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Comments for Disney CEO Notes Positive Outcome of Canceled Annual Passes

couple-using-the-disneyland-app-on-smartphone

Credit: Disney

101 Comments

  1. Vic

    Hate it to be honest.. Annual passes were a god send for me and my girlfriend who honestly don’t get to go as often as we like. It’s only two parks a reservation system is just flat out stupid. Hated it when I went to DisneyWorld and if it comes to Disneyland i won’t be very happy..

    1. Eric M

      They are our of their minds if they think I’m making a reservation to get into california adventure

      1. Bob

        Elmination of the annual pass will mean fewer guests will vacation at Disney Parks. The end result will be less park revenue for Disney because guests will not go to Disney as often.

        1. DL

          Not entirely true. It may just mean that they will charge more at the gate and more of the average family will come back to Disneyland since it won’t be unbearable crowd wise.

          1. KenG

            The point is this:
            Point 1: A themepark financial report came out last week that estimated that APs made up a whopping 50% of Disneyland’s attendance (reported in the OC Register and many other themepark blogs, etc.)

            Point 2: A family of four could easily spend $800-$1,000 for a full day at the parks during the “peak” ticket price times (park-hopper tickets, food, extras, merchandise and so on).

            So… for Disney to make up the huge loss of APs yes they will have to charge more for daily admission and everything else.

            Are you suggesting that would be better? Because that is exactly what will happen!

            Losing even half of the APs would amount to 10s-of-millions of dollars in revenues for Disney. So if they require all APs to make reservations that’s what’s going to happen!

            Yes there could be less crowds for those daily and hotel guests – But at what cost? Expect to make 25-30% at least.

            I do agree reservations will be needed during the first 6 months or so, but after that they better offer a top-tier no restrictions and no reservations pass, otherwise YOU (the daily guest, the tourist) will PAY to make up the difference.

            Now I am not saying you are right or wrong, I’m just bringing up the facts that I think those AP-haters seem to not understand!

            Careful for what you wish for.

        2. Actually. My take on this is simple economics. DisneyLand, like DisneyWorld was getting uncomfortably crowded. AP’s are a one time sale that frankly brought more people into the parks but according to Data. Spend less money than Day Ticket guests. Disney used AP sales to bring in Revenue because in California they were much more reliant on “Local Traffic” than Disney World. Chapek is alluding to the fact that AP’s now crowd the park with substantially less “new money” coming in. Still realizing that some form of AP may be needed. They want to find a way to make more money from those AP’s while keeping parks at “manageable” levels. You will see this change also at Disney World. As they are already moving towards attracting “more affluent” guests while still keeping Locals and AP holders in the loop to a degree. Evidence of this is constantly rising ticket and merchandise prices, addition of “pay per” events and offerings (Expanding Not so Scary Halloween and Christmas parties) And After hours events. This along with building specialty Resorts and Deluxe and DVC Resorts while not adding “Moderates’ or “Values”. Not top mention “Club 33’s in every park! Also Disney Springs was obviously designed for the more “affluent” shoppers. This may decrease crowds but the remaining crowds will have a more pleasant experience and also spend more money! Chapek was said to be a “numbers” guy. This clearly indicates his vision to be more profitable while giving a better experience.

      2. Sherrie

        It’s so small you can do it in 4-6 hours

      3. AMJ

        Disney could not care anyless about annual passholders. 1- we are not getting to make park resservations “like everyone else” , we can make only 3 days ress at a time.If you stay on property you can go everyday you want and have tickets. 2- if you have certain tickets, like 6 day military tickets, you can make ress and go 6 days in a row, providing there are park availability.
        Plus, renewing passes are incredible hard. I tried to do so for a few weks before our passes expired yesterday. Then the My Disney(worthless)Experience showed I could renee. Till I clicked on the “biy now” amd was informed that passes were not available to be purchased. After I spent 54 minutes, and 2 CM transfers, the Ticket people hung up on me. My husband spend 44 minutes trying. I spent another 37 minutes trying to get a CM to answer on the VIP Passholder line- she couldn’t help us. Finally we found out it is no longer to purchase renewal passes together, in one transaction, even when they are linked. So that was 2 transactions on the horrid WDW website. Which kept making me sign in because it tried to reset my password-even with the VIP CM helping. Then trying to order MahicBands- couldn’t get the Mickey Monitor to come up on the website. The poor CM was excellent, but couldn’t help. So tell me how “Disney values their Passholders “? Don’t count on it.

    2. Dl

      So negative. the good news is most people will be happy now that they can enjoy a day at the parks without an army of entitled APs snatching up Rise of Resistance passes, Fast Passes, and the best spots to visit the fireworks.

      You could always visit Knotts Berry Farm if you feel like Disney is doing such a poor job.

      1. Htk

        There are currently no fast passes, fire works and everyone has equal chances of getting on the Rise Of Resistance queue. You have made no valid points, just nonsense.

    3. Zaza Pensive

      Another way to promise and under delivery to their best clients

  2. Eric M

    That guy is such a tool. In hindsight maybe it wasn’t the best idea to put Dr. Evil in charge of Disney.

    Well Disney, it was a hell of a ride while it lasted

    1. Julie

      Something has to be done about the crowds. The last couple of times I went even thinking it was the offseason it was so packed you could hardly move. I plan my trip well ahead of time from Washington State and only get to go every couple of years. I don’t think it’s fair the pass holders get priority

      1. Passes should be eliminated completely. Pass holders (especially premium) were snotty entitled asses. They need to stand in line and pay every time just like the rest of us. Just because some people don’t have all the money at once doesn’t make them less important.

        1. Robert C

          Do you truly believe that is an effective business approach? Essentially saying, “no” to an income stream? Your intentions may mean all well and good, but Disney doesn’t operate on a Socialist principle where it is fair-for-all. There’s a reason why they will re-introduce a new “membership program”.

          1. DL

            Robert, you could argue the Annual pass wasn’t a good business approach since they were spoiling the park experience (more crowds, more lines, less available space) for the big spenders that only visit once or twice a year. Disney knows (as is evidence from these forums) they have a cult like following that will be upset, but will still find ways to shell out money to get in the parks. Do you really believe this will make Disneyland less crowded? If so, don’t you think many people will flock at the opportunity to visit a less crowded park for more money?

        2. COLLEEN L RYAN

          Lots of hate for pass holders. Well, I was one of them. I had the So. Cal pass and went about 4 times a year. In no way did i feel ” entitled”. I was happy to pay that $30 a month on my debit card to be able to escape reality for awhile. Disney was greedy and oversold these passes…then whined about it when it was disastrous and caused overcrowding. They have been looking for an excuse to get rid of us and Covid opened that door. So great..now we get to clog up the line and pay an enormous price like everyone else. Glad everyones happy. And yeah..I’ll spend more time at Knotts. Downtown Disney has been turned into a sterile looking mall with a bar at every turn anyway Bravo. I’m sure Walt is spinning in his grave or thawing out in his chamber.

          1. Walt was Cremated. So, Neither! Walt was also very much about making money.

          2. Rroe

            Amen to that Colleen. Same thing is happening here in Florida with Disney. Disney is Greedy and one day this will once again come back on them. Poor management and overpaid CEO’s sum up the present WD properties. Let them learn the hard way.

      2. Mickeba

        And I don’t think it’s fair that hotel guests got early entry every day.

        1. Samantha

          Well. when we are paying $500 a night for Paradise Pier they should give us something!

          1. YUP Samantha.

        2. Htk

          Sorry Comrade…

    2. Kt

      Well well. We all knew this day was coming. Some passport holders did not spend much if any money in tne parks and like to treat others as if it was their own place. The silly 3 piece club patches were the funniest ever. Tough guys with tinker on their back. I know lots of us liked the pass and actually used it appropriately. Now since thats my opinion. Disney went ahead and made the choice for us. Obviously the bad outweighed the good or even $$ of the program. I for one cant wait to visit the park without the extra pass holder riff raff. Ttfn

      1. DL

        Maybe I’ll finally be able to visit the Haunted Mansion once without someone yelling at the top of their lung the recorded pre-show narration….

        1. Samantha

          Right? That was so annoying. Let those of us that come once a year enjoy it.

        2. B. Lagos

          No kidding! That silly nonsense always made me want to punch the perpetrators in their naughty bits. Really really hard.

    3. A.K.Pernathy

      Love ya, Eric M. Thanks for posting some common sense insight.

    4. Mickeba

      Michael Eisner was a great CEO because he came in when some of Walt’s people were still on hand and he a sense of the true legacy of the park and what Walt wanted it to be, so their was continuity. Less so with Iger who saw the parks as cash registers and “guests” – stop calling us that, we are paying customers- who were little more than wallets on legs. Chapek is the worst yet. He’s turning the parks into grind joints, an sees us as disposable commodities, so desperate for a “Disney fix” that we’ll take all the crumbs they throw, get jacked over on price and actually make a reservation for California Adventure cos see just can’t get enough. No from us, 27 year passholders. We’re not getting taken anymore.

      1. DL

        One of the only times I have heard Eisner painted positively from a Disney die hard!! When I think of Eisner, I think of the terrible changes at Disneyland in the 90s when Pressler was the president, like the Astro Orbiter in the hub, the abandonment of the Peoplemover, or that odd Small World paint job!!!

    5. Peter

      VERY well said, Thank you!!

  3. Bob

    20+ years as an APH. The math worked out for us. The action ( intent) is not what he said. What they want is to shift the sales market to their vacation club. I owned two separate interests and sold them after a few years. PS. If considering, read the fine print very carefully prior to signing.

  4. Chris Kinney

    Typical CEO non-speak. He told us something without really telling us anything.

    1. Larry G.

      Well put… What was he trying to say??
      We were annual passholder for years and always spent plenty on food and treats…
      Hello Universal Studios!

      1. Dee

        Please bring back annual passes I was a pass holder until I lost my job but a great investment please. Bring to Florida and California it helps the families

  5. Chad Gates

    Where Walt was about the guest, each new CEO has been more and more for the profit. Loyalty towards the loyal(passholders) is gone as passholders don’t bring in the money that ticket buyers do. They still bring in a lot, but greed is a powerful entity.

    1. DL

      Sort of. Couldn’t you argue that this move is about the guest since they are trying to make a better experience for us non passholders who only get to visit once a year?

      I think it is easy to assume Disney is doing this for profit, but if that was the case, why are the parks so crowded? I feel like Disney has actually tried their hardest to make the parks accessible to everyone and yet, they still have to charge a lot of money for a diluted experience. They need another park in Texas to take the pressure off IMO.

  6. Chanin McKeighen

    I have been AP since 1993 this is absolute BS. AP have kept Disneyland and DCA in business and we have been very loyal to Disney but I guess it’s time to give Universal my time and money. Sunsetting the AP program was a big mistake Bob.

    1. Mickeba

      I’m sad it’s over, but they will regret ending it. Our main attraction for the park was having dinner there, collectibles and the rides weren’t the highest priority. We felt the cost of AP was less and less a value every year but renewed because it was part of our lifestyle. Covid has changed all that. Disney took more and more every year and gave less and less. We couldn’t break the chain on our own. Going forward, we can park at the structure once a month, go to Downtown, shop for collectibles at World of Disney and eat at Napoli. A much cheaper Disney visit for us, and Disney loses well over 2 K a year from us. This is about cutting costs, nothing more and it will backfire. They don’t give a damn about “Guest Experience.” Quit calling us guests. Guests you take care of, you don’t jam them financially or insult their intelligence. 27 years was a great run for us, but I will not sign up for a new program that makes me sign up for a reservation to DCA. Nothing there to see that’s worth it and reservations change it from an “Annual Pass” to some kind of “discount card” that if I’m not quick enough on the draw with a reservation, I may never or rarely get to use it. Not enough to make it worth it.

  7. Charles

    When it comes to money and passholders all you had to do was look around. The one’s lucky enough to get monthly payments were also the ones showing up in the park with the largest backpacks. Did they spend money in the parks, not really. I listened to a lot of conversations about how to spend the day at the park with less than $100. Now me, I live in Arizona had to pay in full for my Premier passes. When we go, which was every three months for 7 days at times we made reservations for dining in the parks, bought shirts and junk. Git frustrated when a new collectable came out and was sold out within hours. Personally. It not about money it is about enjoying the experience without being hit with backpacks while standing in line. Locals got a payment plan while the rest of us had to fork over $3,000 in one shot. It was time to even the playing field.

    1. DeAnna

      I could not have put it better! Disneyland is a magical experience that most people save up for to hopefully go once a year. When Disney started selling annual passes it was horribly crowded and not as enjoyable. When you have people who go every single weekend like one would go to a neighborhood park, it takes away from the magic. I for one am thrilled that the AP program is no more, and am more excited than ever to visit again!

      1. Bob Chapek and Scrooge McDuck, never together in the same place. Very interesting
        Bob if your goal is making Disney unmagical you are doing a bang up job

      2. Julie

        I absolutely agree ticket holders I’ve gotten the short end of it for several years now

      3. Samantha

        I’m glad the AP program as it was is over, I want a better experience for our 15K vacation dollars.

    2. Lore

      How do you know they didn’t spent money? Have you ever consider what they have inside the backpacks? Maybe they had snacks for their kids or change of clothes regardless don’t be assuming things. And yes I was an AP holder who carried a backpack because my child and best believe I would spent money for every visit so don’t be assuming things cause your basically stereotyping.

      1. Kt

        Im also like you. We have kids and spent thousands on our trips to DLR. But it would be silly to act like we do not know about the many many PP holders that would pack the parks and spend little or nothing. That’s fine. The bought a pass. But as stated above. It begins to get overwhelming. The social clubs were the most ridiculous thing. Oddly if you read some post or talk to some people. You will be able to tell if they were part of the problem. Remember that disney is trying to give the same experience to everyone. That will be easier to do when they control the number of guest.

      2. Charles

        How do I know. Just had to see all the post on the Annual Pass Facebook pages. Plus, we saw a guy try to bring a cooler on wheels into the park.

        1. Nick

          So what, it’s not like a bar or nightclub with both an entry fee and food and beverage minimums. AP is already a big ticket item and whether the holder uses it 10 times or 200 times the company has taken in the money so there’s no loss.

    3. Cindy

      Yes, we spent money in the park, although I didn’t have a large backpack. We brought our out of town guests, we bought them lunches and dinners, even souvenirs. We rarely would come in Fridays or Saturdays because that’s when everyone came. We would come for dinner on Wednesdays and sometimes Tuesdays, when there weren’t many people around. We even would sit in the plaza and take pictures with people cell phones so they would have family pics together in front of the castle. Not all passholders are “entitled” – we understand the magic for everyone. It was our happy place. I’m sad we don’t have passes anymore. I won’t be able to go as often with all my visiting family.

    4. AB

      Want a little wine with that Whine?. Not everyone who was on a.monthly plan were what you said. Thats like me says all you Premier Pass folks are self involved conceited bastards. I dont generalize and neither should you. My family of 4 had the same right to go as you did. Could we afford it..yes..but the company I worked for for over 8 yrs never paid correctly. One paycheck would be full and the next would be partial…and I complained several times but the money was good and I eneded up leaving and seeing them. My wife is a teacher who in Cali who gets paid mother.. so all bills are paid monthly…and for your information we did not carry backpacks. We had 2 bags.. as a diabetic my wife carried a bag with snacks just in case plus little ones can be picky. I carried a backpack only as far as the lockers. It carried a camera equipment and laptop which I locked up and then just carried the camera. You want rude…try the people that would push their strollers inform of my moms wheelchair and God forbid you say excuse me.. then you get a dirty look and someone is bound to pick a fight. I have one rule in the parks when we had both stroller and wheelchair…I say excuse me 3 times…to those people that block the thru path. The 4th time is get the ” F ” out of the way. I try to be polite but some people are just rude. Where you one of them. I held people so others could get with wheel chairs. Have you helped anyone? Be careful who you say walks around entitled? You don’t know everyone. I am glad APs are gone

    5. Mickeba

      We had monthly payments, never came with a backpack, spent a lot of money and used it appropriately for 27 years. You have obviously fed into the worst stereotype of what someone thinks an Annual Passholders was like. And you are dead wrong.

    6. SamEagle

      Even the playing field? Doesn’t everyone get to buy tickets the way they desire? We have purchased annual passes for years because it was a better value. We used to buy length of stay passes in the past but for the length of time we stayed we could also go again within the year and pay less with the annual pass. Should Disney do away with length of stay passes or 7 day passes and just make everyone buy single day passes? That would be a level playing field. As for AP holders not spending money in the parks, I probably spend (waste) more than most so don’t generalize. I don’t wear a backpack, I believe they should be banned in areas where there are crowds of people. I have experienced many rude patrons but I have never asked them what kind of park pass they have. Perhaps people who live near the parks moved there because they like to go there and have to spend more money on real estate to do so. Maybe those who live in an area where the cost of living is less should pay more for park passes “to level the playing field”. I paid for my pass in “one shot” so does that make me more or less entitled? If they sell out of their crap you can always find in on the internet. My point is Disney is just finding ways to make more profit and moving further and further away from the model that Walt had created for the Disney fan. Making the experience less economical and less attainable for the nonprivileged.

  8. Manny

    As an AP holder and DVC owner, I must say Disney does a fantastic job of taking the magic out of everything with the changes that they keep making.

  9. TChad

    Without an option to go whenever I want on a spur of the moment on any single day of the year it’ll be “no way, no how” for this 15 year + Passholder. “All or nothing.” Meal and merchandise purchases will never be made as they’ll find I’m never there when I want to be.
    The main thing that needs be “revamped” once I can go maskless is consistent discounts across the board.

    1. Dad

      Hey Bob,

      Where’s my refund? Quickly coming up on two months since the announcement and no follow up communications

      1. Rhonda

        I’m waiting on mine also and my pass expired in December with a request put in back in may for a refund… 5 annual passes in my family and it’s a joke! My in-laws got theirs the week they announced it.. total BS

  10. Michael

    As visitors to SoCal we applaud the end of the annual pass program. Over decades of visits we have witnessed the swarms of locals arriving mid afternoon filling ride lines and restaurant seating. Masses of locals arriving made everything crowded and degraded the experience.

    1. DeAnna

      Exactly!

    2. Jack Mehoff

      I agree. The only ones getting PO are the SoCal residents.

      1. Robert

        Not exactly. For those who can afford it will continue to what they wish in a free market economy. And add the pent-up demand for the Parks, your wishes of an “even playing” field will be dissolved in less than 6-months after reopening. Get used to it, folks; you want a emptier park, there are four parks in Orlando you can visit.

        1. DL

          Even Orlando can be full.
          People are obsessed with the parks now. Its a lifestyle for some.
          There are a lot of SoCal residents who will still fork over the money for daily tickets. Perhaps they won’t go 15 times a year, but I’d imagine they find a way to go multiple times still.

    3. Ryan

      100%. As a NorCal resident we have to plan time off school and drive down. Just for a weekend. The effective cost per day for us was much higher. Annual passesfor us were skyrocketing in price because we didn’t have the SoCal pricing. They argued the pricing was increasing to deter excessive attendance. It wasn’t impacting the primary group going, SoCal. So our experience was vastly degraded.

      We can afford to buy a DVC discount pass at DW, use it late one summer and the next. Plus airfare, and some food. For less than just passes at DL for a year. With a much better experience. More parks, buses, more places to eat, lots of hotel options, and less time in lines. But we miss DL too. Cars land, our favorite versions of rides, the quick weekend trip. The people who think they should be able to spend the equivalent of 50+ days in the park for less than $10 a day. Are entitled. While those who travel for a rare experience or every once in a while get to ride something once, that these other people have been on dozens of times a year. While we pay upwards of 10x times per day. They are the problem. This is really the “limit X per custom” move by Disney to spread the access to more people. They could always spend more money and go as much as they were going before, no one is stopping them from doing this.

  11. Mika

    As a “select” pass holder for years, I have enjoyed the Disneyland experience but the park is extremely busy at times and I just leave and go to Knotts Berry Farm. It is not Disneyland but they have a better pass program and meal programs. Their food is better than what Disney has to offer and the rides and staff have always been great!

  12. M&M

    IT SUCKS BIG TIME!!!!!!!! I hope Disney goes down the tubes for doing this to their fans!!!!!!!

    1. Peter

      WELL SAID!!!!!!

  13. Junior

    It’s obvious that the positive outcome will be higher prices for what ever the new AP program is, so Disney can make more money.

    We use to visit Disneyland every 2 years, saving up for a grand family trip. The past 5 years we have been Disneyland AP holder, starting with the cheapest Select pass, and upgrading to the Signature plus pass the last 3 years.

    We would go 4 – 5 times a year, spending our money at the Disney hotels and restaurants. Almost always, our trips were last minute decision to go for a few days.

    I was willing to pay for the most expensive AP for 4 family members, as it really provided us the flexibility to enjoy the parks when and how we wanted.

    Disneyland has done a poor job communicating to me as an Passholder about the change/end to program, as I have gotten most of my information reading the news.

    I received two partial refunds for our AP, which just showed up on my credit card, again no communication from Disney as to what we being refunded.

    I’ve heard they started a legacy program for previous passholders, but only know what I’ve read in the news, since they’ve sent nothing direct.

    At this point, I doubt we will buy into a new AP program, and our trips to Disneyland will be sparse again, once they are able to reopen. Not looking to pay more and get less in return.

    We’ve always felt that Disneyland is a special place, but we keep getting reminded it’s just a business.

    1. DL

      True, once the Disney family were removed from decision making, Disneyland went downhill. It’s All about the money. The charm of what once was Disneyland is never to be. 💔

  14. Jake

    Disney makes a huge mistake in blaming APs for the parks being crowded. That mess happened with the advent of the FAST PASS. People have not taken into account that the adding of fast pass lines have added to legal capacity in the parks. So Disney took advantage of double queues to pack more people in the parks. As a family of dual AP holders we easily spend over $60 in just food alone, visiting at least 10 times a month. Disney gets more than 4 days admission just from this family alone. The excuse that APs don’t spend money is a lie. APs are the ones who follow the sales of new merch. Whether you have access or not is about how and when you get to the Point of Sale. You snooze you loose. Same with airplane tickets to Disney.

    Disney can do whatever they want and history always repeats itself. In every major depression, their admission suffers and APs carry their restaurants and hotels. Time will tell.

    As for those who complain about AP holders in state who get better perks…. in state residents are the ones who put up with your inability to follow traffic laws and contribute to the noise and traffic in our state. And those are the smaller issues. So we deserve at least a discount and or payment plan. If you can’t fork over the money, don’t buy a pass.

    1. Samantha

      I noticed a huge difference in crowds when payment plans were introduced. It made our experience and all the money we spent as guests a waste. I think there needs to be more perks for out of town guests.

  15. Price

    Bob, YOU ARE THE BIGGEST BUllSH*ITER IN THE WORLD!

  16. To express your opinion is one thing, but to express it in a manner that describes a Passholder as, “snotty entitled asses” say more about you than any of them.

  17. Paully

    Disneyland has wanted to shut down the scammer Pin Traders who frequented the Park several times a week to scoop up all the new and limited pin sets to sell online..
    They’ve now succeeded..
    Good..

  18. It’s about time the annual pass made
    Disneyland overcrowded with locals making it a meeting place like the beach or parks. THIS IS A BUSINESS AND LOCALS SEEMED TO ABUSE THE FREE ADMISSION LIKE A BABYSITTERS PARADISE.NO ROOM FOR ADULTS OR SENIORS TO ENJOY WITH STROLLERS,WAGONS BY THE HUNDREDS DISNEY NEEDS TO LIMIT THE NUMBER OF DAYS A PASSHOLDER CAN VISIT PER WEEK SO TO ALLOW other people to enjoy the park this may not set well with some but it is what it is.

  19. Jeffry

    Curious range of reactions. The WDC is willing to experiment. Ultimately the great guest experience will be the best business plan. It is hard to get there. Tech is helping.

    Poor Bob C. Not his fault he is bald and looks like Daddy Warbucks. But his press announcements do feel pretentious. C suite execs, even at Disney, are over paid. The American problem. I’m all for profit and success of the company as it affords opportunity to keep creating. But too few are getting the wealth from success. Spread that around to more of all the talent that works at Disney. Find the right truth teller to explain to the public what Disney hopes to accomplish.

    Get sincere!

  20. Rhonda

    That’s fine if you want to cancel them but I am still waiting on my refund of 5 annual passes that expired December 26 2020!!!

  21. Iam

    And this goes out to Bob C. and the Board of Directors…

    It must be nice that some get to stay furloughed or go back to work, but the Cast Members that were laid off and non-union was mostly because the high and mighty Executives were to greedy to give up their bonuses, even though they were preaching about caring for the Cast Members. Also, a joke when some say favortism wasn’t thrown into the mix of who was laid-off.

  22. Skiman

    Calm down everyone, let’s stop this “us” and “them” fighting, this isn’t a political issue. I live a three hour flight from Anaheim and visit Disneyland once a year with my daughter for 4 or 5 days which with a park hopper and maxpass add on costs me about $86 a day. We stay at a hotel within walking distance and eat breakfast in my room or pick something up on the way to the park. We do purchase our other two daily meals and snacks in Disneyland and California Adventure to maximize our time in the parks. If I lived in Southern California I would have most certainly become an Annual Pass Holder. I can also guarantee that I would easily visit Disneyland 50+ times a year if I had an Annual Pass. Which at an estimated price of $1200-$1500 dollars my daily cost would be $25 a day or less. Unfortunately with the pandemic and capacity limits the Annual Pass program is a loser for Disney. I don’t think anyone can honestly deny that out of town visitors pay and spend more on a daily visit then an Annual Pass Holder. And unfortunately with theses capacity limits Disney must do things to maximize its revenues. Also don’t forget Disney has its own Resorts/Hotels to fill up. If I was an APH I would gripe and be upset about the program going away but honestly as an out of town visitor I look forward to visiting Disneyland hopefully soon with a limited capacity, the last few years the park has become so crowded it was deteriorating the experience. We all love Disneyland and do what we can to spend time there and some are lucky enough to be APH and visit frequently but let’s not attack each other over that. Looking forward to Disneyland and California Adventure opening sooner rather then later, I am also thinking about making the long trip to Disney World but it looks like a lot of planning is needed to visit those parks compared to Disneyland. Take care everyone and let’s calm down, we are talking about the Happiest Place on Earth, Right?

    1. DL

      I agree with you. Same experience here.
      I keep saying this on a lot of these forums, but I believe Disney could solve a lot of their problems if they would build a clone of Magic Kingdom in Texas somewhere and figure out a way to price it so it was its least crowded park with no wait over 20 minutes or something.

      I think AP Holders may be in denial about how much of a value the AP is and that the money they spend on their 15-20 annual trips doesn’t offset the losses from the out-of-state vacationer with deep pockets who would rather go somewhere else since the park experience has been severely compromised over the last decade.

  23. Rodney Simonson

    Our APs brought us from Michigan to Orlando 6 or more times a year. Without buying daily tickets… except for family and friends who came with or met us there… our average expenditure was in excess of $5000 per visit for the two of us, since we love to stay, play and eat on property. The psychology of the AP brought us down, as opposed to travelling elsewhere. I am sure we are not atypical.

  24. A.K.Pernathy

    “Reopening costs” is a grift against the American consumer, who is struggling a good deal more than one of the richest corporations in the world. I’d like to see how long your contribution to inflation lasts before complete economic collapse there, Bob. What a crock.

  25. Peter A Fuhr

    As an AP holder at Disney World the pass program did not need to be ended as Blob states. Disney was able to work in all 3 parts of visitors by allowing so many visitors per tier. Resort stays received the most, second was ticket holders and the us Ap holders. It worked and has been working rather well with Disney now about 40 percent capacity. Do the parks get busy? Of course they do and the lines seem longer but that is do to social distancing and seating on rides This explanation from Disney Land is just a monetary thing not a crowd or AP thing. They can maximise profit by making every one pay. Dont buy into the BS. FYI we are passholders at all 3 parks in Florida and by far Universal has been the most appreciative of its Passholders.

  26. My husband and I have been out of state Annual Pass Holders for years. Basing being an APH on locality is a huge mistake. We have been willing to pay for passes with minimal block out days so that we can be in the parks 12 – 18 days a year when we choose. To ask that Annual Pass Holders be limited to how many days a week they are able to be in the parks is unacceptable.

  27. Patricia Zahn

    We come once a year from Seattle with our grandchildren. With every passing year, it’s gotten more crowded and less fun. Hopefully, now there will be less triple strollers and coolers to trip over. Thanks Disney.

  28. Ginger & Rick

    We’ve planned vacations that were for 2 weeks at a time for our family of 7 for over 40 years from AZ and now from IL. As the kids got older we then included their families. That’s thousands of dollars just from our family alone. We were not Annual Passholders. The past 5 years of planning and visiting during “the off seasons” were a joke. The crowds were still unreal with over 2 hours+ wait time for each ride. Don’t get me started on the Fastpasses. If you cannot allow guests to have an enjoyable experience with their admissions and standing in a regular line without jumping thru more hoops to schedule ride times etc. by getting a Fast Pass (which was not fast at all), then your park is beyond overcrowded. When trying to obtain a FP (a lot of times we’d go to get them and they were already gone) and this was right when the park had opened! Your attendance numbers are too high and need to be more limited.
    As a disabled veteran who lost my legs in the Marine corps, I personally wish they would’ve made things better for the disabled instead of “making all rides accessible”. That was a joke. You try standing in lines for hours with 2 prosthetic legs after walking all day. Or Disney employees tell you, ” you can have a family member do it for you”. I’m not going to burden my family more than I already do while I get to sit around until they call me when they get to the head of the line. The people that pretended to be disabled to cut lines is what caused the the new cues. Make people show permanent disability Dr papers in order to get a disabled line pass. Or in my case you can see just by looking at me. Go back to the way it used to be.
    There was one time 3yrs ago that we went to Disneyland & adventure. We only got to ride 3 rides in 1 entire day because of the crowd size. When we would return to a ride with a FP the ride was inoperable. You couldn’t even walk thru the park because it was so overcrowded. Seriously it’s gotten to the point of not wanting to return because of the stress of trying to have an enjoyable experience because of crowd sizes.
    I’m not sure if we will be going back in a few years or not. The past few years we’ve spent thousands of dollars and came home feeling like it was for a bad experience. We miss the pirate piece of eight machine in the gift shop also!

  29. DL

    It is starting to get comical at the amount of APs on these forums and websites speaking out about how Disney won’t make any money with this approach. I get the sense APs live in a bubble and haven’t talked to the average person to get their perspective about a trip to Disneyland. Ask anyone out side of Orange County and they’ll tell you the parks have become so crowded they are unbearable.

    DLR has a huge supply problem. There is not enough supply to make everyone happy. I get that there may be physically enough room, but not enough supply for someone to be able to go on pretty much what they want and not have to spend 75% of their time standing in line.

    Basic Economics theory tells us… if there is way too much demand and not enough supply… what do you do? Raise the price of course. Make the AP something that lines up with market demand.

  30. Tina M.

    I disagree with those that say Annual Pass holders were crowding the Parks and snotty.I am one of the happiest , nicest, and grateful was Annual Pass Holder I probably smiled at all of you.Our family held the passes until Covid for this being our 28th consecutive year from New Mexico we on average were there once a year.For us it was the average persons Club 33.I cried when it ended.While this has been hard on Disney Fans I understand how hard this has to be for all associated with the Parks business they also love Disney.Our family averaged about 8 thousand per trip and felt like we got a lot for the money I have never felt to much was over priced.This will all be History one day it’s irritating but not by far the worst case scenario.

  31. Billbodoggins

    There are a lot of things at play. Yes, Disney is a corporation. Profit is the number one goal. That’s just the way business typically works. What Disney has managed to do exceptionally well is maximize profits by providing an exceptional guest experience. They are selling the fantasy as much as the experience. This is especially true of WDW. People plan trips for months or even years and half of the thrill is the planning and anticipation. I know that a lot of APs spend lots of money in the parks regularly, but a lot of APs spend much less. Disney is obviously going to look for the sweet spot of attendance and profit per day per guest. With restricted access and limited crowds my guess is that they will bring back the AP program when they see that it will be more profitable. I also imagine they will reevaluate the tier system of passes that they offer and the prices of each tier. I’m sure they will use a park pass reservation system similar to WDW at DL/CA. Premier passes may provide more access but will come at a steep premium. Lower tier passes will probably become available again but at higher prices and probably with more block-out restrictions or less availability on the reservation system calendar. I have a lower tier WDW AP. The price has steadily risen over the past four year. There have been a few days that I was not able to find availability on a day that I was planning to attend the park, but there is usually availability at one park at least. What the reservation system does do for them is manage guest flow and maximize profits. That’s why they have the three different classifications of reservations (Resort guest, Ticket holder and Passholder). It works well for them by spreading APs to parks that aren’t the most crowded and ensuring that people who on average spend the most per day have access to the parks. I try to avoid the busiest days and my passes block out the busiest times anyway. I don’t like that my passes don’t provide all of the entitlements that they once did pre-Covid, but overall it seems to be working. I really think the AP system with return to Disneyland, but never in the way that folks were accustomed to and probably not at the same price (or at least with more tiers or more restrictions for lower tiers). Time will tell.

  32. Jessica O.

    I am SO GLAD that annual passes will go. I’ve been a pass holder for many years. Each year got worse and worse. I finally ended my pass in 2019, I had enough. I got to the point where I was sending my kids in the single rider line because the lines were up to 4 hours long. And Yes!, i tried the max pass. We are not early risers, so by the time I got to the park, all the good rides were gone. Waste of money. And WHY are you making us pay extra just to get on the rides? Max pass fail. I just had enough.
    I personal LOVE the idea of reservations!!! I would Love to experience Disney without the frustrations like is was years ago.

  33. Samanatha

    We save $750 a month for our annual Disneyland vacation, stay in the hotels, buy souvenirs… so to come these last couple years and have it so crowded with pass holders “hanging out” was so disappointing. I’m glad that era is over. We are loyal to DL and can’t wait to return to a better experience.

  34. Tina M.

    Disney is not responsible for the Pandemic, they are scrambling to figure this out just like the rest of us.I for one trust and know they will continue to bring happiness it’s what kept us all coming back.Crowds or no crowds, passes or no passes,locals or no locals, tourists or no tourists,backpacks or no backpacks,strollers or no strollers,afternoon rushes or no afternoon rushes it looks like we all came back and we all miss it and they do too.Seems like the Happiest place on Earth was visited by masses of the unhappiest of all.

  35. T

    What’s comical is all the self-importance these AP holders put on themselves. Disney does not NEED you, and they’ve proven that over the last year being closed completely. If they NEEDED you, they’d open for pass holders only. I am SO glad that there are no more APs for at least a little while. We spend thousands to come for a single resort trip, and the crowding was just stupid. It’s not fun, and to have the entitled attitudes of the ones that think they own the park is ridiculous. The proof is in the reactions, saying this is “unacceptable” and how “Disney is going to go down the tubes for doing this” (spoiler alert – they won’t) No one MAKES you buy a pass, and if you don’t like it, don’t buy another. I think they need to stop calling them “annual passes” anyway, and do something like buying a certain number of visits for a set price. Nobody should be able to pay next to nothing to be able to go every single day (because that’s what it breaks down to) when other people pay a grand (or more) for a couple of days with their family… all I have to say about the program ending is HALLELUJAH…

  36. All this rhetoric on AP being obnoxious. Why in the world would we need to feel like we are privileged? I pay for my yearly pass monthly which does not pay for itself as I can only go once or twice a year but the month that I go I have only that monthly payment which is already figured into my finances. Nothing about that means I am privileged. I fly in with family, do not pack food into park, do not walk around like I own the place. I feel privileged to be at Disneyland and am there to simply enjoy it.
    Don’t stress over somebody cutting me off because crowds do not bother our family and that takes the stress away. Disney will do what they want with the ticketing so just wait for the final word. Stop with the hate speeches.

  37. 5 Disney Families

    I agree with your not having season passes right now! It is definitely NOT your typical/magical warm and welcoming Disney as we past pass holders know it! I’m sure Disney didn’t want to have to refund so much money when the pass holders got to the parks and realized all that was missing and different right now! We just got back from a Disney, Birthday, Girl’s Trip! We did love that as soon as the parks opened you can quickly get to your favorite rides and since there were no fast passes it was first come first serve and we got to ride a lot more in a much shorter amount of time! And Disney really isn’t a sweet, magical park experience right now so it was nice to have some positive aspects! Unfortunately, until you end your mandatory mask rules it really won’t be “our Disney” the way we have always known and loved and it and the five of our families, for sure won’t be back until the masks are gone! 😞 The parks WERE as beautiful as we all have always loved and looked forward to, but it was not the warm welcoming, family focused place we’ve always experienced in years past. The Disney Experience has always felt like the focus and “Disney Brand” has always been about making each child and family experience so special and truly magical, but the now it feels like the focus definitely is only on enforcing and practically harassing everyone to “WEAR YOUR MASK” through all 4 of the parks!😞 (Even in the open air!) They have everything marked and organized perfectly, the way Disney always does everything, so every line, etc is 6 feet apart inside and out, but they still make everyone wear masks outside too?! You constantly hear the Disney employees yelling “wear your mask”, “it has to cover your nose and mouth” “pull up your mask”! They even run after you until you hear them and fix your mask over your mouth and nose! One Disney employee, at Animal Kingdom, ran up to a group of girls yelling and swinging her sign at them?! These girls were at least 20 feet from anyone, in a corner, taking a quick group picture with masks pulled down so you could see their smile. She yelled and acted so ugly that all of us other park guests stopped and looked to see what in the world was happening!! It took my breath away when we realized… it made us so sad. All 5 of us agreed that something has happened to our favorite WDW! It felt like the employees were brainwashed or something??!! It was really weird how all we ever heard any of the Disney employees say was pull up your mask or something about a mask every where we walked in the parks. At first, we couldn’t help but laugh because it’s like the new Disney Theme Song but then it really started to make us so sad and disappointed that it didn’t feel like “our disney” at all. Many of the families that visit Disney have saved and saved and finally could bring their family/kids or it’s a special celebration and for some, MAKE A WISH KIDS it may be their first and only “Disney Experience”! Many that visit right now, during this mask mandate, have no idea how sweet @waltdisneyworld really used to be! I just wanted to defend my old disney and make a PSA not to be fooled, please come back when they stop this mask craziness! Disney really IS SUCH A MAGICAL PLACE, usually!!
    Please! Please! Stop the mask mandate! In the heat of the day, with all the miles of walking, you can’t get a good breath, you’re just breathing in your own carbon monoxide instead of fresh air outside and it makes you physically ill and along with the mask harassment of Disney employees, it ruins the entire experience! Of the 5 adults (30 and up), one of us had an Asthma Attack, one had to be examined by Paramedics due to Heat Exhaustion and physically wheeled out of the park to an Uber because she could not get a good breath with the mask on for too many hours, she nearly passed out! And one of our group of 5 was so nauseated she could no longer ride any rides and had to just sit in an outdoor area so she could pull down her mask and breath fresh air and drink several waters and put a cool rag on her neck for a few hours or she would’ve had to miss the rest of the day and dinner reservations. We are a group that all LOVE DISNEY and are never ready to go home and have NEVER EVER gotten physically ill, never unable to ride all the rides and never have never gotten ill nor had an asthma attack while visiting Disney! 100% because we did our usual Disney trip with masks on 3/5 of us became ill and were unable to enjoy our usual trip and we had to miss day 3 in the parks because it wasn’t a safe place to enjoy any longer. 😞 We always park hop and look forward to all of our “favorites” at every single park!! We make dinner reservations and organize our plans so that we don’t miss out on anything! We had to cancel one reservation completely, we lost half of our party for another reservation and had to get our day three park pass with a hopper changed so we can use them on a different trip – after the mask mandate is over!
    They didn’t have all the sweet family dancing in the streets with Lion King Cast or any of the Live “Classic Disney” shows nor any of the Disney characters walking around and getting pictures with the kids, nor fireworks, and even some rides were closed??!! All the sweetness and magic was missing!
    Please! Please! End this mask craziness! It is doing more harm than good for peoples health and for the Disney Brand as we have always known and loved! @waltdisneyworld_official

  38. 5 Disney Lovin’ Families

    I agree with your not having season passes right now! It is definitely NOT your typical/magical warm and welcoming Disney as we past pass holders know it! I’m sure Disney didn’t want to have to refund so much money when the pass holders got to the parks and realized all that was missing and different right now! We just got back from a Disney, Birthday, Girl’s Trip! We did love that as soon as the parks opened you can quickly get to your favorite rides and since there were no fast passes it was first come first serve and we got to ride a lot more in a much shorter amount of time! And Disney really isn’t a sweet, magical park experience right now so it was nice to have some positive aspects! Unfortunately, until you end your mandatory mask rules it really won’t be “our Disney” the way we have always known and loved and it and the five of our families, for sure won’t be back until the masks are gone! 😞 The parks WERE as beautiful as we all have always loved and looked forward to, but it was not the warm welcoming, family focused place we’ve always experienced in years past. The Disney Experience has always felt like the focus and “Disney Brand” has always been about making each child and family experience so special and truly magical, but the now it feels like the focus definitely is only on enforcing and practically harassing everyone to “WEAR YOUR MASK” through all 4 of the parks!😞 (Even in the open air!) They have everything marked and organized perfectly, the way Disney always does everything, so every line, etc is 6 feet apart inside and out, but they still make everyone wear masks outside too?! You constantly hear the Disney employees yelling “wear your mask”, “it has to cover your nose and mouth” “pull up your mask”! They even run after you until you hear them and fix your mask over your mouth and nose! One Disney employee, at Animal Kingdom, ran up to a group of girls yelling and swinging her sign at them?! These girls were at least 20 feet from anyone, in a corner, taking a quick group picture with masks pulled down so you could see their smile. She yelled and acted so ugly that all of us other park guests stopped and looked to see what in the world was happening!! It took my breath away when we realized… it made us so sad. All 5 of us agreed that something has happened to our favorite WDW! It felt like the employees were brainwashed or something??!! It was really weird how all we ever heard any of the Disney employees say was pull up your mask or something about a mask every where we walked in the parks. At first, we couldn’t help but laugh because it’s like the new Disney Theme Song but then it really started to make us so sad and disappointed that it didn’t feel like “our disney” at all. Many of the families that visit Disney have saved and saved and finally could bring their family/kids or it’s a special celebration and for some, MAKE A WISH KIDS it may be their first and only “Disney Experience”! Many that visit right now, during this mask mandate, have no idea how sweet @waltdisneyworld really used to be! I just wanted to defend my old disney and make a PSA not to be fooled, please come back when they stop this mask craziness! Disney really IS SUCH A MAGICAL PLACE, usually!!
    Please! Please! Stop the mask mandate! In the heat of the day, with all the miles of walking, you can’t get a good breath, you’re just breathing in your own carbon monoxide instead of fresh air outside and it makes you physically ill and along with the mask harassment of Disney employees, it ruins the entire experience! Of the 5 adults (30 and up), one of us had an Asthma Attack, one had to be examined by Paramedics due to Heat Exhaustion and physically wheeled out of the park to an Uber because she could not get a good breath with the mask on for too many hours, she nearly passed out! And one of our group of 5 was so nauseated she could no longer ride any rides and had to just sit in an outdoor area so she could pull down her mask and breath fresh air and drink several waters and put a cool rag on her neck for a few hours or she would’ve had to miss the rest of the day and dinner reservations. We are a group that all LOVE DISNEY and are never ready to go home and have NEVER EVER gotten physically ill, never unable to ride all the rides and never have never gotten ill nor had an asthma attack while visiting Disney! 100% because we did our usual Disney trip with masks on 3/5 of us became ill and were unable to enjoy our usual trip and we had to miss day 3 in the parks because it wasn’t a safe place to enjoy any longer. 😞 We always park hop and look forward to all of our “favorites” at every single park!! We make dinner reservations and organize our plans so that we don’t miss out on anything! We had to cancel one reservation completely, we lost half of our party for another reservation and had to get our day three park pass with a hopper changed so we can use them on a different trip – after the mask mandate is over!
    They didn’t have all the sweet family dancing in the streets with Lion King Cast or any of the Live “Classic Disney” shows nor any of the Disney characters walking around and getting pictures with the kids, nor fireworks, and even some rides were closed??!! All the sweetness and magic was missing!
    Please! Please! End this mask craziness! It is doing more harm than good for peoples health and for the Disney Brand as we have always known and loved!

    1. James

      If you’re exhaling carbon monoxide, you’ve got bigger problems than wearing a mask.

  39. AnnL

    As a long time CA resident who in 2020 before CoVid was about to get two annual passes I applaud this decision. My hesitance all these years were because of the massive crowd overload. Back in the early 2000’s I had AP passes for the LA Zoo & Universal Studios and used them at least once a month each on Sundays with my then little boys. It was great!!! Wonderful memories. We to go early, choose the night b4 an area of the park to be immersed in…then leave 2 hrs later happy and unruffled by the afternoons’ late riser crowds. The parks were quiet, short to no lines, lots of room and quite wonderful. I am hoping that these new Disney passes will allow a similar experience even though it may come at a higher fee.
    I will not go if I have to deal with crowds and god awful long lines everywhere and we do not mind paying a higher fee, for us it is worth it.

  40. I am glad the annual passholder program is gone. I have some friends who had it who are nice but I have met some pretty stuck up passholders

  41. cameron j sund

    I just wanna know where are the refunds?

  42. SanDiegoBchMom

    I am dying to find out what the new AP will be like. It is interesting that ppl don’t like AP holders. I have never been bothered by AP holders at all but I have not been to CA Disney in 7 yrs and I live in San Diego. Seven yrs ago I flew my nieces out from Hawaii for their 2 wk summer break. We planned to be at Disney for 3 days, with hotel, tickets for 3, food, Disney tees/ears etc…it was easily over 3k. It was so dang crowded bc every single school in the country had Spring break at the same time. Even though I had Fast Passes and planned the rides out…we actually rode on at least 6-7 rides a day. It was the huge crowds everywhere that made it so horrible. I even thought it unsanitary and also dangerous to have so many ppl. I mean it has to be a fire safety hazard.
    I can see why ppl bring in large backpacks, you can’t get food without long lines and no empty tables. May as well try and eat a healthy snack in a two hour line…wish I had known. I would have brought a backpack with apples, juice boxes, crackers etc.
    At the end of their vacation…(we went to many other places). My 10 & 11 y.o. visitors loved the Anaheim kids museum. ice skating@the Toyota ctr. and the Anaheim Music center the best. They also liked the beaches where we biked and rollerskated. No mention of Disney at all. Nada. Obviously, we spent a lot of $$ there for SoCal-ers and just a so-so Disney experience.

    I don’t know what is planned but I am willing to try a new 2021 AP only because there will be reservations. I am not saying that even with resv the parks will be comfortable….they may not be since Disney Resort is more popular among the locals residents than FL residents@Disney World. Daily reservation spots among the AP could fill up in record time each week. I am gonna assume there will be limited# of AP spots, tourist spots, freebie spots (if they are still allowing Cast members unlimited free guest entrance).

  43. Rroe

    Don’t forget about the Disney World Annual pass holders in Florida. Disney once again screwed us all with this. One can only Renew an annual pass to get another one. During the Pandemic Disney was shut down for the longest and then curtailed park offerings even when they reopened. We knew this was going to happen and didn’t want to loose any more money so we canceled the remaining 3 months on our pass. Now Disney tells us, “NO Pass for You”. Disney is all about screwing all the people that were loyal to them for years and years.

  44. Sandy

    Florida residents especially the college students in the Orlando are missing out on the Fl residents passes. Costing them double or more depending on how many 4 day passes they buy in a years time. Not fair Disney!!

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