Disneyland Phone Lines Down Due to Out-of-State Demand

in Disneyland Resort

disney cast member agent on phone

As part of the “getting back to normal” routine begins for the country, Disneyland will open up to out-of-state Guests starting June 15, 2021. As more people are planning their vacations on the west coast, the demand to visit the Happiest Place on Earth has grown to new heights. Now, Disneyland phone lines are being shut down for some callers.

disneyland reservations
Credit: Disney

Disneyland Resort phone lines have officially been shutting down today for callers trying to reach agents at the theme park. While some callers are making it through, most people are being met with a recorded message as Cast Members attempt to mitigate the phone call queue.

disney cast member agent on phone
Credit: Disney World

Once a caller makes it through the important details on disclaimers, updates on ticket purchases, and the numerical menu for making choices, there is a high chance the caller will hear an additional message without the phone ringing or hearing hold music. The voice message says:

“We are currently experiencing extremely high call volume to operational updates. To ensure all callers waiting to speak to an agent have the opportunity to do so, we have closed our call queue at this time. We will reopen the queue when possible. Please try your call again later. “

disneyland tickets
Credit: Inside the Magic

After repeating a second time, the phone hangs up without the opportunity to hold and stay on the line or be transferred to a representative. We tried four times to get through the phone lines and only got it to ring one out of the four times. All other attempts were met with the pre-recorded message that then hung up the phone.

At this time, those who are getting through to hold music are being told that the wait times are well over two hours. It seems as if the Disney parks are not the only ones with reduced capacity!

disneyland sleeping beauty castle
Credit: Inside the Magic

If you’re ready to visit Disneyland and get back to the magic, try calling the professional travel agents at Academy Travel. The summer will be an incredibly popular time to visit the west coast Disney capital, but Academy Travel can make sure you’re prepared and help you along the way with park reservations and theme park admission. Plus, their fairy godmother-like customer service is free of charge.

Leave us a comment about trying to make your vacation plans at Disneyland this summer!

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