorance about this program is more of an issue than abuse.
Sean
You must not be disabled then . Not to mention you’re awfully Judgmental and disgust me to no end.
Teddy Gingerich
The pass is not to skip the line; it is to eliminate standing in line. DAS gives one a return time equal to the time standing in line would be. So if the wait for an attraction is currently 45 minutes, you use the app to request a pass for that attraction. It gives you a return time, and you return at that time. It works in a similar way to the old FastPass.
Lisa
To me, it hurt my pride to have to use a scooter to get around. I have scoliosis with moderate curvature. Yes, I can get around, but to be able to enjoy the parks no. Standing is a very big issue for me. It isn’t always about the ride being accessible , the maneuvering around the line to get to the actual ride is the biggest problem. There really isn’t a good solution. Most would say, I don’t need a scooter. But, there is no way I could make it at the parks. My days would be spent back in the room.
Janny
Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA and Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA and DAS rights. I rather resent having to walk up to a cast member and show them a letter from my doctor…. like a child with a doctor’s note. I suffer from fibromyalgia, osteoarthritis, depression, and anxiety – there, I’ve revealed my disability. The issue for this illness is no one can tell I’m disabled by looking at me. I’ve been called lazy, a liar, taking advantage for my own gain I ride an ECV just so I don’t have to walk. None of that is true. I live in pain 24/7. There is never a day off from the excruciating pain. No one would choose to walk in my shoes with the kind of pain I live with. Even with medication and a special diet, it doesn’t relieve me of pain. I cannot ride most of the rides at any park…. any jostling and the pain begins to radiate. I miss my youth and the ability to run through the park to the next ride, as I used to. i LOVE Disney World. For the most part, I people watch. So, for the rides I am able to ride, I have the ability to move ahead in line. I can barely get through the park without the ECV. To have an easier means to get through the line allows me to do soooomething. I’m not trying to cheat anyone out of an experience. They will still get on the ride, which they have very possibly been on 10 or 20 times through the years. I am the same with the rides. I’ve been on them too, but without Disney allowing me to get on the few rides I can tolerate, I’d never be able to ride. Let the guests think I’m lazy. I’ll never change their minds and I don’t feel I have to show them a doctor’s note. Them or anyone who questions whether or not I am disabled. Let the healthy present a doctor’s note before they ride Tower of Terror, Space Mountain, Thunder Mountain, Guardians roller coaster and even the People Mover (WEDWAY) to prove they can withstand the ride. The shoe would be on the other foot…. general guests would be appalled, resistant, insulted….. and feel like their HIPAA laws are being violated.
Ju
Having just returned from wdw I was astonished about the number of people using ev.
I witnessed plenty of people jumping off them with ease when it suited . There should be some legal way of giving them to people with legit conditions.
Firstly before I get backlash I have a sister who at a glance looks like she doesn’t have a condition.
She has fibromyalgia, rheumatoid arthritis and is in constant pain . For her part she doesn’t shout about it and would be embarrassed to use a ev .
Please people be honest don’t abuse the system just to get in front which seems to be the mind set today.
Dawn
Asking you is not a HIPAA violation. Period. You can divulge your personal medical information. If they were to call your employer, the State you come from, or your Dr….that would be a HIPAA Violation. Because they would be discussing it with someone other than you. But talking to the person who has the health issue is not in violation. Hate to break it to everyone…. they really need to read up about the HIPAA laws and where they actually apply.
Scott Lee-Ross
It is clear from your statements you do not know what HIPAA actually is. Disney is not covered by HIPAA.
Covered entities are defined in the HIPAA rules as (1) health plans, (2) health care clearinghouses, and (3) health care providers who electronically transmit any health information in connection with transactions for which HHS has adopted standards.
Disney is none of those.
Janny
Ummmm… I would be considered a DAS and I think Disney or any park, club, social setting are violating my HIPAA rights and DAS requirements. I rather resent having to walk up to a cast member and show them a letter from my doctor…. like a child with a doctor’s note. I suffer from fibromyalgia, osteoarthritis, depression, and anxiety – there, I’ve revealed my disability. The issue for this illness is no one can tell I’m disabled by looking at me. I’ve been called lazy, a liar, taking advantage for my own gain I ride an ECV just so I don’t have to walk. None of that is true. I live in pain 24/7. There is never a day off from the excruciating pain. No one would choose to walk in my shoes with the kind of pain I live with. Even with medication and a special diet, it doesn’t relieve me of pain. I cannot ride most of the rides at any park…. any jostling and the pain begins to radiate. I miss my youth and the ability to run through the park to the next ride, as I used to. i LOVE Disney World. For the most part, I people watch. So, for the rides I am able to ride, I have the ability to move ahead in line. I can barely get through the park without the ECV. To have an easier means to get through the line allows me to do soooomething. I’m not trying to cheat anyone out of an experience. They will still get on the ride, which they have very possibly been on 10 or 20 times through the years. I am the same with the rides. I’ve been on them too, but without Disney allowing me to get on the few rides I can tolerate, I’d never be able to ride. Let the guests think I’m lazy. I’ll never change their minds and I don’t feel I have to show them a doctor’s note. Them or anyone who questions whether or not I am disabled. Let the healthy present a doctor’s note before they ride Tower of Terror, Space Mountain, Thunder Mountain, Guardians roller coaster and even the People Mover (WEDWAY) to prove they can withstand the ride. The shoe would be on the other foot…. general guests would be appalled, resistant, insulted….. and feel like their HIPAA laws are being violated.
P.L. Hinson
I would like. the Disabled guest and 1 attendant to accompany that guest in the Genie+ lane, ONCE, NO MORE, unless they want to wait in standby lane with rest of family. A whole family let in with the handicapped guest, NO. We have to be fair to all our guests, no giving undue special treatment to folks with multiple rides over and over again.
BadKnees
Absolutely, I should pick between my five year old daughter and my husband. Are volunteering to watch her on the rides I go on with my husband? What a kind and concerned Disney guest you are.
Ryan
Wow. You sound entitled to me. I have to use DAS due to heat issues and why should my family not be able to go with me when I go? You know how many times I’ve seen people holding spots for others in the line and those people show up and cut infront of others and then think it’s okay?
Jay
As a disabled vet I have so many reasons I dislike this all people need to know is that I have a disability anything other than that is none of your business I go to several parks not just Disney and the questions are the same and I feel intruded on even having to answer them. Even the fact you choose to test this out because you think someone is getting something your not is discussing to me and pisses me off. And no you get to ride once you still wait the same amount of the time we just don’t do it in a line which is not only better for us and our health but in some ways you and your experience.
Pv
As someone who works in a clinic close to wdw, I have had people come in for an ingrown toenail and then want documentation so they can get a Das pass. Smh
Walt
Worked with Disabled and MI persons all my life – And MULTIPLICITy of trips to Disney CA and FL as well as Seaworld, Orlando ad other. One person was in a wheelchair insert which we had to disassemble from his chair and carry him on the ride in the insert. We waited in the regular line where ever we could which was on estimate about 98% of lines. I KNOW THIS DOES NOT WORK FOR EVERYONE – SO DON”T GET YOUR KNICKERS IN A NOT! BUT – if the disabled want to be treated as “normal” then live it if you can. This system does not get abused a little – it gets abused ALOT! And what is the big deal about showing a note from a doctor? I don’t get that – its not putting down your diagnosis – its just stating you need the extra consideration. I am so sick of My rights my rights – what about responsibilities?
JD
Huh??
M.Wood
I have never had an issue from Disney..I did have one or two guests question me, so after explaining going through cancer treatment and radiation, and the body parts I was now missing, I offered to show them my swollen feet from neuropathy…AND for a bonus…my ostomy appliance!
I often wonder if they ever questioned another person after that! Hehehe
Peggy
We love das. I have two daughters with downs one with severe heart issues and hearing impaired. I have osteoporosis and L5 fracture in my spine. Our girls are evident they are disabled by myself and my husband you would not know.
Bridget
I use the DAS because I need a wheelchair and can not walk the lines. I use oxygen from time and if there is any incline I can not do it without oxygen. I have a handicap placard in my car and would be willing to show the registration for the placard in order to get a DAS at Disney.
connie (she/her)
this is so stupid. are you kidding? im not going to put my health issues on display just so you nuts in line aren’t self conscious about me getting to skip the line. it’s not fun being disabled, it’s not fun having to jump through hoops to enjoy yourself at a theme park. there’s no reason to make it even harder and more embarrassing and humiliating. if you aren’t disabled, don’t speak on this topic, as you have no idea the struggles we go through with disney. every time i bring my service dog it’s an ableist hassle. just let us have our easy DAS system and leave us be. I would much rather be healthy and be able to wait in queues, the queues are always so cool! trust me, we aren’t as “priviliged” as you think we are, and people don’t abuse this system as often as you think they do. just because you don’t see their disability doesn’t mean you can require proof or ask invasive questions. you guys are so entitled.
Scott Lee-Ross
And you have just proven many peoples comments. Entitlement at its core.
Mark ashwaite
I’ve used DAS in Disneyland and Walt Disney World, and wave my evidence in their faces, even though they say they don’t need it. I want them to know that I DO need it. Disneyland Paris asks for evidence to get one, as does Tokyo, which we’re going to in April.
Ryan
I had a heat stroke and cannot stand in the heat and qualify for DAS. I don’t take advantage of it and don’t ride rides multiple times. I belong to social media groups where people think that because they have surgery on their legs or feet or whatever they will qualify and when told they can use a wheelchair get upset. It’s Disney’s policy and if you don’t like it, don’t go.
Ash
Seriously any healthy people want to trade bodies for DAS?
Went to Disney with my disabled parents and the best days were when they stayed in the room. Being able to zip around is worth the waits.
Fast forward to today, and I’m disabled. I can manage to walk maybe half a football field in one good day and that will cost hours of pain. That would end the day.
I’d pay just about anything to zip around again like that previous time. I’d wait in double lines if it could mean I could walk around the park all day.
Liz
I have tried the DaS system for my daughter I find it rude and illegal to ask me what her disability is I am not telling a 10.00 hour cast worker my daughters health problems and she is covered with under the ADA. I don’t agree with the people taking advantage however they do need to accommodate real disabilities
Dawn
It may be uncomfortable, but not illegal…. Since they are discussing the medical information with the people it pertains to (assuming she is under age and you are answering for her as such), does not violate HIPAA. If her teachers were discussing it with other students, that would violate HIPPA unless they had express permission from her/you. However, asking you is not a violation. There is no reason to be angry/upset about it though… they need to verify that it is necessary. I get asked every 2 months when I renew my DAS, quick and painless…. and they don’t want to know details just short answers as to what the problem with standing in the regular queue is.
Frances
As a Brit I cannot believe that WDW etc are not allowed to ask for proof that a DAS is needed. Here in the UK it is not so easy to defraud the system as proof must be provided of a person’s disability before any assistance is offered. This can be in the form of a Dr/Hospital letter or sight of a person’s blue badge. Not everybody is honest and I’m sure there are some that come by such letters illegally but it definitely makes fraud virtually impossible here
connie (she/her)
why do you want people to be in everybody’s business? that’s incredibly invasive and it’s not your business if you think someone might be “faking”. how the hell would YOU know? no one is entitled to my medical history but ME and my doctor.
Elizabeth
Agree, it’s my business. We already make ourselves vulnerable by having to describe our reasons.
Anonymous
Been to Disneyland all rides that are safe people with disabilities have a secondary queuing line that grants people with a disability and one family member aiding them immediate boarding on the ride. They have to wait a little, but they are usually not as long.
Dawn
That’s incorrect. There is no immediate boarding for DAS, you get a time (which is approx. equivalent to the current wait time) and then at that time you head to the queue. Depending on the ride will depend on if you go up the “single rider” line, or up the exit of the ride. They have also been (lately) having part of your party wait in line and once they get to the ride you join them. Each person with the DAS can have up to 5 others with them. The times are attached to your ticket or pass, so will show up in your App or when you scan your ticket/pass.
Lyn
I know there is abuse in the DAS system, there is everywhere and sadly it is only going to get worse as there are many that feel entitled. DAS used to be enforced at 6 in the party, currently it is up to a cast member as to how many will be allowed in the party.
As the parent to a child with multiple medical issues, I would have no problem with using a doctors note!
There is so much abuse of the rules Disney has in place, not just the DAS but of the stroller size and the NO wagon rule! Again, this is ultimately up to a cast member to make the decision as to allow it or not!
There should be rules and they should be enforced for all, not just some.
Dawn
The number of people is still 6…. but in some instances they are able to make exceptions. Usually if more than half of those in the party are minors.
Dawn
A HIPAA Violation is when a THIRD PARTY discusses your medical information with someone. Such as your employer discussing it with another employee. You giving your own medical information in a form of a Dr’s note or verbally discussing it with someone is not a HIPAA violation. Them asking you is not a violation, you will either tell them it’s none of their business or you will explain the medical issue. But that is directed at YOU, the person with the disability, and as such is not a violation.
Read up on HIPAA regulation/law.
Elizabeth
I have numerous invisible disabilities and medical issues, including that I am dying from a terminal illness. I don’t go to Disney if I’m having a really bad day, but if not, I do use DAS, for one of my symptoms in particular. This is the way it works: You get ONE attraction and your return time is about the same time as the standby line. After you use that, you can get another. It’s like fastpass was but you don’t get to schedule more than one attraction. You can have up to 5 people with you. You still end up standing in line for some attractions because the same line is used for Genie+/Lighting Lane, and I don’t know how the judgey people know who is using what. The person with a DAS has to ride the ride, I can’t, say, have my 21 year old on my DAS and he go use it for any of the coasters/thrill rides because I can’t ride those. He would need to purchase access to get that line if he chose. As an Annual Passholder, my DAS used to be good for a year, but now I have to renew every 60 days. I do it at the parks because the wait online is ridiculous, not because it’s “easier” to get one, both places just pull me up in the computer and no questions asked. Even if I am within my 60 days, I need to go to guest services and let them know which guest is with me so they can ride with me. (My son, my friend, or both). We went in August for 3 days/3 parks for my son’s 21 year old birthday. We used the DAS on a total of 4 rides. If a line is less than 30 minutes standby, we just use the standby line. They actually have record of all of this in their system, you would be surprised what all they know. If someone is abusing the system, I’m sure they would be aware. People just need to MYOB, you want to trade places with me? I’d be happy to trade dying for standing in line.
Sue
Last trip was the first time I used the DAS. Never knew about it prior. I have two invisible disabilities . Like others I have my good days and bad days. This system made our visit so much more enjoyable and I was able to stay longer at the parks. I have gotten to the point that I do not need to explain my reasons for using this. I’m just happy that it is available. Disney is the only one I need to give an explanation to. For those who think that we are cheating the system because we do not look disable, I would gladly give you 24 hrs in my shoes to see how you handle my daily challenges. I’m sure others feel the same.
Debbie
My husband had polio when he was 2 (now 70), he has a hard time walking fast and for long period of time. They won’t give him DAS, they told him to rent a ECV and then he can enter the queue. But there are others that know how to get around the system. Even when we arrive at the park before opening, most handicapped spots are full and he has to park in the regular lot. We have a friend who told his doctor it is easier to get around with the Grandkids, so he gave him a handicap placard.
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