Disney Guests Speak Out on Others Abusing Free Disability Service - Inside the Magic

Comments for Disney Guests Speak Out on Others Abusing Free Disability Service

lightning lane signage frozen

Credit: Inside the Magic


  1. Chris

    Those that use a DAS still wait their turn, they are just provided an alternative method of waiting.

    And they are not provided a private method.of boarding.

    DAS is absolutely essential that for many to be able to have EQUAL access to the attractions, which is what ADA requires.

    If you really have that many issues with people with disabilities that you resent them being provided equal access, you should be the one to stay at home.

    1. Karina

      There is no unfair advantage to those using DAS. If the wait time is an hour, they wait an hour. But it may be on a bench instead of in the line. If you have a problem with people with disabilities using an accommodation, then you’re the problem.

  2. Tammy

    I see what you’re saying, Will – and I do agree, to an extent … I used to feel the same way, honestly, until my husband was badly injured and can’t stand for too long or ride certain rides that jar him around (he really misses coasters!) … But he also wants to experience theme parks with our kids – and doesn’t want to pay full price for a ticket only to be a bench-sitter all day.

    Trust me – up until a couple years ago, I thought the same thing, “then just don’t go!” – but it’s complicated when someone wants to enjoy the parks with their family … We definitely don’t go as often as before the accident, but when we do actually go to a theme park, it helps our family.

    1. Chris

      And the “just don’t go” attitude is frankly rude and has no place in society today. If someone does have that attitude, they really should just stay home, it will make the world a better place for all.

    2. KB

      So, reading that, and I’m sorry for your husband’s injury, Please Please don’t AGREE with Will… he’s rude, privileged and clueless and makes all feel very insecure about the issues we face, and he doesn’t care.

      1. Curious George

        just curious, based on Will’s post how did you come up with him being privileged?

      2. Tammy

        Hey KB-
        I’m just nice … I’m a mediator by trade, haha … And in my youth, I was probly judgy like him – unwise and selfish … At a ripe old 38 now, and having gone through too many ups and downs to count, I have gained empathy for others that I would have scoffed at before.

        I’m sorry to say that sometimes a person must experience the misery themselves, or be subjected to the situation, before comprehending that they are not the Sun ((gasp!)) … Being ignorant and naive can be changed, but only if they open their eyes to the world around them. That’s me being optimistic – the reality is that some people never outgrow being egotistical, and will forever feel like their desires are all that matter in the world … despite proof otherwise.

    3. Debbie

      Tammy, my husband is in a similar situation as your husband. He cannot stand for long periods of time due to an injury. He is able to walk so does not need a wheelchair. We were at WDW last week and they denied him DAS because his request was not cognitive related. The cast member recommended that he get a wheelchair so that he could wait in line. My husband got pretty upset about it. He is not at the point of being wheelchair bound yet. We were not trying to abuse the system but just save him the pain he goes through with standing still for periods of time. We have pictures of xrays, etc to justify his request. Later on in the day, we thought we should have escalated it to a supervisor or manager but didn’t. It sure did leave us with a less than magical mindset of the “new” Disney.

  3. Tammy

    We’ve used the DAS at a few theme parks in Orlando and Tampa (and also on our Disneyland trip), and it’s such a wonderful program – for those that need it. Like families with autistic children, or autistic adults, or if you have a physical injury (but are not willing to succumb to a wheelchair or mobility scooter yet, like my husband).

    At Universal and Busch Gardens, they still use a paper (with your name printed on it) that you have to bring to the ride entrance each time, and then return according to the Stand-By wait … A few times, this was actually worse! Because after coming back an hour later, we still had to wait in their special line – along with all the people who paid for the Express Pass … which was an additional 30min or so … great for them, but often added to our day. But it’s hard to know until you get into the line.

    At WDW and DL, it’s added to your “Plans” section in the App, after physically going up to the special kiosk person located around the parks. I liked that you didn’t have to go to each ride, just to any kiosk… One choice at a time, of course, but still better than the other places like Universal or BG/Sea World.

    I agree that there are a lot of people who abuse it, ever since Covid took away our Fast Pass option (because, yes, it was like a quiet DAS pass without the extra waiting). I wish it wasn’t an honor system, and that they did require a doctor’s note or something – or a VA letter to show disabilities… If someone has a legit disability, even if it’s a back injury or autism, you’ll have some sort of doctor note that you can get and bring … And if a person is willing to forge it to save them $20 or waiting 30min in line, then that’s on their conscious – I always hope that Karma gets those people… as Zazu says, “Cheetahs never prosper”.

    1. Chris

      By law they can’t require proof and for good reason, all that requiring proof does is make money for scammers that sell fake doctors notes. Don’t believe me? Disneyland used to require proof (back in the 90’s) and there were tons of places all around Disneyland advertising to let you skip all of the lines for anywhere from $5-$20 and all they were doing was selling fake doctors notes. The price would likely be higher now, but that is all that would happen.

      Unfortunately, there will always be those that scam the system and make it harder on those that truly need it, but I do think Disney has found a good balance. They could change where parties of 3 or more have one person and the person with the disability wait outside the queue and then everyone else in the part wait in the standard queues/FP queues until a certain point and have the ones waiting elsewhere join them at that point like some other parks are starting to do, but that just seems impractical and complicated to me.

      And Disney is very serious about the fact that if they catch you lying to get a DAS, they will ban you from the parks.

      Now it will be a trick to catch everyone that lies about it, but if there are a few high profile cases (think the youtubers that were showing how to scam the system, as they are the easiest to catch and will gain the most publicity), people will see and think twice about scamming. The other part of that which is tricky is to make sure they don’t accuse people of lying just because they are having a good day as far as their issues are concerned.

      1. Tammy

        Chris, you’re right … on one hand, I’m glad that the parks are trusting, because of privacy laws and such, and like you said, sometimes people with issues have “good days” and want to enjoy the theme parks on those good days – but use DAS to keep it “good”.

        But that’s been a thing for years – take a good thing and spoil it for those that need it (e.g. EBT, WIC, Halloween candy bowl left on the porch) – abused by those who are selfish and lazy… The Disney DAS system is meant to help families or any individual have a great day like anyone else – well, maybe better because we don’t have to wait in a sweltering queue as long… but even with waiting in a shorter line, our day is still limited by my husband’s pains during the day. I’m grateful for they system – and even if they do add some quirks to it or make it more tricky, we’d still use it in lieu of waiting in the normal lines.

  4. BuyaClue

    Gee, aren’t you special… and clueless

  5. Dave

    I am really glad that Disney had a good system for those with disabilities, and I am glad that they understand that some disabilities are not just visible disabilities. There is also accommodation for those confined to wheelchairs and scooters that is outside the DAS system. I think it is important to note that those are part of this group for certain rides. Many of the rides without good access allow for wheelchair/scooter riders to get a return time without having to stand in line.

    With that said, I think there are a couple of “Loopholes” that I think should be altered to better prevent the DAS and wheelchair access from being abused.

    1. I think there must be a limit to the people in your party that are riding with the DAS member. I think there already is, but I know years ago there was a scandal about folks getting together and paying someone in a wheelchair to go with their group of 20 to get access without standing in line.
    2. I think as part of the DAS process, the “Additional Party Members” should have to also be interviewed and specifically linked to the DAS member.
    3. There should be some way to prevent guest using DAS, or wheelchair reentry from riding another ride while waiting for their return time. I personally know about this because we used this tactic (NOT purposefully) when my mother-in-law was on a scooter and would get a return time for one ride then we would stand in line for another or the same ride while waiting for her return time. While we did this once, I think this is the abuse that I would be worried about.

    No one wants to stand in line. I think we can all say it is not the waiting for the ride that is annoying, it is the way we have to stand. For years I have ranted about the need to a better “Line” system for all rides that allows you to sit and cool down while waiting. I had thought that maybe boarding groups would help solve this, but it really hasn’t. I would rather sit in a stadium area for an hour until my “number” is called and then ride right away than stand for 30 minutes in a start/stop line.

    1. Kim

      Dave, it’s 6 people max and their passes are are linked. You must have disabled person with you and their picture is attached in their system. They can only do one ride at a time. They wait the same amount of time they would be in line, but gives them the the ability to safely wait as they attend to the needs that prevent them from waiting on lines.

      1. Val

        I was there in October where a party of 14 was able to use the system together. I hadn’t heard about the letters she dropped so I asked if there was a system available for timed booking. She kindly explained she had a single diabetic kid and the rest was a family reunion, but it enabled them to better plan meals for her.

      2. Kate

        Someone I know was there aeveral months ago (before Genie and Lightning Lanes) with a very large party. She had DAS and a wheelchair (honestly her issue was she couldn’t stand for long periods but had the wheelchair and I thought that you couldn’t have DAS if mobility was the issue and you could still sit in your chair). She went on several rides with her entire party – 26 in all. And every person was allowed to walk on with her instead of wait in line. When she told me about her experience I told her I felt she was abusing the system. She said…but they let me.

        1. Tammy

          Kate – you’re right, she was totally abusing the system by double-dipping for her group. We went to Disneyland in October, and for my husband’s limitations, we used the DAS. The CM asked if we’d rather use a chair/scooter, but my husband was having a “good” day, and we’d just rest a lot.
          I was the ‘runner’ to the kiosks in the park for the family, and would get our four passes linked to the next ride. The CM was diligent about asking if the DAS person was also riding – because if not, then no pass was given. At the ride entrance, they also made sure that my husband was riding – he had to be first. We are just a family of four – but when I see those huge groups use the DAS (or for a scooter/chair), it boils my blood… Busch Gardens and Universal has a limit of 6 per paper pass, so maybe Disney should limit theirs to 10. I get that large groups travel together, but even when we had a huge group at the Busch Gardens Halloween thing, we split up and didn’t try to scam on the “6ppl rule” – our friends had to wait or find something else to do… but maybe we’re not the norm.

  6. Dave

    All I can say is wow… I bet you want to remove handicapped parking spaces at stores too… I think this is the kind of trash that makes people get red faced angry. People with disabilities should be able (Within reason) to get to enjoy life just like anyone else. It is not like they choose to have a disability… Try telling a vet that it’s their fault they got a leg blown off by a roadside bomb.

  7. Danielle Blakey

    As a mother with a special needs child that uses this system your comment appalls me. With the DAS pass we do wait our turn, just not in the conventional line. We are given a return time equal to that of the standby line PLUS ten minutes. When returning we then enter the previous FP or new LL line to enter the ride. Yes some rides have different access points through the exit so it is easier to load his wheelchair into the wheelchair vehicles without too much disruption to the other guests riding.

    We’ve actually had my son not want to ride anything else in a day and want to leave due to people seeing his wheelchair being loaded and making comments such as “so this is why our ride was ruined” because it was paused temporarily to load his chair in. Something we try very hard to avoid as we know everyone is paying the same if not more to be there than we are and they all wait their turn too.

    This type of attitude makes me so upset as Disney World is quite literally one of the only places we can take him that he gets to experience the things like most neurotypical kids get to enjoy. We paid over $1000 this past year for a single day at Universal and were severely disappointed he was only able to enjoy 3 rides out of both parks. As a grown adult I really hope you never have to experience something like this and can understand why your comment that “they should just stay home” is so wrong. Just because someone has a disability does not mean they shouldn’t be allowed to experience the joy in life as everyone else and always have to stay home.

    1. Debbie

      I am so sorry to hear that your son had that negative experience and it impacted him in that way. Whatever happened to kindness and understanding?

  8. nopenopenope

    To be clear, even with DAS, you still have to wait the same amount of time as standby PLUS 10 minutes.

    Let me repeat, in a different way.

    DAS is NOT lightning lane. DAS is standby PLUS 10 minutes, but you do not stand in the standby line. You get a return time which is LONGER than the standby line.

    1. Kate

      I’ve been reading posts on Facebook where people are getting their return time and then going to another ride and standing in line for that one while their return time ticks down. If they can wait in line for one ride then they can wait for the one they got the return time for. Or they all go grab lunch and relax while waiting for the return time, or go shopping.
      I feel like DAS is an important service, but there are so many sneaky and selfish people these days that the system is getting abused.

      1. Kate

        My son is autistic and cannot handle lines over 10-15 mins long. He cannot stand still for longer than that and has to be in motion due to his inability to sensory regulate and his anxiety. We use DAS and will get a return time for rides that have wait times greater than what he can handle and we will go do something with a short 5-10 min line while we wait for our DAS time. That’s not abusing the system, sorry. It allows him to be able to enjoy rides he can’t wait 20, 30, 40+ minutes in a stand by line for.

        1. Jen

          I came here to say the identical thing 👍

  9. Ruth L Bowers

    I am definitely one of those people with a non-visible disability. I am undergoing chemotherapy for metastatic breast cancer. However, I do not look like I’m going through chemotherapy because the medications that I am on do not cause me to lose my hair. However, the one drug makes my bones very achy and all of the drugs tend to give me diarrhea. For those reasons I am unable to stand in a line for more than 30 minutes. I am able to blend in most times but there are moments when I have to quickly find a bathroom or need to find a place to sit because my bones have suddenly decided to ache. I used to be able to use the fast pass to help hide some of the things that I am going through but now need to take advantage of the disability access service.

    1. Tammy

      Ruth – I feel for you … not directly, but my mother went through all of that (before losing her hair). She’d smile through the pains, and was so grateful that I made her use the DAS on her last trip to WDW – before Covid, because we were also using the FP’s in conjunction, and it made our day so much easier for her. I know for sure that if we had only had the FP’s, which had its own drawbacks, there is no way we could have done as much… We were resting in the shade a lot, and she needed lots of potty breaks and water – so I know that without the DAS, our day would have been without rides because of the wait times. Everyone has their own personal reasons for using it … I just hope that the ones who abuse it realize that they may be jeopardizing the program for the ones who rely on it.

      1. William c lempea

        Are you serious!!!! My wife and I have a son on the autism spectrum. We have been to WDW MANY times. We have used the old service where you would go to guest services to get your pass. Explain to me and other readers WHY if you have a child that can not stand in a long line or noisy environment for extended periods of time they should not be accommodated for? We would use the pass when he would be getting tired or over stimulated. We NEVER abused the pass. If he could stand in the line we would. I find your comments extremely offensive. I hope and pray you never have a child with a disability. Or maybe you should so you will see and appreciate what people have to do and be thankful for things like the DAS that Disney offers. Just because people have a disability does not mean they should not be able to experience an amusement park

  10. Adina Long

    That’s a reply of someone who is clueless. I’ve been going to WDW since 1976. I am not going to stop because my body is shutting down because of the disabilities I’ve acquired from my time in the military and from being living Organ donor. DAS doesn’t allow me to skip ANYTHING. I wait, just not in a regular line. Please don’t speak on something you obviously know nothing about and may you be lucky enough to never have to actually know about it.

  11. GOD

    To the people who say people should just stay home so the normal people can enjoy life should just stay the buck home and never leave ever again the world will be better off with you staying home forever

  12. Terra

    Wow 😢 You’ve probably encountered my sons and I entering with a DAS.
    I’m sorry we can’t fit into your perfect world.
    Not that I have to explain anything to you or justify myself to anyone.
    Just know that when you “saw us” and more than likely rolled your eyes…
    That there is a 15 year old (my oldest son) whose been battling an autoimmune disorder for 6 years.
    Numerous rounds of low doe chemo…
    2 bone marrow biopsies…
    Immunoglobulin infusions every 8 weeks….have left his immune system weakened.
    He exhausts easily. His joints are quite painful fairly often. Standing for long periods can be debilitating.
    Add on autism and sensory integration disorder and everything is compounded.
    Then 3 months ago my sons’ father unexpectedly passed away.
    His body was found several days later.
    C-PTSD has crept into his (well both of my sons) life now as well.
    So there’s that.
    Nope we won’t find another hobby for your convince.
    At this point Disney is about the only thing we look forward to in life after our horrible loss.
    With that, I send out much love and light to you that you never experience such health challenges and loss in your life so you may enjoy what you like to do.

  13. Tony

    I’m a disabled veteran with PTSD and I have issues with crowds after a suicide bomber incident in Afghanistan but I have never used the DAS pass, because I don’t need to. I got in an argument with a friend the other day that uses DAS for his “anxiety” because I told him if I don’t feel like I need it then it’d be abusing the system if I did and he said “well if there’s a system designed to help you enjoy the parks fully and faster then you’re a fool for not using it”. I told him that if that’s what he thinks DAS is for then he is very wrong. Unfortunately, I believe there are a lot of people that see it that way. I realize not all disabilities are visible, mine is not, I had a panic attack watching Harmonious, so I don’t judge people that use DAS if they need it. But it’s absolutely a system that’s being abused.

  14. Rob

    I was at WDW this weekend. They are squashing a lot of the absuers of DAS. They are approving DAS in the park and I saw in my 20 minute wait to get my DAS at least half the line was sent away. The new line in the sand is: DAS IS NOT for mobility problems. They explained it too many a upset person, that their crutches, broken leg, ankle, foot, etc or injuries are NOT DAS eligible. If you say you still got yours then your lying or lied. They are being very strict with the Mobility issues (including if you have a wheelchair, or scooter) are not for DAS. If you try another reason, they will turn you away or ask for proof. I was in line behind someone and again I saw several people turned away.
    DAS was great for my family and I. We got on every ride we wanted, including ROR, Smugglers run, Ratatouille, and Mickey and Minnie, and at the pace we enjoyed. If you have young kids it may not be the best because they like to go go go. But for middle aged adults that qualify for it, it’s perfect. And honestly for the week I was just there saw very few people using DAS (you’ll know who they are the first time they scan at a ride it will blink blue before green)
    I think Disney is getting it right. I saw very few people using it.

    1. Rob

      Just to clear up, we used the virtual queue to get Ratatouille. Not DAS. But since we had DAS we were able to go through a different line queue for the ride

  15. Nancy

    I don’t understand why Disney can’t ask to see your social security disability papers showing you are on disability? I understand that not everyone is on disability but I think that would help !

    1. ND

      Almost no one who qualifies for DAS is on disability. Frankly, almost no one with even the most debilitating conditions is on disability. The standard for qualification is much higher than most people realise and the restrictions are such that even people who desperately need the help don’t apply because it’d mean, say, having to sell their home.

      There’s also the fact that physical disabilities—one of the few ways you’re likely to qualify for disability assistance—aren’t supposed to be covered by DAS. If your issue is exclusively being unable to *stand*, you’re supposed to use a wheelchair or scooter. That’s not always enforced, but it’s another reason trying to verify via social security would effectively mean getting rid of DAS entirely

  16. Kirk Hilles

    I haven’t followed extensively, but I BELIEVE that all new systems are better than the ones from 10 yrs ago when a group of 10+ would bring granny just so they could all go in the handicap line. That was beyond infuriating.

    As long as it’s that person + 1 other person it shouldn’t affect anybody.

    The abusers are the ones that you should be mad at.

    1. Tammy

      Yes, exactly! Some years ago, one of my biggest angers was when we once stayed at Pop Century, and were waiting in line for the MK shuttles … And suddenly, from the left, comes a very large group and one old lady in a wheel chair. All of us waiting in line, in the hot morning FL sun, painfully watched as the 20ppl get on the bus ahead of us, filling it up, and then watch it drive away… This was before they crammed it to the brim. I was livid … maybe if they had actually been waiting with us all… but, no, they were just walking up as the bus came – great timing for them!!! And I did come across the group in the park … on Pirates – and I still remember, to this day, how I witnessed the family come up through the exit side and take up like three boats (the old lady could “transfer” to the boat seat)… I was seeing red, even though I had used a FP for it. Complete abuse of the DAS privileges – using the one lady to accommodate the entire group. Did they all really need to be riding the same ride at the same time? I’ve been to a park in a “large” gathering before, we split up!

      That all said, I am 100% for the wonderful system, and we use it ourselves for my husband’s physical limitations … but we’re just 4 people, not 20. Other parks limit the pass to 6, and it must include the disabled person. But Disney loves to promote the large gatherings ($$$ for them), so I am pretty sure they will not put a limitation to the numbers. As long as the Disney Experience App has all the names on the list, all 20ppl will be set to take advantage of Granny in a wheelchair.

      1. Sara

        No its been limited to 5

        1. Tammy

          Sara – I’m glad to hear there is a limit … I guess Disney did realize that it was getting ridiculous … However, I’m wondering if it’s the CM’s themselves who allow it – trying to add that “extra magic” for people. Which I can see happening, tbh, because we’ve had CM’s do sweet things for my family, even without asking! That said, it might be the nice CM’s who are enabling the bad behavior, too

  17. Ashley Fitzgerald

    My 4 year old daughter has cancer and with the pain she’s in she’s unable to be on her feet for an extensive period of time. The DAS allows us to bring her some joy during a hard time, and make memories that her family will cherish. People look at her and assume she’s healthy, so comments were made when we went. Do I need to tell everyone she has cancer? Or should people recognize that they don’t always know what others are dealing with, and leave them be.

    1. Tammy

      I’m so sorry you are going through that, I can’t even imagine … And you’re right, that families like yours depend on the DAS option so you can make the same memories as everyone else! Good friends of ours use the DAS for their sons, who have moderate Autism, and cannot be in the heat too long and get anxious around crowds (and yet, they go to WDW, haha) – but the boys LOVE going and it brings them so much joy that the parents endure all the frustrations and burdens to make the kids happy… it’s what parents do, haha. If not for DAS, there is no way that the family could go! I hope your family can keep making those memories for a very long time 🙂

    2. Debbie

      So sorry to hear that your daughter and family have to experience people making negative comments. There is a true purpose for DAS and thankful that Disney does allow it so that people who truly need it can use it. People think it gets you to the front of the line, but it doesn’t always. Sometimes it just puts you into the LL to reduce your wait time.

      I hope your daughter and family have many magical moments in the future at WDW.

  18. Daniel

    Have no problem showing medicial paperwork from a my Dr.

  19. KB

    Will…..So, because you have issues watching people need help, you think those who can’t stand, sit, or be around others, they don’t deserve fun too???? Wow, you’re genuinely rude! You are the reason people afraid to speak up and ask for help. I feel sorry for you!

  20. Jeff timmerman

    Um yeah if you use DAS you still waiy the same time everyone else does so not quite sure what you are getting at…

  21. Bebe

    Those that abuse it should be banned, I have seen a legitimate DAS use his pass for his family. It should be used to allow the DAS to cut the line with one and only one caretaker.

  22. DisneyDreamer

    We need to go back to Fastpass. I have not been to Disneyland for over a year or two and hearing about using genie+ or lightning lane sounds wrong to me. My biggest concern when using phones is that the service eats up the battery quicker and could die anytime. Plus it’s asking for extra money than we already paid for tickets to attend the parks. Call me old-fashion but I prefer using my tickets to get fastpasses at different time schedules than paying extra for Disney magic. Don’t you agree?

  23. Mel

    It’s really sad how many people think they can judge whether someone has a disability by looking at them. Not a disability, but I was injured in an accident days before our last trip, and couldn’t walk for more than 5 minutes or so. Rather than cancel at the last minute, I rented a scooter. I received so many dirty looks, and overheard so many people talking about the scooter. I look about two decades younger than I am, and appear healthy, and people were really rude about the scooter. Total strangers judging, when they had no idea. I didn’t apply for DAS; I know not for mobility, just saying you cannot judge a book by its cover.

    1. Tammy

      I must admit, long ago I used to be guilty of judging someone like you – people who look perfectly healthy/fine and using a scooter … But my perspective changed when a friend of mine (age 30 at the time) had emergency surgery in her ‘girl’ region and could not cancel the family trip to WDW… She used the scooter and said it was so embarrassing, and she was getting dirty looks from people all day. She said that if not for her kids and husband distracting her, and the fact that it was $$$ for the 3day trip, she would have cancelled it or stayed in the hotel the whole time. I’m sure it’s the same feeling for the people who are over-weight, who use the scooters to make moving around easier for them… They are just trying to enjoy the parks like everyone else … but the ones who ram into your ankles and don’t apologize – I can’t smile at them, sorry.

  24. ND

    It’s concerning how many people seem to think that “in need of access accommodations” is synonymous with “fully dependant and potentially only out of the res facility for a fun outing”.

    DAS allows up to six in a group to ride together because—gasp—people with disabilities have families. The most commonly used example is an autistic child with their parents and siblings, but parents themselves can have need for DAS. I’d love to see anyone who thinks there should only be one “caretaker” try explaining to a three year old why their parent/sibling doesn’t have to stand in line with them.

    Yes, it does seem like some people abuse the family aspect. That’s not necessarily true though. If two of your 12 person family reunion have DAS, you can schedule everyone together on the two passes. Personally, I think a day of trying to wrangle even 4 people at Disney sounds like torture, but apparently some people enjoy it.

    No, you’re not supposed to use DAS for mobility issues. Not everyone you see getting a return time is using DAS though. Some rides still aren’t ADA compliant 30-some years later, so people using wheelchairs/scooters are given a return time to go through a separate entrance/through the exit. They’re not cheating, they’re being denied access to the regular standby line.

    Similarly, getting lunch/going shopping/watching a show are not bugs. They are features. No one’s abusing DAS by doing exactly what the system was designed for. Loud, crowded, enclosed spaces with no easy way out exacerbate everything from PTSD to autism to IBS. The goal is to allow people to enjoy Disney with the same level of stress and sensory overload as everyone else, rather than simply opting out because worrying about whether or not you’ll be able to make it to a bathroom in time is too exhausting.

    Don’t like that? Think it’s unfair? Press Disney to design their parks with access in mind. Make accessibility as important as structural safety. As it stands, Flights of Passage is in outright violation of the ADA despite being built less than a decade ago and based on a movie where the main character uses a wheelchair.

    1. Martha M

      Well said.

  25. Iwoukdkillu

    If you said that to my face, it would be the last words you ever spoke.

    1. DLand

      🥳🎉🥳🎉🥳🎉🥳🎉🥳👏🏼🥳👏🏼🥳👏🏼🥳👏🏼🥳👏🏼🥳👏🏼Ditto. Stop giving this guy your Attention everybody. He has NO BRAIN 🧠 PERIOD………

    2. VDog

      Ok, no need for 10 year olds speaking violence on here. one immature comment doesn’t make your immature comment any better.

  26. Jamie

    “Infringing on the rights of the disabled to control the dishonest is not the solution.” -Joaquin Juatai from PTSDog

  27. Lawrence Lewis

    I got the same reaction when I mention the explosion of those SUV strollers, and mobility scooters I saw on a recent visit to WDW. I haven’t been in 10 years and I don’t remember there being so many.

  28. Ernie

    What the problem was back some years ago- was a scam going on – people paid a person with disabilities to get in line with families- to by pass so you have a non family member bring in a family to pass by – the system: the guest going today remember the media coverage or story told to families through the years- I’m sure people have no honor when it gets you through faster- they even brag about it : the line is a great idea unfortunately- those out there always want to beat the system: just have to rely on Karma

  29. Sue

    Has someone who had to use a wheelchair I can honestly say Disney’s treatment of handicapped people has gone way down the tubes. They need to do something to improve that. It is extremely difficult to go through a line with a wheelchair. Back in the day, the wheelchaired person went in through the child exchange or exit and waited for their party. Cast members assisted with getting on and off. I get more respect at Universal.

  30. T. J.

    Entirely wrong attitude. Instead of going to the parks and having a wonderful day, making memories with your family, you worry about the people “cutting” in front of you. That seems tiring and sad. Maybe Disney is not for you….

  31. Sue

    Will I hope you or someone you know doesn’t become disabled. But as far as people abusing it yes there are. I just whisper I could ask them how would they like it if they where really disabled? You see if all the time time buy fake parking passes they sell on Amazon so they can park in the handicap bc Disney doesn’t check. They buy fake service dog vest from Amazon so they do t have to leave there dog alone. Trust me nobody wants to be disabled but there r people who really are. And yes it’s sad to think some pretend to be . But if they only knew what it’s like to not be able to do things others can. And yes there are a lot of kids that may look like they are ok but in reality they have autism and can’t wait in line or stand still. Or will
    Have melt down . So yes it makes it much easier for there parents not to stand in line and come back at a certain time. But then you have the ones who love to abuse it.

  32. Bobbe

    We witnessed this two weeks ago! An entire young family (3 teenagers+parents)of rented scooters in order to get head of line privileges: The parks are so packed with these scooters, it’s difficult to navigate the parks.

  33. So my daughter broke her foot and is awaiting surgery. She can’t put any weight in it. We went to customer service at 2 different parks and was denied DAS. They said they do not honor mobility issues anymore

  34. Martha M

    As a person who uses DAS I am sorry if you see me walking up with my service dog, my husband and my now 18 year old daughter. It is rare when I need a wheelchair, I try to do as much walking as possible. Standing in line for over 30 minutes is just not an option for me. I do agree that I see people abusing the system, but also you sometimes cannot “see” the person’s disability. Just hope that those using DAS are truly in need of it. It would be a shame if it was taken away. There are those of us who truly need it.

  35. Edward Davis

    We went to Epcot on Sunday and Magic Kingdom the day before. I am disabled and incapable of standing for more than 5 minutes. Upon entering the lightning lane on 3 occasions at Epcot alone there were groups of people talking about how easy it was to abuse the new DAS system and beat the lines to get on the rides faster. My wife is disabled also and the cost of the motorized wheelchairs is stifling enough let alone having to listen to these people bragging about how easy it is to beat the system and CHEAT those who Really Need to use this service. After all these years of Disney loyalty you’d think we could go and use the DAS service without having to wait in line behind people who don’t need it but just want to get to the front of the line faster. Being a Disabled Veteran I am appalled that Disney allows this to occur.

  36. Lester

    I am a right leg amputee. I visited Paris Disneyland a couple of years ago. I checked before leaving on the trip and was informed that I needed a letter from my doctor and a handicap parking pass to get DAS approved. I took that documentation and it was closely checked over, but they did approve it for us. Showing them the missing leg was not enough.
    I’ve never had an issue with WDW. And it really is appreciated.

    1. USA HIPPA laws say no one can ask you for health info. One of your doctors cannot ask another without your written permission. Maybe it’s different in Europe. Here you just need to ask for a guests disability/assistance pass. But, the queue is usually pretty busy in the morning, and you may have to wait an hour or more to get a pass. So how much time have you ultimately saved? Those that truly need it must wait. Those who don’t are too ignorant to realize that they are waiting an hour to save 5 or 10 minutes in the quick queue. Plus the overlap for truly disabled versus the ‘cheaters’ is minimal. I’ve not seen many phys or mentally disabled lined up to board the more intense coasters and dark rides. Not that I would notice, look out for, or really even care, unless they brought it to my attention first.

  37. Benjamin Collins

    Disney will also not give out DAS to a Guest with mobility issues if they are in a wheelchair or ECV & R able to sit in their vehicle for the duration of a line.

  38. KenR

    Given the choice between waiting in line for an hour or more with a healthy, “normal” child, verses having a child with a lifelong metal disability that allows the family to use a lightning lane in a theme park a few times a day when visiting, I choose the first option with the long wait and “normal” child. And instead of being a callous jerk, and suggesting that the family with the unfortunate, and lifelong challenge of dealing with the disabled child, should “find another activity because theme parks aren’t for them”, I won’t begrudge them for getting to board a ride before me.

  39. Tonia

    There are people like my son that have went to Disney for the last 12 years of their life and then suddenly end up with a syndrome that causes blood pooling, passing out, fatigue among other symptoms. With accomadations including things like DAS pass he wull still be able to go and enjoy, like he has all his life. He shouldn’t have to miss out on Disney, like he has to miss out on lots of other things, because people think he should just stay home. You never know what is happening in someone’s life.

  40. Happy Dad

    I am sorry you feel this way….But I would gladly, and without hesitation, trade my son’s disability, with you or anyone who is normal and stand in line for 2 hours for a ride at a theme park. There are not too many things he gets to do in life that is fun…. Disney is one of just a couple of things he gets to do and enjoy that makes him very happy.

  41. Rachel L Smith

    I used DAS at Disneyland back in September because I have a bad hip. I’m okay with lots of walking because as long as I’m able to move it’s fine. But standing still for more than 30 minutes gets very painful. I only used it twice but it was a big relief having it in case I needed it. I also plan my trips during off times with crowds because of my hip.

    While in line the first time I used it, the people behind me were talking about how easy it had been to get it so they could use it like a FastPass. I turned around and told them they had no right to do that and how dare they.

    I for one am glad they’ve tightened it up a bit. There’ll still be people abusing it but hopefully it won’t be as many. It’s much easier for me to wait 45 minutes while moving around than standing in line.

  42. Dj

    Actually my son is autistic. Can not be fixed or controlled. Sorry for your inconvenience. But I did purchase the plus. And going next week. You need to stfu

  43. Dj

    Wow. All these comments and you have nothing else to say Will. Coward

  44. Back in the day, people would come to the parks with a rented disabled person. Good job, paid to have a good time. Now disney is asking for registration prior to the visit. That may keep people from renting disabled people.

  45. DLand

    Ok, so let me get this straight. Since I Have to ride in either a Wheelchair or my EVC, I am know longer able to get a Disability Pass or whatever it is because I can SIT???? So because of my Physical/Bodily Disability I can’t use one??? IF that’s TRUE, Disney will end up with Law suits for Discrimination to the Disability Act (ADA) because Who are they to say who Is Disabled and Who’s Not Disabled. Ever year, it gets HARDER & HARDER BEING DISABLED. Then people wonder why So many assisted subsides are happening all over the place. I should know, because I tried taking my life back in June of 2017 because I felt I was becoming such a “BURDEN TO MY FAMILY” and to society as this gentleman states that WE WITH DISABILITIES ARE TO “HIM” and the world.

  46. Jill

    Im an avid park person. I had a horrid motorcycle accident ( as passenger wearing all protective gear). Luckily, i was able to keep my leg after 5 surgeries. My arm also healed pretty good. I am sooo thankful that Disney has the DAS. With years of work/therapy, i may not seem too bad to those that dont know me. I am able to make transfers. I cannot walk the complete main street without being overly tired. I cant stand for 15 min. On my good leg alone.
    Im thrilled i havent had to stay home as others have suggested. I was wary on how the DAS system would be. I hate that people may think im “faking”. i am fairly young.(56 yrs young) The parks bring such joy. I can be a “normal” participant in life still. Yes, remember, you dont know what else is going on in a persons body. Thank u disney. Practice compassion all. TY

  47. Dee

    I have been using DAS for the past 5 years due to a back injury with severe nerve pain. I AM able to walk, but standing in one place for longer than 10 minutes causes unbearable pain down both legs and I have to sit for 20 minutes and take meds to relax the muscles. It’s not a visible disability, unless you see me in this pain. DAS enables me to have an enjoyable day at Disneyland like anyone else and accommodates my disability with Not having to stand in lines. If they had seating in lines, which IS needed, then I probably wouldn’t need DAS. Without DAS I could do maybe 2 hours in the Parks, with it I can plan my day accordingly to the nearest rides and shop, ride another ride with a short line ( which they ENCOURAGE) OR sit and relax until our call time.
    DAS is a BLESSING for me And others who otherwise couldn’t do much or be miserable in pain all day. They allow only up to 6 in your party to use it, but it’s just my Husband and I. I have a Handicap placard and have shown that paperwork as well as my other Handicap access cards to State and National parks. Never had a problem. I do NOT need a wheelchair or scooter, and couldn’t use them anyway because sitting for a length of time causes the same nerve pain.
    Please don’t abuse the system. It works for those of us that truly need it and allows us to have a good day for our mental health, helping to take just a bit of the everyday burden of pain away for the day. Yes we are Magic Key zholders and visit once a month. Days I have to look forward to of getting out and still enjoying my day with my Husband in a place we Both Have grown up in and are able to still enjoy together.

    1. Seats in a queue is an entirely different problem as way too many guests would use them not just as a picnic area, but as a baby changing station as well. Wanna double the price of a $150 admission? Hire 4 park services employees (2/shift) to keep queue seats sanitized at every attraction. I’m sure it’s been tried before, but way too many guests are unable or unwilling to clean up after themselves, even with a garbage can 10 feet away. And don’t forget: every body fluid must be treated as a bio hazard. That is a pre-Covid standard.

  48. Dave

    Will, If Disney’s DAS policy annoys you, just don’t go!

  49. Gina

    It’s makes me very mad to see this abused. I’ve been in a wheelchair for 23 years and would loved the ability to walk again. It upsets me to see people who just want a no wait or shorter wait line. My husband says not to let it upset me, but it does. I don’t think Disney can ask if you really need this service. Some people would be offended. The people offended are probable the ones who don’t need this service. But please be patient with us who do need the service. It is nice to see people who respect those who are really disabled.

  50. Denise Poland

    Wow….just wow! Your comment is uneducated and so prejudice. I hope you never need to use any DAS services ever, but understand this… guest who do use the service still wait . It is just not in the physical line, but a virtual one. And just my opinion, but after all the Hell some people have gone through in their lives with challenges, I am happy that Disney is a place they can go and leave their cares behind- at least for a little while!

  51. CJA

    I can promise you that every person with a disability would love to have none and be ‘normal’. Your disability seems to be a hardening of your heart.

  52. Jill Johnson

    You haven’t got a clue about people with autism and sensory issues mate!

  53. As a long term large park TM who is also disabled, let me start by saying that communication is key! Does your group include someone who cannot remain in a queue for long periods? Speak with the attraction’s greeter. Still unsatisfied? Ask to speak to their lead, supervisor or manager.
    Annoyed by a large party getting access to the upcharge/quick queue? Rest assured, there is a reason. We really do try to accommodate anyone and everyone who asks, while being fair to our healthy guests. If you really need to find a reason to complain, question why celebrities can shut down an attraction for an hour. But remember, they just want to have a fun time with their friends and families too. And if they have strangers approaching constantly on their day off from entertaining, their day can be ruined. Bottom line, don’t get angry, just communicate your concerns. Don’t wait until the end of your day to complain to guest relations, send someone who is going to skip an attraction mid day when GR is less busy. But here’s the best advice I can give: In Florida, Xmas is our busiest time. Followed by early summer/ July 4. If kids school starts AFTER labor day, the last 2 weeks of August is the the best summertime window to visit. And late March, April and May the air and water temps are good too. But remember, the team/cast is your best source of info. They’ve been briefed on all sorts of info before their day begins just so they can be more helpful to guests!

  54. Casandra Garcia

    No my son has autism and is legally disabled , he should not have to wait he is mentally and physically unable to do so! We will gladly come at a appt time , or ppl with medical issues cant wait in a 2 hr line! Don’t mean they don’t deserve to have a magical disney expierience which is based for kids anyway

  55. Helen

    We are pass holders. We have been twice on the passes. My husband wants to be a ‘regular’ guest so we stand in line. We get there early and on our 1st visit we got on 4 rides. The longest wait was 1 1/2 hours and the shortest was 1 hour. He suffered through it even though I asked him over and over if he wanted to just leave. No one would know it by just looking at him. He has 2 metal rods in his back holding his lower spine. His upper spine has ‘relaxed’ and he is permanently bent forward in his stance. His right leg and ankle are mostly metal. When we got home he was swollen and in pain. We WILL be asking for DAS on our next trip. You can’t always judge a book by it’s cover – I am glad that DW is offering this feature for people like my husband.

  56. eards

    I guess that includes disabled vets and children with disabilities?
    Go do some volunteer work.

  57. Kate

    What a gross, ableist comment. People with disabilities that use DAS do not cut in front of you in line, they simply wait somewhere else for the same amount of time as you wait in line. They most definitely should be able to enjoy rides and theme parks just like you. You are the problem and maybe you shouldn’t go to a theme park if you have a problem with people using a service meant to help them enjoy the parks the same as you do.

  58. Lynn Gustafson

    I hate cheaters, but I not only have mobility issues, I am oxygen dependent. I have only a couple of hours before I must recharge my oxygen concentrator. Be grateful that you don’t have the difficulties some of us do.

    1. Jarvis

      The people I see abusing most of these systems are blacks. Also, they will all jam up elevators, while the handicapped really need them. They and complain about walking when there are escalators just feet away. They think they are funny. It isn’t funny, it’s ghetto. I see it so don’t bother name calling.

      Maybe a crowded theme park is not the best place for someone who can’t walk and is on oxygen.

  59. Larry Moran

    I recently returned from Disney and heard several comments as I stood in line for 90-100 minutes for an attraction. Disney guests are getting fed up with all the changes and certainly now that Disney has started charging for their ridiculous “Genie +” service. My heart goes out to families with handicapped children and am in full agreement that they should be able to access the attractions more easily with the use of the Lightning lanes. However, Does an entire family of 8 have to use that lane when an adult is in a motorized cart, stands freely on their own and then gets on the ride? Sadly, I absolutely believe the program is being abused by some. I’m not happy with Disney’s new Genie service. I think its a big ripoff and just another scheme used to milk even more money out of Disney’s guests.

  60. Clg

    TYPICAL 2021 answer .

  61. Mike Gunthner

    Love the Disney experience app, My sister and I visited WDW Resort in November 2021, had reservations for Fort Wilderness Resort between Nov.3 though 10 from Calif, as a person with Cerebral palsy and walk with a walker/rollator, by using the Disney Experience and DAS App I got on most every ride. Yes, I had to wait to make a ride reservations, just like the FAST PASS and went to the Very Merry Christmas Party on Nov.8…It’s been about 9 yrs since I traveled.. any Ideas for this common problem that I heard since 2013?

  62. Brooke Ashley

    I have it because I need it. I don’t look like I do, but I’d honestly never be able to go to Disney without it. I’ve had so many people accuse me of lying and so many others come up to me and brag about how they “lied to get it too”. They’re going to ruin it for everyone. 😭

  63. Eric

    The das pass isn’t just for people with visible disabilities. You can’t see every condition that qualifies, so this entire article is ridiculous. Who are any of you to determine who was and was not abusing the das pass? Also unless you know how the das works, you’d have zero idea someone was even using it. They go right through the lightning lane. This is a case of people not minding their own business because they feel like it’s not fair. You know what else isn’t fair? Being expected to suffer through the stand by line when then can easily wait elsewhere incase of emergency.

  64. Jarvis

    Exactly. Provide wheelchairs and if you are beyond that, then just enjoy the park. Woke Disney keeps making things worse.

  65. Jarvis

    The people I see abusing most of these systems are blacks. Also, they will all jam up elevators, while the handicapped really need them. They and complain about walking when there are escalators just feet away. They think they are funny. It isn’t funny, it’s ghetto. I see it so don’t bother name calling.

  66. Denise

    One time, while we were there, we saw “Elvis” in an electric buggy and using the fast pass lanes to go on rides and such. Afterwards, we went for dinner at Golden Corral and saw him there walking around with no problems whatsoever.

    That being said, Disney won a lawsuit against them in that they denied such disability services for an autistic child. The ruling said that those that are autistic are not eligible for these disability services.

    Since autism ranges from mild to severe, this is just ridiculous. Our son is severely autistic and non-verbal. When we are out we use a wheel chair for him. We could never stand in any line with him. So, it’s ridiculous that Disney would discriminate against such a disability.

    1. JustMe

      Completely untrue – Disney won a lawsuit where the parent of the autistic adult wanted to have instant access to the FP line rather than wait and return. The ruling most certainly did not say that autistic people are not eligible for the DAS.

      Please stop spreading lies.

  67. BB

    I have concerns with the statement “Disney will also not give out DAS to a Guest with mobility issues if they are in a wheelchair or ECV and are able to sit in their vehicle for the duration of a line”. It seems to imply that those with a family member who are “only” physically disabled don’t matter. Maybe it’s a reasonable point if you can afford to spend all the extra money to shell out the extra cost for an ECV every day. But, wheelchairs don’t push themselves. Someone is spending their whole day, each day pushing the wheelchair all over the park so that another family member doesn’t have to miss out. If it’s going to be the same wait time as everyone else, that person probably deserves the opportunity to sit down and get a little break while waiting out their families turn. That person purchased a ticket too. For instance, I have a permanently damaged vertebrae from being hit by a dump truck 20 years ago. I can get around, albeit with increasing pain over the course of the day and I don’t expect any special treatment. But, if I’m pushing a wheelchair all around the park, I’d be in misery by lunchtime if it weren’t for getting a break during the wait time. Even with those breaks while waiting just as long as everyone else, I’ll be in enough pain to no longer enjoy being there several hours before the rest of the family is done for the day. My point being, it’s also a very taxing day for those who are taking care of the personal with the disability too. So, it’s not just discriminating against one person but a whole family, whether the disability is physical or mental. No one WANTS to NEED those accommodations.

  68. VDog

    I haven’t seen the abuse many are mentioning here at Disneyland. Might be just a Florida thing. As long as Disney is properly interviewing the visitor to accurately determine if a Das pass is needed or not, AS WELL as limiting the number of people that can ride with that person, I don’t see DAS being the problem. Plus, I actually LIKE taking in the ambiance and details of most rude queues. If anything, people who use the DAS service are probably not getting the entire experience.

  69. VDog

    *ride* queues.

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