Disney’s Official Statement Regarding Coronavirus Protocol and the Theme Parks

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Coronavirus U.S. Disney Parks Statement

The novel coronavirus known officially as COVID-19 continues to spread across the United States. As of now, there are three confirmed cases in Florida and 69 confirmed cases in California. However, despite numbers, the risk of infection still remains low across the country and The Walt Disney Company’s two American resorts, the Walt Disney World Resort, and the Disneyland Resort, continue operations as normal.

The most recent coronavirus update is an official statement from Disney Parks regarding the virus and how the theme parks and resorts are handling it.

Here is that message in its entirety:

A Message about Coronavirus/COVID-19 from Chief Medical Officer Dr. Pamela Hymel

As you may know from the news, COVID-19, commonly known as novel coronavirus 2019, has become a more widespread concern. As part of our commitment to the health and well-being of our cast, guests and the larger community, we are carefully monitoring the evolving coronavirus situation and are in regular contact with health agencies for information and guidance. Walt Disney World Resort and Disneyland Resort, are welcoming guests as usual and we continue to implement preventive measures in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies.

Walt Disney World, Disneyland and all of our parks and resorts around the world have high standards of cleanliness, which assists with illness prevention, and we have health and safety protocols in place, such as:

  • Training for cast members, with ongoing reinforcement on a regular basis
  • Defined cycles for frequent cleaning and disinfection of targeted areas
  • Easy access to handwashing facilities and hand sanitizers
  • Quick response to spills, trash and other situations
  • End of day sanitation procedures for restroom, kitchen, and other facilities
  • Frequent cleaning and “wash down” of outdoor locations, including walkways and queues

Additionally, our onsite health teams and leaders are communicating with our cast members about illness prevention, including the guidance of the CDC. The CDC recommends everyday preventive actions to help stop the spread of germs, such as staying home when sick, washing hands often with soap and water for at least 20 seconds, following proper respiratory cough etiquette, avoiding close contact with people who are sick and avoiding touching eyes, nose, and mouth with unwashed hands.

The CDC provides more detailed coronavirus information on its website and as always, your personal physician is a valuable resource for specific medical questions you may have. If you have any questions about visiting Walt Disney World Resort or Disneyland Resort, please call 407-WDisney.

Please visit Walt Disney World and Disneyland Resort to learn more about our health and safety measures for the coronavirus.

Thank you,

Dr. Pamela Hymel

Chief Medical Officer

Disney Parks, Experiences and Products

As news continues to develop, we will continue to update Inside the Magic as soon as we know more information.

Related: New Disney Cruise Line Coronavirus Policies: Free Cancellations, Mandatory Health Screenings

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