Yep, unfortunately, this seems like the norm. We went to WDW in the spring and wanted to set up DAS prior to our visit for our son who is in a wheelchair. The first time we waited for 6 hours before giving up. Called back the next day and waited for 5 hours before we connected with a Cast Member. Cast Member was great, as always, and the experience was smooth once we were able to get through — but the wait time is atrocious. Going back in the fall and our window is coming up to “re-apply” for the DAS system and are anticipating another multi-hour wait time.
I was able to utilize DAS at Disneyland in June I waited in line at guest services for about 20 minutes and then spoke to a Cast member that signed me up after answering a few questions. It was supper easy and made my visit easier!
Seriously everyone gets so hung up on the two pre scheduled rides you can do by doing this online. Ok I’m sorry but two rides prescheduled, that I can set up myself at some point during my trip anyway are not worth hours waiting. You can still do the pass at guest services at the park and it takes minutes. No one makes you wait hours. You don’t have to do it online. That’s your choice. Big difference.
Comments for Disneyland Guest Forced to Wait Seven Hours For Disability Access Interview
Tanner
Yep, unfortunately, this seems like the norm. We went to WDW in the spring and wanted to set up DAS prior to our visit for our son who is in a wheelchair. The first time we waited for 6 hours before giving up. Called back the next day and waited for 5 hours before we connected with a Cast Member. Cast Member was great, as always, and the experience was smooth once we were able to get through — but the wait time is atrocious. Going back in the fall and our window is coming up to “re-apply” for the DAS system and are anticipating another multi-hour wait time.
Shelley
He was not forced to wait. He could have done it in person at the park – it is a simple, quick process.
B Culver
My Grandson has DAS pass @ Disneyland and we have never had a problem with it. We always take care of it @ City Hall. This seems weird.
Lori
I was able to utilize DAS at Disneyland in June I waited in line at guest services for about 20 minutes and then spoke to a Cast member that signed me up after answering a few questions. It was supper easy and made my visit easier!
Dawn
No need to do it prior to the visit, so much easier when you are face to face with a CM.
Matt
DAS employee actually had the audacity to ask if my quadriplegic step son, really needed his wheelchair & why couldn’t he just walk…
B
Seriously everyone gets so hung up on the two pre scheduled rides you can do by doing this online. Ok I’m sorry but two rides prescheduled, that I can set up myself at some point during my trip anyway are not worth hours waiting. You can still do the pass at guest services at the park and it takes minutes. No one makes you wait hours. You don’t have to do it online. That’s your choice. Big difference.
Me
I waited about that long on two days. – close to 10 to 12 hours. So this person got lucky.
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