This article hit a little close to home. We just got back from a week at WDW. We stay at OKW.
The transportation was all over the place. Wait times were never correct (which happens, that wasn’t that big of a deal) but the waits were longer than ever.
We were at Port Orleans for dinner and decided to go to Disney Springs via their boat service. We waited an hour (didn’t realize it, our group of kids were playing and no one really watched the clock) got locked onto an unattended boat (no cast member in sight) and during that time a different cast member trying to park a different boat, hit ours and the dock and knocked a light off into the water. They then loaded another boat, that had just arrived, with people who only waited about 5 minutes meanwhile we were still locked onto ours. Several cast members cursed at the crowed and we were told to find other modes of transportation if people were going to complain. Another cast member declared it a ‘cluster f&ck’ and other choice words.
The elephant in the closet is the person looking back in the mirror. Disney use to be in control, could demand staff and visitors adhere to a code of appearance and conduct. Now with all the demanded personal freedoms where your right to do or be supercedes all behavior is a challenge that Disney cannot overcome.
So, yes, the late(r) arriving guests who boarded the bus first before those who had been there longer bear some blame, which I’m going to also lay blame for and in general at the feet of an increasingly self-centered and ruder society.
However, that doesn’t excuse the piss poor job performance by the transportation cast member. The driver clearly violated loading procedures, period. And from the article there appears to be others who’ve encountered similar situations recently.
Disney most certainly better get it’s act together, and quickly. They’ve increased prices to a degree that they’re nearly priced half or more of their guests out of a vacation with them, deleted MANY long-standing guest experiences and enhancements, have left many families feeling like they don’t hold their kids’ childhoods and their values dear, and are daily beginning to become more and more overrated. In short, they seem to be on a mission to destroy the very magic their success is built upon.
Suggestions:
1) Fire the CEO.
2) Fire all the leaders involved in the recently leaked online conference pushing a radical agenda.
3) Bring back a Year of a Million Dreams, immediately. Make guest satisfaction the TOP priority through actions, not words.
4) Freeze all price increases for at least a year (reservation status, park admissions, experiences).
Why would you fire the people exposing the sexualizing children agenda? It’s important for those of us in our family that have young children to never let them see anything Disney related ever again and take them to Hershey!
“Lauren Jen”… for someone who’s totally “done with Disney”, you sure do keep clicking on these Disney articles day after day wail like a banshee. Done with Disney??
MOVE ON!!
I’ve heard bits and pieces in groups about Disney and sexualization of kids and other claims about CMs etc and have wondered where the heck they’re coming up with this stuff… aha! Fox News, of course. If you’re going to accuse Disney of this, cite credible sources.
Why would Disney stop price increases? Disney is under priced. Demand exceeds Supply so price needs to go up. Basic economics. Just because it is, maybe, pricing you out does not mean that it is pricing out 50% of its potential customers. Willing purchasers are lining up for tickets, so the price is too low. The parks are consistently sold out, the price is too low.
Raise the prices, unbundle services and make people pay for them, Increase the price of Genie+ so less people use it. Everything needs to cost more
What Michael said 100%. These are my thoughts completely. I have gone from being a huge Disney fan that goes a bunch of times a year to literally none due to everything he addressed. All I can say is between the ridiculous rising costs to where normal people making pretty good money can’t afford to go even with one child and even get the Florida resident discount, to the ridiculous changes that add on charged for every little thing, to the Total lack of organization in general (of what used to be a very organized place), I can only guess that walk Disney is rolling over in his grave. But this is not at all what he designed. And I am hearing more and more Florida residence like myself choosing to go to Universal.
Last week we were leaving Magic Kingdom during the downpour. When we arrived at the Monorail station, we were told to go board a bus to take us back to the TTC because the Monorail was down. There was no sign as to where to board a bus. We had to walk back to security to find out where meet the bus. It took 20 minutes or more for the first bus to arrive; which filled completely and left at least 75 or more passengers behind. After 45 minutes, no bus. Everyone in the bus area just said…well, the monorail is running now. We finally had to go back through security and board the boat back to TTC.
We don’t take the bus anymore. We have two daughters who use wheelchairs. We can’t get on the same bus and if there is a evc on board and wheelchair already they make you wait. The straw that broke the camels back was the last time we waited through 3 buses. Now we go to the park by our van and park in handicap parking.
I totally hear you Peggy unfortunately we can’t do that as we have to fly into Orlando and renting an accessible van is outrageous! It is even worse at some parks where they expect the wheelchairs to “go through the line” just to make people move to load the wheelchair?
My biggest complaint with guests on Disney buses is etiquette. When I see healthy young men and teenage boys SITTING down while mothers with children and/or elderly are standing it enrages me to no end. Teenagers glued to their phones should never be sitting down while others in need should have the seats. I see it over and over again on Disney transport buses. Incredibly disrespectful. Growing up in Boston (many years ago) the vigilante group Guardian Angels would patrol the “T” (subway). One thing I remember them doing was clearing seats for the elderly to sit. If you were young and healthy they would ask you to move and stand so a senior citizen could sit. You moved or got moved. We learned a courtesy and respect completely unknown to apparently everyone who visits Disney these days.
I agree with Bob. Women are “strong and independent.” Women can do anything men can do, “but better.”
So please – continue to stand. After all, the female body is “superior,” so it would be laughable to assume that a woman would need to take a seat from a lowly male.
Also, these days, an individual claiming to be a woman could be a man in a dress. I’m not giving up my seat to ANYONE, much less a man pretending to be a woman. I’d need proof, sorry.
The good men with half a dose of common sense and self-awareness have checked out. We’ve left you to the predators and the wolves, so good luck out there, there’s no more help or love from us. We’ll be watching your “struggle for equality” from the stands. I can’t wait to see how the ladies handle their latest issue – men invading women’s sports.
I totally agree with you, I couldn’t have said it better. Some of these commenters need to learn respect. We are a senior couple, luckily, we don’t rely on mobility assistance…yet. But, getting up there, our stability and stamina isn’t what it used to be. Yes, we get around on our own, but standing for 15, 30 minutes can get to much, especially if we have to stand in the sun. Last time we were there, we were on the bus, and families with 4/5 children were all seated, yes, we get it, here we are standing, holding on to the bar, while the bus shook and swerved, these children remained seated. Holding onto the bar with both hands and trying to not fall was a real challenge. The only thing I can say, if we were THEIR parents/grandparents, would they make them stand while the young children sat. I only hope when these families reach our age, they are treated the same way and see how they like it. RESPECT your elders, I was always told.
You’re correct… many 20 and 30ish couples without kid dominate the guest list. The reason…many of them do not have kids, or mortgages, or any real responsibilities except to themselves! They spend frivolously so price increases don’t bother them. They suffer from the FOMO!
You sound jealous of child free folks who made the better life choice. I will not be shamed because I chose to use my brain over my uterus in life and thus, can afford a comfortable lifestyle along with many perks that making the better life choice comes with.
I won’t disagree with anyone’s personal choice to have children or not, but reading your comment that quote from the Big Lebowski comes to mind….”You’re not wrong, you’re just an a-hole”
What do you mean there was no sign for the busses? There are huge overhead signs, A huge busport that you can not miss, Additional signage, and people directing you to the busses.
Sorry, clearly a case of operator error
As a former motorcoach transportation exec I have to tell you there are many many problems with the WDW transportation system. I’ll mention a few and rude passengers are not the problem. The first is driver based. There are not enough. Disney has a bounty system where they compensate existing drivers to rope in new employees however the starting pay is around $11 per hour. Sad. They want professionals but pay less than convenience stores. Next, and partially due to the lack of drivers, is their insistence to schedule by their standard of efficiency, rather than running a robust number of coaches with the ability to dispatch as needed. By that I mean location managers should be able to relocate pickups to properties what are backed up. Disney should also consider using a fleet of articulated coaches thereby increasing capacity for a single driver. Yet another should be to set up new monorails from the larger, less expensive properties directly to EPCOT, Magic Kingdom as well to the outlying Animal Kingdom. Yes, monorails. Get off the streets and into the air. Come on Disney, professional traffic managers exist in cities all around the country. Why can’t you bring them in. Your passengers are far easier to dispatch.
We’ve been over this many times…Disney choose busses and sky-liner over Monorail due to the exorbitant cost per mile to expand the monorail. But as I and many others are with you, the monorail should have linked all resorts and parks, supported by minimal buss service.
It’s a shame as that would have been the coolest option by far–too bad they didn’t go ahead and eat the costs when they built AK and DHS. That foresight would have saved them a lot of the headaches they’re having now…
As a woman and a senior citizen I would and have given up my seat if there is someone who looks like they need it more than me. It’s called courtesy, something that many young people no longer possess. Very sad to see comments that show so much hate for others. But thats what happens when folks don’t even know who they are and have to identify with pronouns to remind themselves.
Kimmy, Thank you – I have been trying to find a way to say this. Sadly the parents of these young adults had become so much about themselves that they must have forgotten how to teach manners and courtesy when they were raising these now adults. What is wrong with offering your seat to a young parent holding a sleeping toddler or an older person who has walked miles that day? I hate to see what this world will look like in 20 or more so years. I do hope something changes. All we can do is keep trying to spread the kindness and hope it catched. 🙂
Just got back from an UNmagical trip. Buses late, some no signs what park they are going to, have to ask driver. Some drivers don’t tell you what stop you’re at when returning to resort at nite and bus doesn’t have announcements either. We stayed at Coronado springs and ended up on the opposite side of the lake and had to navigate our way back to our room. It was dark out in the windows on the bus had a film on them so we couldn’t really see where we were at. So many things other than the bus system that just are not magical anymore.
Was there last year over Thanksgiving and week after. Very minor problems with bus service such as lack of destination signs on busses so had to ask. I am 60+ years and gladly give my seat up for a mother with young children. It’s the right thing to do.
Last year we went for a trip. Star Wars was a big deal for us and since we weren’t staying on property the line was usually hour and a half by the time the front gate opened. We got to Hollywood studios an hour before opening to stand in line at the gate. As more people showed and the line grew the Disney staff started another line next to ours. When that one grew they started another and so on. Of course when the gates opened they let all lines go at once! Wtf I waited an hour for people that got there after me to get in before or at the same time. Not a great way to start the day after paying 1,200 dollars for my family to have park hopper passes FOR 1 DAY!!!! Then you finally get in and have to deal with the rest of the rude public pushing their way to the front of whatever they can because no one has respect for anyone anymore everyone spent a lot of money and and wants their family to have the best trip. I love Disney but they set themselves up for problems by doing stuff like this.
First of all, no one cut the line. The driver told people how to board the bus. Not other people’s fault that got to the bus stop later when the BUS DRIVER decides to board the bus from the back first. Obviously this guest that complained doesn’t realize how much of a huge pain it would be for those people to try to step aside in a roped que to let the people who were there first try to squeeze past them so they can be boarded first. She also obviously doesn’t understand how much further this would delay EVERYONE getting to the park. People like this complainer only think about themselves.
Come on dude. Don’t hide behind @the driver told us to” line. People ought to know what they are doing is incredibly ignorant and would hate it if it happened to them. But it’s everyone for themselves first these days and it’s truly sad.
Not “hiding”, dude. That’s exactly what happened and you know it. You also fail to address how exactly everyone is supposed to just completely switch places in a single file queue that has metal bars keeping the people in line. Even attempting to do this would take double or triple the time (at least) for everyone to board the bus. And you also know that this Karen wouldn’t be complaining or switching her spot if she was one of the people in the back that got to board first. It happens, its life. Get over it.
My advice, don’t use the busses or use them ONLY on the afternoon or evening when returning to your resort. IMHO they are horrible. We always rent a car in DL, mainly because we do many things other than Disney, but also if you keep looking you can get cheap rental cars. We tried the busses on one visit, probably about 15 years ago. First, lines, ride guests and just the time it takes to get to parks was unacceptable. We hated them. Fast forward 10+ years, we are older and our kids once ages 13 and above, Now we don’t stay all day all the time at parks, and the five of us split up sometimes so we use the busses, then who’s ever last in the park takes the car. They aro ok for this. Otherwise, I don’t recommend the busses.
I’m sorry to read this, as the busses were fantastic, even as soon as four or five years ago. I’m sure the comment earlier about not having enough drivers or paying the ones they have now enough money are a huge part of the problem. I had a trip with my family of five a few years back that took an entire day of visiting different hotels and Downtown Disney using nothing but the bus and boat system, and we had a great day.
Glad to know this only happens in Disney World- you know rude people who cut in line. Some funny comments. Some people don’t know why others may need to sit that look capable of standing. Also, stop selling some elderly people short. I know 60+ year olds who do triathlons- do they NEED a seat. I ran Dopey and Marathon Sunday heading back to the hotel after 65k steps, I needed to sit. I get the moms holding babies, but the rest meh.
These comments offer opinions regarding a problem Team Disney Orlando needs to address (and it’s all on Disney!) along with park guest behaviour (this is why we can’t have nice things!)
_understaffed (too many placed on unpaid furlough went to work elsewhere and never returned to work for WDW)
_underpaid ($11 an hour driving a bus? double that and you will have the professionally trained working for you doing a responsible job)
_ undertrained (all staff require constant retraining when situations require changes to be made)
_undermanaged (management needs to quit hiding behind a desk and take responsibility by physically being there to supervise)
_no security on site where it should be (security staff telling you where to line up, when to board, and where exit – there comes a time when closed circuit cameras capturing what is going on are not enough)
The rest comes down to the common courtesy (and lack of courtesy) by Park Guests –
_pushing and shoving
_cutting the queue lines
_threatening others
_not offering their seat when they can
_cranky behaviour (access to a cheap snack & soda, or coffee is needed)
_Disney fan cliques (rude and disrespectful)
_strollers hitting guests (having a toddler doesn’t entitle you)
_ not yielding to elderly and handicap (show some respect please)
I’m on break from Disneyland until moral improves (having a better time at Knott’s Berry Farm).
Really, what planet are you on? A mother with a 2 year old probably will have to hold that child the whole bus ride back to the resort. Strollers have to be collapsed. You should try to maintain your balance while holding a 2 year old. I am elderly and use an ECV. And if the handicap spaces are filled up on the bus, I have to wait for the next bus. You are just a rude individual that has no moral compass at all. But you know what they say, what goes around comes around. My god, it is people like you that are ruining Disney.
We went to Disney World in 2013, 2016 and 2021. We drove a car (staying offsite) and parked each day in Preferred parking. It was an additional $45.00, Not using Disney transportation was a great time-saver, not to mention everyone in our party had a seat.
Replying to Scott Lee–I’ve been listening to calls to raise prices to lower the crowds and the lines for more than 10 years. There’s a logic to it–if you raise prices less people will come. Supposedly. But I haven’t seen it work. And even if less people come, Disney has ways to deal with that–less employees operating rides and less cars or boats put on the ride. Therefore there are still long lines. Also less workers in restaurants and stores–so the same or longer lines there too. This is exactly what they do when they are predicting a slow day, and if the attendance trends get lower with higher prices, then they will just have less employees there everyday. If you think they care about your experience and how long lines are, their actions prove you wrong. Over the last 15 years the guest experience has gotten worse every year. The employees have been less supported by having enough staff to handle problems like the ones in the article. So, historically the last decade or so, the prices have come up drastically and the crowds and lines have stayed high. Raising prices doesn’t work.
This was all on the bus driver / Disney. It’s no different than when a new line opens at the supermarket. Disney needs to have someone there directing things or the bus needs to wait and pull into its proper spot.
Comments for Disney Transportation “A Total Mess”, Fans Blame “Inconsiderate” Guests
Sarah
This article hit a little close to home. We just got back from a week at WDW. We stay at OKW.
The transportation was all over the place. Wait times were never correct (which happens, that wasn’t that big of a deal) but the waits were longer than ever.
We were at Port Orleans for dinner and decided to go to Disney Springs via their boat service. We waited an hour (didn’t realize it, our group of kids were playing and no one really watched the clock) got locked onto an unattended boat (no cast member in sight) and during that time a different cast member trying to park a different boat, hit ours and the dock and knocked a light off into the water. They then loaded another boat, that had just arrived, with people who only waited about 5 minutes meanwhile we were still locked onto ours. Several cast members cursed at the crowed and we were told to find other modes of transportation if people were going to complain. Another cast member declared it a ‘cluster f&ck’ and other choice words.
It was an unmagical MESS.
Steffy
The transit service seemed to be way understaffed in March.
Simply Annoying
The elephant in the closet is the person looking back in the mirror. Disney use to be in control, could demand staff and visitors adhere to a code of appearance and conduct. Now with all the demanded personal freedoms where your right to do or be supercedes all behavior is a challenge that Disney cannot overcome.
Michael
So, yes, the late(r) arriving guests who boarded the bus first before those who had been there longer bear some blame, which I’m going to also lay blame for and in general at the feet of an increasingly self-centered and ruder society.
However, that doesn’t excuse the piss poor job performance by the transportation cast member. The driver clearly violated loading procedures, period. And from the article there appears to be others who’ve encountered similar situations recently.
Disney most certainly better get it’s act together, and quickly. They’ve increased prices to a degree that they’re nearly priced half or more of their guests out of a vacation with them, deleted MANY long-standing guest experiences and enhancements, have left many families feeling like they don’t hold their kids’ childhoods and their values dear, and are daily beginning to become more and more overrated. In short, they seem to be on a mission to destroy the very magic their success is built upon.
Suggestions:
1) Fire the CEO.
2) Fire all the leaders involved in the recently leaked online conference pushing a radical agenda.
3) Bring back a Year of a Million Dreams, immediately. Make guest satisfaction the TOP priority through actions, not words.
4) Freeze all price increases for at least a year (reservation status, park admissions, experiences).
Jason Laird
Totally 100% agree.
Lauren Jen
Why would you fire the people exposing the sexualizing children agenda? It’s important for those of us in our family that have young children to never let them see anything Disney related ever again and take them to Hershey!
Ugh
“Lauren Jen”… for someone who’s totally “done with Disney”, you sure do keep clicking on these Disney articles day after day wail like a banshee. Done with Disney??
MOVE ON!!
JMH
I’ve heard bits and pieces in groups about Disney and sexualization of kids and other claims about CMs etc and have wondered where the heck they’re coming up with this stuff… aha! Fox News, of course. If you’re going to accuse Disney of this, cite credible sources.
Steve-O
There aren’t any ‘credible sources’ so they have to create boogeymen.
Tony
How about the leaked zoom meeting where they actually admit to this agenda outright?
Scott Lee-Ross
Why would Disney stop price increases? Disney is under priced. Demand exceeds Supply so price needs to go up. Basic economics. Just because it is, maybe, pricing you out does not mean that it is pricing out 50% of its potential customers. Willing purchasers are lining up for tickets, so the price is too low. The parks are consistently sold out, the price is too low.
Raise the prices, unbundle services and make people pay for them, Increase the price of Genie+ so less people use it. Everything needs to cost more
Mar (Xe/Xhe)
If anything, Disney needs to quadruple prices to keep the trash away.
david
Like posters who seem to think that others really care about their pronouns? LOL
Steve B
Prices can quadruple but “trashy” people will still be there! Just because a person has money doesn’t mean they’re classier than people without!!
Jake
Rich expensive trash exist as well. FYI.
cb
TOTALLY DISAGREE! Disney should not cater to affluent people, but they loyal, true regular fans! I you don’t like it, don’t go.
JMH
They’re lining up because of fear of missing out. People are spending what they don’t have or going without something else.
CC
What Michael said 100%. These are my thoughts completely. I have gone from being a huge Disney fan that goes a bunch of times a year to literally none due to everything he addressed. All I can say is between the ridiculous rising costs to where normal people making pretty good money can’t afford to go even with one child and even get the Florida resident discount, to the ridiculous changes that add on charged for every little thing, to the Total lack of organization in general (of what used to be a very organized place), I can only guess that walk Disney is rolling over in his grave. But this is not at all what he designed. And I am hearing more and more Florida residence like myself choosing to go to Universal.
G Rother
Last week we were leaving Magic Kingdom during the downpour. When we arrived at the Monorail station, we were told to go board a bus to take us back to the TTC because the Monorail was down. There was no sign as to where to board a bus. We had to walk back to security to find out where meet the bus. It took 20 minutes or more for the first bus to arrive; which filled completely and left at least 75 or more passengers behind. After 45 minutes, no bus. Everyone in the bus area just said…well, the monorail is running now. We finally had to go back through security and board the boat back to TTC.
Peggy
We don’t take the bus anymore. We have two daughters who use wheelchairs. We can’t get on the same bus and if there is a evc on board and wheelchair already they make you wait. The straw that broke the camels back was the last time we waited through 3 buses. Now we go to the park by our van and park in handicap parking.
Be Nice
I totally hear you Peggy unfortunately we can’t do that as we have to fly into Orlando and renting an accessible van is outrageous! It is even worse at some parks where they expect the wheelchairs to “go through the line” just to make people move to load the wheelchair?
Mark
My biggest complaint with guests on Disney buses is etiquette. When I see healthy young men and teenage boys SITTING down while mothers with children and/or elderly are standing it enrages me to no end. Teenagers glued to their phones should never be sitting down while others in need should have the seats. I see it over and over again on Disney transport buses. Incredibly disrespectful. Growing up in Boston (many years ago) the vigilante group Guardian Angels would patrol the “T” (subway). One thing I remember them doing was clearing seats for the elderly to sit. If you were young and healthy they would ask you to move and stand so a senior citizen could sit. You moved or got moved. We learned a courtesy and respect completely unknown to apparently everyone who visits Disney these days.
Bob
Why should I give up my seat to women who constantly scream about the ‘patriarchy?’ They can stand for.
Tim
Mark I totally agree with you. To bad Bob has no class nor is a gentleman.
tl
So you know all women scream that? You are just looking for an excuse to be rude and sit while those who need to sit for physical reasons stand.
CC
Wow Bob. I’m not screaming. I’m not sure which women you are speaking for exactly.
Steve-O
I’m willing to bet real money no woman has ever screamed about ‘the patriarchy’ to you.
MGTOW
I agree with Bob. Women are “strong and independent.” Women can do anything men can do, “but better.”
So please – continue to stand. After all, the female body is “superior,” so it would be laughable to assume that a woman would need to take a seat from a lowly male.
Also, these days, an individual claiming to be a woman could be a man in a dress. I’m not giving up my seat to ANYONE, much less a man pretending to be a woman. I’d need proof, sorry.
The good men with half a dose of common sense and self-awareness have checked out. We’ve left you to the predators and the wolves, so good luck out there, there’s no more help or love from us. We’ll be watching your “struggle for equality” from the stands. I can’t wait to see how the ladies handle their latest issue – men invading women’s sports.
Popcorn, anyone? XD
Bob
Well said
Steve-O
lol spoken like a true snowflake
Patrick Vargo
All that writing just to tell people that no woman wants you. Sad.
Martha
I totally agree with you, I couldn’t have said it better. Some of these commenters need to learn respect. We are a senior couple, luckily, we don’t rely on mobility assistance…yet. But, getting up there, our stability and stamina isn’t what it used to be. Yes, we get around on our own, but standing for 15, 30 minutes can get to much, especially if we have to stand in the sun. Last time we were there, we were on the bus, and families with 4/5 children were all seated, yes, we get it, here we are standing, holding on to the bar, while the bus shook and swerved, these children remained seated. Holding onto the bar with both hands and trying to not fall was a real challenge. The only thing I can say, if we were THEIR parents/grandparents, would they make them stand while the young children sat. I only hope when these families reach our age, they are treated the same way and see how they like it. RESPECT your elders, I was always told.
Joem
I’m guessing you are single or divorced.
Steve-O
I would have guessed ‘overweight and lazy’, personally, but hey, maybe it’s all of the above!
Bstomlin48
It sounds like Disney isn’t for kids anymore. It sounds more like it’s for the rudest and weirdest.
John De
You’re correct… many 20 and 30ish couples without kid dominate the guest list. The reason…many of them do not have kids, or mortgages, or any real responsibilities except to themselves! They spend frivolously so price increases don’t bother them. They suffer from the FOMO!
Jep
You sound jealous of child free folks who made the better life choice. I will not be shamed because I chose to use my brain over my uterus in life and thus, can afford a comfortable lifestyle along with many perks that making the better life choice comes with.
Steve-O
I won’t disagree with anyone’s personal choice to have children or not, but reading your comment that quote from the Big Lebowski comes to mind….”You’re not wrong, you’re just an a-hole”
David mcinturff
Let me just say I will never visit WDW again. I would beat the ever loving dog crap out of someone if not several!
Scott Lee-Ross
What do you mean there was no sign for the busses? There are huge overhead signs, A huge busport that you can not miss, Additional signage, and people directing you to the busses.
Sorry, clearly a case of operator error
Mike
As a former motorcoach transportation exec I have to tell you there are many many problems with the WDW transportation system. I’ll mention a few and rude passengers are not the problem. The first is driver based. There are not enough. Disney has a bounty system where they compensate existing drivers to rope in new employees however the starting pay is around $11 per hour. Sad. They want professionals but pay less than convenience stores. Next, and partially due to the lack of drivers, is their insistence to schedule by their standard of efficiency, rather than running a robust number of coaches with the ability to dispatch as needed. By that I mean location managers should be able to relocate pickups to properties what are backed up. Disney should also consider using a fleet of articulated coaches thereby increasing capacity for a single driver. Yet another should be to set up new monorails from the larger, less expensive properties directly to EPCOT, Magic Kingdom as well to the outlying Animal Kingdom. Yes, monorails. Get off the streets and into the air. Come on Disney, professional traffic managers exist in cities all around the country. Why can’t you bring them in. Your passengers are far easier to dispatch.
John De
We’ve been over this many times…Disney choose busses and sky-liner over Monorail due to the exorbitant cost per mile to expand the monorail. But as I and many others are with you, the monorail should have linked all resorts and parks, supported by minimal buss service.
Steve-O
It’s a shame as that would have been the coolest option by far–too bad they didn’t go ahead and eat the costs when they built AK and DHS. That foresight would have saved them a lot of the headaches they’re having now…
Kimmy
As a woman and a senior citizen I would and have given up my seat if there is someone who looks like they need it more than me. It’s called courtesy, something that many young people no longer possess. Very sad to see comments that show so much hate for others. But thats what happens when folks don’t even know who they are and have to identify with pronouns to remind themselves.
dzneefan
Kimmy, Thank you – I have been trying to find a way to say this. Sadly the parents of these young adults had become so much about themselves that they must have forgotten how to teach manners and courtesy when they were raising these now adults. What is wrong with offering your seat to a young parent holding a sleeping toddler or an older person who has walked miles that day? I hate to see what this world will look like in 20 or more so years. I do hope something changes. All we can do is keep trying to spread the kindness and hope it catched. 🙂
Julian H
dzneefan and Kimmy, this Puckles is a nasty piece of work, who trolls and bullies people just ignore his rancid ass.
Patrick Vargo
Ah, a great post until the end when you have to throw hate speech into it. I bet you call yourself a Christian too.
Holly
Just got back from an UNmagical trip. Buses late, some no signs what park they are going to, have to ask driver. Some drivers don’t tell you what stop you’re at when returning to resort at nite and bus doesn’t have announcements either. We stayed at Coronado springs and ended up on the opposite side of the lake and had to navigate our way back to our room. It was dark out in the windows on the bus had a film on them so we couldn’t really see where we were at. So many things other than the bus system that just are not magical anymore.
AH
Was there last year over Thanksgiving and week after. Very minor problems with bus service such as lack of destination signs on busses so had to ask. I am 60+ years and gladly give my seat up for a mother with young children. It’s the right thing to do.
Michael
Last year we went for a trip. Star Wars was a big deal for us and since we weren’t staying on property the line was usually hour and a half by the time the front gate opened. We got to Hollywood studios an hour before opening to stand in line at the gate. As more people showed and the line grew the Disney staff started another line next to ours. When that one grew they started another and so on. Of course when the gates opened they let all lines go at once! Wtf I waited an hour for people that got there after me to get in before or at the same time. Not a great way to start the day after paying 1,200 dollars for my family to have park hopper passes FOR 1 DAY!!!! Then you finally get in and have to deal with the rest of the rude public pushing their way to the front of whatever they can because no one has respect for anyone anymore everyone spent a lot of money and and wants their family to have the best trip. I love Disney but they set themselves up for problems by doing stuff like this.
Bennett Lavorino
Sometimes this website does more harm than good. It brings an awareness but also causes readers to develop anger before they get to WDW.
Kevin
First of all, no one cut the line. The driver told people how to board the bus. Not other people’s fault that got to the bus stop later when the BUS DRIVER decides to board the bus from the back first. Obviously this guest that complained doesn’t realize how much of a huge pain it would be for those people to try to step aside in a roped que to let the people who were there first try to squeeze past them so they can be boarded first. She also obviously doesn’t understand how much further this would delay EVERYONE getting to the park. People like this complainer only think about themselves.
Dale Schick
Come on dude. Don’t hide behind @the driver told us to” line. People ought to know what they are doing is incredibly ignorant and would hate it if it happened to them. But it’s everyone for themselves first these days and it’s truly sad.
Kevin
Not “hiding”, dude. That’s exactly what happened and you know it. You also fail to address how exactly everyone is supposed to just completely switch places in a single file queue that has metal bars keeping the people in line. Even attempting to do this would take double or triple the time (at least) for everyone to board the bus. And you also know that this Karen wouldn’t be complaining or switching her spot if she was one of the people in the back that got to board first. It happens, its life. Get over it.
Kathleen
Disney transportation used to be a great way to get around. Now it’s just aggravating. Hotels with cluster bus stops are the worst
Ted
My advice, don’t use the busses or use them ONLY on the afternoon or evening when returning to your resort. IMHO they are horrible. We always rent a car in DL, mainly because we do many things other than Disney, but also if you keep looking you can get cheap rental cars. We tried the busses on one visit, probably about 15 years ago. First, lines, ride guests and just the time it takes to get to parks was unacceptable. We hated them. Fast forward 10+ years, we are older and our kids once ages 13 and above, Now we don’t stay all day all the time at parks, and the five of us split up sometimes so we use the busses, then who’s ever last in the park takes the car. They aro ok for this. Otherwise, I don’t recommend the busses.
Ted
I can’t seem to edit my comment, I meant to say in FL, as a n Florida.
Steve-O
I’m sorry to read this, as the busses were fantastic, even as soon as four or five years ago. I’m sure the comment earlier about not having enough drivers or paying the ones they have now enough money are a huge part of the problem. I had a trip with my family of five a few years back that took an entire day of visiting different hotels and Downtown Disney using nothing but the bus and boat system, and we had a great day.
david
I recall seeing a horde of people cut the line at a Disneyland train station several years ago. Disney shows no aversion to line cutters.
Robert C
Glad to know this only happens in Disney World- you know rude people who cut in line. Some funny comments. Some people don’t know why others may need to sit that look capable of standing. Also, stop selling some elderly people short. I know 60+ year olds who do triathlons- do they NEED a seat. I ran Dopey and Marathon Sunday heading back to the hotel after 65k steps, I needed to sit. I get the moms holding babies, but the rest meh.
CJ
Ouch! ☹️
These comments offer opinions regarding a problem Team Disney Orlando needs to address (and it’s all on Disney!) along with park guest behaviour (this is why we can’t have nice things!)
_understaffed (too many placed on unpaid furlough went to work elsewhere and never returned to work for WDW)
_underpaid ($11 an hour driving a bus? double that and you will have the professionally trained working for you doing a responsible job)
_ undertrained (all staff require constant retraining when situations require changes to be made)
_undermanaged (management needs to quit hiding behind a desk and take responsibility by physically being there to supervise)
_no security on site where it should be (security staff telling you where to line up, when to board, and where exit – there comes a time when closed circuit cameras capturing what is going on are not enough)
The rest comes down to the common courtesy (and lack of courtesy) by Park Guests –
_pushing and shoving
_cutting the queue lines
_threatening others
_not offering their seat when they can
_cranky behaviour (access to a cheap snack & soda, or coffee is needed)
_Disney fan cliques (rude and disrespectful)
_strollers hitting guests (having a toddler doesn’t entitle you)
_ not yielding to elderly and handicap (show some respect please)
I’m on break from Disneyland until moral improves (having a better time at Knott’s Berry Farm).
Deb
Really, what planet are you on? A mother with a 2 year old probably will have to hold that child the whole bus ride back to the resort. Strollers have to be collapsed. You should try to maintain your balance while holding a 2 year old. I am elderly and use an ECV. And if the handicap spaces are filled up on the bus, I have to wait for the next bus. You are just a rude individual that has no moral compass at all. But you know what they say, what goes around comes around. My god, it is people like you that are ruining Disney.
Melissa Turner
We went to Disney World in 2013, 2016 and 2021. We drove a car (staying offsite) and parked each day in Preferred parking. It was an additional $45.00, Not using Disney transportation was a great time-saver, not to mention everyone in our party had a seat.
pattimarie
Replying to Scott Lee–I’ve been listening to calls to raise prices to lower the crowds and the lines for more than 10 years. There’s a logic to it–if you raise prices less people will come. Supposedly. But I haven’t seen it work. And even if less people come, Disney has ways to deal with that–less employees operating rides and less cars or boats put on the ride. Therefore there are still long lines. Also less workers in restaurants and stores–so the same or longer lines there too. This is exactly what they do when they are predicting a slow day, and if the attendance trends get lower with higher prices, then they will just have less employees there everyday. If you think they care about your experience and how long lines are, their actions prove you wrong. Over the last 15 years the guest experience has gotten worse every year. The employees have been less supported by having enough staff to handle problems like the ones in the article. So, historically the last decade or so, the prices have come up drastically and the crowds and lines have stayed high. Raising prices doesn’t work.
Queen Boudicca1
This was all on the bus driver / Disney. It’s no different than when a new line opens at the supermarket. Disney needs to have someone there directing things or the bus needs to wait and pull into its proper spot.
Ls
Unfortunately many people these days don’t care about anyone but themselves as long as they get what they want, it’s very sad
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