New Disney Cruise Line Coronavirus Policies: Free Cancellations, Future Cruise Credits

in Disney Cruise Line

disney cruise line

Credit: Disney

Update: 3/13/20

Disney Cruise Line decided on March 12, 2020, to suspend all sailings beginning with all new departures on and after March 14, 2020.

According to its website:

In an abundance of caution and in the best interest of our guests and employees, Disney Cruise Line has decided to suspend all new departures beginning Saturday, March 14, 2020, through the end of the month. This precautionary measure applies to all four of Disney’s cruise ships.

Disney Cruise Line will offer guests affected by this decision a future cruise credit or a full refund, the details of which will be provided directly to them. Given the higher than normal call volume at our Call Center, we ask that affected guests or their travel agent wait to contact us until after they receive an email from us.

The choice between a future cruise credit or a full refund is valid for all previously scheduled cruises departing between March 14, 2020, and March 30, 2020.

Read More: BREAKING: Disney Cruise Line Suspends All New Sailings Due to Coronavirus

Original Story: 

In the wake of the Coronavirus outbreak and the fears that precede it, Disney Cruise Line made new changes to its guidelines regarding passengers boarding their ship. While they previously set restrictions on passengers who recently visited Mainland China, Hong Kong, and Macau, the cruise line has just upped the ante and Inside the Magic has included all the additional changes below. Be advised the are going into effect immediately:

  • Beginning Friday, March 6, all guests and crew members will have their temperature checked by a nurse with a no touch thermometer prior to boarding. Additional medical screening will be required for anyone with a temperature of 100.4º F or greater, and they along with their travel party may be unable to sail.

  • If your cruise includes a stop in Nassau or Castaway Cay, please note that The Bahamas will not allow anyone to disembark in any Bahamian port if they have been to China, South Korea, Italy or Iran in the past 20 days prior to arrival. These guests and Crew Members may be able to sail but will be unable to visit The Bahamas.

  • If your cruise includes a stop in Jamaica, please note that in addition to the locations noted above, officials there also will not allow guests who have traveled from, to or through Singapore within 14 days of arrival to disembark. These guests will be unable to sail.

  • Finally, guests scheduled to sail between now and May 31, 2020, can now change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 12 months of their original sail date. You can make this change by calling 1-866-325-2112. The credit is non-refundable and standard prevailing rates will apply.

  • Disney Cruise Line anticipates high call volume during this time so please be understanding and patient as Disney Cruise Line works with all Travel Professionals and Guests who have bookings during this timeframe. Disney Cruise Line will be starting with reservations in March and will trigger deployment beginning today. This will possibly go through next week, based on call volume.

marvel day at sea
Credit: Disney Cruise Line
But beyond these self-enforced travel restrictions, Disney Cruise Ships are continuing their sailings as normal, continuing to be one of the crown jewels of the cruise industry.

We at Inside the Magic want to remind you that the United States is still experiencing a low risk of the disease, according to the CDC, the fatality rate for people under the age of 50 is still less than 0.5% with children found to be the least affected. Disney Cruise Line has still not faced the same issues as Carnival Cruise Line and the Diamond Princess cruise ship. That being said, we recommend you continue to remain as hygienic as possible–wash your hands, refrain from touching objects and people, please be honest when answering health questionnaires, and if you are experiencing any illness–especially flu-like symptoms–please stay home.

Waterway in Nordfjordeid, Norway
Credit: Disney Cruise Line

Related: Coronavirus Update: Disneyland Shares Reassuring Statement with Local Hotels

Do you have a Disney Cruise or a trip to any Disney parks planned for the near future? Are you going to keep or change your travel plans? Let us know in the comments!

View Comments (6)