Credit: UniversalWhen Universal Orlando Resort unveiled Epic Universe, the park quickly became one of the most talked-about expansions in theme park history. Positioned as a bold leap forward for immersive entertainment, the new destination promised next-generation attractions, innovative ride systems, and some of the most ambitious storytelling Universal has ever attempted.
For many guests, the crown jewel of the park has been its connection to the Wizarding World of Harry Potter. Universal’s Harry Potter attractions have long been praised for blending groundbreaking technology with emotional storytelling, setting expectations incredibly high for Epic Universe’s newest magical experience.
Fans entered the park expecting wonder — a chance to step deeper into beloved worlds while trusting that the thrills would remain as safe as they were immersive. But for some visitors, that sense of wonder was interrupted by an unsettling experience that has now sparked legal action.
A Growing Sense of Concern Began Circulating Quietly Among Visitors and Online Communities
Even before official reports surfaced, whispers of ride interruptions and unexpected stops began appearing across online forums and social media platforms. Guests frequently share ride experiences in real time, and Epic Universe quickly became a trending topic across Reddit and other fan communities following its opening.
Some visitors described temporary shutdowns, while others mentioned extended delays or ride vehicles stopping mid-experience. In most cases, such interruptions are standard safety procedures — a normal part of operating highly complex attractions. Still, the consistency of these stories began raising eyebrows among devoted parkgoers.
Theme park enthusiasts are often understanding of technical hiccups, especially with brand-new rides. However, when disruptions feel frequent or unpredictable, even the most passionate fans can begin to worry. That tension — the balance between innovation and reliability — has become a recurring conversation surrounding major modern attractions.
Universal’s Newest Harry Potter Adventure Represents One of the Company’s Most Ambitious Ride Systems Ever
Harry Potter and the Battle at the Ministry stands as a technological showcase within Epic Universe. Universal describes the attraction as a journey through multiple Ministry of Magic departments, using 16-passenger “magical, omnidirectional lifts” that can move in nearly every direction.
The attraction combines large-scale practical sets, projection effects, and dynamic motion to create a sensation of traveling through The Wizarding World of Harry Potter in ways guests have never experienced before. The complexity of such systems, however, can introduce operational challenges — particularly during an attraction’s early life.
Universal has historically navigated these challenges successfully, with many rides undergoing adjustments during their first months of operation. Still, the high profile of the Harry Potter franchise means any operational concerns quickly become part of a broader conversation among fans and industry observers alike.
Twin Brothers Have Now Filed Lawsuits Alleging Injuries Following a Reported Ride Malfunction
Twin brothers Derrick Burrough of Tennessee and Erick Burrough of Georgia filed separate lawsuits against Universal Orlando Resort, claiming they suffered back and neck injuries after riding Harry Potter and the Battle at the Ministry on Christmas Day last year.
According to the lawsuits, the brothers were visiting Epic Universe with family when their ride vehicle allegedly malfunctioned and came to an abrupt stop while they were seated. The filings claim they were “thrusted erratically,” resulting in what the brothers describe as significant neck and back injuries and an ongoing loss of their ability to enjoy normal daily activities.
Represented by the Morgan & Morgan law firm, both brothers are seeking damages exceeding $50,000. Attorney John Morgan stated that the lawsuits aim to hold Universal accountable for what the firm alleges was a preventable safety incident involving a ride that had experienced prior malfunctions and hard stops.
Universal representatives had not publicly responded to requests for comment at the time of reporting.
The lawsuits also allege negligence, claiming the attraction was not maintained in a reasonably safe condition and that Universal knew — or should have known — about a potentially dangerous operational issue.
The Legal Action Arrives Amid Broader Scrutiny and Passionate Reactions From the Theme Park Community
Online discussion surrounding the attraction has intensified following news of the lawsuits. Reddit users and content creators have pointed to reports of ride stoppages, including instances where guests were temporarily stranded during maintenance-related interruptions.
While many fans continue to praise the attraction’s storytelling and technical ambition, others have expressed concern about reliability and guest comfort. Conversations across social platforms reflect a mixture of excitement, disappointment, and cautious curiosity — a reminder of how deeply guests care about the experiences these parks create.
The lawsuits also arrive during a period of heightened attention on ride safety at Epic Universe. Previous legal filings connected to other attractions, including Stardust Racers, have contributed to ongoing discussion about operational growing pains as the park continues to evolve.
For future travelers, the situation underscores the reality that even the most advanced attractions can face early challenges. It also raises broader questions about how theme parks balance innovation, guest expectations, and safety transparency.
As the case moves forward, many guests will be watching closely — not only for legal outcomes but for reassurance that the magic they love remains both thrilling and secure.
What do you think about the situation? Does this change your excitement for Epic Universe, or do you see it as a normal part of a new park’s growing pains?