Disney Shares What Guests Need to Know Before Visiting Disney Hotels

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Walt Disney World Resort has officially shared a new update pertaining to what upcoming Guests need to know before visiting Disney Resort hotels.

In the official update — which is being emailed to Guests who have a Resort hotel booking between June 22, 2020, and July 4, 2020 — Disney outlines what Guests can expect during their stay. Keep in mind that a limited number of resorts are beginning to reopen on June 22 — you can read more here.

Here are the official updates for what Guests need to know before visiting the Disney Resort hotels. You can read all of the official information on the Disney World website here. 

Animal Kingdom Lodge Villa room
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The resorts that are reopening on June 22:

  • Bay Lake Tower at Disney’s Contemporary Resort
  • Boulder Ridge Villas at Disney’s Wilderness Lodge
  • Copper Creek Villas & Cabins at Disney’s Wilderness Lodge
  • Disney’s Animal Kingdom Villas – Kidani Village
  • Disney’s Beach Club Villas
  • Disney’s BoardWalk Villas
  • Disney’s Old Key West Resort
  • Disney’s Polynesian Villas & Bungalows
  • Disney’s Riviera Resort
  • Disney’s Saratoga Springs Resort
  • The Villas at Disney’s Grand Floridian Resort

Here are the top things that Disney says Guests need to know before arriving at a hotel:

  • Review all advisories and restrictions here.
  • All guests need the following:
    • A confirmed room reservation for your stay. Be sure to link your reservation to your Disney account to receive important information prior to your arrival—visit My Plans to get started
    • A confirmed dining reservation if you’re a day Guest (not staying overnight)
    • Face coverings for each Guest age 2 and up—which must be worn in all public areas, except while swimming or seated for dining
  • It’s highly recommended to have the latest version of the My Disney Experience app on your mobile device, with location services and notifications enabled, as well as cashless or contactless forms of payment, including MagicBands, which Disney Resort hotel Guests can use to charge purchases to their Disney Resort hotel folio
  • Also: a Disney Resort hotel reservation does not guarantee theme park access:
    • “Planning to visit a theme park during your stay? Select Walt Disney World theme parks will begin to reopen on July 11. To enter a park, both a park reservation and valid admission for the same park on the same date is required (a Disney Resort hotel reservation does not guarantee theme park access)”

Official information from Disney regarding checking in and out: 

Check In Online

  • To aid in physical distancing efforts, we strongly recommend that you use Online Check-In Service in advance—online or with the My Disney Experience app.
  • When your room is ready, you’ll get a room-ready notification. Then, you can use either a MagicBand or the My Disney Experience app digital key feature to enter your room!
  • If you don’t receive your MagicBand(s) prior to your vacation, simply use the My Disney Experience app as a digital key to enter your room. At your convenience, you can visit the Front Desk to pick up your MagicBand(s).

Automatic Checkout

  • On your scheduled checkout day, you’ll be automatically checked out of your room—so you don’t have to visit the Front Desk (unless you have unresolved charges to your Disney Resort hotel folio).

Transportation information:

  • Disney’s Magical Express will also be available for Guests arriving and departing from MCO.
  • There will also be complimentary bus transportation between your Disney Resort hotel and Disney Springs.
  • When the theme parks reopen, complimentary transportation will be provided between your Disney Resort hotel and Disney theme parks.
  • Transportation will operate with physical distancing measures in place, reducing capacity. As a result, you may experience delays.
  • Minnie Van Service will not be available during the initial reopening period.
Walt Disney World
Credit: Disney

Below is the sample letter that Disney is sending to upcoming Disney Resort hotel guests:

Returning to a World of Magic

Though some of our experiences have changed, the magic never fades. It never wavers. And it’s still waiting for you to come and experience it. That’s why we are excited about your upcoming stay at a Disney Resort hotel.

But to help you confirm if now is still the right time for your visit, please review the following operational updates and contact your Travel Professional to confirm, modify or cancel your upcoming visit.

Here are a few of the changes:


While visiting Walt Disney World Resort, all Guests ages 2 and older—along with all Cast Members—will be required to wear face coverings. To learn more about this and other measures we have put in place, visit here.


Our Theme Parks and Water Parks will still be closed during your travel dates. We will begin a phased re-opening on July 11. However, Disney Springs is currently in a phased re-opening with many retail and dining locations ready to welcome you. For more information on locations open at Disney Springs, please visit here.


Many Disney Resort benefits and amenities may be temporarily unavailable. Select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort and Campground will be open during your travel dates but other Disney Resort hotels will remain closed. Check here for the latest details.

If you have a reservation at a Disney Resort hotel that won’t be open during your travel dates or if you have a room and theme park ticket package, you can choose to modify your plans by contacting your Travel Professional.


During your stay, dining locations and experiences may be limited to manage capacity and foster physical distancing. To learn more about available dining options, visit here.


Resort transportation around property will be available in limited capacity to allow for physical distancing. Also, if you are arriving via Orlando International Airport, you may still take advantage of Disney’s Magical Express Service. Details here.

We know a stay here during this time will be different. But the world needs magic now more than ever. And we can’t wait to have you here with us. Hope to see you real soon!

Guests are being advised to contact their Authorized Disney Vacation Planner or Disney directly with all questions and to discuss reservation options and next steps.


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