On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked.
To those who were able to snag a dining reservation during this time, if Disney is not able to accommodate the reservation due to limited capacity, they will be automatically canceling the dining reservations that were added during the system glitch. As an apology, Disney is sending out e-gift cards to Guests whose reservations can’t be accommodated.
Our senior editor was one of those affected. She has an upcoming Disney World vacation, and in anticipation she made dining reservations for the second she could — 60 days out.
Credit: Disney/ Matt Stroshane, photographer
On the morning of Tuesday, November 3, she opened up the My Disney Experience app and noticed some times opened up that better accommodated her schedule, and so she swapped the times. However, because these were technically “new” reservations made and were not the old reservations made 60 days out, Disney had to cancel these dining reservations and sent her the following email.
We are so thankful to have the opportunity to make magic for guests like you every single day and we love being a part of the special memories you make at our dining locations and bookable experiences.
We are deeply sorry to share with you today that we are reaching out about a recent dining reservation and/or experience booking you made through your My Disney Experience account. On Tuesday, November 3, our dining reservation and experience booking system unfortunately experienced an unanticipated technical issue for a short period of time, and while we worked as quickly as possible to resolve this, during that period the system displayed reservation times at locations that were unavailable and fully booked.
As we continue to limit attendance and promote physical distancing, we are not able to keep reservations made during that period of time and we will unfortunately be automatically cancelling the following dining reservation(s) and/or experience booking(s):
Reservation for 2 on 11/11/2020
Topolino’s Terrace Flavors of the Riviera – Disney’s Riviera Resort
8:05 AM
Credit: Inside the Magic
We are incredibly sorry this happened and recognize how much excitement, thought and time goes into planning visits to Walt Disney World Resort. We know this may have altered your plans – and as a thank you for making us part of your day – you will be receiving a $25 digital Disney Gift Card sent by Disney Gift Card Services that you can use during your next visit.
We have since resolved this issue and encourage you to visit DisneyWorld.com or the My Disney Experience app to check availability and book new dining and experience reservations.
Please note, other reservations are not impacted. You can view your existing reservations within the My Plans, Reservations and Tickets section in your My Disney Experience account.
If you have any questions or would like to discuss your planned visit, please call the Disney Reservation Center at 407-W-DISNEY, or contact your travel professional. Thank you for your understanding and patience.
Credit: Inside the Magic
In total, Inside the Magic’s senior editor had a cancellation of four dining reservations. But because Disney has made an effort to assist Guests affected by this mishap, she received a $25 e-gift card for each reservation.
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