Comments for Inside Disney’s new Carbon-Freeze Me experience, immersing guests in a Star Wars world to create a custom collectible

16 Comments

  1. Jeff Lynch

    There’s always a lot of complaining on Disney sites about the cost of things. I find that so sad, because I bet there will be complainers on this article who gripe about the cost of this. While it’s certainly out of my budget and I would never make one of these figures for myself, my brother is a huge Star Wars fan and I can totally see him doing it — AND I would certainly treat him to this as a combined birthday/Christmas/once in a lifetime type gift. It’s just so unique and different…but definitely something for serious Star Wars fans only. I think I would get as much out of the experience just watching my brother do this and then getting to see his figure when it arrives. Not everything in the parks has to be free or under $20. I love knowing there are these high end experiences available too, even if I won’t ever afford to do them myself.

  2. Ezequiel Ramirez

    If I could I’d try to do my best troll face.

  3. Mom

    This answers one of my biggest questions when I first heard about this product. I initially thought it was a full body scan and that your entire body image would be in the carbonite. I was wondering how it would look to see women, pregnant women, overweight folks, little kids, etc have their various body types in the finished product. I could see a lot of discussion like “Honey, does this carbonite enclosure make me look fat.” So, on one hand the uniformity of Han’s body being on all of them makes sense. But on the other hand, it is somewhat of a deterrent for women who wanted a recognizable facsimile of themselves.

  4. not worth $99.95

  5. this looks really awesome! its a shame i cant get over there while its on to get one done of myself! i would pay the $122, it may be a high price but its a one off collectable!

  6. Chris

    So on 5/19/2012 I went to Hollywood Studios and had this done. We first checked if we could go early (we had an appointment time) and at that time we were told they were having technical difficulties and were rescheduling everyone. They went even as far as if it wasn’t fixed that day you would have to come back (basically pay to get in again) luckily they got it worked out and I had my pictures taken and paid for it.

  7. Chris

    So on 5/19/2012 I went to Hollywood Studios and had this done. We first checked if we could go early (we had an appointment time) and at that time we were told they were having technical difficulties and were rescheduling everyone. They went even as far as if it wasn’t fixed that day you would have to come back (basically pay to get in again) luckily they got it worked out and I had my pictures taken and paid for it.

    Fast forward to 6/20/2012. Last week I called and asked where it was at. Since it had not been exactly 4 weeks I was told to call back (was 3 days short) so I called today and was informed they were having problems with the company they contracted to make it. They said they have no control over when it will be done but they were working on it and they had no idea when it would be done. She did say that its been a total mess with this company and that Disney will probably never do this again.

  8. Mike

    I did the whole Carbon Freeze Me Experience on May 18th. Over 5 weeks later all I’ve got to show for it is the blinky wristband that they gave me at Disney; and assurances from customer service reps that “hundreds” of figurines have been made. This is turning into a real black-eye for both Disney and Lucasfilm.

  9. Sam

    Same here. Did mine a week after Mike’s. No status updates. No apologies. No emails giving you an updates. Empty promises with reps who claim they know nothing about the tracking other than a generic website. Will never do anything like this again. [Edited for language.]

  10. TheStackMagic

    I too had this done in May, it is now July, no word as of yet. Can someone with the customer service number post it here so I can call these people. It was expensive and I am starting to think they just took the money and ran.

    1. Ricky Brigante

      My receipt says you can call 877-560-6477 or email merchandiseguestservices@disney.go.com. There is also an online tracking web site to check the status of your order, but you will need your order number for that to be useful.

  11. Mike

    The excuses I’ve gotten from customer service are: 1. “Technical difficulties.” (Seems to me they should have ironed those out before offering this in the first place.) 2. “Unexpected high demand.” (Seriously? Star Wars is one of the biggest franchises in the world; and a personalized product from one of the best movies in that franchise is offered through one of the most popular vacation destinations on Earth and they didn’t expect high demand? If the idiot who made that projection still has a job there really is no hope for our economy.) 3. “Packaging problems.” (So they didn’t even have a safe method of delivery in place before they offered these things?) This is the worst example of a “Mickey Mouse Operation” I’ve ever seen. Even though they stressed “no refunds” when I paid for this, if the figurine hasn’t arrived by week 8, I’m going to dispute the charge on my credit card. Even Disney can’t make you pay for something they won’t deliver. I’ll use the $122 to buy a ticket to Universal Studios. The rides and food are better there anyway; and they don’t promise products that they can’t deliver.

  12. Jey

    I checked online and I said it was shipped… and It got here last Saturday. I was out for the weekend so first thing in the morning I went to the front desk to pick it up… when I picked up the box I heard a strange noise, like something was broken… That was it… my carbon fiber miniature was broken into countless pieces… I couldn’t even check if my face was on it… didn’t seem that someone dropped, it rather someone stepped on it! Was totally destroyed! Now I’m trying to get in contact with customer service and it seems that they vanished! No answer at all! I would give them a chance: I sent them an email with pictures of the torn package and I’ll be waiting for a response…

  13. Tim

    Does anyone have the link for the tracking website? I have my order number but I have misplaced the original receipt.

    1. Jedi Jon

      got mine done on the second day it was available.
      Being from the UK, they didn’t tell me that it would cost $75 shipping to the UK, but I’d done the experience by then.
      It arrived today, rattling in a box – the damage to the item was such that it would have been done BEFORE it was even packed – also, I’m not sure who it’s supposed to be, but it sure as heck doesn’t look like me!
      I chased about the delay and after literally about 20 mails (I starting getting annoyed!) they finally gave me the packaging issue line.
      You can clearly see the lines where its been printed and if you rub (lightly) with your finger, the whole thing starts to rub off (if you see fluff on the face, for god sake leave it there!)
      I’ve mailed and complained too.
      if anyone needs it, I’ve been given wdw.guest.communications.disneyworld.com
      I really hope someone out there got a decent one!
      Jon

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