I hope the person took his mother’s ticket and went into guest services or whatever they call it and asked for a refund and explained exactly why. Things like this will never get fixed unless people speak up.
I was so aggravated with this same issue so I tried to walk and ended up falling. I have always wanted to go to HHN but I got covid and have had difficulty breathing and exerting myself. After falling my so had to go RENT a wheelchair to take me out of the park and jerks like you would not let us through so he ended up plowing in to people to get out of that place. I love how everyone that disagrees with idiots is a Karen now. I bet you wouldn’t get the chance to call me one to my face.
To all the people complaining about people in wheel chairs and using mobility scooters, I hope that you never have to be in a situation where you have to use one of these items. You never know what life is going to hand you, be it an accident or illness. Most of the people using these devices are unable to participate in alot of things able persons can do. Try to have some empathy. You might be in this situation some day. If so, your tune will change pretty quick.
How about dont go. You shouldn’t be catered to just because you’re in a wheelchair. It’s always packed, it has been for the past 10 years. It’s a theme park… but a ticket, roll around and eat some food and scoot through some scare zones.
Wow Jared, it’s 2021, wheelchair access is MANDATORY now. “You shouldn’t be catered to just because you’re in a wheelchair” it’s not catering, it’s BASIC HUMAN DECENCY. My mother went to regular Universal with a push scooter because of her broken foot and she could barely make it through a doorway and it was with a small stroller sized device. The Wizarding World is even worse, the doors are super heavy, there are super narrow passages, and overall it’s not a wheelchair friendly or handicapped accessible place. Universal really needs to work on their accessibility for ALL guests, HHN or not, it’s not good.
Oh Jared!
We are still in a pandemic and the amount of people allowed in for HHN is way more than they allow during the day. Not only people being rude and not Social Distancing
in lines they also blocking entrance and exits for those in a wheelchair.
There is No need to be calling a disabled person a Karen for telling there experience at HHN.
This person is not asking to be catered to they are asking for Universal Studios to have their employees clearing the ramps and walk ways that makes it easier for someone in a wheelchair to easily move around and enjoy the event.
By the way all public place in the USA is to comply with the ADA Act. Dude educate yourself!
You went to a place that’s always overcrowded and on top of that it was extra crowded because people didn’t go last year that sounds like you should not have went at all and just went and do something else
I use a Powr Wheelchair (kind with a Joystick not the scooters similar to grocery stores) and when I wanted to go during the middle of September, I was flat out told that the houses were only accessible by using a manual wheelchair and that they were not allowing any motorized mobility device in. They even ended up refunding my ticket price because I couldn’t do the houses.
HHN, isn’t very accessible. I did a HHN RIP tour on September 9th, and I was very disappointed.
I have lung disease and I can’t walk far enough or fast enough to keep up with a group, so I use a scooter.
Scooters are not allowed in the houses. Wheelchairs are, but scooters are not.
I needed to get close to the house entrance’s with the scooter, I can walk short distances at a normal pace, so, I was ok with walking through the houses, I called customer service about a month before the RIP tour to ask if that would be a problem, and I was told that it’s not a problem at all and that they have parking spots near the houses.
That was wrong! You have to park your scooter and walk hundreds of yards to get to some of the houses. (the RIP tour takes you through backstage areas) I couldn’t do it, thankfully, my son was with me so I was able to transfer to a wheelchair, get pushed to the house, then I stood up and walked through the house while my son pushed the empty wheelchair behind me.
All of the routes they took with the RIP tour were paved, and there was no reason why I could not use a scooter. I had a conversation with the tour guide about it and what I got back was basically the old “this is how we have always done it” excuse.
There were 10 people in our group, and 3 of us needed scooters. Transferring us to a wheelchair required a lot of extra walking for the group, and a lot of wasted time. We were unable to see the lagoon show, and we did not have time to try any of the food.
The RIP tour costs over $200. This was a huge fail for Universal. None of the 10 people in our group got their money’s worth, and unfortunately, this will be my last HHN.
I’ve been twice on very busy nights and got through all houses without express both times. If you take advantage of staying the entire night and do extra walking to make it to the shortest time line, it’s definitely possible to “do it all” without express.
The crowds die down quite a bit after midnight. Midnight to 2a is when you can get through 3-5 houses no problem.
So first of all, just because you are in a wheelchair or scooter and you want to get by does not mean you should get special treatment in order to do so. The event is very crowded and everyone there needs to move patiently in bottleneck areas, especially in the ride que exit areas as that is usually the location of the restrooms. As far as scooters not being allowed in the buildings, this will never change and not should it. The houses are built on existing real soundstages that have to confirm with fire codes including exits and sprinklers. Imagine if a fire broke out inside and someone’s scooter battery died. You now have a 200 pound gigantic obstruction blocking everyone’s exit from the structure.
I attended Halloween Horror Nights in Hollywood and it was so hard to maneuver around the park with my scooter they had signs everywhere telling you to stay to the right or stay to the left but nobody followed the rules also people would see me coming along with my scooter and nobody moved out of the way for me I almost hit several people several times not by my fault getting into the mazes with super easy they accommodate very well for that it was just getting from one Maze to another maze..and I didn’t even dare to stay in line to get something to drink or something to eat because the lines were so long and people would just cut right in front of me this was my first time attending I didn’t know what to expect don’t think I’ll be doing it next year if there isn’t any improvements.
I went to HHN recently there was a few people in wheelchairs & scooters who decided the wait time was too long and were trying to back up and turn around near the entrance of a line. Naturally I stood aside, gave them room, and waited for them to pass. Unfortunately people kept coming up and trying to get into line and then got upset when they realized the entrance was blocked. A team member came by and tried to clear the area enough for them to get out but people would then see that as another entrance and then cut everyone off, causing even more people to get upset. It took about a minute for them to clear the area and by that time an angry crowd was forming. It’s just a line getting in it 5 seconds faster than the person next to you isn’t going to make the 60min wait time any shorter. The lack of common decency and ADA regulations at theme parks are terrible.
I am not in a wheelchair or have to use one At the event but I was there on October 16th 2021 and just walking around was ridiculous it was absolutely overcrowded. I have been going every year they hosted it for last 6 yrs on the Saturdays that I have gone on have been busy but never this overcrowded. So I can definitely understand the frustration for someone that had to use wheelchair services to get around! And the people are just rude and inconsiderate guests not the employees!
Comments for Guest Speaks Out on Overcrowding in Accessible Areas at Universal Halloween Event
Chris
I hope the person took his mother’s ticket and went into guest services or whatever they call it and asked for a refund and explained exactly why. Things like this will never get fixed unless people speak up.
Mmmm
How could the rest of us forgotten that the world revolves around 1 Karen in a wheelchair. The whole flippin street is a walkway in Universal.
Patty
I was so aggravated with this same issue so I tried to walk and ended up falling. I have always wanted to go to HHN but I got covid and have had difficulty breathing and exerting myself. After falling my so had to go RENT a wheelchair to take me out of the park and jerks like you would not let us through so he ended up plowing in to people to get out of that place. I love how everyone that disagrees with idiots is a Karen now. I bet you wouldn’t get the chance to call me one to my face.
Jared
What a wheelchair tough girl. Nobody can say it to your face because you’re sitting in a wheelchair…
Tacocat
To all the people complaining about people in wheel chairs and using mobility scooters, I hope that you never have to be in a situation where you have to use one of these items. You never know what life is going to hand you, be it an accident or illness. Most of the people using these devices are unable to participate in alot of things able persons can do. Try to have some empathy. You might be in this situation some day. If so, your tune will change pretty quick.
Steve Dozier
It was terrible, a TOTAL waste of money and my time.
Jared
How about dont go. You shouldn’t be catered to just because you’re in a wheelchair. It’s always packed, it has been for the past 10 years. It’s a theme park… but a ticket, roll around and eat some food and scoot through some scare zones.
Mik
Wow Jared, it’s 2021, wheelchair access is MANDATORY now. “You shouldn’t be catered to just because you’re in a wheelchair” it’s not catering, it’s BASIC HUMAN DECENCY. My mother went to regular Universal with a push scooter because of her broken foot and she could barely make it through a doorway and it was with a small stroller sized device. The Wizarding World is even worse, the doors are super heavy, there are super narrow passages, and overall it’s not a wheelchair friendly or handicapped accessible place. Universal really needs to work on their accessibility for ALL guests, HHN or not, it’s not good.
Punk as biss
How about you don’t go?
Jared
I can walk so why shouldn’t I go?? Talking about low intelligence… you’re not making any sense.
KEEP
Oh Jared!
We are still in a pandemic and the amount of people allowed in for HHN is way more than they allow during the day. Not only people being rude and not Social Distancing
in lines they also blocking entrance and exits for those in a wheelchair.
There is No need to be calling a disabled person a Karen for telling there experience at HHN.
This person is not asking to be catered to they are asking for Universal Studios to have their employees clearing the ramps and walk ways that makes it easier for someone in a wheelchair to easily move around and enjoy the event.
By the way all public place in the USA is to comply with the ADA Act. Dude educate yourself!
E
You went to a place that’s always overcrowded and on top of that it was extra crowded because people didn’t go last year that sounds like you should not have went at all and just went and do something else
Punk as biss
They shouldn’t let anyone in with below average intelligence like you in either.
Stephanie
I use a Powr Wheelchair (kind with a Joystick not the scooters similar to grocery stores) and when I wanted to go during the middle of September, I was flat out told that the houses were only accessible by using a manual wheelchair and that they were not allowing any motorized mobility device in. They even ended up refunding my ticket price because I couldn’t do the houses.
Steven Eldredge
HHN, isn’t very accessible. I did a HHN RIP tour on September 9th, and I was very disappointed.
I have lung disease and I can’t walk far enough or fast enough to keep up with a group, so I use a scooter.
Scooters are not allowed in the houses. Wheelchairs are, but scooters are not.
I needed to get close to the house entrance’s with the scooter, I can walk short distances at a normal pace, so, I was ok with walking through the houses, I called customer service about a month before the RIP tour to ask if that would be a problem, and I was told that it’s not a problem at all and that they have parking spots near the houses.
That was wrong! You have to park your scooter and walk hundreds of yards to get to some of the houses. (the RIP tour takes you through backstage areas) I couldn’t do it, thankfully, my son was with me so I was able to transfer to a wheelchair, get pushed to the house, then I stood up and walked through the house while my son pushed the empty wheelchair behind me.
All of the routes they took with the RIP tour were paved, and there was no reason why I could not use a scooter. I had a conversation with the tour guide about it and what I got back was basically the old “this is how we have always done it” excuse.
There were 10 people in our group, and 3 of us needed scooters. Transferring us to a wheelchair required a lot of extra walking for the group, and a lot of wasted time. We were unable to see the lagoon show, and we did not have time to try any of the food.
The RIP tour costs over $200. This was a huge fail for Universal. None of the 10 people in our group got their money’s worth, and unfortunately, this will be my last HHN.
Allaboutthemoney
Universal always oversells entrance to HHN. They try to force you to buy the expensive Express Pass to have any chance to see everything.
Add the alcohol sales and you end up with a real mess.
Place the blame where it fits – Universal management. They know exactly what they are doing.
Noah Trimbrake
I’ve been twice on very busy nights and got through all houses without express both times. If you take advantage of staying the entire night and do extra walking to make it to the shortest time line, it’s definitely possible to “do it all” without express.
The crowds die down quite a bit after midnight. Midnight to 2a is when you can get through 3-5 houses no problem.
Ronald Paladino
So first of all, just because you are in a wheelchair or scooter and you want to get by does not mean you should get special treatment in order to do so. The event is very crowded and everyone there needs to move patiently in bottleneck areas, especially in the ride que exit areas as that is usually the location of the restrooms. As far as scooters not being allowed in the buildings, this will never change and not should it. The houses are built on existing real soundstages that have to confirm with fire codes including exits and sprinklers. Imagine if a fire broke out inside and someone’s scooter battery died. You now have a 200 pound gigantic obstruction blocking everyone’s exit from the structure.
Dee
I attended Halloween Horror Nights in Hollywood and it was so hard to maneuver around the park with my scooter they had signs everywhere telling you to stay to the right or stay to the left but nobody followed the rules also people would see me coming along with my scooter and nobody moved out of the way for me I almost hit several people several times not by my fault getting into the mazes with super easy they accommodate very well for that it was just getting from one Maze to another maze..and I didn’t even dare to stay in line to get something to drink or something to eat because the lines were so long and people would just cut right in front of me this was my first time attending I didn’t know what to expect don’t think I’ll be doing it next year if there isn’t any improvements.
Lee
I went to HHN recently there was a few people in wheelchairs & scooters who decided the wait time was too long and were trying to back up and turn around near the entrance of a line. Naturally I stood aside, gave them room, and waited for them to pass. Unfortunately people kept coming up and trying to get into line and then got upset when they realized the entrance was blocked. A team member came by and tried to clear the area enough for them to get out but people would then see that as another entrance and then cut everyone off, causing even more people to get upset. It took about a minute for them to clear the area and by that time an angry crowd was forming. It’s just a line getting in it 5 seconds faster than the person next to you isn’t going to make the 60min wait time any shorter. The lack of common decency and ADA regulations at theme parks are terrible.
Desirae
I am not in a wheelchair or have to use one At the event but I was there on October 16th 2021 and just walking around was ridiculous it was absolutely overcrowded. I have been going every year they hosted it for last 6 yrs on the Saturdays that I have gone on have been busy but never this overcrowded. So I can definitely understand the frustration for someone that had to use wheelchair services to get around! And the people are just rude and inconsiderate guests not the employees!
Comments are closed.