The problem being no training for such an emergency. Disney needs to look at all aspects. The guests acted like anyone in such a situation. The vehicle Is not like an enclosed item so breathing under water is not an option. The cast member while right is in error because of a training problem.
The cast member was right because 2 feet of water is not dangerous and electrical / mechanical equipment outside boat could have been – I recall an electrocution at Kings Island
I think I might have opted to stay in the submerged log and then allow Disney to immediately replace all of my clothing, shoes, backback, phone etc, and provide me a place to shower and relax after the ordeal….and possibly refund my ticket. But I say this mostly as a former cast member, but also as a lifeguard/freediver who is extremely comfortable in unpredictable aquatic situations.?
The problem is a lack of common sense on the part of the Disney Cast member, who seemed empowered to act officious.
As for safety, last I checked, water conducts electricity. It seems highly unlikely that Disney or anyone else would design a water ride with exposed high current junction boxes near the water.
BTW, the King’s Island fatalities was not related to a ride. An electrical leak from a circulation pump cause that tragedy. The pump was for a pond that was fenced off from park visitors. Employees were the unfortunate victims.
I think I might have opted to stay in the submerged log and then allow Disney to immediately replace all of my clothing, shoes, backback, phone etc, and provide me a place to shower and relax after the ordeal….and possibly refund my ticket. But I say this mostly as a former cast member, but also as a lifeguard/freediver who is extremely comfortable in unpredictable aquatic situations.?
The family was absolutely correct in getting out of the boat, and the cast member should be let go. I suggest the family file a complaint with the CEO of Disney, they should all be given free annual passes. We once had an issue, nothing compared to this incident, we spoke to the “suits” and we were given “gold” fast passes for our entire group of 23 guests! Speak up people, you deserve it! Glad you are safe.
I bet If you would have told them remain seated you could get electrocuted or crushed or something I bet you they would have stayed in that foot or two of water.
So this is one of those Karens I’ve heard so much about. It’s not enough that she was probably given a refund and a comped suite, she also has to call out an underpaid employee in a hotbed of ‘rona so she could have a fun day spending her stimulus check on pineapple dole.
I think the guests overreacted when the water started coming in the boat I would have just thought there was nothing but water and could not hurt you yes maybe the cast member should have been a little more caring but sitting in water is nothing to be that upset about in Disney does the best job that it can in all situations it could happen to anybody but it is just water I would have sat there and waited to get to the exit
These people thought perhaps they were going to drown? Who know what they were thinking! Disney is just lucky there was no bars or Belts locking them in! THST would have set off soMe serious panic attacks!
I think it was just uncomfortable. Wet pants, soaked underwear. Ugh. I wouldn’t like that.
If they were unfamiliar with the ride maybe they didn’t know the depth. Or maybe they were just scared and have anxiety. I know I do. I’d think if it could sink who knows what else can happen. In every situation I look for an exit and am prepared for the worst. If something goes wrong I’d wanna be far away from it in case something else malfunctions.
Then again, that’s me. I have incredibly bad anxiety. So who knows what they were thinking, but I don’t judge.
Wouldn’t the cast member have to make sure the ride couldn’t move forward before the guests were getting out of the log so they wouldn’t fall and get hurt? I don’t think the cast member did anything wrong. The guests decided to get out anyway and all was well. I’m sure all the logs were checked for leaks after this mishap. Things happen, thankfully it’s not anything serious.
She was probably scared! Guests have gotten out of logs and have been struck by the log behind and killed so don’t act like you know if you have never been a ride operator at WDW.
I worked there when they were testing out the boats with the lap bars. They sank constantly and then when they put them in to service the ride would break down on the regular. Not even surprised this happened. Though it’s kinda dumb for the cm to say anything about them needing to stay in the boat. I don’t believe any of them were the captain so none had an obligation to go down with the ship.
Disney could help themselves out a lot by explaining the protocol. I’m guessing the cast member was trained to have them stay in the ride vehicle. It is likely more dangerous to have guests bumbling around the ride than it is to be uncomfortably wet within it. While I understand the guests’ reaction, it’s not even two feet of water.
Comments for More Details Emerge About Sunken Splash Mountain Log
Jim
The problem being no training for such an emergency. Disney needs to look at all aspects. The guests acted like anyone in such a situation. The vehicle Is not like an enclosed item so breathing under water is not an option. The cast member while right is in error because of a training problem.
Paul Snyder
The cast member was right because 2 feet of water is not dangerous and electrical / mechanical equipment outside boat could have been – I recall an electrocution at Kings Island
C Taylor
I think I might have opted to stay in the submerged log and then allow Disney to immediately replace all of my clothing, shoes, backback, phone etc, and provide me a place to shower and relax after the ordeal….and possibly refund my ticket. But I say this mostly as a former cast member, but also as a lifeguard/freediver who is extremely comfortable in unpredictable aquatic situations.?
Rising Dough
The problem is a lack of common sense on the part of the Disney Cast member, who seemed empowered to act officious.
As for safety, last I checked, water conducts electricity. It seems highly unlikely that Disney or anyone else would design a water ride with exposed high current junction boxes near the water.
BTW, the King’s Island fatalities was not related to a ride. An electrical leak from a circulation pump cause that tragedy. The pump was for a pond that was fenced off from park visitors. Employees were the unfortunate victims.
Frank W.
When a boat sinks you get out of the boat. Simple and universal rule.
Larry
Even a captian will eventually abandon a sinking ship
Rising Dough
Sometimes the captain is one of the first ones off. Just ask Captain
Francesco Schettino of the Costa Concordia.
C Taylor
I think I might have opted to stay in the submerged log and then allow Disney to immediately replace all of my clothing, shoes, backback, phone etc, and provide me a place to shower and relax after the ordeal….and possibly refund my ticket. But I say this mostly as a former cast member, but also as a lifeguard/freediver who is extremely comfortable in unpredictable aquatic situations.?
Mamaslic
The family was absolutely correct in getting out of the boat, and the cast member should be let go. I suggest the family file a complaint with the CEO of Disney, they should all be given free annual passes. We once had an issue, nothing compared to this incident, we spoke to the “suits” and we were given “gold” fast passes for our entire group of 23 guests! Speak up people, you deserve it! Glad you are safe.
El Jefe
I bet If you would have told them remain seated you could get electrocuted or crushed or something I bet you they would have stayed in that foot or two of water.
Brett
So this is one of those Karens I’ve heard so much about. It’s not enough that she was probably given a refund and a comped suite, she also has to call out an underpaid employee in a hotbed of ‘rona so she could have a fun day spending her stimulus check on pineapple dole.
Borkbork
Respond to the wrong comment there chief? You look foolish.
joan J clark
I think the guests overreacted when the water started coming in the boat I would have just thought there was nothing but water and could not hurt you yes maybe the cast member should have been a little more caring but sitting in water is nothing to be that upset about in Disney does the best job that it can in all situations it could happen to anybody but it is just water I would have sat there and waited to get to the exit
Natasha
These people thought perhaps they were going to drown? Who know what they were thinking! Disney is just lucky there was no bars or Belts locking them in! THST would have set off soMe serious panic attacks!
Brisscoe
I think it was just uncomfortable. Wet pants, soaked underwear. Ugh. I wouldn’t like that.
If they were unfamiliar with the ride maybe they didn’t know the depth. Or maybe they were just scared and have anxiety. I know I do. I’d think if it could sink who knows what else can happen. In every situation I look for an exit and am prepared for the worst. If something goes wrong I’d wanna be far away from it in case something else malfunctions.
Then again, that’s me. I have incredibly bad anxiety. So who knows what they were thinking, but I don’t judge.
Edward McGowan
Wouldn’t the cast member have to make sure the ride couldn’t move forward before the guests were getting out of the log so they wouldn’t fall and get hurt? I don’t think the cast member did anything wrong. The guests decided to get out anyway and all was well. I’m sure all the logs were checked for leaks after this mishap. Things happen, thankfully it’s not anything serious.
Frank W.
When a boat sinks you get out of the boat. Simple and universal rule.
Terri
She was probably scared! Guests have gotten out of logs and have been struck by the log behind and killed so don’t act like you know if you have never been a ride operator at WDW.
Frank W.
As a general rule, don’t get out of any moving vehicle at WDW. But a sinking boat is another matter, even a log flume ride.
Cammysan
It doesn’t appear as if the guests got off and started exploring. It’s sad that Disney’s training for such attractions doesn’t include boats sinking.
Sean
I worked there when they were testing out the boats with the lap bars. They sank constantly and then when they put them in to service the ride would break down on the regular. Not even surprised this happened. Though it’s kinda dumb for the cm to say anything about them needing to stay in the boat. I don’t believe any of them were the captain so none had an obligation to go down with the ship.
Scott
Disney could help themselves out a lot by explaining the protocol. I’m guessing the cast member was trained to have them stay in the ride vehicle. It is likely more dangerous to have guests bumbling around the ride than it is to be uncomfortably wet within it. While I understand the guests’ reaction, it’s not even two feet of water.
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