Disney Phone Hold Times Soar to Multiple Hour Waits as Guests Make Travel Plans

in Walt Disney World

family dining at be our guest

Credit: Disney

When Guests go to Disney World, one of the most exciting parts is dining! With hundreds of food locations not only in the parks but also the Disney Resorts and Disney Springs.

Space 220 Restaurant offers the “height of dining” at EPCOT at Walt Disney World Resort in Lake Buena Vista, Fla. The first-of-its-kind concept opens Sept. 27, 2021, inviting Guests to feel as if they travel 220 miles above Earth to the Centauri Space Station for lunch or dinner. (Todd Anderson, photographer)

With so many options to choose from, the My Disney Experience will quickly become your best friend as you start to make advance dining reservations for all of the locations you are drooling over. One thing that may not be so great is when your plans change, and you need to cancel a reservation. If it is the day of, canceling a reservation means calling Disney since it will not allow you to do it on the app. If you do not show up, you will be charged a fee of $10.00 per person at your party.

spice road dining package epcot
Credit: Disney

Typically, I have a way to get around calling Disney, which means I modify the reservation to a future date and then cancel. But, they may be completely booked up for some locations, so this trick does not always work. When canceling a California Grill dining reservation at Disney’s Contemporary Resort, I had to call Disney and, after 5 hours, was able to get a Cast Member on the line who was very helpful and canceled my reservation and did not charge me a fee.

family dining at be our guest
Credit: Disney

I asked about the long wait times and was told that there are a lot of callers! With Disney’s 50th anniversary around the corner, it is no surprise to hear that there are more and more Guests calling Disney World to book their vacation or to make changes. We recently reported a multi-hour wait to speak with Disney regarding a vacation question, so this instance is not an isolated event but one that is becoming the norm.

father and two kids dining at 50s prime time cafe at disney world
Credit: Disney

As we mentioned, if you want to avoid having to call Disney to cancel a reservation, make sure you cancel before the 24-hour mark, and if not, see if you can modify the reservation for a future date. This will take you out of the 24-hour range without charge and allow you to cancel easily.

What is the longest that you have waited on the phone with Disney?

Want to avoid the long wait times? Use our pal’s at Academy Travel to do all the work for you, free of charge!

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