Comments for Disneyland Faces Massive Backlog For AP Refund Requests

dlr pass

Credit: Disney


  1. prince charming

    If someone owed Disney $5, Disney lawyers would sue them in a second but when they owe money they take their good sweet time. They have realized for a long time that they would not be open but they have kept their money in their investments. The courts should require Disney to pay 18% interest on the money and all costs relating to recovery of the money.

  2. Chris

    They should easily be able to setup a computer system to do this automatically. It isn’t that hard to do.

    I wonder what will happen for those of us on monthly payments that have requested extensions instead, if that will end up happening.

  3. Sylvia B

    I agree with both Prince & Chris! I am still waiting for my refund – funny story! Renewed in Feb 2020 used it 2/13 only and in March I was in quarantine, still there!! The refund was requested on 7/26 – this is just part of the letter – “Refunds to original form of payment can be expected by mid- to late September. Refunds may take up to an additional month …” I should purchase a Lazy-Boy Recliner to make my waiting a little be more comfortable!

    1. Rose Marie Fajardo

      I purchased 3 yearly passes 12/2019 and have never been contacted I was thinking 🤔 about asking for a refund but all this negative response that it will take months by the time that happens they will be open

  4. Mark

    To Disney’s credit, they have been on a roller coaster ride themselves believing that logic would prevail, and they would open. I’m sure they will respond and ensure passholders receive refunds, but given the climate its understandable why they are a bit backlogged.

  5. Aaron

    The longer Disney keeps your money, the more they make off it in interest/investments which minimizes their overall losses from this nonsense that is COVID-19. It couldn’t be more simple than that.

    1. DF

      I requested my refund on 5 annual passes in May or June I believe because I knew they weren’t going to be able to reopen. I called them to see what was going on they said they would get to me eventually. Here it is November haven’t heard anything. Bought these in late February got to use them two times before they closed down. I’m not saying the pandemic is there fault but holding up People’s money they owe them back is.

  6. I’m one of them. It expired in September as well and my plans in March to use then got canceled when they closed the week before. I’m trying to use that money to go to WDW but still waiting.

  7. I personally put all the BLAME on California’s Governor. It’s obvious he doesn’t care at all about the economy or the struggle’s and hardship he is LITERALLY forcing upon thousands of people who work at all those theme parks. Health and safety of people is his main concern what a load of CRAP. Have you gone to the Beach lately where’s the health and safety there?? I think Disney and all other Theme Parks should take this to Court. Sue the Governor and take the control out of his hands regarding opening all Theme Parks. It’s obvious this guy doesn’t believe “Dreams come true” at Disneyland!!!!

    1. Michell đź’‹ Schmidt

      I agree with you, it’s all on the Governor. Disney has shown all of the safety protocols are being followed, they should be able to open. The whole state is suffering.

  8. Lynn M

    We’ve been waiting since mid-Sept for refunds on 2 Flex APs that expired in Sept. They owe us close to $600 for both APs. They never have a timeline for me when I call them. Just the same message that they’re still processing our refund. Disney can do better than this. Very frustrating!

    1. Karla

      Have you head back? I had 3 passes that expired first week of January. I requested a refund. At the end of January I got one for my son. It’s end of February now and still waiting on two more refunds.

  9. Bryan

    I have 5 APs that expired on Oct 5th. I requested a refund months before that. Anyone have a clue when I’ll see that money?

    Disneyland said it could be around December but December is almost over.

    It’s bad customer service, bad communication, and I don’t buy the staffing or technology arguments.

    Disney is a huge company, which is entirely capable of taking care of this better.

    I won’t buy APs again.

  10. Rhonda

    We purchased our passes last December 2019. I requested a refund in May 2020 and was told I would have to wait until my pass expired. Now here we are with 5 passes expired and they can’t tell me when I will be refunded. I had a supervisor hang up on me today because I simply asked when was an estimated time frame I could expect. I have been a pass holder for more than 15 years and I just am in shock how I was hung up on. Disney has had 9 months to figure this system out and to take care of their guests but their poor guest service today shows they are unwilling to help out. When something expires, it’s done and it’s not fair to hold people’s money when you gave them the option of a refund.

Add Your Voice

This site uses Akismet to reduce spam. Learn how your comment data is processed.