Comments for Mother Leaves Universal In Tears After Being Rejected From Water Slides

Krakatau Volcano Bay

Credit: Universal


  1. billnyenotascienceguy

    I don’t think it’s discrimination, I think it’s just about safety. So Universal gets sued if they follow the rules OR they get sued when someone gets hurt because they didn’t follow rules. As long as there are a certain kind of lawyer out there, there will be no middle ground.

    1. Mile Hi Dave

      All of this can be avoided by having waivers available for these folks to sign. Unless their participation puts others at risk, the waiver would solve this…

      1. Brad

        There are a few states that have statutes that do not recognize wavers of any kind!

        1. Jerry Leyes

          Truly a conundrum or catch 22. A notice posted in the brochure would be a better approach, I believe.

        2. Mps

          I agree with Universal. They have to make policies for the vast majority of situations they encounter. They can’t cater to those who are exceptions to the rule. They are interested in protecting the safety of everyone who rides. Not an easy chore! Respect boundaries and move on.

      2. Jen

        Waivers don’t mean anything legally if the park knows the attractions are safe for people lacking limbs; they are still liable for damages.

        1. Jen


      3. Kris

        But if a person still dies after signing the waiver. It’s not a good look for that park. I remember an incident at Darien Lake where an guy with one leg demanded to go on a Rollercoaster. He died.

        1. HTC

          Is not really discrimination just for everyones safety, the rider and other on the same ride with them. For example if the person with thr disability could hold on to the bar and fell while the ride was upside down then fell onto other people. Now you have the rider and the innocent bystander both got hurt. The rider might sign a wavier to not sue the park but what about the other person that got hurt, he/she then can sue. Overall i agree with the parks decision is not against anybody just safety for all.

          1. Helen

            My ex husand is not missing an arm but he doesnt have a functional right hand. Literally has gone on dozens and dozens of rides…and no one ever noticed. He holds on just fine, he’s incredibly strong. I find it interesting that its suddenly an issue. What changed? And what do engineers for the ride say? Not some joe schmoe kid running the ride. I never for a minute considered my ex in danger and he never said a word about having difficulty holding on. Im disabled but mine doesnt affect my ability to go on a ride. Theres some things I cant do and I accept them but I decide, not someone else. My ex husbands been riding rides for 40+ years wirh a nonworking hand and no ones ever noticed so you guys arw making this an issue that isnt real.

            1. Aaron

              Did you read the article? It says plain as day that the rule is in place by the creators of the ride and not Universal. Maybe stop getting angry and actually read

              1. Nikki Krakauer


        2. Lenny

          If The People With Disabilities can Drive A Car. Than They Can Ride A Raft Down A Water Slide. The Park Has Spotters And Life Guards. And If It’s At The Patrons Own Risk I Don’t See A Problem. Have Fun Everyone.

          1. Mark L Sheldon


      4. Gail

        Great idea!

      5. HEIDI

        Some people say it’s not discrimination…in a way it is because these people are being singled out due to not having to arms with hands. Like one person said…have waivers for them to sign so that if they do get hurt on the rides they can’t sue the theme parks. No matter whether a person is disabled or not they should be allowed to enjoy the trips they paid good money for. Are the parks going to give them full refunds since they can’t go on any rides. Most likely the parks would NOT refund any money at all. I could see if a person was disabled to the point of not having the ability to hold themselves upright at all THEN that would be a reason to not let them on a ride, but to point out that a person has only one arm….the is just plain discrimination. The operators should ask the person if they are capable of holding onto things with one arm….not just tell them they can’t ride.

        1. Mel

          Had the obese kid been told he was to large to ride, he’d still be alive, but the family would be suing for discrimination.

        2. Mark L Sheldon

          how do you know they can handle the g forces they think they can they’ve never been on the ride it wouldn’t be the first time someone thinks they can do something they are not capable of

        3. J. Kaye

          The article said they offered fast passes for other attractions and gave a full refund when she chose to leave the park instead.

      6. Brendan

        A waiver wouldn’t protect the other riders that could be hurt via her flying off the ride or emotional distress if they’d see her injured.

      7. John

        Devils advocate here. Does the state allow wavers for seat belts or motorcycle helmets? There is plenty of precedent for the government saying “it is against the law to put yourself at risk.” In Universals case, they could have every reason to believe that if the woman got hurt on the ride then they would be held financially responsible because guests are not allowed to sign away Universals responsibility for their safety any more than they are allowed to sign away their own.

        1. Jamie

          Actually, you can opt out of motorcycle insurance and helmet in Florida. Little good that little waiver does to the mental trauma of the survivors in the car they hit, going 80mph through a red light playing GoPro cop chicken.

          Waivers do nada to protect witnesses of safety violation tragedies

      8. Catalina

        Exactly 💯 My thoughts 👏🏼👏🏼👏🏼

      9. Derek

        Well, not really true. A waiver even if signed does not absolve the ride operator from liability. No single entity can sign over their rights without proper representation (at least this is what any good lawyer would argue in court should injury arise). Therefore no operator will go against a manufacturer’s safety regulations simply because the guest signed a waiver. They would still be on the hook as the responsible party. I understand how it must feel to be turned away from any attraction due to circumstances out of your control. I too have had that experience. However, it’s not discrimination. Sorry. Just the facts here.

      10. Not true. Ive still seen people sue and win after signing a waiver.

      11. RR

        Until someone got hurt and claimed the ‘waiver wasn’t properly explained.

      12. Tyredof Ignor

        You do not understand how things work. A Waiver does Not protect the business from being sued. A waiver may protect the business from having to pay out a claim but the lawsuit filed still has to be defended. Even though the waiver will protect the company, defending the lawsuit cost tens of thousands of dollars to hundreds of thousands. This is why attorneys still sue for people even though they know they will not win the case. Attorneys know they can still get lots of money by forcing a settlement which is cheaper than the cost to defend the lawsuit. It is legal extortion and done every day. Because there is a settlement the general public also then assumes the company or person must have been doing wrong and knew it or they would not have settled. It is a horrible and corrupt system these days.

      13. Nick

        Although id like to agree with you, i think you’re missing the point from a business standpoint.. sure they could provide waivers and allow anyone on the slide, but that doesn’t solve much.. if someone who signed a waiver gets killed, it makes the attraction look dangerous and that means people will decline to ride..

      14. Ryan

        What if you don’t have any arms? Then how do you sign a waiver?

      15. Al

        Waivers almost never hold up in court. The rule is the rule. If you re life is ruined bc you couldn’t get on a ride, then im sorry but your whole life they’ll be filled with disappointments

    2. Rteker

      People could sign a waiver but then go right back and say that they never signed anything and still attempts to sue. I admit that there are parts of that slide that you get air on and that’s impressed when one weighs nearly 300lbs when I rode the slide and they had me go solo cause of that, so one armed people would go flying out of the ride guaranteed and will be hurt no matter what they say or think

      1. Rook

        Well make it so the person who injured the person who didn’t sign a waiver be able to sue the person who did sign the waiver. At that point it’s the person’s fault for being reckless and hurting park members for thinking they could do what they wanted to do. (Ofc now you need cameras around the attractions to show proof that it actually happened and isn’t a stunt that someone’s trying to do for free money.)

        1. Rener

          That would never work. Attorneys go for the Deep Pockets. What if the person who signed the waiver files bankruptcy? What if they don’t have any money?

    3. Lea

      Totally agree. They HAVE TO have safety rules and those MUST be followed. Look what happen at the park in Orlando, they allowed this person to go on the ride and he was over weight and he DIED..Sorry but if you don’t fit into the rules..please don’t mess it up for others. I was not allowed on a ride because I was over weight..guess what?? I lost 15 pounds and was able to ride and got better health..thst was the BIG KICK in my ads that I needed.

      1. Sarah

        You do realize this is about a person who was missing a hand ( arm
        Stopped at elbow joint) and not someone that was overweight?

      2. Clint

        That is exactly what I was thinking. If they weren’t so afraid about being sued for everything, that boy might still be alive.

      3. JD

        So basically what you’re saying is that she just needs to realize her own faults, grow a new arm and get over it. Apparently the 15lbs you lost was mostly brain cells.

      4. James

        You have control over your weight. A person missing a hand has no way of getting it back.

        1. Bill

          I agree to disagree with that statement, People with missing limbs can get a mechanically built arm.

      5. Stephanie

        Umm I guess she just needs to grow another arm, right. It sounds like you lost your weight in brain cells and common sense. LMAO!!

      6. Rook

        That was something you could fix though. They can’t just work out and be healthy and grow an entire limb.

        1. Rodney

          It worked for Curt Conners

      7. CSWms

        Lea: congratulations on the 15 pounds you did not mention how much more you have lost. I assume that if you were too heavy for a ride it was more than 15 pounds. I applaud you for that loss but I sincerely and respectfully how pray you have continued to lose weight and are much happier and healthier. (from a 58 years old overweight mom of three/grandma of 3)

    4. Amaro

      This is a tough one. If they let someone who’s safety MAY be compromised, and they are injured, then the lawsuits start. Lose/lose situation for the park.

      1. Moni

        Totally agree….and kind of messed up that these individuals don’t understand that. Why can’t they be the bigger person and just be like ” I totally understand, I wouldn’t want you to put the park at risk for a potential lawsuit if something goes wrong, so how about I just excuse myself and wait for my family members at the exit”….because Lord knows if the park makes that exception for them & something goes horribly wrong they wouldn’t hesitate to bring forth a lawsuit

    5. Riley

      A agree and disagree. I do think its safety reasons but what would the reason even be? Like if you’re too heavy I completely understand but no arm I don’t really see as a danger. Maybe to her self, but not to the ride. I feel they are just trying to keep her safe.

    6. DisabledVet

      Nope. The ADA guarantees the right of a disabled person to the same access to everything as a non-disabled person, except in very limited cases. Universal will lose this on appeal.

      1. Hornetjet777

        Does that mean all height limits must be removed as well? The law does give exceptions.

      2. GIJoe

        ADA guarantees reasonable accommodations. This is not a guaranteed lose for Universal on appeal.

      3. Jake

        They sure won’t. This is no different than someone with dwarfism not being able to ride something due to missing the required height. Or someone with no legs, being turned away from a ride that uses a lap restraint. People need to join reality and stop pretending physical limitations are inherently bad. Sometimes nature puts limits on what we can and can’t do. Shaq can’t ride most rides because he doesn’t fit. Oh well. They aren’t discriminating against him because they don’t like tall people.

        1. Vitorio

          Exactly!! And we’ll stated thank you.

      4. Allie

        Nope. They are required to make reasonable accommodations for ADA. Not being able to grab the tube isn’t something you can accommodate. It’s a safety issue. This woman needs a chill pill.

      5. Fred

        “Within reason”

      6. Melissa

        I do agree with you. Especially if she knows what she can and can’t do.. who are they to tell her no. They have no right they’re not her parents or God.

    7. Brad

      I agree with you. the rules of the disability act only state they are allowed into the park not that not mayter the condition are they allowed to ride all the rides , look at the guy at six flags who died because of a safety malfunction, and certain people under 5 feet can ride certain rides as well because they will fall out

    8. DM

      If a rider signs a waiver the company doesnt get sued. Disney didnt offer that option—its DISCRIMINATION!

    9. Helen

      I would agree with you if my ex husband didnt ride all these rides and no one stopped him. He has an arm but non functiining right hand. No one has ever noticed, literally. He rides with no problems. I could see if you needed an arm to hold the safety strap but even then its the owners responsibility to make iy handicapped equipped. There are millions of people with birth differences.

    10. Fred

      Wasn’t but a few months ago that a fat kid got on a ride that wouldn’t fasten over his gut and he fell out of it and went splat.

      Because nobody wants to say anything anymore.

      So it’s damned if you do, damned if you don’t.

    11. Carlisle

      I just have to side with the park, because they don’t want to have anymore liabilities. It has nothing to do with discrimination, it’s more like liability and protection in the event that something happens.

    12. WillWho?

      Have a seatbelt ready to install in two or three seats on each ride.

      The ADA requires reasonable accommodations, and telling someone they cannot ride is not reasonable after waiting in line for hours in the hot Florida sun.

      I accompanied a kid with a casted arm who could only use one arm. The staff told him he could not ride. I stepped up and told the operator that I would hold onto him the entire ride if necessary. I did not know the kid, but he and his buddies (maybe a brother) jumped in with loud, “Yeah!”

      The operator asked, “Do you know him?”

      I looked at the kid, then at the staff member, saying, “This is my nephew, Steve, and I am his Uncle Will.”

      The rest of the day, I heard those kids hollering, “Hi Uncle Will,” anytime they saw me.

      1. Jamie

        Seatbelt on a floating tube, for a ride that is essentially a highspeed slide which you become airborne from the surface of the slide, and seatbealted in, can become trapped upsidedown under water at the end, great solution.

    13. IPRO

      It’s common sense. If you need 2 hands to hold on for the ride and you only have 1 hand, you cannot safely go on the ride regardless of how many times you state you can hold on just fine. I love Rollercoasters. I was in a car accident years ago that caused a herniation in my neck. 99% of the time I’m perfectly fine. You know what I don’t do anymore? Ride Rollercoaster. Why? Because common sense says I’ll be whipped around and could potentially end up hurt. Not everything is an attack on a person’s disability. Sometimes it’s people just trying to do the right thing and keeping others safe.

  2. Casey

    I feel very blessed and privileged to have both arms and hands knowing that if I didnt I wouldn’t be able to go to certain places.

    1. Great attitude. Great comment.

  3. I think it should be up to the person but yes they need sigh a wavier then go down maybe should have on of worker go down with them to show she can do it

  4. Matt

    Maybe Universal should be commended for following their rules and guidelines. There’s a 14 year old who would still be alive if the drop tower down the street from Universal followed the ride manufacturers guidelines.

    1. Shawnna Staschiak

      Left and right parks are being sued for negligence. If an individual has the inability to use both hands on any ride, water based or thrill based, let them sign a legal waiver that protects the park. Regardless of what someone has accomplished with a disability, these parks should not take the risk of something happening.

    2. Christopher P Grey

      I agree with you Matt, The safety of the guest far out weighs the death of that same guest. Try suing someone else, shame on you for even bringing this matter up. Go get a warm cup of coffee from McDonalds

      1. Larry Diaz

        Over blown and uncalled for. It’s unfortunate that anyone with a physical disability is unable to enjoy a ride like everyone else however rules are in place to protect the guests. The park should not be penalized for guidelines to protect everyone . Saying that you can participate and are confident that you will be fine is irrelevant. Be the grown up let your kids enjoy the ride then find another that you and your family can enjoy.

      2. LR

        The ride owner was correct in my opinion. The rides are designed and tested and recommendations are based on simple physics that probably can’t be understood without lengthy explanations. Offering a waiver would be unfair because true informed consent is impossible.

      3. Vitorio

        Right, not the hot cup that spilled on the lap of some Karen that decided to sue because she boo booed her lap.

        1. Dchick

          You really need to do some reading in the senior woman who spilled the scalding hot McDonald’s coffee on her lap! She was in the hospital for monrhs, hadcto have skin grafts, physical therapy etc. It was found that the coffee pots temperature guage was set way higher than it was supposed to be.

    3. Jerry Leyes


  5. Kathy

    If they were permitted to ride and something happened the park and operator would have been liable. Just like the young man too large for the ride was allowed to go and now the park is being sued and operator liable for letting him ride. Rules are rules there is nothing discrimination

    1. Shawnna Staschiak


    2. Grmrsan

      Better to be sued for discriminationvthan neglect and manslaughter.

  6. Shawnna Staschiak

    Left and right parks are being sued for negligence. If an individual has the inability to use both hands on any ride, water based or thrill based, let them sign a legal waiver that protects the park. Regardless of what someone has accomplished with a disability, these parks should not take the risk of something happening.

  7. Amanda

    I have work attractions for a number of years and personally worked at this park, opened it even, when attractions are designed, they go thru a various testings before the ride can even open , it’s never the intention of the ride manufacturer or the Theme park to try and limit who can ride but unfortunately that does happen.. and I can personally tell you no one ever wants to have the conversations with the guest when you are about to ruin their day after all the money has been spent, most them parks do put all ride restrictions on their website so prior research can be done and that there is no surprises when one gets to the park, my cousin has a heart condition and knows full well they are not Capable of doing everything and will look ahead of time if we are going to a theme park

    1. GR Buckman Heydon

      Loo l

      1. Andrea

        By entering the park they are agreeing to the rules set by the establishment. Wouldn’t buying the ticket be agreeing to that contract?

      2. Rener

        Not only that…they knew the coffee was dangerously hot and had caused burns to other people but REFUSED to lower the temps. They found McDonalds 20% negligent.

        1. Willow

          80% negligent.

          The women was found 20% negligent

    2. GR Buckman Heydon

      Why not makes some rides for those with disabilities and those that are under or overweight. Every one should be able to enjoy these parks not just those with all their limbs and weight bearing riders.

      1. Kat

        There are plenty of other rides she could have ridden at that park. She chose to leave instead.

        1. EricJ

          They have handicapped rides at Universal??
          Epcot and MK, yes (I didn’t know Remy’s had one!), but thought Universal was too coaster-headed and water-slided.

          1. David

            No, just ones that aren’t limiting. And you’re an asshat for using the term fatties. Besides, there are a lot of disabilities not related to weight or that affect weight/shape and have nothing to do with will power, laziness, or anything derogatory.

            I don’t believe everything needs to be made available to everyone. But your comment was just rude and ignorant.

            1. David Z

              That was not meant for EricJ

      2. Al

        That would not be financially feasible.

      3. Jack

        Rides specifically for fatties.

        1. David Z

          Jack, No, just ones that aren’t limiting. And you’re an asshat for using the term fatties. Besides, there are a lot of disabilities not related to weight or that affect weight/shape and have nothing to do with will power, laziness, or anything derogatory.

          I don’t believe everything needs to be made available to everyone. But your comment was just rude and ignorant.

      4. Hornetjet777

        It would be extremely expensive. And if they made it so everyone including the small minority of people the ride probably would not be entertaining and customers would go to competitors parks.

  8. Sora

    Mother was left in tears because her son was allowed to leave alive and well instead of a casket or a trip to the ER. I bet if he was allowed and injured she’d be ready to sue the living pants off of them. Why risk someone’s safety?

    1. Bp2022

      Maybe that was her intention. People are messed up now a days.

  9. For the safety of her kid. You have to follow the rules.

    1. TacoCat

      I’m sorry, but there comes a point when people with disabilities have to admit, that they just cannot do everything other people with no disabilities can do. I have mobility disabilities and I have to face facts. I am limited in things I can do. No one else’s fault.

      1. ALBERT COON

        I’m one of those disabled people and agree 100% .here’s an ideal don’t put the park in that position.

  10. Clark

    This kind of stuff is getting ridiculous! If they let him on and something happened he would be suing them as well. Waivers could work but many would say they never signed anything. It’s damned if you do, damned if you don’t! I’m sure most of it was embarrassment but it could have been much worse.

  11. K

    This isn’t a violation of any laws. It’s part of the f the manufacturer’s specs for safely riding. Universal lists all restrictions for every ride on their website. A little research would’ve prevented this disappointment. What they don’t have in compliance is elevators. Just because a person isn’t wheelchair bound does not mean they can walk stairs.(And no, not all rides would be rideable for wheelchair users.) Only two rides at that park have elevators. I wish there were more that were accessible.

  12. TacoCat

    I’m sorry, but there comes a point when people with disabilities have to admit, that they just cannot do everything other people with no disabilities can do. I have mobility disabilities and I have to face facts. I am limited in things I can do. No one else’s fault.

  13. oscar

    The roller coaster water slide they have wouldn’t let my brother ride it, which was funny because he’s like I’ll never worry about being to short to ride.

    1. Oscar

      I forgot to mention he was to tall to ride it.

      1. A Rock

        The lady is very fortunate to have never been discriminated against or apparently been told “no”.. So entitled to everything. Sometimes you can’t do or have something but that doesn’t mean you are being mistreated.. People should learn to JUST be mad without the expectation of getting something in retun for your disappointment..

  14. Mike

    It’s not discrimination, it’s following the regulations set forth by the ride manufacturers. If the park didn’t then they would be sued when someone is hurt. Sorry they have a disability but that means they are not fit to ride. ITM needs to stop their BS reporting and pot stirring. You are a horrible theme park news source.

  15. Mark Wells

    I say boycott. It’s not the first time they’ve done this and it won’t be the last. The only way is to boycott and then when it hits their wallet they’ll listen. And changes will be made. Boycott. Boycott. Boycott.

    1. Tiffany Madison

      You’re saying boycott the SAFETY features? It wasn’t discrimination. It was requiring him to follow safety guidelines enforced by the ride manufacturer.

      1. Jess

        Please let him boycott, he’s the type of person who brings their kids all the way up to the ride with an hour wait time to tell at a ride attendant when their kid is to short. It’ll be less of a hassle for everyone if those people boycott.

    2. Kris

      But if a person still dies after signing the waiver. It’s not a good look for that park. I remember an incident at Darien Lake where an guy with one leg demanded to go on a Rollercoaster. He died.

    3. Jack

      Insufferables staying home.
      Yes please.

    4. David Z

      What if the person came free and injured not themselves, but others on the ride? Not every safety restriction is about protecting the person, in this case, with the disability.

      Saying companies cannot set and enforce safety restrictions that affect people with disabilities isn’t even the current law.

      What your asking is non-sensical from both a legal and societal point of view.

    5. Bob

      Stay home, everyone in the park is better off without you.

  16. Jen

    If the ride clearly states the restrictions at the entrance of the ride and you get in line anyway, it’s not discrimination, its safety. It’s not up to the discretion of the lifeguard to determine whether you’re capable or not. It is determined by the manufacturer and their insurer. Discrimination is a word that gets thrown around way too frequently these days.

  17. EricJ

    I have all four limbs and a wheelchair, and I’ll probably never ride Rise of the Resistance in my lifetime, let alone Cosmic Rewind.
    And I’m okay with that. If you were waiting in line behind me, you wouldn’t want to see me take my chances transferring to a ride vehicle either. Some can, I’m not so good at it.

    Am I bummed? A tad. But it’s about safety, and they don’t make safety bans just because they FORGOT handicapped people exist.

    1. David Z

      First, thank you for your thoughts.

      As for “forgetting” handicapped people exist, I truly doubt that is the case. But restricting the design of thrill rides to accommodate everyone not only affects the results, but limits what many others can imagine, achieve, and experience.

    2. Mel

      I think you could still do Rose of the Resistance, you’d just need some help getting in the vehicle. We’ll worth it!

  18. Anthony

    This is just another attempt by a writer to stir things up about discrimination. If the boy was allowed to ride and then gets injured. It would be, how can they have let this boy go on the ride. There are safety rules for a reason. It’s too bad that his situation prevents him from doing certain things.

    1. Vitorio

      Which reminds me, I need to sue my parents because I have a fear of heights and can’t go bungie jumping ….. wahh!!

      (Brain cells accounted for)

      1. Jamie

        Don’t forget the guy who sued his parents for not getting his consent to be conceived, no joke lol

  19. Louthelou

    This is made up controversy made to generate clicks. Ridiculous. If they would have let that guy on on, and he got hurt, then he would be the one suing. It would be like that bigger kid in Orlando that died on that tower ride. Society has made it so that ride operators are pressured into letting people on regardless of safety rules so they don’t get “offended”.

  20. Ellen

    I took my adult daughter with Downs Syndrome to Universal last October. However, due to her weight, she was told she could not get on the rides. The only ride she was able to get on was Shrek!
    I wish I knew this before we paid the price. She did get to walk through the different areas and enjoy that part of the park.

    1. Your mom

      You seem smart so we’ll just assume you read all the requirements and limitations or watch any videos on YouTube concerning the parks and obese people before you purchased your tickets…….. right?

  21. Jackie

    I am disabled so I get it. I don’t see not allowing you to ride discrimination. There are rules for a reason. It’s for safety and the park doesn’t want to be sued. Remember the guy that had no legs and a park let him on a roller coaster? He flew out of the ride and was killed. He shouldn’t have been allowed to ride because he needed to have legs bracing him and keeping him from sliding out of the ride. I myself am obese and I would rather the park not let me ride than me getting hurt. I think parks should post details on every ride. Must have 4 working limbs, etc., not just height and weight requirements.

  22. Coaster junkie

    What’s really cool is that on Universal’s website it literally tells you the requirements and limitations for every ride. So there’s that…

  23. Matthew

    Refusal on safety grounds does NOT constitute discrimination. Manufacturers set the restrictions for each individual ride they produce, based on different factors (speed, restraints, forces, etc). On the case of raft water slides, most do not have seatbelts so if you don’t hold on to both handles tightly you could easily fly out, and I’m not exaggerating. If you can’t hold on to both handles, you can’t ride. Simple.

  24. Amanda

    It’s not discrimination, it’s called “the park doesn’t want to be held liable if anything were to happen that caused an injury/death”. It’s like a wet floor sign after someone has mopped the floor. Also, if it’s in policy somewhere they have to follow it, they’re doing their job and if they don’t and you get hurt- they’re going to lose their job all because you wanted to ride the water slide.

  25. Joel Gravew

    It wasn’t up to a universal, they likely don’t have a choice. When they purchased the ride they
    Signed a contract with the manufacturer to follow and enforce all of the manufacturers rules and specs to have the ride licensed to them for use. If they violate those terms they face serious repercussions. I work in skydiving and have to follow very strict rules specified by the manufacturer of the skydiving equipment. If I violate those I not only lose the rating from the manufacturer to use their equipment, i thereby also lose my ratings from the governing body of my ratings. I’m effectively no longer able to legally skydive. I don’t have a choice but to follow every rule the manufacturer sets, whether i agree with it or not. For example I believe a 16 year old
    Should be able to go on a tandem skydive with me. But insanely cannot donut due to manufacturers rules and liabilities.

  26. Michael Crozier

    The safety of guest should be of the utmost importance for ANY theme park or anywhere for that matter…Universal is not responsible, it is the rules of the ride manufacturer that is in the contract that Universal signed that HAVE followed..

  27. John

    Even if they signed waivers if they had an accident it wouldn’t look good on Universal, while I’m here when will this site post a positive post about Universal?

  28. I don’t believe they were being discriminated against the operators were just following safety rules. People are do lawsuit happy these days, and if something happened to those riders I guarantee their family members would sue. Just like the teen who recently fell out of his seat on a ride…the operators didn’t want to refuse him and be called racist and discriminatory toward an obese person do they put him on the ride which ended tragically. As the mother of a disabled child I want her to enjoy all the rides my other daughter does. But there are times I have to refuse her as it just might not be safe for her or another rider.

  29. Mclovin

    These types of articles are exactly why you have people dying on thrill rides that they should’ve never been allowed on. Like the kid in Orlando this year, the lady at six flags in texas a few years ago, and the child on the water slide a few years before. Because no one wanted to be known as the person who hurt these peoples feelings and have an article on social media written on them, so they let them on anyway even if went against established safety guidelines.

  30. Ladyredrider

    First these are not “physical differences” they are disabilities with limitations. People need to stop whining and learn the rules. I am short therefore I have limits on what I can do due to my height. Some people are too tall, too fat, weigh too little, etc. Stop blaming and move on. Try designing an alternative or work with a group to design an alternative or an adaptation. I am sick of hearing and seeing stories that are ridiculously negative. Just adapt and move on. Try living your life in a wheelchair or being bedfast!

  31. Tom

    I know it’s shocking in today’s America, but things are not always fair and not equal for everyone across the board. Rules, laws, and standards attempt to make it so for everyone- but it just isn’t always so.

    1. Bree

      I think the people who brought on the lawsuit should have to pay Universal’s legal fees. How is this fair to them? Have we all really become so narcissistic that we forget others exist?Everyone seems so concerned with what they believe are their individual rights and no one pauses for a minute to realize that what you believe you are entitled to could negatively affect others? Every decision I make at my job revolves around how I could potentially get sued one way or another and I have watched every good employee at my work quit over this. We work with kids that have disabilities with extreme aggression so a total minefield for lawsuits.

  32. I think the theme park is in a tough situation. If they don’t let the person ride the attraction then they are the bad guy and if they do let the person ride and an injury or death were to happen to that person then the theme park is to blame. It’s why rides have weight limits. It’s unfortunate these guests could not experience the attraction however the theme park had a job to keep everyone safe also. I feel like our society is always quick to blame when told No instead of understanding it’s for safety.

  33. Jonny

    It’s nothing more than a safety requirement…. They are categorized as thrill rides for a reason and they aren’t for everyone. Violating the safety rules in a controlled environment where you’re the guest isn’t an option. People just don’t like that for some reason. I applaud the park for following the guidelines. It’s literally impossible to make everyone happy, just get over it and ride something else….. Or when you know you have a disability like that, look up the requirements ahead of time and make a decision before you go… It does amaze me the things people with disabilities have overcome, but you can’t expect the park to be able to have medical experts on hand to perform instant evaluations on the fly to determine who can and who cannot get on a thrill ride… That’s why there’s general guidelines that apply to all riders…..

  34. Andrea

    In FL a fat teen was turned away from two other rides and when he finally got on one he died. Now they want a sue apart tear to ride down

  35. Brucethebeloved

    More with stuff on here. A young just suffered a tragedy because of safety measures that were inadequate and your complaining because some individual with an obvious inability to maintain the same degree of stabilty through the ride was singled out. These young under paid ride operators should be applauded for their willingness to do the right thing. They’ll probably get fired instead. Good job muck raker. Covered your self in glory again.

  36. Mike

    Wow yet another right wing anti Disney story.
    1 Was universal not Disney
    2 Was safety based. (Stop with the waiver in America sue first ask questions later)

    Why is it that we are no longer able to report news?

  37. Gino

    So a few months ago ride operators were in hot water for letting a guy that was too big on a ride, sadly it ended in tragedy and ended up being more the fault of the company that owned the ride… But my point remains the same. Chances are that never would have happened if not for the fear of “body shaming” someone. Universal does the right thing and plays by the rules and what ends up happening? The point gets proven, if you dare to point out that due to physical issues someone can’t do something because it may be dangerous they get sued.

  38. TrueMan

    Bet she was eating all the way to the exit between tears.

  39. Rebecca

    This is approximately the 5th article I’ve read about a person missing an arm being turned away at universal. This year. You need to stop with this campaign. It’s ridiculous at this point.

  40. David McDavid

    Universal has to enforce these rules. Otherwise, they would be busier than a 1-legged man in an ass kicking contest with all the lawsuits.

    1. Kevin

      A disabled veteran missing limbs was slung out of a coaster and the family sued because the theme park didnt follow the rules and stop him from riding. So I understand why they follow guidelines, buuut i feel like the park needs to address that you may not be able to ride certain rides due to a disability,weight or height issue as you enter through the gates of the park. Yeah it sucks, but it sucks even worse finding out after waiting in line and then getting turned down.

  41. Billy Bob McRoberts

    This is ‘Merica. I should be allowed to ride a ride even if I ain’t got no arms. Or legs. Like a stump man. Ain’t nobody gonna tell me no. Also, don’t take my guns. #Stumps4Trump

    1. Mindy


  42. Lex

    It’s unfortunate, but not discriminatory. If the park feels it’s unsafe just trust them on it, regardless of what you feel you can do.

  43. Darfar

    But if they had let him ride and he was ejected or got hurt badly they would want to sue the park because the workers let him ride. people want their way until something bad happens then they want to blame someone else. “Discrimination” is NOT the same as following safety protocol. Whether it’s a weight restriction, a height restriction, a physical restriction, etc they are there for a purpose!! Some rides tell you not to ride if you have a heart condition…no one feels discriminated against that and the only reason they can’t stop you is because they would have no way of knowing there’s that disability. Same thing if there is an outward physical restriction, they stop you because they don’t want you hurt and then suing them for not warning you. Let’s be realistic and honest people, we know our limits/restrictions….stop acting like they’re not there and that there aren’t certain limitations in what you can and cannot do. That’s life.

  44. Mike

    As we’ve seen or heard recently, had the ride operator let him go and something terrible happened, like death, then the story would be about why did they allow him to go on against their ride policy. In this matter, it seems the park was looking out for the guest and his safety first and foremost, but of course it’s turned into discrimination cuz why not?

  45. Joesmith

    It was literally just 2 months ago a kid died falling out of a rollercoaster in Florida, because he was too big for the ride. There’s rules in place for your safety. Would you rather be embarrassed for a few minutes, or dead?

    1. Nick

      Or the child who was decapitated due to the ride not following safety standards.

      Oh… but at least that kid wasn’t discriminated against.

      Actually. The two for women who were placed in the ride weren’t discriminated against. Never mind they were bathed in a 12 years old blood and had his head on their lap. They at least got to ride.

  46. Yura

    Remember James Hackemer. Rest in piece.

    They are not Assuming anything. Rules are in place cause someone before paid the ultimate price of admission. I am sorry for your disability but you have to understand that someone had to die for that rule to be implemented.

  47. Bob

    And if either was injured I’m sure they would file a lawsuit.

  48. Hornetjet777

    Let’s remember about a month ago when a ride allowed a very heavy kid above the weight limit what happened. It’s not discriminating to tell someone hey this ride is unsafe for you.

  49. Mindy

    Okay, no. It’s a safety thing. If people chose to let go after the ride starts, they assume the risk. Letting someone on who physically CAN’T would mean the park is liable if something happens to the handicapped person. It sucks, but I remember clearly the vet with no legs who got on a rollercoaster, got flung out, and the park was sued by his family. Accept when something is being done for your safety, or find a provider who can transplant hands. It is what it is.

  50. Daniel belleville

    As someone who has had several family members who were handicapped this really gets me mad it should definitely be against the law Those people should be able to sue and me commiserated for their injustice

    1. Becky

      The mother was the one not able to ride. Did you read the article?

      1. Becky

        This comment was not meant forDaniel.

    2. Tessa J

      If they were hurt because they didn’t have a arm and the ride said they needed 2 arms to be able to stabilize themselves but because it is now “illegal “ to stop them, who’s at fault?

    3. Nick

      So you want your disabled family members to go on rides that could harm them? Wow… youre a monster

  51. James

    Sounds like the parks are doing what’s in the best interest of guests. If they don’t let disabled people on rides, their monsters, but if the person rides and dies, then they’re still monsters. In a world where everyone is equal, no one is. Always gonna be some activist willing to die on some hill.

  52. Human being

    You would think there would be something they could for people who are disabled so they can have the same experience everybody else does it’s not their fault they’re disabled and they shouldn’t be punished for being disabled I understand being safe but still you think there was some modification or something they could do to let handicap people ride

    1. Cici

      Let’s just put it this way, if the theme parks are going to charge people with a verifiable disability which they would deny them the opportunity of enjoying the park rides then it should be an issue. Disable individuals who are unable to go on the rides should not have to pay to enter the park. Being charged like a non disabled person and then being denied the right to go on the rides to me is where the discrimination of the ADA comes into play. These theme parks shouldn’t be able to have it both ways. For example its been approximately $150-$200 to enter Disneyland for an adult, now if a disabled person is not permitted by the park or is verifiably unable to go on rides should they be required to pay the full amount to enter the park when they don’t get to participate in going on rides like a non disabled person or should disabled people having to pay that $150-$200 have the option of signing a waiver in order to be given the same ability to participate like everyone else? The theme parks are discriminating against disabled individuals simply by charging them the full amount as a non disabled individual but without the full park use. Thats not right. Give discounts or have no charge for disabled people or charge full price with a signed waiver option.

      1. Cici

        But what about all the park patrons going on these rides that don’t bother to follow the ride rules? Everyone putting BOTH hands in the air when told to hold on and keep hands and arms down and within whatever type seat/car/whatever at all times and when they don’t comply they’re not tossed or barred from riding the attractions even though park employees know those individuals are a park injury waiting to happen. Where’s the difference? They can hurt themselves and other innocent people on the rides or anyone standing around the attraction if something were to happen. Disabled individuals should not have to stay behind because of their disability/disabilities but they should use reasonable judgement. The attractions also have signs up stating those who have heart issues, high blood pressure or back or neck issues are not recommended to ride the attraction. Do you seriously think that rule is followed? I think not, at least not by most with any of those issues. Again a waiver should be an option especially if they’re being charge the full admission. They shouldn’t have to pay for something that’s not available for them.

  53. Glen

    As someone who has been rejected on a coaster at Universal Studios Japan because I could not get the restraint to come down into a safe position. It sucks, it is embarrassing, but ultimately I agree with the decision. I rather be safe than ride, also in Universal’s defense they gave me a fast pass.

  54. Jen

    As a mother of a child who is disabled he was born with half a leg it is not right for them do not allow anyone with disabilty to not be allowed to have fun and enjoy life i have never told my son he cant do anything we will try it and see how it goes and he has never been denied to ride anything how would you feel if youvwere disabiled and told you couldnt do something you knew you could

    1. Amy

      And how would you feel if your kid died because you’re so determined to ignore safety regulations? Just because someone *thinks* they can doesn’t always make it true. And if your kid did die, you’d for sure be suing the park for negligence.

    2. Tessa J

      If he was injured or killed because you insisted that he was capable, who would you hold responsible?

    3. Nick

      As a father to a child… im disgusted that you would put your child in harms way just so they could go on a ride. You’re disgusting.

  55. LaShone

    The park should design a special conveyance for those with disabilities so that they may be included. This takes time and money, but most importantly compassion for those who currently are unable to experience the attraction. Disney did this for those confined to a wheelchair so they could ride “it’s a small world”.

    1. Nick

      Yes, LaShone wants the parks to accept additional costs to cater to a crowd less than 1%…

      You hear that. She is spending other people’s money… but they’d be the first to complain if prices went up… or attractions were removed.

    2. JoJoJoann

      It is a noble thought but not every ride can accommodate every disability. There rides that use flashing lights and sounds that could trigger seizures. There is absolutely no way to safely strap down a wheelchair on a rollercoaster so if you cannot transfer, you cannot ride. Many rides can be accommodated and they usually are at the major theme parks. But it is simply not possible to accommodate everyone. The ADA requires REASONABLE accommodation, not every accommodation regardless of impracticability. I have a family member who has a disability and she recognizes some rides are not for her. I have a disability and I know it cannot always be accommodated. I’d rather be turned away than injured or killed because the ride is not safe. Theme parks do try to accommodate as many people as possible but there will always be a few who cannot ride an attraction for a variety of reasons. It’s not mean, discriminatory, or wrong to deny a person because it is not safe.

  56. Krystiniamarie Hayden

    I use to work in a theme park (runned by an iconic mouse)and also disabled and I’m going to have to side with Universal on this one. If this person got injured they would be in court for that most likely. I have l have Epilepsy avoid movies that have seizure warnings because it’s just common sense. These people are ridiculous.

  57. DebM

    This is not discrimination, it’s common sense for safety.
    Someone in the article said people don’t hold on but that’s different than not being able to hold on.
    I’m sorry but no ride.

    No, the park should not change their policy.

    1. All Against this is Not living the life of a disability. Then if you read the requirements and the operator continues to deny you to ride not to mention If there is a ADA law or etc. To help protect us from being told because you might believe it’s not possible for us to be just as safe or if not safer than you non disabled people. Is it still ok for us to be told we are not allowed? Remember what you do or have done like allowing your child that’s a half of inch or a inch being tall enough for the ride but you decide to either attempt to allow them to stand on ur toes to get them on the ride or you make sure they have their thickest pair of shoes on so they can ride is nothing different than defying the rules set by the manufacturer and park. But you don’t see your doing anything wrong what’s a half inch or inch going to change. Well ?

  58. And, what happens IF he’s allowed on the ride and gets injured or dead. Then, here comes the effing stampede of lawyers. This is what our society is today. And, everyone knows it, too. Everyone is getting their panties in a twist on this. And, I bet these knotted underwear have their very own sleazy lawyer programmed into their smartphone to speed dial. Don’t lie, twisters.

    1. Nick

      Better yet. Here comes the same people crying discrimination here… crying about how evil Universal is for allowing someone like her to ride… when they knew it was unsafe.

      People like Matt here are the same type who look for mean comments on Twitter then try to get that person fired.

      Moronic bullies with no life except for the ability to hurt others.

  59. Micki

    This is purely a safety issue. The manufacturer has given that regulation to the theme park. They shouldn’t have waivers for passengers when it’s a safety issue. So they have one person sign the waiver and they safely ride the ride. Then the next person signs a waiver and they fall out of the ride and die or became paralyzed. Not worth it. They need to have this printed on brochures and posted on their website.

  60. Chuck

    If she was allowed to ride with one arm and got injured she would have sued Universal anyways. If the manufacturer recommends two hands are needed, that is what the rule should be.

  61. Hi, I’m a Below the knee Amputee. I never thought about now being able to ride Rides at a Theme Park Until about a Week ago. When I Visited Six Flags Over Georgia. An was told I was not able to ride a ride that only stated that I had to have my legs down to the knees otherwise the Prosthesic had to be removed to keep from falling off. An causing injuries below. But the Operator Said I was Not Allowed. There is alot of education and revisions needed at these Parks and We need to Stand up for our Equal Rights and etc. From being Covered up and Nothing ever being done to Help us all with disabilities to enjoy life.

    1. Nick

      So your take is… they remove the ride so no one can enjoy. Because you have a disability… everyone else NEEDS to be punished.

      What’s next. If you can’t drive. Let’s eliminate all vehicles?

      If you can’t see? Eliminate all movies

      It’s not all about you. Sorry to say. These safety procedures are in place so you don’t get injured. Being an amputee yourself… id think you above all else would be for eliminating as much risk as possible.

  62. Bishop

    What is the grip strength needed to hold on to the handles? Do they test people’s hands to see if they work or just that they are present? I doubt many people could lift their body weight using soaking wet hands on a plastic handle. So whether or not the patrons hand was present, seems to be a moot point. Under the Americans with Disabilities act of 1990 a person shall not be discriminated against for having a perceived disability. In fact it goes as far as to detail that you cannot assume a disability of another person and that that person must request reasonable accommodation for a self declared/disclosed disability. If no such disclosure exists treatment cannot be different from any other person. However, that being said you would have to make sure that discrimination occurred under one of the covered categories in title III.

  63. If everyone could quit wanting to victimize themselves that’d be great. They didn’t get to ride a ride because of missing arms. Seems completely reasonable to me. I’m sure it was a bummer but instead of moving on and showing some grace, they cried and want everyone to be outraged they got their feelings hurt which is where my sympathy ends. If you were that embarrassed wouldn’t you just move on? It was a very reasonable decision not to let people on certain rides without hands to hold on to them so they don’t get hurt or endanger other guests.

    1. Bishop

      Your argument assumes that the presence of two hands 100% guarantees no possibility of injury. Your argument also fails if anyone in history has ever slipped out of the raft and they had two hands. Also, your lack of empathy is disturbing.

      1. Nick

        And your comment assumes the presence of only one hand dictates safety.
        Relax hero.

    2. Shay, It’s not all about what you think. To get something done now days you have to speak up. Yes maybe small to you. But not to someone else. So Unless you wish to become a amputee or someone with a defect that they have over come instead of setting at home an drawing a check or crying about something that can’t be fixed. This is a story that has happened to more than just theses people and very few people ever get a chance to get it heard. So before you say they are only crying over nonsense just remember next time you order a chicken sandwich and end up with a Big Mac is it worth crying over? remember there are others that would like to get their food but you don’t care your going to block the drive an cause a scene and wonder why everyone is cussing and etc. just remember

      1. Nick

        What are you even going on about? Wow… nonsensical ranting at its finest

  64. Nick

    The comments on here are insane. Let’s think about this logically.

    They let these people ride. And they are inured. Lawsuit

    Waivers? Ha…. good luck having one work in court. Most states including Florida, they are impossible to utilize.

    So what’s the option everyone? Certian attraction types that people enjoy unfortunately are not suitable for everyone. Height. Weight. These are all factors and yes, not everyone will be able to enjoy.

    If these people were injured… or worse… you people crying “discrimination” would be screaming “lawsuit!!! Sue them for allowing them to ride”. Basically… youre tired old bullies who just love to hear yourself talk

    I have a heart condition and cannot ride Rollercoasters. You don’t see me filing discriminatory lawsuits against Universal because I cannot go on the Mummy. Guess what, I’m an adult and I go on attractions I’m physically able to.

    For people trying to be the hero to these supposive victims. Think a bit before you talk and express outrage over something that 100% makes sense. Because if Universal of any theme park followed your logic… 50% of the attractions would be torn down and we’d be left with lazy rivers and It’s a Small World.

    I swear. There’s a 10% group of you that must of had a bad childhood and want nothing more then to ruin stuff for everyone else. Get over yourself and learn that life isn’t always fair.

  65. Krista

    I am Heartbroken for these people who are obviously able to do it but not allowed. But with that being said in all fairness it would be negligence to let them. Their death could shut down a park scar hundreds of people who may see it thousands never ride rides again. With social media these days it’s not just those directly who know and love this person that will see what happens but the entire world. I completely agree with them and my grandmother only had 1 arm.

  66. Emma

    I am from the UK, and can openly say that the US has a bad reputation when it comes to Suing people and corporations. This is probably why these stupid policies exist. Have waivers on headed paper showing the manufacturer and host park names and it should clear the matter up going forward. Perhaps manufacturers should look at developing equipment or attractions that cater for all.

  67. Ben

    Some of those Volcano Bay slides are damn near unsafe for two handed people. Those people should be grateful that they were prevented from a potentially very serious injury.

  68. Blue Aideen

    Boo Freaking Hoo. The Last Ride Attendant that Looked Over The Rides Rules Resulted in A 14 Year Old DYING. The dam ride ops don’t make the rules, the people that MADE THE RIDE, make the rules. COMPLAIN TO THEM. Good Job Team! To the employees who FOLLOWED THE RULES.

  69. Mickey

    I’ve watched alot of theme parks horrors and there has been a guy who was missing an arm and FELL OFF THE COASRER AND DIED… this isn’t discrimination… this is them preventing a law suit. If you watch stuff on YouTube there’s videos of the guy falling to his death…

  70. Allie

    I work at a miniature golf course that has nearly 200 steps up and down. We cannot allow strollers, period. People argue and they’re mad but GUESS WHAT… Its for the safety of your child! If your child suddenly rolls down a huge staircase and your baby dies because you refused to take NO for an answer and insisted on signing some waiver, they will 100% come back and blame us. That boy in Orlando that died on that Slingshot ride should NEVER have been allowed on that ride. Another example of SAFETY FIRST. This woman is a KAREN and is looking for a hand out.

  71. MrQ1961

    Maybe ALL theme parks should update their admittance and participation rules on their websites. That way no one is surprised or embarrassed for being turned away.

  72. KMAN

    I do not condone Discrimination in any form period ! This is not a Discrimination issue it’s a safety issue granted he has a very strong single arm and he can write with his feet although not sure what the writing with his feet has to do with this case . The Physics and natural moment of water ride tosses riders side to side were the safety and stability of the rider required 2 hands one on each handle , if one handle is not used the water tube becomes unstable thusly increases the likelihood of a bad outcome or even tragic one . This in dangers the rider and other guest enjoying the ride . To be so Irresponsible and selfishness to claim this as a Discrimination issue really show there immaturity and intent for a payday .
    Now if the Park knew this was a hazard to let this person ride and god forbid something happened , This person and or Family would take the Park to court for negligence but it would not stop there , then you have the general public , News ect .
    Blaming the park and there reputation . There are several rides thought the park to enjoy . The only way this is a Discrimination issue is if they refused entrance to the park based on his limitations.
    Respect yourself and respect others for looking out for your safety.

  73. Heather

    If there is sound reason behind it – that’s the way it is. It sucks, but I’m sure these people rather be alive vs the kid who was too small and decapitated on a water slide or the kid who was too big for the Superman ride and came out. There are just some things safety dictates. I shouldn’t have to watch someone die because “they signed a waiver”. Nor should anyone else. If it’s a known risk – life’s unfair – but you have to protect people from their own stupidity. Now if it’s a rule that literally has no science behind it – no justification behind it – absolutely it needs to changed.

  74. Janice

    I don’t think it’s about discrimination it’s about safety. I’m sure she could but again she doesn’t know until she tries. If the ride states you need 2 functioning arms and she goes on and something happens to her I’m sure a lawyer will take the case and sue universal This ride was created with safety and requirements if you change the requirements you are jeopardizing the safety and integrity of the ride

  75. J

    The young man who died on the ride earlier this year should have been turned away. He was very tall and over the recommended height requirement. If you don’t fit in the required specs, you can’t ride. Sorry, that’s the facts. They absolutely did the right thing.

  76. Gracie

    This is wrong, people should not be turned away because of a physical disability, especially if they can prove they are able to ride safely. The ADA has been completely ignored my these actions, and that is not right.

  77. Samuel J Urvina

    Well then I guess I don’t need to plan a vacation to this place cause I have a different hand

  78. This is about safety. So she cried. Well boo fing hoo. This country as a whole has brought up a sect of whiny, pussified boys and girls by the same type parents!! Clint Eastwood said it best.

  79. David

    I hope people stop going to these overpriced parks and get back to real nature. Nature has different rules – know your own limits, live your life to the fullest. Dump these overpriced parks!

  80. Rommel

    Remember that kid who fell to his death because he physically shouldn’t have even been allowed in the ride?

    ‘Nuff said.

    1. My fake leg that comes up to my hip area and is suctioned to my nub which is just above the knee can not be any more unsafe or different than a person who has both legs. The person who has two real legs can be weaker or more unhealthy that the person with one leg. Its people profiling.

  81. The same thing happened to me at Carowinds. I am a above the knee amputee and have a prosthetic. They allowed me to ride the swings, leg dangling freely, no problem. However, when I tried to ride a sit-in coaster, I was told I could not ride due to my prosthesis. They said if it was below the ankle it wouldn’t be an issue. They also asked me if I would be willing to remove my prosthesis if asked by the ride attendant. Not exactly sure as to how or why they would expect me to do that but it was super embarrassing. They refused to refund me. My teen would not ride anything without me so we ended up leaving the park. Now had I been wearing jeans that weren’t skinny jeans, they would have never even known I was missing a leg and had on a prosthesis. It may not be discrimination but it ain’t far from it.

  82. Bean

    As a disabled person who is shorter than required for some rides, I know my limits and I respect them. This woman is an entitled… Idiot, to put it kindly. I have both arms and both legs, but don’t always make the height limit and I can pass out easily. If I got let on a Ring Of Fire that had loose lap belt, designed to accommodate large people, there is a high probability I would pass out while upside down. And down I would go. Quite likely to meet cart as it made it’s way down. A similar incident happened in the past with a young boy who was too short and not strong enough to hold himself in.

    People like this need to get over themselves. Theme parks aren’t for us. Take your family to a Zoo, or stay at the hotel.

    1. Bean

      What I mean to say by knowing my limits and respecting them is that this woman is ignoring hers. She is in denial. She does not understand the extent of the danger she would be putting herself in.

  83. I’m disabled and I accept that there are some rides I can’t use safely due to my disability. It’s not only water rides I have issues with but theme parks rides too. I have no intention of suing anyone. They were not discriminated against because they were disabled they were told it was unsafe for them to ride due to their disability, which is completely different.

  84. Ajf

    Honestly it can be a safety issue.
    A boy on a ride in a different theme park wasn’t pulled off the ride because his size didn’t allow him to fit the harness and it costed his life.
    Instead of taking him off they let him go knowing his harness wasn’t over his body correctly to stay locked in place.

    At a water park with water rides. It’s more of balance and force of the body speed from weight.
    Hence why a lot of slides require you to cross your arms and legs when doing down a tall forceful slide.

    Some slides are not as forceful where if you lack a body part it won’t have a serious affect.

    Tubing down a slide on another hand is a bit different. Depending on the amount of force with gravity and water with the speed your body weight provides you need all 4 limbs to stabilize balance. Especially if you have to sit in the tub in a special way to prevent tipping or flopping over.

    Yes I’m sure the person has overcame a lot of daily and non daily tasks not having all 4 limbs and over come every day obstacles.
    But if there is a chance that their life and safety is at risk, born with it or not, the park will not risk it.
    If there’s a chance that a whole limb missing can cause it to be unbalanced causing the person to be flung out of the ride off the tub due to the force causing serious issue. It will not be risked.

    Yes it sucks and honestly doesn’t hurt to be investigated to see if it is safe or not on the science aspect of it to see what limits the rides have exactly for disabled people.
    Can the ride be safe for missing arms or legs. So they have to be functional? Ect.

    But until then it’s not safe to risk just because they can write with their feet since they are missing an arm.

    If it is safe and they still didn’t allow them on the ride, then that is discrimination against the disability act.

  85. Diot

    That not discrimination but SAFETY
    Why people so hard to admit something they cant do ? Its for ur own safety, i remember case where disability person died bcoz forcing to ride rollercoaster, cant remember the park name but its something like lake or sum

  86. Tim

    For those that claim safety, you have no idea what you are talking about. Second, Universal Orlando has a long history of discrimination in the name of “Safety” even when there is documented proof that the claims are bogus. So all of you hypocrites that claim inclusion but not when it comes to a person with a handicap need to go back and re-examine yourselves.

    1. Alisa

      Really? No idea…. Say that to the teen boy who plummeted to his death just a couple of months ago in Orlando on a ride that made accommodations for his size!!!! He shouldn’t have been let on. And now the ride is shut down permanently. If this lady would have died then it would be a whole other story. You would be screaming for a law suit against them. They followed policy and there is a reason policy is in place! They protected themselves. And her life too.

  87. I have both arms and legs but if I was to go to such a place and get hurt on anything you can believe the lawyer’s are on their way. Of course I do not intend to go to no such place that discriminates against anyone. Just sayin.

  88. Wren

    Why do Disney fanatics always have to be team Disney and against universal like it’s a competitor.. let’s not forget the Disney decapitation. Where’s your article on that?

  89. Justine

    They could have just got them to sign waivers to avoid all this hoopla. Even skyzone makes u fill out a waiver before ur kids jump. This is another example of a corporation not willing to compromise because they’ve never had to.

  90. Jill

    The SAME EXACT thing happened to my son also! Please contact me. Ugh! They even put my son on a float while the entire line watched to see if he could hang on. There is NOTHING in any of their guidelines that says anything about limb differences, at least not when this happened to us.

  91. Harry

    But we can bring illegal imagrints into our country NO QUESTIONS ASKED ! But refuse a AMERICAN HANDICAPPED CITIZEN A RIDE AT A PARK. What a bunch of hipocrits !!! Wrong priorities !!!!

  92. Rod

    Thems the breaks, stumpy.

  93. DM

    Why is true informed consent ‘not possible.’

  94. Dane

    Simple solution… have a waiver at guest relations that states the guest takes full responsibility if anything should happen to them. Simple legal form that universal has the means to make it a iron clad waiver. They could have someone that could be there to explain the risk and weather or not they want to sign it. If they sign it they can load it on their saying they take full responsibility and it won’t slow anything down and everyone can have fun. I’m sure it is a 1% or less chance something would happen. But when it comes to protecting a company from lawsuits .05% means a large risk when you have millions of people visiting a year. Set up a waiver at guest relations.

  95. Teri

    It’s not discrimination, it’s physics. Plain and simple, torque or twisting motions that can be overcome by hands on handles won’t respond in the same way by other body parts “grasping” a handle. It’s a matter of the angles and the forces.

  96. Tess

    As a handicapped person myself, I DON’T feel that falls under “discrimination.” It would be different if they had both limbs and were able to hang on with both hands, but were told they couldn’t ride based on a limp, or something of that nature. Safety rules clearly state that the writer must be able to hold on to the handles with both hands. Regardless of whether or not they feel they are able to ride without doing so. If by the off chance those people were allowed to ride regardless of what the safety rules state and were hurt you know darn well there would have been a lawsuit and people would be screaming, “why did they allow them to ride when the rules clearly state they need to be able to hold on with two hands?” I don’t see those lawsuits going anywhere. There are safety rules for a reason. If I were to go ride a ride and I was told that due to a lack of balance and coordination I couldn’t ride based on safety rules, I would accept it and walk away. These people obviously have an issue with radical acceptance and the fact that in reality there are just some things they aren’t going to be able to do without both limbs. Remember the teenager who fell off a ride and died fairly recently? The family is suing and saying he shouldn’t have been allowed to ride. You can’t have it both ways.. Those individuals need to just suck it up and move on. It’s not a life-altering situation if you’re not able to ride down a water slide. 🙄 Give me a break.

    1. Helen

      I fully disagree. My ex husband has never had a problem getting on these rides and his right hand doesnt function. I guess they just dont notice unless the limb is missing. He has his arm but even his arm is not fully functioning. He’s been going on these rides for 40+ years and no one has said a word. He holds on just fine too. I find it odd that its suddenly an issue with this one ride

      1. BoDuke

        So what. There are literally thousands of other examples of fools winning millions of dollars from companies for they blamed the company for not protecting them from when it was in fact their own responsibility. You’d sing a different song if you’d faced losing everything because someone else didn’t understand the conceit of personal responsibility.

    2. Rob

      Unfortunately, what happened to that guy IMO in on the Operator that “Bent the rules” for someone that likely was a but on the Husky side, if the safety harnesses were in place but were really snug and not fully engaged, possibly, it compromises protecting the rider it risks failure.

  97. Joseph

    Universal is woke shut them down

  98. Helen

    My ex husand is not missing an arm but he doesnt have a functional right hand. Literally has gone on dozens and dozens of rides…and no one ever noticed. He holds on just fine, he’s incredibly strong. I find it interesting that its suddenly an issue. What changed? And what do engineers for the ride say? Not some joe schmoe kid running the ride. I never for a minute considered my ex in danger and he never said a word about having difficulty holding on. Im disabled but mine doesnt affect my ability to go on a ride. Theres some things I cant do and I accept them but I decide, not someone else.

  99. BoDuke

    When you create a world that allows anyone to sue for blatant stupidity this is what happens. It’s exactly the reason we can’t have nice things. A little personal responsibility would go a long way.

    1. Eric Lee


  100. Eric Lee

    This is a pure safety issue not a discrimination issue. Think of the young man who died on the drop tower because safety and proper operations were ignored. I completely stand with the parks on this.

  101. Nameplate7

    All of these comments are tone deaf. This is not safety issue. Both people could ride without two functioning hands and nobody holds the handles. Assumptions on what someone can do due to their disability that is inaccurate is diacrimination. These people should adjust or shut down. Period.

  102. Glen

    How old was this lady, 16???? Seriously, crying!! LMFAO

    How weak has society become where they have to cry because they can’t get on a ride!!!

  103. Alisa

    It is a safety concern…. If they let her get on and she died then they would be sued for negligence…. Just like in the case of the teenager who was too heavy to get on the ride in Orlando and fell to his death. They made accommodations for his size and the ride is permanently shut down. You can’t make accommodations when it comes to safety! You just can’t win in today’s world. Someone always has to be offended.

  104. Nicholas Boyd

    There are still rules that we all must live by. If two hands are required then two hands are required. I get that you might be a special case but what happens when your situation loosens the standards and next person with arm gets on and dies? Yeah, that’s right…. The park is obviously sued and 100% at fault.

    We can’t have it both ways. We can either take responsibility for our own actions or sue people for everything and have crazy rules like this in place.

  105. Rob

    It all comes down to SAFETY, I can understand the person’s frustration and being singled out of the line due to their “Limitation” Based on their safety and rules in place and also I am sure it is in place for the parks protection and Liability insurance that they carry. Yes, it sucks when you can’t do somethings like the rides that have some requirements in place. It only takes one time for an Accident to occur. And one time is a disaster for the family and for the Theme park and their employees too. Think about that.

    1. Amanda

      Think about your life if you are discriminated against for having a disability let that sink in, how you would feel constantly discriminated against:

      See I get it, ive had random people open their mouths when I get out of my car in a handicap spot, spouting crap they don’t know.

      Being singled out and discriminated is disgusting and low.

      People should downright be ashamed of themselves.

  106. Givemeabreak

    Are you kidding me??? After that young boy fell off the ride to his death, how is this even newsworthy. It’s about safety concerns. Mannnn, you just can win or lose. Someone is either going to sue bc their feelings are hurt, or sue because they got hurt. Might as well just shut every park down bc we’re all looking for free money 🙄

    1. Amanda

      Get a ficken grip, are you one of those that judge someone in a handicap spot too if they don’t look disabled too?

      It’s ILLEGAL to discriminate against one because of a disability…. And that’s what happened.

      But, until you have a visible or invisible disability, one can’t understand.

  107. Michelle

    I was sad when it happened to me too but they’re not shaming you, they’re trying to keep you safe that is their ultimate goal.

  108. aba

    Don’t blame the park, blame people who sue over every little thing even when they have been warned or there’s signs around telling them what not to do. That is why business have had to create rules like this. They could have them sign a waiver. They could explain the risks and make them sign and that way they can’t sue.

    1. Amanda

      The woman offered to sign a waiver and denied . No matter what anyone wants to to do or say it’s illegal to discriminate and that’s what happened.

  109. Michelle

    Seems like no one here has even read the article 🤦‍♀️

  110. Amanda

    It is ILLEGAL to discriminate against a person with a disability in any form public or private. If she can hold on in any way she and or anyone should be allowed.

    They need to change their policy, they keep up with this and not only will they loose clientele, but eventually someone’s going to sue and win.

    Disney should be ashamed of themselves, my disabilities are not viewable, and so I’ve been discriminated by people who shout their voices not knowing Jack crap….
    So yeah I’d be angry too. Discrimination is absolutely NOT okay.

  111. J. Lig

    Thanks Morgan and Morgan!

  112. An

    People with disability (s) know their limitations. And the the say they can safely ride it, they should be listened to. On there other hand, the ride designers should modify the ride to where people with disabilities can ride the rides. They should be afforded the same opportunities that someone without disabilities have.

  113. Krystal

    Krystal hi
    I agree with mike hi dave lol i think All of this can be avoided by having waivers available for these people to sign Unless their participation puts others at risk the waiver would solve this problem totally

  114. Mike Strait

    I was forced to walk back down the stairs of the tallest waterside in White Water, Branson, MO. Their reason was my prosthetic leg. They were worried it would scratch their slide. I volunteered to remove it and send it down the stairs with my son. They still said no, but now had no reason. The only things they would let me do is the wave pool and lazy river. I had my family season passes refunded and left.

    1. Julie

      That is very sad also some do discriminate and people just done see it anymore.

  115. Zeb

    Not discrimination. Safety issue and if something happens it’s off to I’m going to sue you city. To many lawyers!

  116. Sarah

    I do not feel they should update the policy.

  117. Pam

    When it comes to safety, you have to make the decision based on manufacture, state and company guidelines for that ride. This call was made to ensure the safety of the guest on the ride, when in doubt you can’t ride. Simple as that. Don’t make the ride operator or park suffer because they made a safety call and try to wrap it up as discrimination. That’s wrong. Let’s commend the park for taking the guts to stand up and so no I am sorry but you can’t ride. I am too concerned about your safety and the ride was not designed for you to not have both of your hands. The operator probably felt very bad as I would, but at the same time, there is no easy way to adapt it to make it safe for the limitations this guest had so they had to turn them away.

  118. Alice

    In case everyone forgot what happened at Icon Park, mere months ago, I agree with Universal. It’s for safety. There’s rules and regulations for a reason. The incident at Icon Park only bolsters these rules being in place for a reason.

  119. Jonathan

    Wtf… The story was saying how discriminatory Universal is and they end the article with a freaking ad for the parks saying how great and welcoming they are?? I hope that they get a ton of bad press off of doing this to gg disabled guests!

  120. John

    This is ridiculous. So what, this person wants to feel like a big strong disabled person and “show the man” she can do it when they don’t allow it? Too bad man. You know you can do it, they know you can probably do it, but not every person with a disability is the same. If they relax the rules someone else without the same abilities as you could get seriously injured. That’s where your pride gets you.

  121. JG

    So because she got upset that she couldn’t ride, she takes her four kids and leaves the park. What a disappointment for them.

  122. Julie

    This is sad I think Universal should make ride suitable for everyone, when there’s kids out there with disabilities how are they suppose to feel after being rejected because of a difference on the physical body? They are like everyone else that has feelings, I get that it’s for safety still the policy should change so it can make everyone’s needs happy.

  123. Nicole

    They were not wrong. There are rules and policies for reasons and if people expect them to be bent and broken then there should be none at all. This was a decision made for the safety of the rider and others around. Just because she never got told no before doesn’t mean she shouldn’t have. People anymore can’t take being told no and have no thick skin. People are too easily offended and need to understand not everything is always going to go the way they want. People should appreciate that companies are still trying to keep safety as a top priority.

  124. Anon

    I find it to be no different for turning someone away because they are too short or too heavy to ride. It is a safety risk. Is it embarrassing? Yes. However, it is a safety policy that can’t be ignored. Is it unfair? Possibly? But a business would rather have the conversation and leave you alive and in one piece than in an ambulance. It isn’t discrimination at all. Legally, especially if there are signs on the way up to the ride, there’s not much ground here and sorry you can’t sue for hurt feelings.

  125. Kira

    this happened to me at six flags in front of my friend and guests. I waited for hours to ride the newest coaster joker…and finally getting on the ride and even sitting in the back, I could fit the seat but I couldn’t get the seat belt quite around me. the attendant told me I was “too fat to ride” and that I had to get off….so I did the public walk of shame off the ride as I told my friend to enjoy it with out me….most humiliating day ever as I was crying in the gift shop while she had fun.

  126. julie

    did they charge her less money for her ticket, considering they felt she was not qualified to ride certain rides? Hmmm

    1. Jamie

      No, you pay to get in. What you do in that time is your leisure. The restrictions are there for you to read before purchasing. The park have completed informed consent, if you didn’t check, that’s on you.

  127. Jamie

    _’insert person’_ rode all kind of rides so person is safe in every aspect of life, is no data to live by. Live by the Specific Attributes of each device/item/place, whatever is necessary, just like non-disabled have to do too.

  128. Jamie

    1st- Waivers do nada to protect witnesses of safety violation tragedies

    2nd-She was blocked from only One ride, based on its scientifically observed conditions & probability patterns. I applaud they are taking the time and $ to consider ALL bodily condition outcomes of ride vs rider instead of blind assumptions on overly grouped together data

  129. Zant

    Next – shoe manufacturers are discriminating ppl without legs.

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