Yeah. Paying thousands of dollars on a vacation to be a guinea pig for this little upstart company who clearly has no theme park experience should be expected!
Disney should have never embarked on using a system like Genie without building out their own local infrastructure to manage the backend. They are dependent on the too much Amazon cloud infrastructure and they require an uptime level of service that cloud providers cannot supply, especially single cloud vendors. Sure they got up and running quickly with out any decent levels of resiliency. Each large incident costs them more good will that they have to struggle to recover.
I was on the bus headed for Hollywood Studios while the Genie error was occurring. Finally got through and purchased as we arrived at the park. Rise went down just before our LL time and stayed down for over 3+ hours. Got a refund. Very disappointing. We loved Genie for our Magic Kingdom day.
Comments for Disney Genie Fails Again As System Error Leaves Guests’ Days in Chaos
Christopher
Relax, Disney Genie is too new. It’s going to take a while.
James L
Yeah. Paying thousands of dollars on a vacation to be a guinea pig for this little upstart company who clearly has no theme park experience should be expected!
Pete
Disney should have never embarked on using a system like Genie without building out their own local infrastructure to manage the backend. They are dependent on the too much Amazon cloud infrastructure and they require an uptime level of service that cloud providers cannot supply, especially single cloud vendors. Sure they got up and running quickly with out any decent levels of resiliency. Each large incident costs them more good will that they have to struggle to recover.
Sara
I was on the bus headed for Hollywood Studios while the Genie error was occurring. Finally got through and purchased as we arrived at the park. Rise went down just before our LL time and stayed down for over 3+ hours. Got a refund. Very disappointing. We loved Genie for our Magic Kingdom day.
Comments are closed.